Mandarin Orchard Singapore

Booked a club room and everything was bad except the location is at orchard

There are many things that went wrong with my $300 club room: 1. The club lounge was closed, I booked the room before they inform us that, but they didn't let us cancel the booking. 2. So they relocated club lounge to the hotel bar, which is very limited in terms of seat, and selection of food. The table to hold the food is only 1-1.5 meter at best. So for afternoon tea, they gave us 3 plates of food and that's all. I have never seen a afternoon tea like this, pan pacific afternoon tea is way way much more food to enjoy. I was so shock why they only offer food in a 1.5 meter table while there is another table displaying newspaper ?!? 3. Now comes the cocktail hour, with the expectation that the food will be limited, I was shocked again that there is no food at all. Only cheese!?? The 1.5 table was holding only a bucket of wine, then 2,3 types of cheese, no food, no canapes???? And while we are served in the hotel's bar and it's the "cocktail" hour, they don't have cocktail but only wine? 4. Ok my only last hope was the breakfast and guess what, they also want to surprise me by offering no buffet, but a limited choices of breakfast dishes we can order which include english breakfast items, nasi lemak, porridge, wanton, and bread. No other thing. Come on I know it's covid pandemic so they want to cut cost, but pan pacific even they dont have many customer, they still offer full range of breakfast as usual, no cutting 5. The way from elevator to swimming pool is not private, there are people queuing for Triple Three buffet looking at us while we wearing swimming suit, very bad design. 6. I called the room service and request for bottle of water I was about to request for bathrobe also, but after I mention bottle of water the service staff ended the call without asking me is there anything else I want. Basically this hotel club lounge is very bad and if you want to enjoy a relaxing staycation? Choose somewhere else!

The location was excellent, in the heart of Orchard. And two staff -- Mr Suhaimi at the 5th Floor Reception and the older doorman -- were exceedingly polite and gracious. The staff at Chetterbox were also polite and prompt.

1. Badly-managed ground floor reception and registration. We arrived at the ground floor lobby and lined up with a number of other people. Only to be told by the young executive who finally served us -- rudely & impatiently -- that this registration counter was only for corporate bookings and we should go up to the 5th floor for all other bookings. If you intend to segregate and discriminate bookings, then perhaps some clear signage and wayfinding would help? Perhaps recognising that he had been rather rude, the young man then said he would register us anyway. He couldn't find our booking, asked to see the confirmation email, and then couldn't seem to wait the one minute it took me to call it up on my phone. 2. Poor manners at the 5th floor reception We came back at 1.30 pm and went straight up to the 5th floor reception, as instructed, to collect our keys. Chaos as there were many waiting to check-in. I lined up at what I thought was the concierge counter to ask what I needed to do if I was simply looking to collect keys rather than do a full check-in, and was barked at by another impatient man at the [unlabelled] counter to the side of me. Thank goodness for an older gentleman, Mr Suhaimi, who stepped forward to answer my simple question, promptly issued the keys, and assured us that our bags would be in our room, which it was. Kudos to Mr Suhaimi for being so well-mannered in a sea of rude Mandarin employees. 3. Went to our room. The shower cubicle had ugly black electrical tape all around the bottom, presumably to stop some sort of leak. Cheap toiletries. Old, tired fittings that haven't been updated since the late 1990s. Flat, overused pillows. 4. Breakfast the next morning at Chatterbox was dismal. Overcooked noodles, cheap butter, tasteless eggs. And a very small selection of food items that couldn't be called a buffet. 5. Rude service again at check-out, even though we had nothing to pay for and it was a straightforward sign-out. Doesn't anyone ever smile at this hotel? All in all, not worth the price, and certainly not worth our patronage. Don't bother with the Mandarin Orchard, it's way past its prime. There are many other hotels in SG that welcome you with a smile, maintain a good environment and charge you far less.