|Популярный аэропорт||Нью-Йорк Джон Ф Кеннеди – Лондон Хитроу|
|Основной аэропорт||Лондон Хитроу|
Плюсы: Great service and comfortable ride excellent staff
Минусы: Cannot expect better service
Плюсы: People were friendly. Flight was comfortable.
Минусы: Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months.
Плюсы: Crew was excellent - friendly and helpful
Минусы: Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room.
Плюсы: The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
Плюсы: Always helpful cabin staff and very efficient
Минусы: Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )
Плюсы: Being on time
Минусы: Nothing you guys did great thank you so much.
Плюсы: Comfortable seating, pleasant food and entertainment.
Минусы: Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation.
Плюсы: Crew are always top notch, free drinks are readily available and entertainment system is great.
Минусы: The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt.
Плюсы: Boarding and crew great!
Минусы: Seats extremely narrow
Плюсы: This is the way to fly long haul.
Минусы: Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most.
Минусы: Nothing really
Плюсы: Amazing !
Минусы: Nothing all good really
Плюсы: Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment.
Минусы: Cheaper baggage rates
Плюсы: I like that there are multiple bathrooms onboard.
Минусы: The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn.
Минусы: Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good.
Плюсы: I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc.
Минусы: Nothing. Had a great trip!
Плюсы: The crew was so kind and amazing. They definitely made our flight great!
Минусы: The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment
Плюсы: Nothing really, seems everyone is underwhelming in this market
Минусы: Quality of food and service
Плюсы: Water station!
Плюсы: The crew
Минусы: The screen
Плюсы: Seats comfortable. Food was good.
Минусы: Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks
Минусы: The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre
Плюсы: It was a great flight!
Минусы: nothing, pretty much perfect!
Плюсы: Great crew, good in-flight movies. Good food.
Минусы: Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep.
Плюсы: The staff were helpful. The entertainment had good variety. Adjustable head rest was useful.
Минусы: The seat was a little lumpy. More leg room would always be appreciated.
Плюсы: Amazing crew, excellent drinks and decent food. Very comfortable seat
Минусы: Everything was great
Плюсы: Courteous and attentive crew from baggage check in thru baggage claim.
Плюсы: Seat was comfortable, good movies, etc
Плюсы: Crew was great !!!
Минусы: Seating in upper class is uncomfortable and bedding is not fresh.
Плюсы: The seating in upper class is unconventional and uncomfortable.
Минусы: Reconfigure seating in upper class. We will no longer be customers for that reason alone..
Минусы: Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water.
Минусы: We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken.
Плюсы: Decent crew, nice snacks.
Минусы: Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay.
Минусы: Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory.
Плюсы: Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again.
Плюсы: Entertainment and helpful staff
Минусы: Had worst seat on plane on outward because I didn't know I could pick a seat free of charge before online checkin This could be a lack of communication on Kayak/Last Minute.com as opposed to Virgin
Плюсы: Very friendly crew. The meals are good, nice variety. Hot food is hot.
Минусы: Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily.
Плюсы: Very friendly crew. We boarded about an hour before so we were ready to go well before time.
Минусы: The economy seats are not that comfortable and the screen for entertainment is sometimes difficult to use.
Плюсы: The crew looked after us well
Минусы: It was all good
Плюсы: such a big difference in size of aircraft, very comfortable and great crew.
Плюсы: the crew was very polite and professional.
Минусы: the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay.
Плюсы: Crew was very attentive...food selection was excellent
Плюсы: The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good.
Минусы: I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey.
Плюсы: Speedy boarding and good locker space
Минусы: Lack of room in seat especially with seat in front reclined.
Плюсы: Nice crew
Минусы: Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had.
Плюсы: Crew was generally nice and caring.
Минусы: Of course coach seat was not super comfortable. And speaker and screen at my seat did not work.
Плюсы: Everything was easy
Минусы: Business class seats are snug for big people compared to other airlines
Плюсы: Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized
Минусы: Checking in bags and printing boarding passes were long unorganized lines of people
Плюсы: Crew was nice
Минусы: Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows
Минусы: Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading.
Плюсы: Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent
Минусы: No. Keep up the good work!
Плюсы: Premium economy was perfect, smaller cabin with less people, great flight.
Плюсы: Crew was great!
Минусы: The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :(
Минусы: Squishy space and very late flight unfortunately
Jhb to Lhr
Плюсы: Most of it was of a reasonable standard.
Минусы: Plane was full
Плюсы: Great crew. Very kind and efficient.
Минусы: American carriers seem to enjoy poor seat ergonomics.
Плюсы: Craig in first cabin flight crew was amazing. :))))
Плюсы: Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!
Минусы: USB socket on the entertainment on both flight out and return was broken.