Сан-Хуан — отели

Плюсы: The pools and access to the beach are great! The hotel staff are very helpful.

Минусы: The rooms and entire facility need some major renovations. The beds are the worst. I don’t consider this a Hilton property.

Плюсы: The only nice thing left in this hotel is the view -if you go for the +$--- ocean view rooms. They need to close down and do some much needed repairs. Hilton should be ashamed to have its name associated with a hotel in such disrepair.

Минусы: This was once a fabulous hotel but is now worn, dirty and sad. Plaster Falling off exterior walls.Lobby & Second floor permeated by sewage smell. Check in took 45 minutes. Only restaurant is a cafeteria which was below standard. Bedding worn and spotted.

Плюсы: WiFi did not work. Mentioned several times to front desk. Was told someone would come to the room to assist us. Never showed up. Went to the desk maybe five times and was finally given a WiFi password that didn’t work . Not staying again

Минусы: Housekeeping did not clean our room until there was some sort of management or supervisor on our floor checking her work . The first day all she did was give us towels. She never cleaned or swept anything . The phone in the room did not work so we had to walk to the desk in another building for every single question. They promised to send someone up to fix the phone and it never happened

Плюсы: Pool and beach access

Минусы: All Of the hotel’s restaurants and bars were closed due to the the pandemic but this was not advised during the booking process. After 10:00 pm there was absolutely nothing to eat in the hotel.

Плюсы: loved it, great employees and service

Минусы: nothing!

Минусы: The conditions of the hotel was sub par. It was a very disappointing experience. The initial manager was not accommodating to my concerns. However, the next manger I spoke with showed empathy, care and genuine concern to the issues I brought to her.

Минусы: TV didn't work in the room and while hotel said wifi was working, there was no signal in our room.

Плюсы: They had two pools

Минусы: It was dirty, they didn’t have the room I wanted, they said everything was open and then it wasn’t.

Плюсы: Staff were super friendly

Минусы: Unfortunately we stayed on a rainy day, all the bars and restaurants in the hotel closed between 11-4 leaving us to venture out in the downpour for lunch and a beer

Плюсы: Location

Минусы: No

Плюсы: A+++++++++

Минусы: No

Плюсы: The location was perfect and for the most part the staff was super nice and helpful. The manager at the pool helped when the entry staff could not clear us for access to the pool, the understaffed front desk staff was super nice and our waiter was great.

Минусы: The hotel still has way too much visible hurricane damage, the front desk was not adequately staffed and the process to get towels, receive wrist bands and gain entry into the pool was too cumbersome to be considered 4.5 stars.

Плюсы: What I like was the casino and the food in the hotel. service was good.

Минусы: The timing was not right because too much activities for that weekend to much noise and to check out the line was too long due to young teenagers in the hotel. Elevators were all full of water and slippeary.

Плюсы: The amenities and the staff were very friendly and helpful. The pools were very accesible to all however I found that the music surrounding the pools was not relaxing and very repititious.

Плюсы: sea and pools were amazing!! if you want to swim in december, it can be best choice! :)

Плюсы: Great location, even better staff, you are able to use the amenities of their sister hotel the Marriott resort and casino which is even more gorgeous. AC Marriott was just refinished and updated so it was beautiful inside.

Минусы: None

Плюсы: I liked the penthouse, and the room

Минусы: How we have to pay for parking on top of the fee

Плюсы: close to beach, restaurants, shopping, and attractions. Rooftop poor is excellent.

Минусы: Room could be bigger

Плюсы: Lovely hotel, excellent customer service skills of every team member! Ambiance very inviting! Spotless all the time even after it had rained!! Comfortable beds, linen and towels sparkling white not that dull gray or yellowish color you get @ some hotels.

Минусы: Guests staying more than 3 days need more closet space specially when guests are traveling for social/family events that include formal evenings. Loved the hotel!!!!!

Плюсы: The room was great size and the hotel was very clean. Great penthouse pool.

