Embassy is always consistent in their accomodations being nice, this room though needed updating in the furnishings, and wall coverings had excessive wear. Hide a bed couch was very uncomfortable to sit on. Room was not vaccumed prior to our arrival as evidenced by spent sunflower seed shells in several places on floor around room, and we don't eat sunflower seeds. Very pricey valet parking, 150.00 for 5 nights!
My room was dirty. There was a pair of men's shorts left in night stand from a previous guest. Bathroom was dirty. Bathtub was dingy. Dust built up on wall board and on side tables.
I liked the managers reception, breakfast, valet parking, location, and pretty much the whole stay. Room was comfy and very clean. Didn't really like that check in was at 4 and no wiggle room on early check in, and the bathroom could've had a couple extra bottles of shampoo.
Embassy Suites never disappoints...another great experience!
Location, Premium Suite, Breakfast/happy hour being free. Overnight parking cost, No fan in bathroom.
I like the modern update and the location. It was less than 1 1/2 away from the river walk. Literally walking distance Our room was facing the crossing roads and it was too noisy and that's because I was on the 14 floor ( the top floor of the building) and my neighbors had a huge fight and were too loud and disturbing to my night stay.
Very clean and friendly staff
Location, fast valet, room amenities, close to riverwalk Put in a room and it was already occupied when I opened the door, awkward. Floor was sticky, like it was cleaned with dirty mop water. 2 lamps didn't work until I flipped a breaker. Valet guy almost backed my car into another's, thankfully he was yelled at and the other guy honked the horn.
Beautiful glamorous Vegas like Lobby. Neat old blues lounge bar. Beautiful architecture and history. Fluffy White Bedding and Extra Pillows. Great location. 2nd Room was clean, spacious, and the AC cooled really well. Rooms on the parking garage side did not have as much Road Noise sound in the AM either. Early Morning Road Noise in 1st Room. A/C unit in first room didn't cool as well. Coasters that drink glasses sat on in first room were yellowed and yucky looking. 1st Room shower grout in window ledge needed scrubbed. Looked like mold growth. Light stain on bedding. Needed a little more vacuuming on room perimeter by bed. Average room accommodations. Disappointed no mini fridge in room to put drinks.
We really loved the room and furniture. You can tell the hotel is very old, but they keep it up to date. The king sized bed was very comfortable and so were the pillows. Our room was very clean. There were only a few small things we didn't like. One was the air conditioner was awesome and kept the room cool, but it was very loud when it turned on. Woke me up a time or two. Also the valet is quite expensive, but that's expected down by the river walk.
Nice dowtown location, close to the riverwalk. Room and bathroom was very small.
The pool was not clean and the jacuzzi was not working. That was very disappointing. We were on a short get a way and were expecting to enjoy that.
$70 for overnight parking? In the same hotel you booked the rooms? That is ridiculously expensive.
The location is fantastic. Walking distance to great restaurants and bars. Beautiful hotel. Bar 414 in their lounge very cool speakeasy feel with an old movie playing. Really cool Everything was great
liked the location, liked the staff parking attendant, bell hop The air conditioner thermostat had a loud click then the fan noisily came on for about 30 seconds all day and night. the t.v. remote was not user friendly. It took about 5 minutes of running the water before there was any hot water.
The staff was super friendly and very helpful.
Perfect accommodations close to the river walk! Breakfast down at the Market can get pretty pricey for a family larger than 2.
Loved the look, location, and luxurious feel. My kids kept talking about the "fancy" hotel they were staying at! Parking. I'm not a fan of having to pay for parking, but it seems inevitable in downtown San Antonio.
Location is excellent. The bar was romantic and the beds super comfortable. Check in went smoothly with Stephan. We were in an ajoining suites and people with kids next door were very loud through the door. They checked out and the next night there were two couples partying very late at night. Bad nights for sleeping!!!!!
Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.
Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city
Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services. Would have liked spa services available at the hotel.
