Плая-дель-Кармен — отели

Плюсы: The Rosewood Mayakoba is quite possibly one of the finest resorts I’ve ever experienced around the world. The staff is hospitable and accommodating and the luxury, pampering experience can best be described as other-worldly. Each guest is treated like they are old friends of the staff and every detail is catered to hand and foot. There is no request that can be made and not achieved. I plan on visiting this location from this point forward for many years to come.

Минусы: Nothing, it was absolutely perfect

Плюсы: everything

Минусы: expensive

Плюсы: Everything excellent!

Минусы: Nothing

Плюсы: Everything. Everything was perfect and made my engagement perfect.

Минусы: Nothing... everything was perfect

Плюсы: Staff is genuinely happy to help.

Плюсы: The staff could not do enough for us, it was almost as if we did not ask for enough stuff to challenge them. Amazing experience.

Плюсы: Everything about this place is PERFECT! Every detail, every staff member, EVERYTHING! If I could give it 6 stars I would. This place is beyond amazing.

Минусы: Not 1 thing, it was PERFECT!

Минусы: We wish the food was less experimental, fusión, gourmet, and more tradicional.

Плюсы: An extraordinary hotel that is a master at making you feel special--no matter what your age. Because it's expensive, I was worried that it would be stiff and snobby...it was anything but. The hotel guests were almost as delightful as the hotel staff who I would have loved to take home with me. Vacations are for pampering yourself. This hotel has got that down to a science.

Минусы: My only complaint is that they quote a price but it actually ended up being 30-40% higher once you added all the fees in. Once you got used to it, it was okay though.

Плюсы: We were celebrating our honeymoon, our plan was to stay in Playa del Carmen (Rosewood) for 5 nights and then in Tulum for the next 5 nights. The Rosewood Mayakoba was so great we ended up leaving Tulum after the first night there and coming back to the Rosewood where we spent 9 night out of 10. The staff is genuinely happy to be there, everyone is so welcoming and helpful, you just don't want to leave this place. Truly felt like our home away from home.

Минусы: The tours were overpriced, we ended up booking tours directly without going through the hotel.

Плюсы: The staff was very friendly all of them

Минусы: Italian Restraunt music noisy

Плюсы: Friendly staff, well maintained hotel and nature

Минусы: Quite humid in the room especially for people travel from non-humid places. De-humidifier might be suggested.

Плюсы: Food was excellent (but pricey) and the serenity and natural surroundings were fabulous. The hotel partnered with an excellent travel agency, Maritur, who arranged our airport pickups and two excursions. We had a wonderful time.

Минусы: Time to do some light upgrades in the villa bathrooms. Some rust around tub fixtures, shower fixtures old, and shower layout allows water to puddle in the bathroom floor.

Плюсы: The food is excellent. The service exelent

Плюсы: The room was big, private and very clean. The food is exceptional, fresh and upscale. The staff is very attentive.

Минусы: If you can avoid their ‘meal plan’ (making it an all-inclusive), dining and drinks are much better when you are not on the meal plan.

Плюсы: Loved that everyone has their own private villa - I felt like I had the entire resort to myself . The staff was also super friendly

Минусы: The beach was gorgeous but the actual ocean wasn’t as crystal clear and blue as Cancun :/

Плюсы: The private pool is amazing

Минусы: Food is very expensive and not great

Плюсы: The spa was incredible. And the staff so lovely.

Минусы: Wish there had been a group yoga class each morning.

Плюсы: Great service

Минусы: It’s not as clean as an American would come to expect from a hotel...

Плюсы: Забронировал отель спонтанно за день до заезда , когда убедился , что отели Канкуна ужасные по своему сервису . Вилла состоит из двух отдельно стоящих помещений , что очень удобно . Единственным недостатком на Вилле вижу то , что в гостиной нет туалета и умывальника . Если надо помыть чашки , то нужно будет идти в другую часть Виллы в ванную комнату . Виллы очень приватные . Я не могу себя отнести к проблемным клиентам , но все же знаю каким должен быть сервис в отеле с прайсом от 1000 $ в сутки . Мне очень понравился сервис в этом отеле . Буквально каждый работник был профессиональным . Все вопросы решались быстро . Вкусная еда . На территории Виллы кроме бассейна , есть ещё и джакузи с тёплой водой . Персонал отеля оставил самые приятные впечатления . Спасибо им за работу . В этом отеле Вы действительно почувствуете индивидуальный подход к каждому гостю .

