Сан-Антонио: отели в районе Northwest Side

Плюсы: The room was huge!

Плюсы: Room

Плюсы: Staff and the terrace

Минусы: The overall cleanliness of the room was disguising.. the bathroom looked used and none of the counters were wiped down and im.pretty sure the blankets and sheets hadn't been fully washed if ever. Bad smell and was not worth the 130 a night if it wasnt for the terrace it would have been unsatisfied.

Плюсы: Location

Плюсы: The pool and how it was connected to Applebee's. Also the free breakfast was great.

Минусы: Under renovations so there were some issues with noise and elevators.

Плюсы: Terrace

Минусы: Swimming pool was closed down and the riom was too hot and uncomfortable

Плюсы: Very friendly staff members. Plus they gave us 3 free drinks to the ones 21 and older. Unfortunately we didn't get to take advantage of that.

Плюсы: Breakfast and the size of the rooms. Also the parking garage

Минусы: Check in was a breeze. Practicing social distancing a Plus for me.

Плюсы: Staff makes you feel like at home! They will do everything to accommodate your needs! Will be staying here everytime we travel to San Antonio

Плюсы: it was close to la cantera

Плюсы: The view was amazing and the front desk staff was phenomenal, very attentive and kind.

Плюсы: Clean, great location

Минусы: A/c not working well. It was warm in the room the entire stay. Room key was deactivated several hours before check out

Плюсы: The atmosphere.

Минусы: The price of the buffet was ridiculous expensive.

Минусы: Valet almost tboned my car as we were driving to self parking. He pulled out of their drive so fast. Was difficult to get the front desk personnel to pay attention to us. There were always multiple people staffing the front desk, but they would avoid looking at you and would not offer assistance. Twice I had to interrupt two front desk employees talking to each other in order to get assistance.

Плюсы: Fabulous facility in a beautiful setting. Friendly and efficient staff.

Плюсы: I did a staycation here and loved it! I love the location of this resort near the La Cantera Mall and the Rim shopping center. The adult only pool was nice, especially in the morning when it was cooler in the day and quiet. The pool attendants were very attentive in asking us for any orders we wanted. The grounds of the resort itself are beautiful. I love the back terrace as a place to sit and chat during the cool evening. There is plenty of seating to enjoy the scenery. Enjoyed a movie on the lawn one night under the stars, which was also a fun touch.

Плюсы: The stay

Минусы: Really nice where one in front desk

Плюсы: The pool setup was great. Our kids had so much fun playing on the waterslides at the pool and loved the s'mores at night. Even though there was plenty for the kids to do, it was still a great spot for adults, too. Had a wonderful weekend and would definitely go back.

Плюсы: This place was very nice, alittle over price I think but great.

Минусы: Everything closed very early. Bar and restaurant closed to early for this being a "stay within" place.

Плюсы: Very little below arvarage for any resort

Минусы: Vacuum running in the halls st 1:45 am House keeping banging the carts against the walls. Double charged room sevice fee. Served cold food! Overall poor service ! No door man Very slow valet Employees were rude and arrogant not warm or friendly.. Never again will i visit nor will i recomend to family or friends

Плюсы: We were upgraded to the VIP floor! It was wonderful! Great breakfast!!! The staff were incredibly helpful and accommodating. View was amazing. The weather was cold and there were only 4 people in the pool. The water slide was scheduled to open at 10:00. I asked a young man (staff member) walking by if it would open as scheduled. It was about 20 minutes to 10:00. He kindly offered to open the slide at that moment. There were s'mores in the evening. We parked in self parking. The very attentive attendants took us to our car in a golf cart, which was really fun for our daughter and an extra chance to enjoy the views!! Wish we would have had more time to enjoy the resort. Next time we will stay longer. Some reviewers said resort was looking old. We thought it was fantastic. After renovations this resort is going to be out of this world!!!

Минусы: We ate at Francesca's. The food wasn't anything special. My soup was cold. I said that my daughter and I would share a burger, the waiter split it for us and put it on two plates! That was a nice touch. I am picky and generally don't like restaurant food, so others may find the food good.

Плюсы: The hotel was absolutely beautiful. The surrounding landscape was beautiful to view. Actually breathtaking from some directions.

Минусы: What we didn't like...the beds were too firm. Had a hard time sleeping because of it. Also if you don't plan to use any of the amenities, don't stay here. The reason why I say this is because you are charged high resort fee. We never used any of the amenities and had to pay this fee. The valet is a separate fee. If you park yourself its a very long walk from the parking lot to the entrance.

Плюсы: Fantastic view of the hill country, with excellent pool side service.

Минусы: It took housekeeping almost the entire day to clean our room. One day it didn't even get cleaned!!!

