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Hot tub, free breakfast, spacious rooms. Slow / unreliable internet, especially during busy weekends.
1. We did not get the room we ordered (we ordered dbl queen bed and got single king) 2. The toilet were flooded, it took them over 2 hours to fix and 2 phones. 3. It took them 3 phones and over 2 hours to get to us blanket for the sofa bed (We did not get then Dbl Queen) 4. The valet car retrieving our car took almost an HOUR !!, and we lost ski time.
Close to restaurants, entertainment and gondola to Heavenly resort
Clean and nice. Was impressed with service and the people Nothing. They did a great job!
The rooms were nice. It's very much an Embassy Suite style hotel. I believe that it was at one time. So we had a bedroom and a living area with a couch, chair, tv and dining table. It was nice having a microwave and small refrigerator. The front desk staff was very nice and the valet were super nice! It was an extremely busy weekend and even after working all day non-stop in the freezing cold, they greeted us with a smile and were very friendly. I will definitely stay there again. Normally I don't post negatives but there were just two things that really bothered me. 1. We attempted to eat that the Echo restaurant in the hotel. We waited at the podium for at least 15 minutes and not one of the staff came to help us. As a matter of fact we counted at least 6 people that looked at us and just kept doing what they were doing. No "we will be right with you", no "let me get someone for you". Nothing! That was completely uncalled for. 2. When the maid came to service our room, she did not do the greatest job. No vacuuming, which the floor definitely needed, and the bathroom floor should have been cleaned too. That gave me a little bit of an uneasy feeling about cleanliness. I realize they were busy but they need to make sure that they are thorough when it comes to cleaning.
Free hot breakfast. room felt dirty. My daughters feet were dirty on the bottom after walking on the carpet.
- Nice location near heavenly village, hotels and attractions - Horse carriage ride just outside the hotel (not affiliated to the hotel) - Very clean room. - Got excellent view of the lake and mountains. - Good room service. - Very courteous staff all around including front desk, valet, bell desk, concierge and breakfast. - Safe area around where you can walk around even late in the night. - Breakfast was excellent with good choices. - Room had a separate living room and bedroom with 2 queen beds. No fresh air fan in the bathroom. There is no parking other than Valet. So you have to pay 19 dollars along with 15 dollars resort fee. It's good they separate it so people flying don't have to pay for parking, but those who drive should have some place to park for free. Such a big hotel that it was hard to find a place to sit for breakfast in the morning. Walls were thin and you could hear noise from other rooms and outside. 15 dollar resort fee only gives 3 Mbps internet which buffered while watching online movies.
Great sized rooms Wifi poor Kept cutting out and needed rebooting
Great location, cleanliness, and price Tiny body towels in bathroom after shower, it would be nice if they were bigger
The free breakfast The overly expensive room service
Very nice and clean beds Pool to chlorinated and cold
Great location and price. Very clean and the indoor pool is great for the kids in Winter. Complimentary breakfast was good for the whole family. Perfect room with King bed in bedroom, hide-a-bed in living room for kids. Two sinks in room made it easy for everyone to get ready in the morning. Living room TV did not work- they offered to send someone to fix it. Monday the breakfast was very crowded and half of the dining hall was closed, so we had to wait several minutes for an open table.
I loved the room. But I wish we had a king size bed. My room overlooked the pool, as I'm sure most, or all do. But during the day the music in the pool area blasted really loud a few times over the course of the day. Scared me. But I'm sure that doesn't happen often, or I hope not at least. Also I wished we had a king size bed. The queen bed was too small and the comforter was too small for the bed.
It was very clean modern luxury The $29 for parking too much and they charged us for 4 parking days instead of 3 and the guy didn't know how to fix it it was elaborate he called pkg they agreed we fldidnt have an extra car then he handed me back the paper and we had a stare off lame So I said no more dialogue I need to go fix it !! He did but he pouted didn't apologize it's probably hard to get good help up there
The front desk manager is super rude. Our request was not at all heard. This attitude towards customer is not helpful. The parking lot allotted to us was already taken. The internet wifi service kept dropping every 5 minutes. The courtesy to listen to customer and to come up with a solution. Blaming customers in a rude manner. The wifi never worker for more than 5 min. Yahoo is accessible but google services are not. The parking allotted is already assigned to someone else.