Минусы: На этом побережье только пляж Канкуна имеет такую красивую бирюзовую по цвету воду и белый песок . Здесь пляж по своей красоте конечно уступает . Но сама пляжная зона очень комфортно оборудована и здесь можно получить тот сервис , который не предоставляет ни один отель Канкуна . Я не поставил оценку 10 только из за пляжа . Но сервис и персонал в этом отеле точно на 10 .

Плюсы: Customer service in general

Минусы: Food and drink prices are really expensive

Плюсы: Most beautiful hotel in the world

Минусы: Everything was perfect! Don’t have anything negative!

Плюсы: Extraordinary service at check-in by our resort host David, dining reservations by Denny, prompt cart pick up’s to beach, tennis, etc.; excellent choice of restaurants and menu - fantastic spread at breakfast buffet, wonderful amenities and service all around.

Минусы: We loved everything!

Плюсы: Everything! I loved the amenities!

Минусы: N/A

Минусы: The problem of seaweed in the beaches! The cusine suppose to have an international standard

Плюсы: The staff, the pools, the beach. If you just want to sit on the beach all day and be waited on and don't really care about the room it might be for you.

Минусы: The rooms were uncomfortable and needed updating. Sea facing rooms balconies practically facing each other so no privacy and all seem to be right overlooking the bar/restaurant (view of the ocean in our room 26 almost totally obscured by the huge roof of the bar as well). Smoking allowed on the balcony and our neighbour was smoking cigars so it wasn't nice to sit outside. Food hugely expensive. Hotel needs a bit of TLC. Captive animals really upset me. They keep a peacock in a tiny cage and put a poor stressed looking parrot out each day for people to gawk at.

Плюсы: Beautiful hotel and beautiful beach if there would be not the problem with the seagrass. The hotel makes everything in their power cleaning up daily this natural Desaster. It’s a pitty but the reality is different from what the hotel provides on pictures from the beach and the sea which I do not understand . I would communicate this subject transparent wit the customer. The kitchen / food is excellent but a bit to expensive. Same for wine and others .

Минусы: Food was excellent . The provided cooking classes are super nice

Плюсы: Second time there love the place

Минусы: Second time there love the place nothing

Плюсы: Food was excellent. Beach was fantastic. Pools were OK. Staff was fabulous. No TV's in rooms was different. Beach lounging is great. Location is great. Very quiet.

Минусы: No TV in rooms. Rooms are OK, but not great.

Плюсы: Beautiful traditional property with anazing beach, pools and gardens

Минусы: Wasn’t overly keen on the food but maybe I ordered the wrong things for my taste

Плюсы: Staff were exceptionally helpful and friendly. Beach was excellent and not at all crowded - plenty of beach beds (free of charge). Restaurant was good although expensive (by Mexico standards - not London standards!). Very friendly beach bar open until late evening. Fitness centre well-equipped. Bedroom was very comfortable, with good air-con, plus ceiling fan; good wifi. Bathroom good as well. Hotel in a very quiet position well away from the main coast road. Close enough to Playa del Carmen and Cancun for an easy visit (but why would you? not recommended, either of them!!); 30 minutes from Cancun airport.

Минусы: The only gripe was the pricing - it is expensive (but its very high quality). But also everything is priced excluding tax and service, so add 16% +15% to every price you see : room rates, bar, restaurant etc. Belmond : just include the tax and service and be done with it! otherwise, it was very enjoyable, and a hotel to which we will definitely return if we get the opportunity.

Плюсы: The people are super friendly and honestly want to make your experience unique. The facilities are very nice, a bit old fashion so you need to like it (I do). The weekly program keeps you busy (yoga, tennis, cooking classes, theme dinners, trips). 24 hour service. Good food.

