пансионаты в г. Сан-Хуан

Плюсы: Áreas vey clean ,they most be oriented for certain ages thou

Плюсы: We had an incident in our room when water began dripping from the ceiling in the area between the main door and the bedroom. We noticed a large chunk of plaster falling onto one of our suitcases that was below the leak and that’s what alerted us. We then noticed that water had been dripping for a while onto that suitcase, which happened to be open on the floor and still had some clothes in it. The clothes were wet but not damaged. We immediately called the front desk and the response that their staff took is the main reason I have given this hotel its excellent score: 1) the front desk offered to change us to another room straight away, without having seen the leak yet (we told them it wasn’t necessary, if the leak could be fixed, because we only had one night left in the room and didn’t want to have to pack all our belongings one more time) 2) a maintenance person was in our room shortly after to check the leak and after inspecting it told us he would look into the cause straight away. He also collected all the chips of plaster that had fallen in the ground and offered to send us the maid service to clean (we said it wasn’t necessary) 3) shortly after two ladies from the room maid department came to the room to make sure we indeed where ok to stay in the room and didn’t need cleaning service. Both ladies were very nice and we told them we were fine 4) then two other gentlemen from the maintenance team came to our room to check the damage and let us know the leak had been repaired, and the water was in fact no longer dripping down 5) we then received a call from the front desk to offer us a $100 credit towards our stay for the inconvenience 6) finally, one of the ladies who had earlier offered us maid service, returned with a card with a voucher for a piña colada or ice cream buffet snack, which she was personally gifting us. This was not a gift from the hotel but from her personally, because we had been so understanding. Her name was Ashley Reyes

Плюсы: The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.

Плюсы: The amazing views & location.

Плюсы: Location very good, but this is a hotel that doesn't quite deserve it's top rating.

Плюсы: Caribe bar New Years Eve party was terrible. Techno music for hours and hours. Band was still not on from 8 to 10:15 when we left. Waitress only got champagne no drinks for us. Bathrooms were segregated and caribe bar party had to go down to wave tower. We could not use closest bathroom. Horrible party. We bought two tables. Boring

Плюсы: Hotel was nice and not to far from stores and restaurants.

Плюсы: Outdoor amenities.

Плюсы: Reception was GREAT, Valet was Great, Luggage Porters Front Desk always answered courteous and friendly. Wonderful Experience.

Плюсы: Location

Плюсы: Great location!

Плюсы: Great staff,Great room with a Balcony view. Perfect location on the Beach.

Плюсы: Very responsive and helpful staff.

Плюсы: Everything else, specially, that the pool and hot tub did not close, excellent service even when at the beach, staff was very friendly and hospitable, food was great, and a spectacular location.

Плюсы: The location and the professional staff

Плюсы: I liked everything about this place.

Плюсы: Pool open 24 hours!

Плюсы: The pool and all the facilities, good breakfast and the best employee work here!!!

Плюсы: Facilities and location

Плюсы: It was a great stay! Very beautiful place

Плюсы: The location was fantastic after our cruise. We were close to the airport and enjoyed the beach.