Плюсы: Great location for medical appointments

Минусы: It was not made clear at check in that room would only be cleaned upon request. There should be an electronic method to request breakfast items.

Плюсы: The staff that checked me in. The two ladies were amazing. Made me feel right at home after a recent nightmare experience at a non IHG property. The ladies that ran the breakfast area were also stellar.

Минусы: I loved everything. As a road warrior, that rarely happens.

Плюсы: Nice size room staff very helpful

Минусы: Bathroom door opened into sink also bathroom could have been cleaner

Плюсы: Staff was courteous and very responsive.

Минусы: Sound of the A/C was too loud and it constantly needed to run to keep room cool. I woke up daily with a headache. Lights on headboard stayed on constantly making room too bright at night.

Плюсы: Location and price

Минусы: Nothing

Плюсы: While the rooms are great and the pool is fantastic, the one aspect that stands out above all others are the staff. I don't know that I've ever been anywhere that care as much and go out of their way to accommodate every wish. Very genuine! Thank you.

Плюсы: I can’t have breakfast because of surgery but family member will but at this time she’s still sleeping thank you though.

Минусы: I couldn’t find anything

Плюсы: Very clean . Great a/c. Friendly staff. Excellent price and location.

Плюсы: Location and staff. Rooms are large, fridge and microwave. Very clean and well kept.

Минусы: No even with the covid going on the staff still was able to prepare breakfast bags for all. The staff was wonderful

Плюсы: Everything was outstanding. The staff accommodated us with our room preferences...the hotel was spotless...the pool was great...a wonderful experience!

Минусы: The only thing I didn't like is that I had to go home and couldn't stay longer.

Плюсы: Free breakfast, very nice staff, and restaurants within walking distance.

Минусы: No

Плюсы: Easy access to highway, Fiesta Texas and the Riverwalk. Breakfast had enough options for everyone and was readily available.

Плюсы: Cleanliness,rooms, location

Минусы: There were guests drinking in the pool area changing dirty diapers leaving them there. 15 people in pool most were guests of room 115.i spoke with front desk man who works Saturday afternoon didn't seem to care,did nothing about it.so my kids were not able to get in the pool because of rule stating only 6 which was not being followed and front desk did not remove people that were not guest.so I paid money to rent room so others who were. Not staying could swim.

Плюсы: Location. Comfortable.

Минусы: Nothing.

Плюсы: Clean rooms and good breakfast

Минусы: Lower cost

Плюсы: Location

Минусы: None

Плюсы: Inspite of the pandemic we are facing this establishment was very good about promoting social distancing and facial coverings. Thank you.

Плюсы: Location is good

Минусы: Bathroom was not clean. Mattress were not firm, I had really bad back ache. Bedside lights were not functioning.

Плюсы: I don't take the breakfast, but the bed have a hole in the middle

Минусы: Beds

Плюсы: VERY FRIENDLY STAFF

Плюсы: The manager  was very nice helpful made our stay the best

Плюсы: The staff goes above and beyond for there customers I love staying here real friendly people

Минусы: Nothing

Плюсы: Location

Минусы: The RUDEST STAFF

Минусы: N/A

Плюсы: Location

Минусы: No

Плюсы: Did not have breakfast

Минусы: Everything was good except we couldn't take showers last morning there. There was only hot water. To hot to shower in.

Плюсы: Staff was very helpful. The location is convenient and quiet. It felt safe. Bed was comfortable.

Минусы: It is old. Wallpaper is peaking at the seams. Towels are very rough. Pillows not up to standard.

Плюсы: Great location, it is near a lot of places in San Antonio and has a mall nearby.

Минусы: Everything was good

Плюсы: My expectations were set low because of the bad reviews I had read prior to our arrival. We had no issues with staff or the room. It isn't as clean as other Marriott hotels I've been to but it isn't due to staff, the room just needs updates.

Минусы: It is about a 18 to 20 min drive from everything. The room did require repairs but nothing too bad that I would fuss over.

Минусы: 5 hours after leaving for dinner, came back to a completely flooded room. A pipe burst above us and was leaking everywhere. The floors were soaked, hair straightener and makeup on bathroom counter were ruined from a second leak above the sink/counter. Told the night receptionist and his response was "sorry, all I can do is give you a new room. Nothing else". The staff at checkout the next morning was courteous and cleared our entire bill, but I'm very upset with how unprofessional the situation was handled at night when we discovered the problem. I'm a fan of Marriot but will not be returning for a long while.

Плюсы: Staff was friendly and accommodating

Минусы: No breakfast or housekeeping due to covid19

Плюсы: I enjoyed the pool amenities and the staff was very friendly helpful and enjoyable to be around!