Минусы: I think prices are a bit excessive but I learned this is the case in all Riviera Maya so I am not criticizing the Hotel necessarily but the destination. The restaurant serves good food but 100 $ for a BBQ buffet dinner or a Mexican buffet dinner it is too much in my opinion. All prices have an additional 16% service and 16% tax. you feel like you are in the US! In Mexico City for ex. you pay 100$ in the best restaurant in town with Michelin stars. 240 $ for a 50 min massage (I pay less in Switzerland in the same type of hotel!) I think they could balance by offering more complementary things (more yoga / Pilates class over the day for example, or nonalcoholic cocktails by the pool). I had to organize the trip to Tulum myself because they could not find a guide for the Friday and they work with only 1 tour operator that charged double the price of what I paid. Overall it is a good hotel and I had a good time but I am not sure I would travel 14h from EU for it.

Плюсы: great area with oustanding attention from the staff

Минусы: the restaurant prices are rocket high, no idea why, doesn't make any sense

Плюсы: Сервис бесподобный. Возможность завтракать у личного бассейна. Комнаты большие. Все чисто. Территория безумно красивая. Отель исключительно для тех кто хочет тишины и романтики. Спасибо вам большое, вы сделали незабываемым наш отпуск :)

Минусы: Неудобно месторасположение. До города надо ехать на такси (это единственный вариант) минут 15-20. При этом дорога туда и обратно обойдётся вам в 40$. Не очень удобно, особенно для тех кто не может сидеть на месте и любит выходить из отеля не по разу на день :) мы в итоге взяли машину в аренду и остались очень довольны. Пляж..уже не раз писали...поэтому долго не буду, красивый, но это не канкун, ребята. Меня это не смущало, я живу у моря, но кому важно, имейте ввиду :)

Плюсы: We've traveled to Mexico during April 4-8, 2019. The best part of our experience was the villa. Though, we had to ask to move us on the second day as the first home was super noisy due to the hotel next door. We had to look for Edgar to confirm the move - I'd expect to be looked for... The second villa was fantastic - clean and very comfortable. We were offered a free dinner after we've complained about the noise, bad service and cold coffee - it was a great gesture, thank you!

Минусы: A lot of things, for the money we've paid (we like comfort and we know what we want): 1. we were asked to pay for our breakfast - even though it was included - not a biggie but unpleasant. 2. service during breakfast was slow and coffee was cold - after I officially complained, all got fantastic and quick. However, for the class of hotel it is, this should not be happening. Ever. 3. the beach is horrible - we were not able to swim as it has stones and rocks everywhere at the shore line - simply impossible. Should we known it is this way - I'd have chosen Tulum instead. 4. next door (literally, no separation) is cheap noisy hotel with a disco at nights and then - a public beach. Hmm... No privacy... Not sure this is what anyone wanted next to the upscale hotel... 5. shocking prices for food and beverages. I should stress - the quality is amazing. However, a small glass of juice is $8, the cheapest glass of wine is $15... Shall I continue? We live in DC and go to good restaurants - such prices don't exist... this is ridiculous for Mexico.

Плюсы: Fantastic Staff

Минусы: Poor Beach, Inadequate selection of dining facilities and poor gym. Very small hotel, the photos are deceiving. Loud noise from the hotels next door day and night, earplugs issues as part of your welcome pack says it all. Overall great staff trying to make up for poor location and facilities. Not a typical Viceroy. Stay at Banyan Tree, less money and a far better hotel in all aspects.

Плюсы: Unique, where the jungle meets the sea. Best service and happiest, friendliest staff we have encountered anywhere. Magnificent villa and nothing was too much trouble

Минусы: WiFi in the villas is not great and the TV sets need upgrading

Плюсы: The resort is gorgeous. The staff is amazingly kind.

Минусы: The restaurant wasn't good. We tried twice. It's very expensive but not good at all.

Плюсы: The property was impeccable! Clean neat the staff was AMAZING exceeded our expectation. Feel like there was more staff than guests..got spoiled! It was hard to leave.

Минусы: Hard to control mother nature the actual ocean beach was rocky but they compensate by providing beach shoes free of charge and the cabana beach service was through the roof!

Минусы: The Listing on booking and Property website mentioned that there is a huge stretch of amazing beach. We have booked the property to enjoy the beach but were surprised to find out that the beach in un-usable and rocky. This is miss leading to customers and false advertising. Booking.com should also clarify this on their listing!