Минусы: The view from our hotel room was less than appealing (Burger King drive thru). There were not many seats at the pool and the hotel was packed with guests. The location was so so. We were very upset they discontinued their pass to the Marriott on the beach

Плюсы: The pool

Минусы: The prices

Плюсы: Close to the beach and close to a lot of restaurants.Staff was so professional and friendly.

Минусы: No

Плюсы: Excellent facilities Amazing helpful staff.

Плюсы: The modern decor and amenities.

Минусы: The room was lacking storage for clothing.

Минусы: Only cleaned rooms every 5 days

Плюсы: very clean and friendly staff, hotel not far from beach and several places to eat and relax with walking distance.

Минусы: housekeepers not on their toes, for got to leave coffee and waters several days.

Минусы: Great location near breakfast places and nightlife.

Плюсы: All in all this stay was wonderful

Минусы: Do to coved the breakfast was grab and go but I should have expected that

Плюсы: The room were big and beatifull.

Плюсы: Very close to the beach and many dining options within walking distance.

Минусы: There was a tremendous amount of construction going on at the hotel

Плюсы: I like the cleaningness and the balcony...

Минусы: Some employees where hostile and not so friendly. Especially the parking lot attendant. He was rude and the get in /out parking policy wasn't explained so I end up having to go back and fort to my room multiple times to get the paperwork. The green valet voucher, then the parking ticket. If they had explained that to me at check in problems and attitudes with the senior citizen at the parking lot boot would have been avoided. He acted very rude!

Минусы: I paid extra for a pool view and had a view of a building. The pictures on the website are of the few updated rooms otherwise its a motel with loud air conditioning and worn out furniture.

Плюсы: The location

Минусы: The pool closed early at 7 pm and the kids couldn’t enjoy the amenities.

Плюсы: Location, room size

Минусы: Well due to covid hotel restaurant was closed. did get a boxed breakfast(apple, granola bar and water) ate at the chain restaurant in the hotel. Why not offer a discount at the restaurant or reduce the rate since not full breakfast.

Плюсы: Desk manager was so kind, she checked our room, and put Birthday Cake and Card for me. So nice, great surprise)

Минусы: Didnt work restaurant at evening, we took food into room

Плюсы: Everything the location

Минусы: N/a

Плюсы: Requested a renovated room and it was modern and extremely clean. Could partly see the ocean from our room. There were 2 pharmacies across the street so walking to get drinks and snacks was perfect.

Минусы: The carpet was wet from cleaning. The pool was dirty and water was not clear. The parking was an open lot (not covered) and cost $17 a night. The breakfast offered only carbs and eggs.

Плюсы: Location and amenities! Beach front chairs were great

Минусы: The door on our hotel stuck and made a loud noise every time we opened it. Breakfast was kind of sub par as well

Плюсы: Look I loved all aspects of the hotel the close proximity to the airport and beach and food can’t beat the price and the hospitality of the staff

Минусы: The only thing I didn’t like was the grab and go breakfast but COVED was the root cause for that

Плюсы: The staff was great they was super helpful. They try their best to helps in this horrible Crisis Coronavirus.

Минусы: The Breakfast it wasn’t good at all sorry.

Плюсы: Great location, really nice rooms good staff

Плюсы: The pool and lobby

Плюсы: The staff were absolutely excellent. I had a personal health emergency and they responded with care and compassion. We also like the location

Минусы: Noise of the tractor trailer trucks coming and going from the marina nearby.

Плюсы: Everything was clean friendly staff. A good selection for breakfast.

Минусы: Having to validate my parking ticket every time I went in and out.

Плюсы: Room and Gym

Минусы: Value of breakfast, it is on the high side

Плюсы: The staff was very friendly and helpful.

Минусы: The bathroom was not very clean and beds need to be a little bit more comfortable.

Плюсы: Staff and location

Минусы: Rooms can be better maintained.