The rooms were spacious and remodeled. There is an extra table with 2 chairs at the foot of the bed, which seem out of place and not necessary. Better to put in the corner of the room. The location is great! Walking distance to the beach and to the village, the stores, etc. Bed was comfortable, but the pillows were a brick. jacuzzi was nice and spacious. Really liked the 2 tier jacuzzi. According to Priceline, the check in was at 3pm. We got there at 3:05 and our room was still not ready. The staff said check in was not til 4pm, and they would call us when it was available. There were 2 other families that got their room keys right after us, which is off putting. I gave them my number and NEVER got a call. We decided to go back to the hotel around 5:45pm and the room had JUST gotten done they said... this is not acceptable. The next day, we left the room early to go do daytime activities around 8:30am. We left the tag for room service and when we got back at 5:30pm, our room was still not done. As we were leaving for the pool, the housekeeper came and asked us if we wanted room service. I guess she was behind schedule, I don't know. The parking can be difficult if the hotel is full. Towels were like sand paper. Not really a "resort" feel.
Really comfortable bed, annoyinh ladies staying next to us, needs a recycling program and updated carpet and cabinetry.
It had a nice cabin feel to it while being far from rustic
Pool and jacuzzi , great clean comfy king bed , private balcony , friendly staff Didnt realize was dog friendly, you can tell by the smell of the room there have been pets. Room was clean but had lingering pet odor.
Friendly and helpful staff. Clean, well-kept, great location, quiet, and overall I enjoyed my stay. They upgraded me too, as there was a problem with my original room... If you can afford it, get a suite. Sooooooo awesome. Also, everything you'll need is within walking distance. Pet friendly, but I think there's an extra charge. You can rent a DVD player for $5 a day if you forget your Xbox/PS4, and there's a Redbox at the Raileys a few blocks away. Ceiling fan sounded like a 747 about to take off. At first I thought "Oh cool, retro-steampunk kinda thing"... But no. It was just really really old. Looks like they do update and renovate often and honestly, a fan isn't a big deal in early November. The fireplace worked just fine!!
Location, quiet, The parlour suite had a very small kitchen and oddly placed table in living room posing as a dining table. The wall paper did not fit the rustic wood feel.
The location was perfect for our short trip to Lake Tahoe and allowed for walking to most of South Lake Tahoe's points of interests. The hotel is an authentic mountain lodge motel with cute, updated decor and well-maintained grounds. The staff was very friendly. We really enjoyed the outdoor hot tub on a cool fall day. The parking was very limited and we were unable to find a spot at all on two occasions. The mattresses in our room were far too worn, although the bedding was fresh and quite clean. We were also kept awake multiple times as the floors/walls are quite thin- you could hear the people above talking and walking in their room. (This is probably a reflection of the age of the building, but was distracting nonetheless.)
Accidentally booked the wrong day, was willing to pay for a more expensive room to cancel the wrong night. Manager Anastasia hung up the phone on both me and priceline.com
I like the fact that everything was cleaned daily during our stay and had all the amenities needed. We were able to cook and had plenty of room for guests and entertainment. The manager took care of all our needs. They had a bit of a bug issue but you could tell it was being treated. We brought out boat and trailer so parking was a bit of an issue.
Excellent location, walking distance from beach and facilities. Although the room had a full kitchen, it had almost no equipment/utensils and no place to sit for meals. It would take very little investment for them to improve this. Our room was on the first floor and we could hear footsteps from the room above. Luckily our upstairs neighbors where quiet! We stayed at this hotel 10 years ago and the worsening conditions were noticeable.
Got acces to private beach which was close by and also very close to the village and casinos. Nothing that I didn't like.
Staff was wonderful! Best service I have ever had! From beginning to end!
I love that it is so convenient to everything! I only had to use my car twice during my whole trip. Everything was walking distance! I'm not sure what had happened but my car had valet parking. And they returned my car with wheel/ tire was flat
Multiple bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups.