Плюсы: A perfect getaway for couples - no children, small boutique feel, personalised service. Food and service was excellent. Taxis readily available to take you to Playa del Carmen, a ten minute ride away.

Минусы: Resort charges mandatory 15% service charge which is fine as the service is very good. However, it is uncomfortable when staff point out on each bill the 'additional tip' section. Either service is included or it isn't.

Плюсы: Понравилось обслуживание и внимательность персонала, вилла, чисто комфортно... на этом пожалуй, все

Минусы: Пляжа как такового нет, имею в виду, что заход в воду в водорослях и рифах, рядом отели с большим количеством людей, пользовались их пляжами и заходили оттуда в воду. Пришлось взять машину и кататься по пляжам! В целом отель не плохой но из за пляжа, я бы снизила цену!Дороговато для отеля с таким пляжем. А еда хорошая, но не вау, конечно...

Плюсы: The restaurant staff were really lovely and really looked after us, particularly at breakfast. The rooms (bar the security issue) are nice and spacious with their own plunge pools. The housekeeping staff did an excellent job cleaning each day.

Минусы: Didnt get the all inclusive package (which was an additional $390 a day for 2 people), the costs of food and drinks were extremely high which forced us to have to go out a lot.I dont mind paying $200 for a meal when I feel I am getting good value but this distinctly felt like we were being ripped off. The resort is small and located nextdoor to a very large party resort where the music was extremely loud in the evenings and you could hear it in your room, their solution to this is to provide ear plugs for you beside the bed. There was also an issue with a peeping Tom, I was in my room lying on the bed when I noticed the top of someone's head at the window sill, when I stood up and went over he stood up and ran off through a gap in the fence. Thankfully this was on my last day as I don't think I would have stayed on in the resort as it was so unsettling. Two other couples also reported the same, and I found reviews dating back to 2017 stating this has happened to others. Very disappointing the resort has not treated this more seriously and improved security.

Плюсы: Perfect hotel, with lovely staff!

Минусы: Nothing

Плюсы: Access to bikes for all hotel guest was a great way to get around.

Плюсы: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.

Минусы: Not enough bikes around.

Плюсы: Beautiful hotel! Felt like we were staying in a little treehouse. Loved that we had our own balcony overlooking the pool with a hammock. The pool was lovely- kept clean and sunloungers were more like beds which meant they were really comfortable. Breakfast was nice and staff were really nice and helpful. Location was great being only across the road from 5th Avenue. Would definitely come back! This was an amazing hotel!

Минусы: It was quite noisy in the morning but it was due to wildlife so out of hotels control and they supplied earphones which cancelled out any noise

Плюсы: Nice hotel, good location with everything we needed within walking distance. Very clean and peaceful pool. Rooms are spacious and clean but maybe a bit outdated, could use an update. Breakfast is served in the restaurant nextdoor, is a buffet with lots of choice and friendly service.

Минусы: When we arrived we got the message from the lady at the reception that they were having difficulties with their bartender so that when we would want drinks at the swimmingpool that we could ask her, which seemed a bit strange but a sufficient solution at the same time. The beach bars that are associated to the hotel are not in the proximity and are very expensive.

Плюсы: Amazing, amazing, amazing, beautiful hotel makes you feel like you are in the middle of jungle in fact you are in the middle of town Playa del Carmen, great location to get to the beach, shops, restaurants, breakfast is great, staff is so friendly, so lovely, this hotel has made our stay very special. Thank you.

Минусы: Nothing, everything was perfection.

Плюсы: The atmosphere was amazing, located at the downtown, walking distance to every nice spot.

Плюсы: Уютный отель на небольшое количество отдыхающих доброжелательный персонал удобное расположение.

Плюсы: Отель расположен в центре Плая-дель-Кармен, в двух минутах ходьбы от 5th Ave. Несмотря на это, на территории отеля тихо, и не слышно уличного шума. Много зелени.

Минусы: Очень специфические завтраки, хотя, это наверное общее для местной кухни. Для подключения к Wi-Fi нужно постоянно вводить логин/пароль.

Плюсы: The location

Минусы: the buffet, the food wasnt that good

Плюсы: The pool surroundings and the location

Минусы: Decoration inside the rooms could be a bit better.