Плюсы: Lovely hotel and staff were exceptional

Минусы: Когда я бронировал Хаят, то ожидал уровень 5и звёзд, а оказалось, что это 3и звезды максимум. Завтрак вообще ужасный - разбавленный химический апельсиновый сок- явно не уровень Хаята... Лейка в душе тоже ужасная, такие встречал только в публичных местах.

Минусы: This hotel is showing its age.

Плюсы: El personal muy competente y amable la limpieza de la habitación y sus arrededores la piscina todo muy bien. Gracias

Плюсы: great place

Минусы: nothing

Плюсы: The hotel looked beautiful. The location was ok. It was in Condado. The room was clean and the staff was very pleasant

Минусы: I wish the breakfast was longer and there was a larger selection. They were doing some construction to the property so the water was off twice periodically.

Плюсы: We needed a clean Hotel near the cruise port for one night. Room was clean and the location was good. Breakfast was limited but good enough.

Плюсы: it was in a central area with lots of restaurants around

Минусы: Not really

Плюсы: I have to say at first look you think you did not get a good deal. However, the cleanliness and the staff and the location can’t be beat!. And I can’t stress it enough just how great the staff was. You can ask them anything and they will accommodate you to the best of their abilities. Even though it’s a huge tourist industry they treat everyone so well. If I were to go back to San Juan I would definitely stay in this location again

Минусы: I think the only thing that could’ve been better is the dehumidifier in the room fills up really fast but I wouldn’t say that that was a horrible thing but it helps to have it empty. It keeps the room much cooler.

Плюсы: Location

Минусы: Water was settling under the tub. They fixed it right away when brought to their attention. The fix was temporary. It really needs to be repaired. Also limited variety in the breakfast offered each day

Плюсы: Staff

Минусы: Too shady at pool

Минусы: the only thing i didn't like was that it didn't have it's own parking.

Плюсы: The location was amazing for the price I paid !!!! Also the staff were super helpful and appreciated!!!!!

Минусы: Wish the rooms had rugs And not tiles which were slippery after taking a shower

Плюсы: PROS: Great customer service Free breakfast Small fridge and microwave in rooms Walking distance to beach Beach chairs until 4 pm Walking distance to restaurants Good for one night stay

Минусы: Cons: No parking on site. Nearest parking is $20 per night. No restaurant on site Under construction so you are going to see workers walking around and noise. Small rooms Small pool It's Express so you can't ask for more.

Плюсы: I like the bed.

Минусы: the breakfast is not good. Its cold.

Плюсы: Location was ok

Минусы: Yes. Both nights we got no sleep. First night bathroom flooded. Next night there maintenance banging at 0600. Was told oh well.

Плюсы: Staff were professional and very helpful throughout our stay. Clean and a great location. Hotel had a great view of the ocean and parts of the city. Transportation was easy to grab to go to Old San Juan. It's our second time here and we will definitely be back soon.

Минусы: N/A

Плюсы: Location was close to eating Joints and grocery store

Минусы: Old property and needs some more maintenance or renovation

Плюсы: This was an unplanned stay but a very pleasant surprise while visiting family in Puerto Rico and finding this place by luck on short notice. The location was great within walking distance to Condado and Old San Juan. Also the staff was very friendly and seems to genuinely care care about their guests.

Минусы: For some reason the water from the shower was just warm and not hot but I was able overlook that because it was so hot in San Juan and the rooms were nice and clean. This is often nor the case in San Juan.

Плюсы: Close to cruise ships and not far from airport, old town, paseo caribe, good restaurants, great rooftop terrace, helpful staff, neat cafe, exceptionally spacious room, excellent wifi, very clean,

Плюсы: very well located, walking distance of upscale bar and restaurants

Минусы: small hotel, no point rewards

Плюсы: Останавливались всего на одну ночь перед выходом в круиз из Пуэрто-Рико.

