Hotel Del Mar

My friend discovered that she only had an inner window in her bedroom, next to the smoking lobby! She is asthmatic so this triggered her symptoms when someone was smoking in the "smoking area" during the night. Anyone could enter her room during the night as she had to leave window open to get some air. The bedroom window was locked when we arrived. We had difficulty acquiring the key from reception. The entire situation was ludicrous. We had requested non smoking rooms but this doesn't count. My friend had asked for another room but was told there was none. Our lives were put at risk by the design of a smoking lobby on a top floor corridor next to our rooms. No mention of inner window or adjacent smoking lobby on booking. com. Hotel refused to compensate her. Beware!