The whole stay was great from the start. The staff was very welcoming, and Baseline was such a unique experience from beginning to end. The location was walking distance to everything we wanted to do, and we absolutely loved our experience. Highly recommend!!! The only thing we didn't particularly enjoy was the thin walls in between the rooms, and the quality of the TV. But those were minuscule issues, we loved our experience.
Everything about this hotel is great. No detail is missed. Great price and great experience. Can't bet the location either.
Rooms are design, clean and confortable. Staff is wonderful, dynamic, helpful. Ecologic style. Very good breakfast, homemade style, with not too much food: super ! No coffee maker in the room.
Great place with very friendly people. Hipster ambience is created by cool style and design. Aesthetically it's a very pleasant place, not every Taho vacation has to be in an old cabin with a lot of orange wood and musty smell (if you know what I'm talking about). Hip and young place with make-your-own waffle breakfast and smores kits available for $2 at the reception (I've been doing those every night!!). Parking lot is a bit tight. No decaf coffee for breakfast.
The remodel of this hotel was superbly done, the rooms were spacious and clean and the beds were super comfy. The outdoor lawn with fire pits, hot tub and open air bar was great after a long day of hiking. The staff was clueless. My husband and I asked for a place to get breakfast sandwiches before setting out on a day hike and we were recommended a 21 and over strip club, at 8 am!! They left messes laying around for days at a time, literally (there was a concert across the street at one of the casinos and the after math of beer bottles, food containers and other debris on one of the hotel patios was left uncleaned for almost two days!) we even asked a staff member about the mess because we wanted to enjoy the view from the patio and he just laughed and said "yeah, they really made a mess huh."
room cute, clean. Lots of pillows. No elevator!!! I had to climb two flights with heavy bags and two bikes. Staff were somewhat indifferent. No AC. No TV channel guide.
Basecamp has succeeded in facilitating a communal, hostel-like vibe while maintaining a higher-end boutique hotel, something that I've never encountered at other hotels like this. The hamburger and bratwurst grill in Basecamp's grassy courtyard were much needed after a long summer day at the lake. I'd definitely come back again. The picnic benches in the courtyard are sketchy. Mine was super wobbly but I was sober so I never took a spill. Though, my friends and I watched several people who may have had a few too many flip off their benches while sitting around the fire pit. I'd just suggest the staff replace these benches before someone gets litigious on Basecamp!
Love, love, love this place! Very clean and no usual hotel vibe. I wish my apartment was that great. Nice wooden accents throughout the room. They did a great job updating the place. The staff is super responsive and willing to help and there's someone at the front desk 24/7 Everything felt and looked like they really care and want to provide the best possible experience Big windows that open! So it's easy to air out the room. Comfortable beds Free s'more kits. So you can jump into the hot tub on the roof and then enjoy some s'mores by the fire pit Free 24 hr very good coffee Nice continental breakfast with yoghurt, granola, blueberries, bagels, cream cheese and pastries Mostly younger friendly crowd and families with kids We loved it so much that we stayed an extra night on top of the three nights we already booked. And they matched the initial price of booking.com Great price for the room, considering other hotels around. It was off season though Could use more storage space/hangers in the room as well as in the bathroom Pillows were not very comfortable Bathroom and shower are a little cramped Some guests smoked right in front of the rooms and no one was keeping tabs on that There's no refrigerator or microwave in any of the rooms. For families traveling with small children that's a big deal. Though, the staff was nice enough to let us store food in their fridge
Nice clean, quiet room. Comfortable bed. Soft sheets. Thick towels. Sound like home? Well kept property in South Lake Tahoe's stateline hotel area. The bathroom in our unit looked recently remodeled and they did a fantastic job in doing the work. What wasn't mentioned in their room descriptions was the fireplace heating unit in the room. It added yet another nice little touch of home. Owner and staff were very nice and helpful. Will definitely be booking Alpenrose Inn from now on when we go to Tahoe.
the staff, cleanliness, coziness, location, very helpful with sightseeing suggestions
Great management, excellent rooms. Located centrally, within walking distance of State Line & Heavenly Plaza, but away from the main traffic where it's pretty tranquil. Nice walks to the beach in multiple directions.
