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Beautiful room Concierge Club not well serviced during the evening drinks
Everyone was really helpful
The location No.
I like the fact the beds are away from the busy hall. the decor of the hotel; a little boring
We stayed in an Imperial Club Room which was like a suite and means I would expect the comfort and luxury we got for the price we paid. My reviews are totally based on this and obviously if you stayed in a normal room you will have a different experience. Extra things are included when you pay for an Imperial Club Room. We also requested a quiet room if possible so were high up and had no issues with noise (this was based on previous reviews where people had issues with noise). The shower could have been a bit more powerful but was okay.
Great location, beautiful hotel, very comfortable and large rooms.
Got a corner room in the tower so the view of S.F. was spectacular. Room was small but very comfortable. Address of the hotel is misleading to those who drive as there is no entrance at the address. Finding the car entrance took seven block detour.
The room on the 23rd floor that included breakfast. Overall the staff could have been more customer friendly. The seating process for Thanksgiving dinner was very disorganized although we made reservations several days before. The Anzu staff had difficultly accommodating the number of diners. It was extremely noisy. Club Lounge should vary the appetizers instead of the same each night.
Staff was immediately attentive to any need; bathroom was large, with a great shower and free-standing sink; room was quiet; view of S.F. was lovely. Hotel initially lost Booking.com reservation but corrected this when I called to reserve confirmation three weeks ahead and faxed copy of booking.com confirmation. Initial problems with room (phone that didn't work, no blow dryer) very quickly corrected.
Convenient location, easy access to transport and shopping areas I was unable to check in until 15.00 hrs. even though I informed the hotel that I arrived after a 10-hour trip to Japan
Удобное расположение в городе, хорошее быстрое обслуживание, удобный номер нет
Отель удачно расположен в центральной части города. Рядом магазины и остановки городского транспорта, включая кабельный трамвай. В двухместном номере не понравилась ванная комната, выполненная в виде шкафа без вентиляции. Номер был заранее полностью оплачен на все время проживания. Однако при заселении отель снял с моей карты еще 225 USD и до сих пор не вернул. При этом никаких дополнительных услуг во время проживания я не заказывал. Интернет платный, хотя во многих отелях 3* и ниже Wi-Fi предоставляют гостям в подарок.
Для деловой поездки самое место, в номере есть все необходимое, большая удобная кровать, интернет достаточно быстрый. Газеты на русском тоже есть. Понравился ресторан, вкусно готовят и разную кухню. Была 3 дня, есть спа.
Отель мне очень понравился, в основном соим сервисом который он предоставляет, даже Wi-Fi там есть, это огромный плюс. Так же имеется ресторан, где можно купить нормальной свежей еды. Ну просто потрясающе!
Я остановился в этом отеле на неделю, лучшего отеля по сервису, я не видел. Есть абсолютно все, для приятного отдыха, от бани до газеты. Номера просторные, уютные. Персонал очень вежливый и знает русский язык.
My room's window faced a brick wall and got absolutely no sunlight. I felt like we were in a dungeon. I couldn't tell what time of day it was, kind of like that feeling you get when you are in a Vegas Casino. We didn't get in until after midnight when we arrived, so I was more interested in getting some sleep than complaining. But I was really disappointed.
Inmaculate beautiful building with lots of history, great location, really enjoy the stay
Great location right downtown sf. Close to restaurants and bars, great front desk staff and cleaning staff Parking fees are outrageous, rude service desk, very small rooms, can hear every word from the other guests rooms
Proximity to Union Square Rooms / noise. You can hear your neighbors' every word, toilets, etc. The doors slam shut SO very hard, that they will jar you from the heaviest sleep. Lots of late night parties on the 11th floor.
Great location Customer service was great Amenities could be better Rooms and bathrooms are a bit small
The location is a big draw and it is a known entity in San Francisco. It met expectations. We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
Loved the location and hotel's history. When I checked in, room they assigned me to wasn't serviced. Called the front desk multiple times and had to wait 30 plus minutes before waiving down a manger to help me. Then proceeded to wait another 29 min to find a room that was cleaned.
Left a sweater called back immediately got security said nothing turned in, called back twice no luck. Guess it got up and walked away. Not buying it. Tough luck right
Check In was great. Very nice staff. Rewarded us for returning for a third time in two years by giving us (2) complimentary drink coupons. Valet was $58/night + Tax. Took over 30 mins to get car out of lot when checking out. Mini bar in room was half empty and had empty bottles, a milkshake cup and food wrappers inside.
The location, helpful and friendly staff, nice size rooms N/a
The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward
Удобное месторасположение, близость к остановке Cable Car, хорошие номера, вид на город и залив бесплатный интернет в номерах))
Очень понравился интерьер и чистота номера, а также вид из окна. Расположение отеля, на мой взгляд - одно из лучших. Персонал отеля крайне любезен, check in/out быстрый и ненапряжный. Соотношение цена/качество, по-моему мнению, действительно достойное!