Минусы: Не хватало чайника в номере. Немного шумный кондиционер и при выключенном кондиционере и открытом окне шумно от соседних кондиционеров и душно с улицы, были в декабре. Цена за номер 200$ несколько высока за такой сервис.

Плюсы: Size of room

Плюсы: The location of the hotel

Минусы: There’s no good quality of the power and facilities to get sport

Плюсы: Room size was good and the redone bathroom was beautiful! Also LOVED the rooftop deck. It was our favorite thing about our stay because it was very quiet with good views of the city and harbor and lovely seating arrangements. We also enjoyed walking the neighborhood. There are lots of restaurants close by and even a grocery store where we picked up a few things. And we walked to a lovely little park right on the water's edge.

Минусы: I thought our room had a strange odor, but my husband thought it was fine. If we had been staying more than one night I would have complained and asked to change rooms but decided it wasn't worth the hassle. Also our shower curtain had mildew on it, which I realize is difficult to avoid with the humidity in San Juan, but housekeeping needs to stay on top of this.

Плюсы: Roof view and area was great

Минусы: slow elevator

Плюсы: The staff

Минусы: I called front desk because my safe wasn’t working from the first night and they said they would send someone to fix it and never did , Super under staffed. One person on shift at all times

Плюсы: Hotel protocols and staff were very well implemented. Room was very clean and taken care of very appropriately. Walking distance from super market and fast food places

Минусы: hotel was not serving coffee (i understood reason).

Плюсы: we found it ideal location for airport and our trip on cruise. its in the old part of san juan which is packed with plenty to see and do

Минусы: there was nothing to find complaint about.

Плюсы: The excellent staff with professional and human service.

Плюсы: Clean, comfortable, nice staff. Within walking distance to grocery store and pharmacy.

Минусы: Breakfast was rather skimpy. What they had was good but they did run out and some guests had to wait while they replenished the supply.

Плюсы: Even though my stay at the Hotel was very short ( we stayed as a group) I find the staff was very considerate of our accommodation needs and very helpfull.

Минусы: Continental breakfast could include Coffee/Tea/hot Chocolate milk and scramble eggs and toast.

Плюсы: I like very much the way the staff received us. Making us feel welcome.They were also helpful in giving information about transportation etc.

Плюсы: staff was very helpful, older hotel but very clean, very close to sites

Минусы:

Плюсы: Staff were friendly and accomodating. Hotel showed its age a bit but was clean and functional. Reasonable amenities for the price (small fitness centre, internet, rooftop deck...all free). Good value for the money.

Минусы:

Плюсы: Location was good. The bus stop was right opposite which made it very easy for us to commute to old san juan.

Минусы: there were bed bugs in the room i stayed and got bitten badly. The sheets have to be cleaner. The bath tub was a little diirty. Hygiene and cleanliness have to be improved.

Плюсы: quiet and clean. I shared a large room with double beds with my husband, my daughter and her husband and we had plenty of room. no bumping into each other. I would definitely stay at this hotel again for the price.

Минусы: make sure the filters in your air conditioners are changed frequently. I got sick immediately after my daughter turned on the air. It has happened to me before because of air conditioners.

Плюсы: staff was able to speak good english which is important, staff was also, able to give good directions to locations in the area

Минусы: Phones in all rooms were not working

Плюсы: Clean, well staffed

Минусы: Zero parking! What are you supposed to do with your car? Why wasnt this disclosed when booking?

Плюсы: Accessible place

Минусы: Apart from the location I didnt like the rest.

Плюсы: Breakfast was skimpy.

Минусы: Limited selection of food. Table lamp had to be exchanged because of broken appliance switch. Bath towels were not in room. Beach towels not provided. Hallway air conditioner temperature setting was much too cold. No where to wash beach sand off shoes and feet. Be a good idea to provide a token to exchange with beach vendors for towels and lounge chairs. And coordinate with municipality and beach hotels to provide courtesy fresh water showers to guests.

Плюсы: its facilities and location fits the price. Not bad. Staff is helpful.