Great location, great stay Just could of used a microwave
Location Dirty rooms, roches , and dirty pillows
Free full breakfast included in hotel stay was a great perk. Clean, safe, small, inexpensive when you just need a simple place to stay for a night or two.
great location, breakfast included, comfortable bed unfriendly staff, esp. reception, and throughout our stay, we encountered a few problems
The 24/7 warm pool and hot tub area is amazing especially when swimming late night. :) Servicing was excellent from facility cleaniness to customer care. I thought I paid a lot for the one night value but it worth every penny! Bed sizes were full and not queen. We were a family of 4 tall people and it was not very comfortable for 2 people in one full size bed. Queen size would be good if possible!
Location, breakfast Small room
Well-located close to the hustle and bustle of the casinos and the Heavenly gondola but far enough away to quiet. Nice rooms but not de luxe. Two-night minimum stay for weekends.
Free breakfast Backed up tub drain
The room size was good as was the location, within walking distance to Harrahs. Not a big deal, but the hot water took a few minutes to warm up from freezing cold.
It was economical and ideal since we just wanted a place to sleep while visiting. Check-in and check-out were very smooth. Beds were fine. Included a pass to the nearby beach. Only a few things were not good: The window blinds didn't darken the room very much, and the provided breakfast in the morning was very basic: two cereals, some donuts, and coffee, milk, & OJ.
The location was great It has a musty smell, the bottom sheet was not a fitted sheet so if I turned over I would take the sheet with me and be laying on the bare mattress :(. The bathrooms were not super clean.
Price location privacy You get what you pay for nothing to dislike. Would stay again.
The location was very close to the casinos We ordered a room with a Jacuzzi tub and the tub was broke but they gave us our money back so that was OK
Great value, very helpful staff, highly recommended.
This was a great stay. The room was close to the parking lot, bed was comfortable, wifi was reliable, and my partner and I got a good night's rest. Of course you can't expect 5 star experience (whatever that is), but for a ton of privacy, clean and comfortable room and bed, and the distance from there to the beach/shopping center, for the price ($70~/night) it was awesome! The continental breakfast was limited (cereal, orange juice, alright cinnamon buns, oatmeal, coffee, tea, apples and bananas). It was probably first-come, first-serve, yet no one told us of this policy or when it started (7am-9am). I recommend staff to tell us when it is available and what is included. I wouldn't pay extra for the breakfast.
Blissfully quiet! Simple breakfast every morning, in room coffee pot, microwave and mini-fridge with freezer was perfect for our stay. Kept our snacks and sodas cool and allowed us to brew our own coffee and tea. Microwave was a bonus to reheat leftovers from the local restaurants. Steps away from Harvey's and Harrah's and Heavenly Village. Cute and delish taco stop next door. Walk to the beach equipped with beach front dinning. Comfy bed! Slept better here than at home - okay, that may have been because we got away from the kids. Excellent wifi, and plenty of TV and HBO. We are telling everyone about this hidden jewel; for the money, its as good as it gets. The motels with numbers in their names charge twice as much for 1/2 the comfort and even less amenities. We are already looking ahead to book again. Still can't get over how wonderfully quiet this corner of the universe was at all hours of the day and night. We would have loved an outdoor hot tub, but not a big deal. They have rooms with spa tubs, and next time we'll book one of those rooms!
The management was very accommodating to the few requests we made. Very comfortable 10 days with everything we needed for an inexpensive and pleasant stay. Only steps away from casinos, restaurants, shopping, theater and gondola to top of mountain. Excellent value! Nothing
The location is just 5-min walk from the Heavenly Gondola. Price is good. Breakfast was ok. Donuts, coffee, tea, banana, and apple. *the apple was just a little bit sour. Internet was ok. I was disappointed by the room service. On the day when I went to Heavenly gondola, the maid didn't clean my room. I was frustrated at that time since I expected to have a clean room after having tiring activities on top. Microwave is too small. Can't warm food with a big box.
1. Curteous and helpful front desk lady. 2. Tasrefly furnished. 3. Everything was working. Please pay attention to actual comfort not just looks of the unit. 1. Very loud heater - it was louder than gale force wind. 2. Untouchably very rough duvet cover and rough sheets. Thought about sleeping on the leather sofa. 3. Shower curtain and 2 pillows had unpleasant smell. 3. Pillows and cushiins were too heavy and bulky.