The staff was awesome! So attentive and willing to help make our stay better. The concierge called to make sure all of our tour and restaurant plans were taken care of properly. Great job!
Got to the check in desk and found out there was a hidden fee of $30 for internet and other incidentals. Bait and Switch
Excelent bed, shower, big room, quiet. Staff from front desk confusing and not gentle. Didn'tgive important information. Lounge vip not worthy.
I loves the fresh but edgy rooms. Do the valet parking.
Clean, renovated, stylish, friendly, with a perfect location. Not a the over priced dirty old hotel usually available for the price in the warf. I did not pick the hotel or we wouldn't have stayed in this area. I was WRONG. They've saved an old hotel from being an awful tourist trap. I was anticipating mushrooms growing on the carpets and paint from the 70's. But it was as clean as a Hampton in or Holiday in express I would usually use during the week for work. Location is at the end of the war so getting in and out of there was easy. It's also at the end of Columbus state getting into little Italy and over to China town were also simple. Again, I did not expect this clean of a room for that close to $200 in this area. Would stay here again if asked to. Charged for waters. Hotel elevator room card reader. In room AC could have worked better, but it was well enough that we didn't bother to complain. Not enough outlets. Though there are charging stations in the room, only 1 next to the bed and the other shut off when the TV was off. Stairwell doors all need new door closers. Bed looked lumpy but slept fine.
Super clean New and very spacious rooms Air scent in lobby TOO strong which appears to be overdone these days in many hotel lobbies
Location Booked and paid extra for king bed, when we checked in there were none available, so still had to pay extra for 2 queens.
The service, location and amenities were incredible. Very comfy beds! Everything was perfect, except the shower would clogg a bit. Would definetly recommend
The location and staff were wonderful. The gym was very nice. The hotel was clean. . For my purposes, it was perfect. The bathroom could use updating, but it was okay. I would NOT classify this as a romantic hotel. The Edison lamps were unique but not very effective as lighting.
Feels like an adventure since it appears to be on a us ship!
I liked that we were in walking distance of the wharf and North Shore. A few blocks from the congestion of fisherman's wharf gave us some peace and quiet. We were able to sleep with the window's open without the noise from the streets or groups of people invading our space.
The room cleanliness and decor. Customer service-I had requested a 1 bed and they initially gave me a double. So we had to go change rooms. Then at 6am there's was a fire drill so everyone had to evacuate but the issue is that the staff never offered an apology.
We had a view even from the 9th floor. Very clean and cozy. Staff was really kind. No mini fridge :(
The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.
Poor accommodations. Rude staff.
View was amazing, bed was comfortable, showers were updated,halls were quiet (well insulated walls). Easy access to hotel and downtown destination. Great overall. It did not provide a mini fridge. We had to ask for one.
Great location. Nice staff. Bathroom too small. Drain didn't work well in tub. Sink drain wouldn't close. Toilet too close to door.
I loved the view and staff was extremely friendly and the location great. Bed was very comfortable and and room was nice and clean. Mabye a lil upgrade on the appliances other than that it was great. I think for the resort fee it should have came with a little more amenities.
View was great, staff was very friendly, and room was very clean. $58 for over night parking is outrageous, because of that I will not stay here again. Also, $20 for wifi? For the price you're paying that should definitely be included. We had to ask twice for a crib to be sent up to the room, that was a little disappointing when I had two small children to get to bed upon arrival. Also would have been nice to have a mini fridge included in the room. When traveling with kids it's very convenient to have a fridge to store their milk, snacks, etc
You had to pay for WiFi and the restaurant had a very limited menu.
Location was nice for exploring the city. Room was clean/comfortable. NO INTERNET at this hotel... In the modern age, it's ridiculous that wifi/high speed internet is not included in the cost of the hotel when you purchase ahead of time. On top of that, I asked about wifi when I was checking in, and the lady told me we could get internet with an OPTIONAL ~$35 PER night fee, that included internet and other services like bike rentals. We didn't want to spend this, so it made sense that I couldn't connect to any wifi from my hotel room. When I checked out, they said they had charged us for the fee, and that it was required, despite the fact that we'd never connected to the internet. Outrageous that this wasn't just in the price of the hotel from the getgo... Don't bother with this place until they get with the modern age.
