The Emblem Hotel

Erika, the concierge is tremendously helpful and went out of her way helping us with restaurant reservations. Hotel is quite nice, but most of the other staff seemed disorganised/lost.

We went up to the spa, were shown around the facilities including the terrace that we were told we could use. When we came back 5 mins later, went out to the terrace and ordered some drinks, the lady told us it is booked for a private session and we had to wait a few minutes. We sat back outside after the couple left, were just about to enjoy our drinks when she brought out another couple, looks at us and draws a "square parameter" with her fingers while talking down on us, saying: 'this is private area now'. And threw us off the terrace. This was one of the most inadequate and humiliating things to ever happen to us. A hotel of this size, and this price point, having only one small terrace that is being advertised as an amenity included in the stay, should't rent it out for private sessions and then throw other guests like they are some third class impostors who trespassed on the upper deck. The tone, the audacity. Just plain wrong. This ruined our stay at the hotel. Never again.