Плюсы: It’s beautifully designed. The pool courtyard is simply gorgeous, day or night. Feels like you’re stepping into a little jungle. The room’s decor was simple, but very clean and comfortable. Shower pressure and temperature were great. And the hammock outside the room is perfect to chill. I read a lot of reviews that spoke about the noise, but I heard nothing. Had a peaceful night and a good sleep. Breakfast was nice. Staff were kind. Location is great. 10min walk from the ADO bus station and right by the hustle and bustle of the 5th avenue, with plenty of shops, bars, restaurants and pharmacies around. Also a short walk to the beach area. I felt very safe both in the property and the area around (I did not go out at night though).

Плюсы: The pool was lovely, loved the hammock outside our room (it was so nice to sit on our balcony in the hammock when a sun shower came through), it’s super close to everything 5th ave and the beach, good breakfast & definitely felt like a little oasis in the middle of playa.

Минусы: Even though we were in the farthest back room you could definitely still hear the bass from Coco Bongo at night so if you’re a super light sleeper this isn’t for you! We sleep with a sound machine on though so it was fine! Would have been nice to have a little better service around the pool as well, we definitely would have bought more drinks if the guy came by often!

Плюсы: Everything was perfect, the spa is really 1st class...

Минусы: Would be perfect if the curtains would really make the room dark at night...

Плюсы: Location, Service, atmosphere, price.

Минусы: Nothing!!!!

Плюсы: Absolutely everyone here really starting from front desk to absolutely every staff was very polite and friendly, my every morning started with a big smile and a Ola seniorita Christina

Плюсы: Great service, very friendly staff and excellent breakfast at Fuegos one of their restaurants. The beach in front of the hotel is very clean and the sea has still cristal clear water on this side of Carmen del Playa (not everywhere the case) Beautiful well maintained gardens. Spacious rooms perfect spot to be with your family.

Плюсы: i liked the feel of this place my only complaint is that i had to call 5 times for them to come fix my a/c also called for them to bring ice again nobody showed up.

Минусы: won’t be returning to this place room smells like locker room.

Плюсы: Fantastic staff particularly Guillermo and Tino. Beautiful setting and lovely choice of swimming pools. No TVs in rooms which is such a nice change. Very chilled out and relaxing.

Минусы: No full length mirrors in rooms. A very noisy and bad mannered American wedding group dominated one of the pools and meant that several families and couples had to move. This was not the fault of the hotel just bad luck!

Плюсы: It was close enough to shopping and restaurants yet the tranquility and lush gardens all around the resort and our palapa villa provided such tranquility. It was absolute paradise. the pools are amazing. Both restaurants Great too!

Минусы: The beaches are not swimmable because of the seaweed that is on all the beaches. There should at least be coffee makers in the rooms. There is free coffee on the beach side of Fuegos, but the receptionist said I had to go to the restaurant for coffee??

Плюсы: The service and atmosphere were impeccable

Плюсы: Amazing service and staff, clean and beautiful property, great location on the beach and near all the city center has to offer.

Минусы: In room refrigerators would be nice to have.

Плюсы: Nice location. It was pleasant. Pools were nice. Staff were helpful and friendly. Loved the hammocks on the balcony.

Минусы: It was very expensive and the first room we were in was dirty. We were moved and the second room was better. The jungle area is very dark (although nice and cool). Drinks were expensive. Food was just ok.

Плюсы: We had an amazing time at MBR. Without exception, the staff was amazing, friendly and helpful. Ignacio and Manuel our main waiters were lovely and Cate kept our room spotless and Rosa helped make sure everything was great for us. We were thrilled to work with the dive shop where we all got certified as open-water divers and had a great dive experience. Great location and comfortable rooms and facilities. We will definitely be back. Highly recommend.

Минусы: Sad about the seaweed but the city of PdC did a great job of sending workers to remove it. Global warming and agricultural runoff causing beach communities huge costs and problems.

Плюсы: Great staff and some parts of the complex were nice

Минусы: Air conditioning was weak and no fans worked for other Parts of the building and look to be nothing other than ornamental The breakfast buffet would be fine for adults but one bowl of cereal for a child cost $16 We had an upgraded room that had broken steps and obviously needed to be rehabilitated.

