Courtyard by Marriott Springfield Airport

Upon check In we were greeted by a stumbling alcohol breath smelling man who ran from the bench outside with two girls inside after watching us walk past to welcome us to the hotel. Slowly check us into room asked us the same question as if we want one or two cards three times in a row, gave us our stuff and we were on way. Went to room unpacked bath was dirty had to wash it before being comfortable to use, bed was ok shower floor tiles peeling away. We went to get some dinner as it was late and we were traveling and when returning to hotel our key opened the side door but not our room door, we went to the front desk to explain but was greeted with no one and a ten min wait for someone. When he showed up we explained and he made us 4 new key cards none of which work. (For back ground here my bf is severely asthmatic and his inhaler and all medicine is in room locked) I tell our situation to the front desk clerk and they say ok I’ll call my maintenance man. The man at the desk took an hour and a half to call the “maintenance man“ THAT LIVED ON THE PROPERTY HE INFORMED ME, to charge the key lock, well that didn’t work. At this point 3 am they tell me they are calling the fire department to come open the door, well I go back to the room the temporarily put us in with hair on sheets and broken toilet to make sure my bf isn’t passing out trying to keep him calm and a whole hour goes by no fire department no update nothing. I go to lobby to see what’s going on and the front desk guy is there watching tv with the house keeper SERIOUSLY PEOPLE??! Any way the “maintenance guy” Brandon, says let’s call Steve the maintenance guy. WTF. At this point I am livid and just want the inhaler out of our locked room. After a total of 6 hours the “real” maintenance guy comes and unlocks the door in a matter of five minutes, we are told we will receive a full refund and if there’s any problems to tell them we spoke to Brandon and they gave us Lori’s card. Upon reaching out to the manager Lori we are told she can’t give us a refund. This is absolutely ridiculous and I want everyone to know about the horrible customer service and lack of respect or urgency shown by this staff. I am honestly insulted and wish they cared more but clearly they do not so I will spread the atrocity that is their Springfield Mo Courtyard Marriott, Marriott values my butt. You need better management and more training. DO NOT STAY HERE THEY SAID IT HAPPENED 5 TIMES THIS YEAR AND ONE LADY DIDNT GET HER ITEMS FOR THREE WEEKS!!!!!

Mehh

Comfy bed.

The toilet was broken, very outdated, elevator seemed like it didn't want to move, extremely pricey for quality of room, charged more than quoted in case of "incidentals " and was told that I would be credited back remaining if everything was fine, price booked online was not what I paid. Ended up being more. Wouldn't go back.

Dont waste your money

This hotel was not worth $150. The staff worked very slow. The first room we were given smelled badly of smoke even thought they claim All rooms are smoke free. The second room we were given smelled of mold/mildew. Couldn’t adjust temperature in room so we had to sleep with the window open. The hot tub had no water in it/had been drained. No breakfast provided. The beds were not queen size. More like full size maybe.