Вена, Дом музыки — отели рядом

Минусы: No movie station. Confusing brekfast options, different prices for several options.

Плюсы: Очень приятный отель. Всё достойно. Качественно.

Минусы: Всё ок.

Плюсы: Everything, great location

Минусы: Nothing

Плюсы: friendly staff, clean room

Минусы: -

Плюсы: Every thing . It is an amazing hotel that I recommend everyone to stay in it Staff/ facilities/ rooms/ special attention to guests details . They were Wow

Минусы: That i had to leave!

Плюсы: Очень красивое здание, настоящий дворец, до оперы 5 мин пешком, до бельведера 15

Минусы: Номерной фонд староват уже, обслуживание на твердую четверку, но не на 5 звезд

Плюсы: - Location - Room

Минусы: - Staff behavior is very bad!! - Breakfast - İnternet

Плюсы: all perfect

Минусы: nothing

Плюсы: Гибкость персонала и клиентоориентированность

Минусы: Очень скромный завтрак

Плюсы: Отличный отель! Ездили в Вену праздновать ДР супруги. Отель сделал очень приятный жест, причём не заказывали, прислал шампанское и тортик в номер) сервис, еда, локация на 10-ку

Плюсы: Запросил поздний выезд в 17.00, дали без всяких вопросов и доплат)) Очень приятно!

Плюсы: Amazing breakfast, beautiful room, very personalized service

Минусы: Everything was perfect

Плюсы: Great staff, luxury hotel

Минусы: Breakfast was bedlam, not the hotels problem, too many people trying to get into the breakfast at once, the staff were very good, unlike some of the guests!!!

Плюсы: Everything. Attention to detail , staff amazing, rooms beautiful, food excellent

Минусы: Nothing

Плюсы: Высокие потолки в номерах, просторная ванная, отличный бар внизу

Плюсы: room cleaning was especially detailed. Hotel would take extra step to tidy my personal belongings.

Плюсы: The bedroom was comfortable and the staff were extremely apologetic and helpful about the problems and there were problems.

Минусы: On arriving we were shocked by the dreadful seasonal decorations, cheap christmas trees with awful LED lights, all different lights (this was not an intentional look - it was cobbling together old decorations) warm lights, blue white lights and pink lights with tacky purple velvet animals. Really you could do better. As a designer I would love the chance to speak to whoever thought this looked good. It looks like a cheap hotel/motel. Your group needs to get more help with decorations, we were shocked how awful and sad the entrance and surrounding areas look. I am happy to send you some photos as evidence to back up our complaints. They do not need to be very "christmassy" as I appreciate not all your customers celebrate but they could be topical for the city your hotel is in and how anyone thinks that animals from the tropics/Africa and purple at all appropriate I am not sure. And at least buy christmas trees with all the same lights, you can see from the photos some looked white and others didn't The door handle to bathroom fell off in our hand, we were told not to worry as there is a phone in the bathroom so that if we got lock in we could call but help but then we established the phone did not work. Both were repaired during our visit. The bedside lamp was broken, this was repaired during our visit The light control was not working and once the lights were off in order to turn them on we had to go to the door We had to queue for over 5 minutes to get into breakfast despite tables being free. Coffee took over 10 minutes. There was definitely shortage of staff in the breakfast room and as when we left the queues were much longer, over 12 people waiting Saturday morning and they must have waited for 10 minutes with young children too However I would say your staff are helpful and doing their best.

Плюсы: ALL WAS EXCELLENT.

Минусы: THE PRICE OF BREAKFAST.

Плюсы: Great location, walking distance to the city's mais attarctions. Great breakfast with super service. Staff was great! Spa was great. Massage was one of the best I got in my life at a hotel!

Минусы: The style of the hotel is not nice, kind of old style... Needs an update asap in the design of the room, lobby etc. Is not at the same level of other Ritzs that I know.

Плюсы: отель делает персонал - от ресепшен до официантов, делают пребывание особенным. Остальное - отличные рестораны, спа-зона, красивый атмосферный холл, видовой открытый бар и после всего мега удобная кровать - только дополнение к персоналу.

Минусы: в обычном номере почти нет окон, при полном заселении случившемся в субботу, все немного сыпется, так бы поставила 10, но за субботу -9)

Плюсы: Lobby and employees

Минусы: Spa isn’t as expected to be , sauna temperature not as proper levels and there isn’t relaxing area at spa .

Плюсы: We found a fabulous price on Kayak. We would not have stayed at the Ritz at their normal rates. It was a terrific value for us.

Плюсы: Elegant. Proud. Sophisticated. Top of Europe. Special experience is guaranteed. The history promises the unforgettable stay in Vienna.

Плюсы: Fantastic location. Delicious dinner in hotel restaurant. Friendly and helpful staff. A combination of old fashioned charm and modernity.