Плюсы: The Staff was excellent they provided suburb service at the Beach and in the restaurants

Минусы: I noticed that the beach was populated with a number locals and students

Плюсы: Amazingly attentive and superior staff. Great location, super clean and well organized. Good food and great drinks. Down side - no entertainment to speak off. Horrible music in dining areas. Rooms set up in authentic Mexico decor were very cute, but, a bit on the barren side.

Минусы: Need entertainment and way more fans in lobby and taxi area

Плюсы: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Минусы: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Плюсы: Architecht’s mindset to build such a nice structure with so huge spans in ocean fronts

Минусы: Horrible check in stuff. Slow and considering the number of rooms there are really too little checking and check out members

Плюсы: We stayed at the Hyatt for a Night before moving on to Tulum... Shame we could not stay longer... the stay was great, the food was amazing and the service exceptional.

Минусы: I dont think I would have changed anything

Плюсы: Nothing to be like , total ripped off . Millions of hidden charges , if you don’t care about your Money that’s the best place to empty your credit cards . We will now take legal action .

Минусы: Nothing to be like there , just ripped off us and never refund our deposit . And advise the issue is from our bank !!!

Плюсы: This is really a grand hotel with a beautiful open architecture and an outstanding location, just 5 mn away from Playa del Carmen 10th Avenue, center of day and night activity. Our "Ocean View" room was very nice and spacious with a beautiful, well-equipped bathroom. The equipments are top of line with a number of swimming pools. Superb buffet breakfast. All the staff we dealt with were nice and helpful.

Минусы: A few details left us a bad taste, and seemed a little "cheap" in this kind of hotel. Even if you pay around 450 US$ per night for your room (taxes and service included), parking your car will cost you 200 pesos per day (abt 10 US$)... I must say that they finally did not charge us for parking after I expressed my disagreement. You want a "palapa" (kind of tent for two) at the pool side? You will be charged 95 US$ per day (tax included or not, we will never know...). As everywhere in the Mayan Riviera, you often have the impression to be a "milk cow"...

Плюсы: The staff were very friendly, the buffet breakfast was great.

Минусы: The noisy day club next door and construction next door was very noisy.

Плюсы: The property is beautiful and staff is amazing

Минусы: The room and the staff. Always friendly.

Плюсы: The original booking fee of £764.00 end up to nearly 1350.00 and still they didn’t refund our 760.00 deposit and they just pass our email to each other .

Минусы: The hidden charges is that much do you can’t remember what was like about this property . I hate been rip off and never visit this hotel again .

Плюсы: Had a great time- attentive staff-

Плюсы: Good set up and facilities

Минусы: Service is average

Плюсы: The property itself, the staff, the location!!!

Минусы: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Плюсы: The hotel is really nice.. great location and breakfast is delicious.

Плюсы: The breakfast is amazing! The fruits are fresh and the shakes are incredible. Everything looked so good on the menu I couldn't decide what to order. I didn't know that you got a discount for breakfast when staying with them! The rooms were extremely clean and well kept. The hotel is perfectly located to everything and far enough away from all the hustle and bustle if you want peace and quiet at night. Great deal, great view, great staff, great service and fresh and delicious food!

Минусы: Nothing that I can think of. Everything was great.

Плюсы: The rooms were clean and beds comfy. The Staff was very polite friendly and eager to cater to our needs. I recommended having a drink on the rooftop lounge and catch the views from up there. The on-site restaurant has great food and atmosphere with awesome service. I highly recommend Cielo and will definitely be coming back

Плюсы: The restaurant in hotel cielo is carboncitos - it is regional cuisine and it is one of the most authentic menus in the area. the food is amazing especially the quesadillas, grouper and flamed banana/ strawberry dessert. the staff was very fun and it is nice to visit a place where people seem to love their work. the hotel staff were the same, super friendly and ready to assist. this place is a little Gem within PLaya. the hotel is cozy and well appointed with authentic mexican design, super clean and very close to everything, including the beach. our room and the palapa above had amazing views. It is a one of kind place and if you are looking for the feel of Mexico- it is one of the few places n playa del carmen like this.