The river walk A little expensive for the small room
Nice room right on the riverwalk parking was a big issue and expensive
My room location was awesome. The view I had for the firework show during New Years Eve was even better. I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.
No free wifi
Staff, service, room, and the hospitality was awesome.
I got an upgrade to another room and it was awesome there on out
This is an excellent hotel so close to the Riverwalk. Very clean. Nice decor. Staff is very friendly and helpful. Would definitely stay here again and recommend to others.
The location is just terrific and allows you to walk to all downtown attractions, and we enjoy staying in historic hotels rather than the low-end or high-end chains, both of which are available in downtown San Antonio. The ground level garden and pool areas are nice, as is the spacious lobby. The the price is extremely modest for a downtown hotel in a major city. The old hotel could use some up-dating; it's a little worn out. Our elevator wasn't in perfect working order (the door was very slow and erratic about closing) and the historic "Rough Riders" bar still has smoke from Teddy Roosevelt's cigars in the walls.
Location No valet or bellman on arrival
everyone was very accomodating and Grace upgraded our room to a king wich was wonderful
closeness to the Alamo pay for internet access
Very close to the river walk The pictures of the rooms I felt did not accuratley depict what we were given
The staff was amazing from management to room service. This is my new San Antonio hotel. The rooms were cool retro with modern ammenities. The pool was clean and nice. But really, the staff made the difference. None
The friendliness and helpfulness of the staff are commendable; the room was spacious and attractive; the location was convenient yet quiet. The restaurant was affordable. Clock and lamps were unplugged and hangers missing when we checked in. Restaurant buffet was ample but lacking in quality--food was lukeward, oatmeal lumpy.
location, location, location a few nit-picky things . . . iron was rusty, TV remote didn't work
Valet was $35 ...should have been included with hotel
Parking was $24.00 a day. There was no actual hotel parking. It was either metered parking or valet parking in a parking lot with no cover.
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
Excellent hotel near the heart of the riverwalk.
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
the fact that was no strange noises in the middle of the night a little bit crazy at the breakfast time...too many people too little space, and could be nice to have a better TVs
What I look at when I sleep in a hotel, is the comfort. I didn't like the beds, or the pillows. The bed was to hard and the pillows to soft.
Really liked the wild west look of the hotel and the breakfast was excellent. Did not like the fact we were told on arrival that we may not have a room due to them being fully booked. Absolute disgrace after travelling half way around the world. Luckily they had one room left if we had arrived any later we would not have got the room. What the hell would we of done. Bookings.com you need to sort your game out!
Nice location if event is in area. Overall clean nice features and good room. I booked through special deal which got me a handicapped room but was changed to regular with fridge and microwave. Nice pool and court Yard in hotel which had a jacuzzi. Very comfortable beds but seem like smaller that queen larger than twin perhaps full? But comfortable. Front desk staff were a little rude under pressure. Configuration of hotel is strange. No Air conditioning in some hallways. Even though I had a fridge and microwave my fridge had food from someone's previous stay. Only 1 set of air conditioned elevators the other one is by pool and outside. Parking fill up fast and some of hotel is under maintenence.
Location We cannot add HHonnors points for our stay due to the 3rd party booking.
The bed and room was really comfy, we drove down from the border of Wisconsin and Illinois to attend a wedding on 3/21/15. So rest was greatly needed. We stayed on the first floor and our neighbor was frantically yelling and arguing with whoever was in the room with him. This went on for an hour and half, beginning at 10pm, I then had to wait in line around 11:30 for about 15 minutes waiting to address the ongoing issue. The customer service was really slow, and the others waiting in line as civil as we were, understood that there was one associate working. However, it was really late, and it took way too long compared to other hotel branches. Also, our toilet in the room was a hit or miss, it was a repetitive flush then no flush.
Our air conditioner didn't work and the tech didn't know how to fix it.
Location; Airpot transfer was prompt. -Noise from heating duct -they did nothing about it.Internet connection was supposed to have been available-it never happened; the staff provided 800 number which was not responded by any one for terribly long time. I could never use my laptop to check important stuff thru internet connection.