Location. Proximity to public transportation. Doors, fixtures show age, wear and tear. Facilities fee (which I assume were adjusted for SPG Platinum members)
Great location Restaurant can be improved, i. e. choice & prices slightly too high
Comfortable and clean. Good location No room service
Отличное расположение (5 минут до набережной). Хорошие номера, качественное оборудование. Персонал хороший, все вопросы решали, заказали джипа до аэропора нам при отъезде, за рулем - тетя такая стильная, беджик "лиму"...круто. По цене вышло дешевле, чем на таксти обычном. Мы забыли ветровку в номере, по мэйл написал им, попросил отправить в другой город - отправили. Все оч понравилось. Хорошие впечатления от отеля остались. В нашем номере вид из окна был никакой (на дорогу какую то на задворках). Но реально в окна глазеть некогда было, постоянно в городе гуляли, в номере только ночевали только. Так что по существу - замечаний нет, все ок.
The location couldn't be more convenient, just steps away from the Embarcadero BART station, and very close to everything off of Market and the Embarcadero. The hotel itself is large and strangely appointed in some ways in the lobby (huge sculptures, dated music, pods of work or social spaces set out in the midst of an overwhelming visual scale reminiscent of Soviet architecture). That said, the staff was so welcoming and pleasant, and the rooms are clean, new, and quite comfortable. I did not try room service, but everything I experienced was worth the very affordable rate. I'll be back.
Downtown you're close to everything and the hotel view was amazing. You're still downtown, so you walk out and it's a lot of homeless and the streets smell of urine, bad. The hotel staff is in no hurry for anything. Toom service took 1.5-2 hours and we even had a package delivered and they never bothered to bring it up. After three hours we told them forget it we'll get it ourselves. Cleaning staff is super nice. They were doing construction there so don't bother trying to nap during the day, because they were jack hammering the lobby. For the money I think there's better.
The hotel atrium remains spectacular. Great location in financial district, overlooking the bay, a walking distance from Fisherman's Wharf, but be aware that many restaurants and coffee shops in the immediate vicinity of the hotel are closed on Sunday. Bathrooms are small and outdated. Overnight parking is $34.00.
Location is great, large facility for meetings Lack of aesthetics, just tired and drab. Parking is just ok
Excellent location with great facilities in this hotel. It's really easy to travel to other famous sightseeings and restaurants in this area are really good. A little bit noise whether stay in high floor or in low floor, and the bathroom is too small for a 4 star hotel.
Beautifully located in downtown on Embarcadero. Access to many things. Pricey but nothing is free right?
The hotel was beautiful and it was clean
The Staff! The Food Selection and quality was Very Bad, for a hotel that size and location. The $60.00 Plus a Night to valet a Car Is Crazy,
The staff was awesome and we used the regency club for the first time. Glad we upgraded for it because we loved it! Overall a great stay! For the price that you pay, the gym should should have a more equipment.
Breakfast The receptionist lied to me about the parking fee Later the hotel charge me 75 USD for overnight parking
Very comfortable bed, great location, friendly staff.
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
Mood Took too long to check-in
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
Location Mandatory "urban bundle fee" of $20+ per night, even if you don't use or want the services. Housekeeping was bad -- there was a half full highball glass in the hallway outside our room for our entire stay. When we arrived on a December evening the room temperature was set to 54 degrees with cold air blasting in. Overall not a friendly or welcoming environment, unfortunately.
Window view was loud but nice, room was clean and service was very good. Nice location. Jeffery was a great bartender showing professionalism with an intoxicated female needing assistance at the bar Urban tax fee is a shady charge that was not explained at check in, The fee is for bike rental and internet, yet the Wi fi was listed as free and you would be insane to ride a bike down the hills. I had to argue to get it removed.
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
GREAT CUSTOMER SERVICE, EVERYONE IN THE LOBBY WAS VERY HELPFUL AND KIND. HOTEL WAS CLEAN, AND PROVIDES A FRESH SMELL AS YOU WALK IN. I LOVED THE WATER BOTTLES TO GET PURIFIED WATER AS YOU WALK IN OR LEAVE.
The location and our room size No complaints
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
прекрасный отель красивый интерьер самого отеля однако тонкие перегородки в связи с чем достаточно шумно в номере утром хороший завтрак в прекрасном интерьере в целом отличный отель в центре города за не очень большие для пятизвездочного отеля деньги
Вежливый, доброжелательный персонал Очень тесно в баре, особенно в вечернее время. Нет службы мини - бар.
Сан-Франциско... Именно о нём я мечтала с детства. И вот уже хожу с Пашкой по этим чарующем улочкам... Но вернусь к описанию Клифта. Сложно понять, почему мы с парнем выбрали именно это отель. Ведь он оказался... деловым! На обеды подавали бизнес-ленчи, а в зале проходили переговоры. В самом отеле всё стандартно, хоть и со вкусом подобранно. Для вас это будет комфортный отель, если вы решите назначать бизнес встречу. Но мы, объехав позднее и другие отели Сан-Франциско, видели и лучше. Четвёрка за довольно душевное обслуживание.