Минусы: Money and skin care stuff got stolen. The safebox in the room is not safe and its password was changed by the thief.

Плюсы: Location

Минусы: Roof top breakfast served in rain alternate area would have been better

Плюсы: Good breakfast and clean bed and comfortable

Плюсы: Everything

Минусы: The sushi place next to the hotel. They don't let you park your rental in front of their business. Typical Chinese folks. Lol

Плюсы: Beautiful and comfortable hotel with delicious food.

Плюсы: Angel and Franklin were very helpful. I had multiple issues with my room when I arrived and Angel just changed my room altogether. Franklin suggested good restaurants to try.

Минусы: Poor and dirty breakfast. Area full of pigeons

Плюсы: Was here for a short, two-night stay after spending a few days in Culebra. The front desk staff was extremely nice when checking in. I forgot my water downstairs at the desk and the employee who checked us in ran all the way up to our room to return it even though it was half full and he could have just thrown it away. They recommended both the hotel's restaurant, Zabo, as well as a local food truck for dinner; as we got in quite late. We ended up at Zabo that night and the food was great, pretty fairly priced, and the service was fantastic. The hotel doesn't have a pool, but the rooftop deck is beautiful with jacuzzis and an incredible view of the city. The rooms are pretty small, but very nicely decorated and clean. Would stay here again for the staff alone. They go the extra mile and really care about their guests!

Плюсы: Very clean. Breakfast was very good.

Минусы: The staff was very friendly. I was traveling alone and arrived late night. The place was a little scary and isolated.

Плюсы: It's right at the airport

Минусы: It was a bit expensive for what you get

Плюсы: Staff was friendly.

Минусы: Scary for kids

Плюсы: Mattress was EXTREMELY uncomfortable - worst I have experienced in a hotel in avery long time

Минусы: Friendly Staff, cleanliness

Плюсы: Location

Минусы: Breakfast employees could be welcoming not grumpy kind of people. Breakfast was poor. No eggs, burned bacon and some very thin mini pancakes (some of them darkened)

Плюсы: The friendless of the staff.

Минусы: For the first day we didn’t have hot water in the room. We had to call for a service repair person to come to see what the problem was. It was the next morning that we had hot water . I feel it is a severe value problem that should be remedied.

Плюсы: In airport!

Плюсы: Breakfast, cleanliness and personnel.

Минусы: The Rate!

Плюсы: easy access to my flight no hassles.

Минусы: Under construction.

Плюсы: convenience of just walking across to the airline terminal.

Минусы: I stayed in the past and it was much more luxurious, not to mention spacious. This time I felt like I was staying in a dorm room. the room was very small, no microwave, no refrigerator, shower/tub very small. I was very disappointed.

Плюсы: Porter was amazing, the evening Porter as well as the morning Porter, extremely helpful with luggage. Room was very clean and comfortable. Being right at the airport is so convenient!!!!

Минусы: Only restrictions of covid19, breakfast was not available until 6, instead of 5am so we didn't get to try it.

Плюсы: location

Минусы: noise

Плюсы: The hotel is what you should expect of an airport hotel. The convience is incredible - especially when you have a 5AM flight out of San Juan Monday morning, after a long bachelorette weekend. I would never, ever stay there for any other reason then a late arriving flight or an early departure.

Минусы:

Плюсы: Close to airport, we ad a connecting flight early morning

Минусы: Te hotel was pretty basic. would not stay oter than use for ts closeness to airport

Плюсы: Convient for airport transfer, nice amenities, very good value!

Минусы: That resturant in the hotel has to go. This has nothing to do with hotels rating, but who goes through a caribbean destination expecting to find a sushi only resturant in the hotel. Not even any other kind of Japanese food, although they did have a handful of sandwhiches available; if that is what you want for dinner!

