The Westin Mission Hills Golf Resort & Spa

Pool service was great

We were checking in very late, so I called early in the day to ensure we would have what we needed once we checked in. When we checked in, I also asked if what we had requested was already in the room. We didn’t get what we had requested until 45 minutes after we checked in, around midnight.

Noisy room . Staff stiff. Cockroach in bathroom killed not removed overnight . Wonder whether is cleaned properly every day.

Anoma canceled my reservation

I booked at the Westin because it was on the Coachella shuttle route and not too far from the festival. (I have stayed there before and enjoyed it very much.) Amoma called two days before my arrival and said they could not honor my prepaid reservation. They suggested a hotel in Joshua Tree, which is ridiculous. I told them that would never work and that I needed a four-star hotel on the shuttle line. After five calls and three hours wasted, the best they would offer was a hotel in Palm Springs that was farther to the festival, NOT on the shuttle route and typically rents for half the price of the Westin. Amoma pulled a classic bait and switch with two days before my arrival. Terrible company that is not based in the US. It is difficult to even find a toll free number for them. I will never book with them again, and I feel strongly that Kayak should take the responsibility for this for allowing this shady company to operate on your site.

Amoma is a bait and switch company based out of the country with terrible customer service.