Hyatt Regency Schaumburg-Chicago

Size and amentities.

Pool had too much chlorine our kids faced were actually burned a bit.

Room, staff,

All the other staff members were nice except that lady by the desk when I called that night

One staff member during this last stay was not too helpful. She was condescing and told me that they ran out of king-sized room coz they over booked. I said but my booking was confirmed and she said that since third party bookings are way lower than directly booking then it's not guaranteed. Actually, I had booked with Hyatt Regency directly and stayed this past Saturday night and my bill was $151.00. 2 nights later, on a Monday night (which I booked thru booking.com) for the same Kung size room I paid $171.00 (on a Monday night). This is actually 20.00 more than the Saturday night I booked directly through Hyatt. When I told the front desk the next day about how rude the lady was from last night, she checked my booking and age said that it was booking.com that had booked it for a double room!!! I showed her the confirmation that booking.com sent me showing a King size room and she said that it was booking.com's error.