Carlton Hotel Singapore

The place was quiet and pleasant.

Bathrobes and slippers should be place inside the room. It was not there. Had to call operator to deliver. The reception should offer smoking or non-smoking room. I forgotten to indicate as a smoker. Had intention to extend 1 more night stay. But was told by reception I had to do it online. Should have offered me on the spot the rates that is the best.

The room and the location.

Service by front desk staff. Not understanding how tired guests are when they arrive over night. I booked a hotel room to bridge the gap between two flights. I was anyway going to check out by 7 pm any way same day . If I check in at 2pm that means I pay full board for 5 hours. So I asked for the room little early than 2pm to rest as I arrive at 7am. I am sure they get this request pretty often. It is great if you can get some empathy from the front desk team even if they cannot accommodate the request. Also check how often the guest have stayed at the hotel before.