The location was surrounded with great restaurants, the scenery was cool, and the staff was extremely nice. The pillows were way too soft. It took three pillows to equal one regular pillow. Surprisingly, the bed felt old and worn. It's was even hard to sleep in it. The glass cups that are used for drinking had some powdery white substance on the bottom in the inside.
desk staff were friendly and helpful when we arrived and dining room staff were also very pleasant
Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Everything was good, and it was a surprise. I went in thinking it was a real dive, based on the reviews I read after booking my room. I was there for 3 nights and I cant complain about a single thing, rooms were clean, beds were comfortable, staff were really friendly, and it looks to be quite a new motel, or has been recently renovated. I would not hesitate to recommend it to anyone! Cant say anything bad, it is a 2 star hotel that is more like a 3 star. The rates were not cheap, but seeing as there was a convention in town, it was a whole lot cheaper than nearby hotels. If I had to take a guess, some bad reviewers either got some real bad staff attitude or they expected 4 star service.
Nothing to like here. The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offered me a room on the second floor where the Wifi was better but even to my male nose, this room smelled stale. I decided I'd seen enough and many thanks to Kayak for getting me out of this mess and into the Best Western Sunrise Suites (1 block away). Same price range and a high quality hotel. BEWARE THE RED ROACH INN!
Perfect for a night in downtown SA.
Great location for the money. Very dirty floors. Sheets had to be changed they were filthy. Not a good experience. Front staff w were nice but housekeeping was a joke...
Everything is good If you are going to advertise free breakfast then do it
Location The bed linen was cover in stains, the walls had stains and what looked like mildew. The shower was disgusting plus the water came out with such force it hurt. The floors were filthy so don't walk around barefoot. Hotel said they underwent an upgrade, but definitely doesn't look like it. Free breakfast is a joke. Will NEVER stay at this hotel again.
Overall nice clean hotel for the price That we had to pay $15 daily for parking
The coffee was good & it Was convenient to Riverwalk and Alamo. Walking Distance The door was hard to open and close because of the deadbolt. Kept getting stuck. Paper thin walls, you have to pay for parking and the safe in your room also Some of the staff was rude.
Walking distance to alamadome for events. sorry breakfast. slow maintenance. we had a slow drain in the tub and reported it everyday and it still was not fixed when we left.
Was convenient to Riverwalk and Alamo. Walking Distance. The door was hard to open and close because of the deadbolt. Kept getting stuck. The sink faucet was about to fall off and the hot water barely came out. The sink was free standing and not any room to put anything around it. The shower head was so strong you could hardly stand under it. We were only able to get very few channels on the tv. On the vending machines you could only use a credit or debit card. I thought was inconvenient. We did report this all to the front desk as we left and they said these issues would be fixed. I hope so because it could be a very nice, convenient place to stay.
Location was great. Staff was friendly. Moderately priced considering its location (heart of downtown). Shower was backing up.
Older hotel but you would never know it. Super comfortable bed and all updated fixtures including the bathroom. Even the air conditioning was set at just the right temperature. This hotel is located in the best location possible for being a tourist or just going down to the riverwalk to party like a rock star. It is about 10 feet from the Alamo. The staff was at check in was accommodating and friendly. I cant wait to stay here again. This is silly to complain about but the complimentary coffee at breakfast is a little too weak.
-Rich with history and dedication to preserving it -Location is great!!!!! Easy walk to the Riverwalk, Alamo Plaza and Bonham Exchange -Spacious room -Front desk staff was competent -Room was clean -Valet Car retrieval was quick, about 3 minutes each time -Free continental breakfast -Front desk staff didn't seem welcoming -Price doesn't seem to comparable to room quality, but I think you pay for the location and history -Valet wasn't always readily available to take keys after already checking vehicle in -Parking around or near hotel is difficult and valet is $24/night -Sound traveled heavily from hallway into the room, not sure if it's because we were by the elevator Regardless of this, definitely worth a stay!!!!!