Плюсы: The staff at Hotel Cielo were so friendly! We also loved the traditional Mexican style of the hotel. Our room was also very clean!

Минусы: The noise from the street was quite loud at night, however this is to be expected with the surrounding bars and night life. There was also some construction taking place nearby.

Плюсы: Location it's close to everything, the staff are terrific warm and friendly, the rooms are clean, great beds, love Mexican style

Минусы: Was a Short stay, we will back

Плюсы: Property, very quaint, has an Old World Hacienda feeling, for price point of hotel the beds were of amazing quality. An amazing roof top and their restaurant was excellent as well. Staff very pleasant, well run, as if were at a 5 star hotel ...felt like home !!! Highly recommended , kudos to Hotel Cielo .

Плюсы: Loved this special hotel. The owners are lovely and extremely accommodating. The restaurant in the hotel has amazing food and I highly recommend it. I will definitely be back.

Минусы: I liked everything!

Плюсы: The hotel was in a great location.the staff was wonderful and the weather was amazing.thank you hotel field.

Минусы: Nothing

Плюсы: Great location, central to everything. The bed was incredibly soft and the staff lovely.

Плюсы: Location is superb if you want to walk 5th. Steps away; viewable from most rooms. Great spot in near "el centro". Hotel is charming; staff are very friendly.

Минусы: If you're an early sleeper, expect there to be noise and activity out front well into the evening (esp. if you're on the street side).

Плюсы: Amazing modern rooms, excellent staff and all in all it was the best value for money! We had the best anniversary celebration there :) oh and the bed was massive!

Плюсы: I only spent a night with my sister, last minute booking and it was good! The staff was very nice and the room BIG! The rooftop area was pretty cool to chill. The hotel has got direct access to la quinta where everything happens in Playa, restaurants, shops, bars. Breakfast included in the cafe next door was nice too. Also, the staff decorated the room as I had mentioned it was my sisters birthday.

Плюсы: Breakfast was awesome next door & was included with price.

Плюсы: The staff were extremely helpful and every query was resolved fast and even followed up to ensure we were satisfied.

Минусы: Jacuzzi in the roof pool wasn’t working

Плюсы: Breakfast was excellent. Staff was incredibly accommodating.

Минусы: No complaints

Плюсы: Excelente atención del persona y muy buena ubicacion

Минусы: Завтраки в кафе через дорогу. Не понравились

Плюсы: Perfect location. We were only there for one night, but it was perfect. Very close to 5th Avenue. Cool decor, friendly staff. Breakfast also really good.

Плюсы: Hammock on the balcony, rooftop pool, huge bad and friendly staff

Плюсы: Местоположение. 5 авеню в двух шагах, и это ее конец, соответственно цены ниже центра на четверть, как на сам отель, так и в окрестных ресторанах и магазинах. Подземная парковка, закрытая, отрыть-закрыть только через лобби.

Минусы: Пляж далековато, что бы утром сбегать искупаться и умчаться по другим сайтам. Завтрак не в отеле, а в соседнем ресторанчике Picnik с мексиканской кухней, на любителя. Так же неприятный осадок остался, что потребовали паспорта. Пол-Мексики проехали, не доставали, а тут подай, и просьба - дайте номер, заселимся, откроем чемодан и и принесём оригиналы, а пока вот вам копии, не прошла. Пришлось прямо в лобби потрошить чемодан.

Плюсы: Nice hotel very clean and comfortable ! The pool area is nice to cool off and chill, the location is perfect so close to the 5th Avenue ! The hallways aren’t air conditioned so it’s hot as soon as you walk out of your room but other than that it’s a great hotel ! The breakfast is amazing it’s with a next door healthy spot so is great

Минусы: The hallways aren’t air conditioned

Плюсы: The hotel has great facilities to offer - pool, rich freshly made breakfast and free parking. All this makes it stand out from other hotels in the area. In the end it's a good price/quality ratio. The staff was incredibly kind and helpful. They also arranged for the washing of my laundry for a fairly cheap price. Our room was one of the few which overlooked the hotel lobby and not the street. Personally, I liked it, beacause it's bigger than others and less light leaves you more time to sleep. You do hear music from the reception playing, but you can ask them to town it down. All in all I would stay here again!

