|Популярный аэропорт||Сидней Кингсфордсмит – Мельбурн|
|Основной аэропорт||Сидней Кингсфордсмит|
Минусы: I didn't board this flight because of the restrictions imposed by the Australian government not to let passengers transit through their country. I received no communication about this from the airline prior to my check in at the airport. They were not helpful with any options as to what I should do.
Плюсы: Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff
Минусы: Typical coach seats but that’s what we paid for
Минусы: Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system.
Плюсы: Crew were great and service was polite
Минусы: Seats are a bit uncomfortable...need more lumbar support and not much leg room but plane was not crowded so it was ok for the four hour flight
Плюсы: Yes the crew was great.
Минусы: Seats could have been more comfortable and very little leg room.
Плюсы: The efficiency of the process from boarding to disembarkation.
Минусы: The flight was delayed, however I understand this happens in aviation.
Плюсы: We did not use this flight and I was told that I could not receive a refund.
Плюсы: Our plane was delayed on the tarmac in Melbourne and we then missed our connecting flight to Mildura. Virgin could not organize another flight for us so we had to hire a car to drive to Mildura. We then had to cancel our flights Mildura to Melbourne Melbourne to Brisbane because we had to return the hire car to Melbourne. I had to book new flight from Melbourne to Brisbane and was told on Thursday when I cancelled our flights for Sunday that we could not get a refund. Unhappy about the entire experience. We were going to a funeral on Friday and to see my Mother on Saturday who is dying of cancer. We had to cut our stay with my mother short so we could drive 6 hours back to Melbourne to catch our plane on Sunday.
Плюсы: Kind cabin crews
Минусы: Be punctual
Плюсы: Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room.
Минусы: Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!
Плюсы: Everything seemed to run smoothly and efficiently, from boarding to disembarkation.
Минусы: The snack offered on board was quite small.
Плюсы: The flight went well. The crew was accommodating.
Плюсы: Left on time. Clean plane.
Минусы: I don't like the music that plays before leaving. I would rather silence than music which doesn't suit everyone's taste. I find it irritating.
Плюсы: Crew very very slow serving meal.
Минусы: The delay was out of there hands and other passengers did not listen to instructions
So not there fault really
Минусы: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.
Плюсы: The crew did well checking up on everyone regularly and the plane was comfortable.
Минусы: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.
Плюсы: Quick boarding
Минусы: Plane was delayed. Second Virgin flight in a row for me.
Плюсы: Crew were lovely. Business class attendant was really nice.
Минусы: Nothing. Great experience.
Плюсы: I just enjoy Virgin as the crew are always nice
Минусы: I find the seats a little uncomfortable. But it’s possible just me
Плюсы: Same old mediocre service a bit like catching a bus really very mundane
Минусы: Food and entertainment
Минусы: Seat space (as tight as ever), onboard refreshments (ran out of orange juice so only had water to offer as complimentary drink)
Плюсы: The crew was amazing
Минусы: A bigger, more comfortable aircraft
Плюсы: The jumbo-ness of the craft. I felt kind of like being on a cruise ship - which is good! The attendants were terrific.
Минусы: Overhead light kind of spilled over to my neighbor's seat (me being in the outer aisle chair) even after being adjusted as much out as possible. Not a problem if my neighbor had one of those sleep masks...
Плюсы: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.
Минусы: Some fashion model wishing me happy flying? I really don't know. :)
Минусы: It's a short 50 min flight, can't ask for anything more.
Минусы: Bag drop was a mess in flight was great
Плюсы: Very punctual and well managed
Минусы: Not the best landing and could've moved people from allocated seats to make flight more spacious
Плюсы: NYE celebration aboard, lovely staff, easy and peaceful flight
Плюсы: No complaints, relatively spacious economy seats
Минусы: Food was nothing to write home about
Плюсы: Movies good Boarding and luggage retrieval good
Минусы: Arrived an hour late Was another passengers fault tho but annoying
Минусы: Flight was late and Sydney departures chaotic AND CROWDED
Плюсы: Crew was nice.
Seats were ok.
Paid for extra leg room but was not helpful.
Wanted to upgrade to business class but they were not ready to negotiate.
They had empty seats but wanted fill price.
Минусы: Better food choice. Sets more comfortable. Offer better price for upgrades.
Минусы: I went online to put that I needed gluten free food and when everyone else was getting their food I was told no gluten free food on domestic flights so I got no food. You need to take that option off of your website if you don’t intend to serve people with celiac.
Плюсы: Exit row seating.
Плюсы: When it was finally over!
Минусы: On time, attitude of Virgin ground crew in Sydney (only one) seat were tiny and uncomfortable.
Плюсы: Crew was good, seat was tight.
Минусы: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.
Плюсы: I got alive to my destination
Минусы: Original flight was cancelled. Next flight was full. The flight I was booked on got delayed because it was raining heavy in Brisbane... No food or coffee was offered during the whole experience.
Плюсы: Included check-in baggage
Минусы: Food options on the menu are very limited
Минусы: Flight delayed by 45 min
Lost my checked bag
Плюсы: The seat was awesome and crew members were magnificent
Плюсы: Business class seats require improvement
Плюсы: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa.
The flight attendant crew was superb, attentive, and friendly.
Плюсы: Seat material (leather) and cushion was comfortable.
Минусы: No leg room, my knees were pressed into the back of the seat in front, which became very painful. No wriggle room without disturbing person alongside. A ridiculous "snack". What happened to biscuits and cheese? Not trendy any longer i presume. Even Qantas serve that! No wine. Again, ridiculous. Condescending stewards, if that's what you are supposed to call them these "woke" days.
Минусы: Very comfy seats! Quick boarding process. Nice flight
Плюсы: Virgin are great.
Плюсы: The service was great
Минусы: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -
Плюсы: comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin
Минусы: perhaps a second offer of tea /coffee after the meal.
Плюсы: They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged
Плюсы: Short flight, and getting a meal made it go faster
Минусы: Can’t really think of anything
Плюсы: Crew was friendly!
Минусы: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!
Плюсы: Crew was amazing
Минусы: Nothing, great flight
Минусы: Delayed flight yet again
Плюсы: Always on time, good range of movies/shows and free wifi
Минусы: Long wait at the airport checkin, seat was so uncomfortable and paid drinks (including soft drink) after the first meal service... so odd!
Минусы: The flight was delayed for almost two hours.
Плюсы: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.
Минусы: Everything was perfect.
Плюсы: Crew made the very long flight comfortable and kept me informed.
Минусы: Everything went very well.