My SIL were so impressed with this place. We thought for the cheap price we were going to be staying in something gross and run down but this was quite opposite. The rooms are nice and clean, the staff is amazing, and we had no idea how close they were to down town and the lake. We walked to both places with small children. We would definitely stay her again. Had a wonderful time.
Short walk to Heavenly's gondola and the folks are friendly. However, the maintenance is lacking and the buildings/amenities are dated. Breakfast is fruit, donut, and coffee; wifi is minimally useful. Hot tub was nice after a day on the slopes. Good for the price.
First time in Tahoe, Went with the cheapest place my guy and i could find, But turns out: great value for location. We walked to the beach and to the shops/lifts and casinos. Staff was very friendly. Had both a regular king and also a suite with fireplace and jacuzzi (also for a good deal). Unless you're just super picky about not having somewhat dated decor or your breakfast, I wouldn't stay anywhere else for a higher price. What you read about the basic breakfast is true, but the rooms come with a fridge. To improve: Getting a toaster for some bagels/breads would be nice to carb up for a day on the slopes.
pet friendly, rooms and linens are clean and great location very high price for very cheap quality
Hotel locality is great, easily accessible to most of the market places. Staffs are helpful in providing tourist spots information.. Break fast would have been better with little extra options and cafeteria area was too small to accommodate guest from different rooms
Right by everything. Room was clean and staff was friendly. We'd defiantly go back!
Clean rooms and location The breakfast, no channels on tv
The room was clean and had everything we needed while staying in Tahoe. Staff was friendly too.
Proximity to center hub of food, grocery and walking distance to lake and pet friendly. New upgrades inside and out ensure I will continue to stay here for my yearly visit. Nothing.
We've stayed here a few times and it's always great! The location is perfect. It's walking distance to the gondola for heavenly, stores, food, movie theater etc. the staff is friendly. The rooms are clean and gave a fridge and microwave. The beds are comfortable and there is wifi. Can't beat the price! The hot tub wasn't hot enough.
The staff was excellent..the rooms have been upgraded. I have stay at this resrt in the past The cont. breakfast was a bit meager
The bed's were really hard.
The hot water for shower is not regular, it was switching between very cold to very hot at certain interval. Breakfast variety can be improved, instead of just unhealthy donuts.
Great location, great price. A/C did not work.
The beautiful location. The room was very comfotable for the price we paid. Very limited choice at breakfast.
I didn't see any pet's fee charge in either this website nor their website! It should be clearly post how much would they charge during the reservation, it's not very pleasant to find out I need to pay extra for my staying! And the bathroom drain was not working well.
Ideal Location for skiing and casino's
It was nice that the staff let us check in early. location was good, it is close to the beach, have swimming pool. bathroom was too small, table was also small only enough for 2 chairs 1 of the chair was so dirty that we were afraid to sit on it. knob for the shower was loose. maid didnt clean the coffee cups or coffee maker. towel for the swimming pool was too small. some of the donuts was so hard ( probablly left over from previous day). it's hard to find plug for your cells or laptop. we have to push the bed away from the wall to use it. clock not working propertly, keep blinking 12:00.
Staff friendly and close to attractions Rooms needed updating and no ac and it was warm
Breakfast was better than I had expected. Room was overall comfortable and clean. Limited parking at night. Rooms are not very sound proof.
Location was central to everything. Breakfast was hot and good variety of food. Too noisy at night. Me and my family were kept up by a noisy neighbors who were drunk, screaming, and banging on the doors from 12am-430am. Horrible!! I had to call the police and hotel management, but it didn't help much. We had a big headache in the morning. Ruined our next day.
The air conditioning works great. The whole place was updated and the decor was Modern. The kitchen was awesome especially for a family with a small child. The location was optimal. Everything you could want is in the area. Hard beds. Really hurt my back and my hips but the pillows were nice.
Motel was beautifully decorated and clean. Beds were comfortable and our hostess was very friendly and accommodating. We would definitely stay there again!!
The Paradice Motel is what I would consider a triple threat Bc not only is the location A+, but the staff goes above and beyond to be accommodating and the property/rooms are very clean which is always my main concern.