Минусы: N/a

Плюсы: Absolutely nothing

Минусы: WORST HOTEL DO NOT STAY HERE! THE STAFF, RAL AND LUIS ARE LIARS. We came last night with our 5 year old. It took 45 minutes to check in. We finally do and there is pubic hair on the bed. We call the front desk, Luis said he was alone and would call us back in 10 minutes. We waited, 30 minutes went by...nothing! We go downstairs Luis says I can't change the sheets because I'm alone and that we would have to wait 30 more minutes until someone else came in for a shift change and then he could help us. He said he could not give us another room either. And we paid for a King bed with a sofa bed. No sofa bed and no King bed. We say no we can't wait that long it's already been an hour and half. Our son needs to go to bed and this is not ok. We will go somewhere else and we need a refund. He says we don't do refunds, the 3rd party you paid can only do that. LIES! He said he checked us out and the 3rd party would see that so they would refund it. He then tells a housekeeper who is cleaning, hey I need you to watch the front desk, I'm going to be in the office for a long time!!! So he just told us he can't change our sheets but he can go to the office and leave the front desk! We leave I call the 3rd party and tell them what happened they call the hotel to verify. The hotel staff lies again! Francesca says no they are still checked in here. Meaning Luis never checked us out! We called again today and Ral said yes we can refund you, I am available to take the 3rd party call to verify. Then Ral lied to the the 3rd party folks and said, they stayed here longer than 2 hours so we can not refund them. So they lied again because the hotel is in charge of the refund, even though they said the 3rd party is! Then Ral lied about us staying 2 hours! We checked in at 10:15 and left at 10:57. They are scammers here and the rooms are disgusting and it looks like a 1920s haunted room. They refuse to give the refund so I will reach out to upper management to have this resolved. Completely unprofessional and a huge lack of customer service. The hotel is outdated and it has the worst staff possible.

Плюсы: Location easy to get to

Плюсы: All good

Минусы: All good

Плюсы: Pet friendly, spacious room, cold AC, plenty of towels in room, comfortable plush bed and pillows.

Минусы: No breakfast available ☹️

Плюсы: All is well

Минусы: All is well

Плюсы: Great

Минусы: No

Плюсы: All is well

Минусы: All is well

Плюсы: Everything

Минусы: All is well

Плюсы: Great

Минусы: No

Плюсы: This hotel has a great location and is great for parents visiting UTSA or a family that wanted to stay close to Six Flags.

Минусы: The facility is older and needs some tender loving care in terms of decor. The property needs to have pest control.

Плюсы: All is well

Минусы: All is well

Плюсы: All is well

Минусы: All is well

Плюсы: Always a great experience

Плюсы: Understanding

Минусы: Had to leave

Плюсы: The location was ok. It is in close proximity to many restaurants and leisure locations (movie theaters, shopping centers, etc.). The hotel has a gym ad pool area.

Минусы: The hotel was practically empty due to COVID 19. On the first floor, my first room did not have a working mini fridge. The second room did not have a decent view. The concierge hid in the back watching videos. I had to call the front desk to draw her out.

Плюсы: Conveniently located.

Минусы: Internet did not work. Floor in room was wet and air was musky. Blinds did not close all the way and the room was directly beside the pool, so there was no privacy.

Плюсы: Cleanliness Double beds

Минусы: Breakfast

Плюсы: This hotel is close to the Medical Center which I needed to be for the purpose of this trip.

Минусы: Due to Covid, the hotel was practically empty but refused to allow me early (1.5 hours). Clerk insisted I had to be on 1st floor as that was only being used. Sink was stopped up and toilet paper holder was falling off the wall.

Плюсы: The location to the hwy and other places needed to goo

Минусы: Very dirty, food in rooms and on walls. Also had bed bugs in room. Had too move rooms and not compensated in any other fashion because of these things. New room was just as dirty.

Плюсы: Clean and very efficient

Минусы: All was well

Минусы: The sockets did not work. The room was extra small. The carpet felt like mulch. We didn’t enjoy our stay.

Плюсы: The room was horrible and the lobby smelled like sewer. The people working the desk weren’t very friendly and they looked like they rolled out of bed. Not professional at all.

Минусы: The location. The room. The staff.

Плюсы: I love the front desk staff very welcoming and very accomodating.

Плюсы: Room, location and staff was wonderful.

Плюсы: The king bed was comfortable, the a/c was quite and cold,carpet was clean.

Минусы: The sink was clogged up took forever to drain, the bathroom had a bad odor had to keep the door shut with fan on,shower door is old and moldy the shower floor looks dirty but its clean time to resurface it.The tv channels takes a long time to change.

Плюсы: location

Минусы: no wifi, dirty linens/cigarette burns in linens, room smelled