JW Marriott Singapore South Beach

Great hotel with horrible management and poor communication

The property itself is great

The management is extremely horrible and not very courteous. Additionally, they have poor communication. I was there for 2 weeks and had 2 reservations, one for 7 days and another one for 3 days. During my stay, I had the Club Deluxe room which comes with breakfast and access to executive lounge; however, the management denied me access to breakfast several times even though my coworkers who had the exact same room and package received breakfast. The management told me that my package did not include breakfast. However, apparently my second reservation included breakfast but the management did not notify me about that either. Upon asking again, the management confirmed that my second reservation indeed included breakfast which was too late by the time. So the management has poor communication skills and is extremely rude.