Room was very large. Room and hotel overall were clean and comfortable. Great location - next to The Alamo and across from shops at RiverCenter / RiverWalk. Very good breakfast which was free for my family of four. A/C in the room was noisy when shutting off after each cycle. It didn't prevent us from sleeping, but it was noticeable. Also be aware parking is not free and is in an outside lot close by - very short walk. We had no problems, and it's unlimited n and out. I was a little worried about a hail storm as it was stormy a couple nights.
Older hotel but you would never know it. Super comfortable bed and all updated fixtures including the bathroom. Even the air conditioning was set at just the right temperature. This hotel is located in the best location possible for being a tourist or just going down to the riverwalk to party like a rock star. It is about 10 feet from the Alamo. The staff was at check in was accommodating and friendly. I cant wait to stay here again.
I loved everything about it! The price was excellent for a Friday night stay in SanAntonio. The staff were super friendly and accommodating. The room was exactly as described. Great location, very close to Market Square and the River Walk. If I had to pick something I didn't like it would be paying for parking, but that's a given in the area. Our A/C unit was a little loud but it didn't really diminish from our stay.
Loved the service and the friendly staff. Felt like home away from home. Their was dust on the coffee maker. I am a big time coffee drinker. And dust on the cabnet and mirrors, shelfs, bathroom. But not caked on.... Coffee pot needs to be cleaned every day.
convenient as far as location and accessability to San Antonio "highlights". beautiful, historic. Great staff for the most part. because there was no gym/work out facilities on sight and the pool was out of commission during our stay, Crockett did direct and make it possible for us with a nearby facility/hotel. we noticed when we were going to use a couple of glasses in our room for water/soda...that the "old" glasses were what we had to use and that the liquid from the previous night wasn't even emptied by the housekeeper that day...unfortunate...made us question whether the room was cleaned more than just make the bed...
Location, price, staff
Large room Large room...room felt like an unfurnished apartment. T.V. was off to the left side of the bed all by itself on a desk...so had to lie on my side to watch anything leading to sore neck back and shoulders...horrible. Absolutely ruined my day! Ernie's bar was not open Sat or Sun before 3 pm!? And it was a holiday weekend and opening college football weekend and I had to go to another hotel bar to watch the game..OU V. Houston. I've stayed her for the 2nd and last time.
Beautiful building, clean rooms, and perfect location Parking fee was a bit high at $25
Ernie's bar right in the hotel - great happy hour, very relaxed bar. good breakfast at the hotel every morning, staff very friendly, rooms nice and clean.
Nothing! Very unprofessional!
Location and price. The bed was terrible.
I love the fact that they dont charge for pets and they even rovide you with a pet bed, bowls and treats all for FREE. I had to go to sleep early because of my training early next day and other guests were quite lound, maybebecause my room was close to the lobby and pool table also while they walk through the hallway they were laghing and being load . This is not the hotels foult I believe but the rudeness of people.
The bed was extremely uncomfortable and the pillows were as well.
The staff was so accommodating. We needed milk 2 evenings and did not want to go out and ask the front desk and they provided a large cup for us. Also any request we had…whether towels or extra sheets…they had them to us ASAP. The breakfast was very good and everything was clean and neat…I would stay there again!!!! nothing!!!!
The beds were extremely comfortable and the restaurant good.
Overall, very nice, especially liked the overall feeling of the place when you wank in. The mid-to-upscale design is very welcoming; open architecture, mexican paver tiles, nice restaurant/bar area has full-length windows on both sides (one side open to the nice pool/courtyard area in the center of the building), so overall a very open and pleasant feeling. Rooms were good - what you'd expect from a 3-4 star hotel - clean, decent sized (didn't feel cramped like some other places) with fairly spacious bathroom w/ lots of counter space. I enjoyed my stay, and WILL stay there again if ever in the San Antonio area.