Плюсы: Generally nice staff, quite attractive/trendy interior, nice roof terrace with good view of lagoon although no food available there, good location

Минусы: Room had no natural light. Asked about lunch, told that it was served in the sister property, got to the roof terrace at 1.30 to be told that service didn't start until 2pm (odd but ok), in reality it didn't start until 3 and they took my order at 3.30 ... not 5 start service

Плюсы: The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?

Минусы: The fact that I had to leave!

Плюсы: Staff extremely friendly and helpful

Плюсы: Loved the decor. The staff was awesome.

Минусы: The neighbors were loud, loud, loud. Slamming doors, laughing and obnoxious at times.

Плюсы: The hotel is unique since the owners put thier own taste and they looked on every details, the rooftop was amazing i get inspired, the breakfast was delicious.

Минусы: Unfournaitly most of the employees are unprofessional during check in the receptionist was rude at the begging later he start to change his attitude, the housekeeper the open the door on me even that I put the sign private, the rooftop no one come to ask me if I want to drink something totally ignored, upon checkout I was setting on the rooftop same happened and when I checked out no one bother to help with my luggage so nothing luxury about this hotel to experience and on top if all this in booking.com the suite showing with a lagoon view I end up with 90% street view with building full of residence can easily exposed me during my stay and only 10% view if the lagoon, this was the second floor thier is samiler suite in third floor with better view but they told me it's already taken my question to them who should dicide which floor he want the guest or the hotel for me this is scam.

Плюсы: Decor is nice

Минусы: We could hear people next door having a night of passion. Facilities are somewhat dated and the room is not as big as it looks in the photos (plus the cram a lot of furniture in it). The little fountain in the balcony is more for show than use as when if you turn it on it sprays and splashes everywhere (completely out of control). View is not impressive (tucked away from a corner). Breakfast is nowhere near what you would get in any 4/5 star hotel. Overall not worth the money they charge. One more annoying thing - they charge an extra 75 USD for early check in or check out. Preposterous.

Плюсы: Its an amazing boutique hotel Better than expected!!

Плюсы: Olive Hotel was first class service. Wonderful staff. Very friendly and my wife and I always looked forward going back to relax and the roof top bar and pool was just perfect!

Плюсы: The room was nice and clean at all times. The pool was nice but I did not use it. I was not crazy about breakfast. But I found something to eat.

Минусы: The coffee of the lobby

Плюсы: The suite was way better than I expected. The staff was very friendly. You fet more bank for your buck.

Плюсы: Very convenient to the airport.

Минусы: Bathroom sink didn’t drain.

Плюсы: We went for one night during the COVID 19 pandemic . The staff were extremely helpful and informative. Nothing was open but with their help we managed to get food and beer ! That’s all we needed . Pool area was beautiful even though we could

Плюсы: Clealiness

Минусы: They surprise you with extra charges when you get to the front desk to check-in.

Плюсы: It was fairly close to the airport & the beach. The breakfasts was the best part of the experience.

Минусы: Stayed at many Hampton Inns...just last week in Atlanta. The one in Puerto Rico was by far the least maintained. The room filter was so filthy I had to ask them the change it when I arrived. In addition there were stains on the carpet & ceiling.

Плюсы: Clean

Минусы: Location

Плюсы: We had to leave early to catch our flight. Breakfast was available promptly at 6:00am and it was tasty.

Минусы: Kinda an odor in the wings hallways. Like stale carpet.

Плюсы: overall a great hotel to stay at.

Минусы: the resort fee is kind of high.

Плюсы: The hotel was perfectly located to all our needs! The happy hour with snacks was an added bonus that we throughly enjoyed and hadnt expected! The pool was beautiful and the pool area was kept very clean! The staff was accommodating and friendly!

Минусы: The resort fee that we were unaware of!

Плюсы: Location

Минусы: Rooms need update

Плюсы: Close to the airport, friendly staff. It was a good sign that many of the crew members from our flight also stayed there.

Минусы: Free breakfast left a little to be desired, but you get what you pay for.