Customer service ( very rude ) Room service ( did not clean room / give new towels )
Good location. Staff seemed friendly
Lots of things could have been better. If you don’t have your own transportation, ok spot to go. Otherwise just stay outside of downtown and pay for daily parking. You’ll get better value out of hotel away from downtown
Terrible customer service. Priced too high for the quality. Hotel floors were stained and it smelled all over. Pool was mediocre. Adverstised with free parking and breakfast and microwave/fridge in room and you had to get a special package for that. Felt like that should have been clarified. Elevator was broke and toilet in room was broke, too.
Room not ready 3 hour wait
Room was not ready at 5pm . They took our name put it on a list and saiid they would call us. After 3 hours no call. If you complain mgr. threatens to cancel your reservation, they also have a black list of customers I witnessed that with one customer as well. They will also charge you a 1.50 fee for a safe in room.
Hotel needs to be updated. Duvet was heavily stained. A giant cochroach came out from under the dresser. Towels were abrasive and not soft. Inside of desk and drawers were stained.
Old and worn.
Walking distance to downtown (riverwalk/Alamo) but its a sketchy area if you are alone. Many homeless and cat callers around. Rooms were modern and looked just like the pictures. Staff was friendly and helpful
Sheets were dirty, asked for new ones and we're still dirty. Add on extra charges after initial booking fee, must pay for parking, ADA accessible restroom was constantly wet. Showers must run for ten minutes before water heats up, refrigerator didn't work, roach came out of restroom drain.
Nothing to like here.
The internet service in my 5th floor room was poor. Then the crickets moved in. I killed three of them and counted 5 more down the hall from me. While I was at the font desk talking about the lack of Wifi, two very angry women guests came down to check out because of all the bugs. The interior is worn and does not present as clean. There was a puddle of water in the middle of the floor. They offered me a room on the second floor where the Wifi was better but even to my male nose, this room smelled stale. I decided I'd seen enough and many thanks to Kayak for getting me out of this mess and into the Best Western Sunrise Suites (1 block away). Same price range and a high quality hotel. BEWARE THE RED ROACH INN!
Staff was rude. Door was missing the bottom liner so you could hear everyone that walked by.
Overall nice clean hotel for the price
That we had to pay $15 daily for parking
The bed linen was cover in stains, the walls had stains and what looked like mildew. The shower was disgusting plus the water came out with such force it hurt. The floors were filthy so don't walk around barefoot. Hotel said they underwent an upgrade, but definitely doesn't look like it. Free breakfast is a joke. Will NEVER stay at this hotel again.
I had an itch to go and was pleasently supprised!
Everything is good
If you are going to advertise free breakfast then do it
to stay outside during the middle of the night due to the fire issue.
It was very clean liked the location next to downtown.
The sink/tub didnt drain well.
clean good price
Red Roof Inn PLUS+ San Antonio Downtown - Riverwalk находится в районе Центр Сан-Антонио, Сан-Антонио. Аламо и Конференц-центр Henry B. Gonzalez расположены в 10 минутах ходьбы. Для удобства гостей предоставляется следующее: круглосуточная работа стойки регистрации, многоязычный персонал и услуги прачечной. Предоставляется самостоятельная парковка (за дополнительную плату).
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