Минусы: Absolutely nothing to dislike

Плюсы: One of our best lodging experiences of a lifetime! A true five star experience. Elegance, location and staff! Bravo

Плюсы: Расположение, персонал

Плюсы: Great decoration and good chocolate

Минусы: nothing

Плюсы: Wonderful, as always

Плюсы: all in one, location of hotel, nice and friendly staffs, general support, facilitation during check in-out, breakfast and organisation within hotel, booking the rooms, method of payment

Минусы: nothing to complain at this time

Плюсы: Абсолютно потрясающий пп завтрак !!

Плюсы: Т.к. вечером у меня был запланирован поход в Оперу, этот отель самый лучший вариант! Очень приятно, что опоздав на завтрак, мне все равно было предложено позавтракать и ни в коем случае не торопиться и получать удовольствие!

Плюсы: The hotel location

Минусы: 1) Room and toilet size was too small. 2) The staff at the check in were not helpful and d had given me a too small room that had to be changed 3 times and still what was given was not good. One of the rooms given was for people with special needs which was totally not expo. 3) The over all experience i had was very disappointing in spite that I stayed earlier and I mentioned in the remark that i was celebrating my birthday. The day was wasted and i was not happy at all

Плюсы: The location Only

Минусы: 1. Not being recognized as a regular guest 2. Reception staff were not helpful and show no interest to satisfy a dissatisfied guest 3. Room and toilet size were too small. Had to change 3 Rooms and still the last one given not as good as it was expected!

Плюсы: Very high class hotel in an excellent location

Минусы: Wi-fi very poor Food at breakfast buffet cold

Плюсы: Location very convenient, walking distance to the opera, the market and main museums. Nicely renovated and clean rooms. Facilities complete for a city hotel. Overall impression of a luxury hotel.

Минусы: When sharing the room, privacy in the bathroom impossible as it is only separated from the bedroom by a sandblasted glass wall and a glass door that barely closes. Minibar consumption stated free of charge, however contents very poor.

Минусы: The party held on nov 28 was unacceptably loud - and that was six floors up! We had to move rooms.

Плюсы: Location Breakfast Staff

Минусы: The mattress of the bed was to soft for us. The wellness close at 19.00 on weekends.

Плюсы: Отличный отель, персонал, завтрак и месторасположение

Плюсы: нам понравились завтраки и местоположение

Минусы: во время заказа номера(сумма за 3 ночи 1295евро) мы попросили более высокий этаж(для красивого вида на город),нам дали 7 этаж,чему мы очень обрадовались!Но .......окна начинались с высоты 165 и высота их была наверное 50-70 см-кроме крыш соседних домов мы ничего не видели! но самое ужасное было то,что нам на 3 взрослых(Я,дочь 20 лет и мой муж) дали номер со стеклянными перегородками в туалет и ванну!дверь плотно не закрывалась( так как тоже была из стекла)видно было все,слышно было все,и естественные запахи были на весь номер так как вентиляция в туалете не работала! и если ночью кто то шел в туалет ,то включая свет он будил всех и был совсем на виду! администратор Диана сказала что помощь нам сегодня не может,но 2 стандартных номера завтра нам выделит,и доплачивать за них ничего не надо(так как у нас был большой номер на 3 взрослых)! утром она нам отказала очень категорично, но подошла старший администратор и пообещала нас переселить..... НО ...нам пришлось выкупить еще один номер для дочери за 200 евро ,а мы с мужем остались в своем номере! Диана нас явно не взлюбила,так как нам на следующий день пришлось обратится к ней с просьбой забронировать ресторан ,она это якобы сделала,сказала все в порядке -бронь стоит! мы пошли на обед,а нам сказали брони от вашего отеля и от вашего имени нет(( вот так не очень приятно прошел наш отдых в этом занаменитом отеле Вены!

Плюсы: Very big rooms! Very comfortable beds!

Минусы: Little and uncomfortable storage space for clothes and personal items. Can say the same about the bathroom :(

Плюсы: Отличное отношение и четкая работа персонала . Особенно понравилось отзывчивость на наши вопросы и просьбы русскоговорящего сотрудника рецепции Анны . Чистота , интерьер отеля. Наличие рядом подземной парковки и возможность входа с неё в отель.

Минусы: Не совсем удачное решение душевой кабины , из под двери вытекает вода. Видимо нет уклона ( или не достаточный) в сторону слива.

Плюсы: This is a very oleasant hotel, tastefully arranged. Exeptional location in close distance to major attaactions (ie 3 minutes to the Opera house). Very confy bad, large room. Very good breakfast.

Плюсы: The food at the Bar was every pleasing.

Минусы: Each cocktail was basicially measured on how little of pour you actually get.