В Сан-Франциско был уже 2 раза. И все эти разы приезжал в один и тот же отель. Тут и разместят на высшем уровне, и покормят, и спать уложат. Персонал просто замечательный. Кухня и еда великолепны. Мне очень нравится. И Вам должно понравится, так что советую!
Customer service was outstanding.
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.
They need to add a salon that has someone there to do hair blow outs for customers staying at the Ritz.
Everyone was amazing! Jonathan the bartender, patrick the bellman, everyone! They made my boyfriends birthday very special. This is the best hotel in SF. Thank you to the entire staff. Nothing because everything was awesome!
All the hotel staff was very friendly, courteous and accomodating. The Wifi at the hotel was very spotty. It was in and out and made it difficult to use my laptop in the room.
The staff were very professional .
Most of it is the location and the good value The service was not great very unpersonal
The staff was great specially the greeters at the door and baggage handlers Location location location
Convenient location. Beautiful view of San Francisco
The staff was wonderful. My granddaughter was able to do her studies while I was in class. She was able to do this while looking out a window at the beautiful scenery thanks to the nice people we met while we ate breakfast. I thought the staff was great along with the great training I had for my business. I would like to stay there again. It was hard to drive to because the roads were being worked on. It took us a little longer to arrive than I had planned.
Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met. Nothing.
The views were gorgeous! I wish it had a pool, or at least a hot tub, or steam room. I could hear through the walls...other guests etc. It was noisy.
Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday. We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.
Lovely room with plenty of plugs for laptops, etc. Refrigerator and coffee maker. Room also had separate "dressing table" area AND a full bathroom; perfect for a couple! Parking rates absurd. Found a much cheaper garage on our own.
The room was fantastic and the staff was great.
Я был в этом отеле один раз и жил там неделю. Мне очень понравилось обслуживание. Проблем с персоналом у меня не было. Мне понравился вид из окна- мало где такое увидешь. Любой отель может ему позавидовать.
Ну что еще можно сказать об отеле Four Seasons - это класс, это бренд. И они держат свою марку. Так все шикарно, приятно, комфортно... Эти огромные окна в номерах - поражающая воображение панорама гарантирована. Очень уютно и приятно проживать в этом отеле...
Отель вообще крут. Ездили мы с семьёй, (4 человека)Проживание не дорогое в связи с тем что дети младше 18 лет проживают бесплатно и все почести бесплатны.Сами номера оформлены всем что надо.Есть спортивный зал,яб из него вообще не выходил.Отцу понравился гольф , хоть он не разу в него не играл. :-)
Great location, lovely hotel, comfortable and clean rooms, friendly staff. Really adds great value to a nice San Francisco holiday. Pretty close to everywhere in downtown as well.
Very clean hotel. Comfortable beds, friendly staff. Big spacious rooms. Breakfast was good, wine in the afternoons was a plus. I recommend this hotel to everyone. Overall I loved this hotel and would stay over and over again. Only thing that was a bit of a nuisance was the street noise when the windows were open but it is to be expected. We are in the city.
The room has potential to be a great SF destination. plenty of room. Mini Kitchen stocked with reasonably priced snacks and drinks. The front desk was very helpful and friendly. Wow! The place was noisy. There was a loud group on the street that so loud that I could not sleep. That is the only reason that I did not give excellent reviews for comfort. I called the front desk, but the group never quieted down. And the group was using the N word like Donald Sterling.
Wine and cheese reception. Location. Room decor.
Location is perfect and room was a good size
The staff was friendly and greeted us each time we returned. Happy hour was a nice opportunity to meet other guests and unwind before dinner. The rooms could use some simple updates (ie. New bed spreads)
- location was nice - did a complementary happy hour which was nice - expensive for the amenities and services - no air conditioner, so had to keep windows open which was noisy facing a busy street - uncomfortable bed with only two pillows -mediocre breakfast (not very good pastries) -expensive parking -expensive room occupancy tax
Very spacious room, good housekeeping service. Nice common area for breakfast and evening wine (complimentary). Decent location on the edge of the Tenderloin, no problems walking up Post St from Union Square around midnight. Very old carpets, very poor wi-fi connection.
Close to shopping and away from touristy areas like fisherman's wharf.
Desk service, cleanliness, wine and cheese, coffee and fruit
Close to all main San Fran attractions. Hotel has no Bar or Dining facilities & the partner 'Pub' the White Horse is a dirty let down.
Comfortable bed; easy to take advantage of sightseeing; walking is convenient; complementary breakfast and afternoon wine and cheese is very satisfying. Noise outside building; very small bathroom; closet inside bathroom; use of bathroom light requires also use of noisy fan.