Renaissance Tel Aviv Hotel

I liked the fact that my 2 year old daughter was allowed to swim in the pool (apparently not something that is obvious in Tel Aviv) The view (both ways) is also very nice

Some levels are renovated others are still from the 80'ties - I stayed on the 11th floor which is not renovated and this is clearly notable. It is a shame they put people in rooms on these floors and still charge the normal standard rate. Staying on these levels should come with a discount as they do not live up to a reasonable 4-5 star hotel expectation. I mentioned to the reception that I didn't like my room and the outdated level I was staying on. I also mentioned that I knew that there were plenty of rooms free on the renovated floors (source booking) and that I didn't understand why they would not ask the guests if they wanted to be upgraded? Anyway both times I mentioned my irritation at the front desk, the reaction was very defensive as in; Yes, but these rooms are normally fully booked... Just a tip from my side: just listen to the customer and acknowledge the issue. Anyway, I didn't make a big deal out of it as I didn't feel like arguing that much however I did send an email and received a reply with the same defensive explanation but with the comment that next time I could contact the sender and would be booked in the renovated rooms. "Mustard after the meal"

The location

no parking