DoubleTree by Hilton Toronto Downtown

The location is great.

I had a problem with my reservation and was checked out a day earlier than expected on a group business trip. I was offered no help with my luggage.

Rip off!

1st of all it was false advertisement as to what room I would be getting. I booked a room with 2 beds and I got one king for 2 people. I know what I booked & the 3rd party site switched it after booking. Anyway one of the managers who were dealing with people was very rude. To make matters worse they tell you that you can't have any visitors in your room after 9. Never heard of a stupid rule like this ever! Hilton won't ever get my money again.

the bed

no newspaper

The receptionists, the conscierge, the front door staff and all the staff in the restaurants and the bar were very helpful and friendly. We never had to wait for a taxi and when we return to Toronto we will stay in the Metropolitan.

Nothing!

We like the fact that it was close to most of the theaters and the Eaton center, the staff was very helpful, and the breakfast was very good as well.

No complaints with the hotel, just not a lot of bars with live entertainment that I could find for 50 year old people.

They are charging service fee of 8 CAD per day. It is pretty unusal and not transparent at all, that you have to pay it in the first place and what is this charge for!!!!

Close to down town

-The ramp along side the walkway into the bar area. The area should be marked to indicated a different level. The room had the smell of cigarette smoke eventhough it listed as a non smoking room.

It was in heart of downtown. could easily walk to explore city. I used pool facilities few times. Free internet was available in the lobby. staff were very helpful and polite.

i was assigned a smelly room with dirty carpet on arrival. however when i asked, they changed my room the day after. the parking was small, difficult to drive in and availability was not guaranteed.

Great location for a week-end stay.The porters were most helpful. Clean room.

The checking in time was a bit late (2-3pm) after a long international trip but it was great to have access to the Spa area to freshen up. The staff at Reception was not so welcoming, which surprised me.