The shuttle drivers The hotel smells bad The food is horrible
Friendly staff. Comfortable rooms. The shuttle service makes it easy to major destinations. Location is not the best, but the free shuttle service compensates for location.
It was out of the way across the freeway from downtown. It was lose to the courthouse and fire station, so we knew every time they left for an emergency. The facility was nice, just location wasn't good.
The air conditioning was very loud.
Very comfortable beds! We had to pay $15 for parking, which was fine. But when we returned to our hotel for the night there was no parking available. The garage was full of cars that had no parking tags. We complained and they ended up refunding our $15 fee.
They allowed us to check in 3 hrs early, and they didn't charge us the early check in fee. The Air conditioner was super loud and it made it very hard for me to sleep. Also the beds were double beds not queen, I'm used to sleeping in a king and going to a double made it very hard. I'm not sure why hotels are making there rooms with 2 beds double beds.
Every employee that I met was very helpful and friendly. They always said hello and asked if I needed anything. The shuttle service to the area attractions was a nice bonus. (One of the shuttles could stand to have the interior repaired). Our room smelled bad. I realized the odor was coming from the bathroom. Everything was clean and well stocked but there was a bad odor. It was wet musty old smell. So maybe just the age of the building-not really sure but I did dread going to the bathroom.
The only thing we truly liked was the "contagious, frank and sweet smile of the staff lady who clean room 622 for us. Her attitude, her generosity, but most of all, her professionalism outstanding " We truly believe that the Hilton Corporation should send the managers and front desk personnel to the same training program where the maintenance personnel goes and hopefully they will learn at least a bit of common curtesy. The lack of curtesy, honesty and professionalism from the front desk. Management is nonexistent at the hotel there. Incapable of solving problems; what we got was a lot of excuses. We stayed at room 418 on 05-28-2016. People in room 419 had the tv at full volume; after several requests and trips to the front desk, we finally convinced the front desk to move us to a different room; we were moved to room 622 ; the air conditioning system in this room is extremely noisy. Needles to say we were not able to sleep at all that night. We checked out the next day and refund for one night is being processed. We strongly believe that we should get a refund for the night of the 28. We had stayed at the Double Trees in Houston and Dallas, but sadly the one in San Antonio is horrible; even the cookies are not the same quality as the ones in the other hotels. Jose Minas
Comfort! The beds and pillows were heaven I was given the wrong room number which another family was in at the time
Liked having the sink and counter outside the bathroom.
Rooms were clean and overall a good value for money. Breakfast area could be larger to seat more people and reduce congestion
Comfy bed, TV with my favorite Channels, Rooms well Ventilated. Wish they would have more hangers, for people staying three days, because we had more clothes to hang but no enough hangers.
Near Convention Center. Bathroom was not clean.
The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs. I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.
Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny. Super friendly staff and very clean. Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well. Some of the activities were at the other Marriott across the street
Location, easy to find, by riverwalk. Oh, the people working there, OUTSTANDING IN EVERY ASPECT! Nothing, would stay there if the prices were better!
Housekeeping was fast. Location on the river walk was very convenient. The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.
How close it was to the river walk. The smell on our floor and room size.
For the low price it was very good!!! The breakfast was about average but the room had a big bed and a puli out coach. Staff was extremely friendly abdomen helpful. If I ever return to San Antonio I will be staying here again!! Ironing board in the room was flimsy but I could live with it!!
Very nice, clean room. Staff was very friendly and helpful. N/a
Don't think that because of the great rates you're not getting a quality place because you are. We were only going to stay one night and ended up staying three. Unmatched service alone guarantees we'll be coming back. Not one time in our 3 night stay did we find a single flaw in the room, property or staff. The location is strategic as it is close to the awesome Riverwalk and also to most freeway on ramps. From the minute we checked in, we were offered suggestions on where to go, eat, coupons, and maps. We interacted with all of the staff, including the General Manager, day and night, and all we're professional and helpful. We are not just recommending it, we are coming back.