Плюсы: Интересный дизайн номеров.

Минусы: Единственный отель в мире, где берут 200 $ за страховку при въезде в отель. После выезда должны вернуть, но мне так ещё и не вернулись. Горячая вода идёт только через 15 мин после включения. Цена в букинге не учитывает налоги и доп сборы, по факту платишь в 2 раза больше.

Плюсы: The location on the beach, the outlook from the restaurant and the live music

Минусы: The weed on the beach

Плюсы: Расположение отеля, персонал

Минусы: Не предупредили о депозите за сохранность номера (1000 долларов). Бронировал номер с частичным видом на море, но его (море) можно было увидеть только высунувшись с балкона. Дизайнерский номер не очень удобен в плане проживания нестандартными формами и мебелью. Континентальный завтрак, входящий в стоимость - на один зуб, не наешься ((

Плюсы: Great hotel, unique design, large room, good partial ocean view, nice swimming pool with panoramic view, best location you can get. Jorge from the reception provide excellent support when needed.

Минусы: 1. The standard American breakfast was limited since we had 7 nights, only a predefined selection. We upgrade it once only by changing the omlete topping and they charge us more than the entire fare for the breakfast per person. Not exactly what you expect from a 5* hotel. 2. The property provide services for fitness and gym, but they are not in the building, few blocks away which are not so convenient. 3. The seaweed present all over the coast, from Cancun southbound towards Tulum, only few places with good area for beaching.

Плюсы: Everything about the place. Ultra clean, modern, spacious, great food and very comfortable. Excellent location. Most of all, the management and staff. They were truly super people!

Минусы: The only thing we didn't like was having to leave at the end of our stay!

Плюсы: Staff, location, views, food, value

Плюсы: I highly recommend staying at the Carmen hotel if you’re staying in play del Carmen. The location is plus. It’s centrally located to lot of restaurants and shops. You can walk around easily, just make sure you bring enough flat shoes for your stay. Their rooftop has nice atmosphere and 360 view of the ocean. The staff are really friendly and willing to help with anything you might need. Overall it was great experience I would definitely come back as longer they stay under the same management team.

Плюсы: There’s really nothing you can’t like about the hotel, literally everything was presented beautifully.

Минусы: The only thing we didn’t like was at no control of the hotel, the seasonal algae that has stayed at their shores for over a year is horrible. We have no one to blame but humans for their contamination and how filthy we are as people. The time is over, we have to change our ways, now.

Плюсы: Location and Interior Design

Минусы: The breakfast is absolutely unacceptable.

Плюсы: The stafff made a huge difference. Lovely Elizabeth and Cati took such great care of us. Just a great place.

Минусы: The beach could have used better maintenance of seaweed

Плюсы: The position is amazing, modern new hotel with very nice design especially in the Room. The Rooftop has a good view (small but fancy) Hotel close to all the major attractions of Playa del Carmen center, very confortabile big bed, new tv and fast internet

Минусы: the included breakfast in the menu is a little too monotonous for a 5 star hotel Sometimes the sound of music is really to high from hotel & bars next door (too many songs playing at the same time on high volume) open space bathroom in the room has a beautiful design and light game but almost no privacy

Плюсы: Location, but not a good beach

Минусы: No television

Плюсы: Good location, near to 5th Avenue in Playa del Carmen. Good price for the parking - in the hotel - 70 pesos mexicanos. Nice pool!

Минусы: On the first night, we had a problem with the shower that took some time to be solved...

Плюсы: Everything

Минусы: Nothing

Плюсы: The pool and breakfast served was amazing

Плюсы: Rooms are clean

Минусы: Receptionist did not willingly walked us to our room

Плюсы: Отличное расположение, персонал очень вежливый и старается во всем помочь. Шикарные 2 бассейна на крыше, когда людей нет, просто сказка. Чистое белье, хорошая шумоизоляция окон и дверей. Хороший WiFi. До пляжа минут 5-10 пешком.

Минусы: Небольшие номера, нет холодильника в номере. Сам номер уже не новый. Парковка платная.

Плюсы: Clean, well located and easy check-in/out. Staff are very friendly.

Плюсы: The room is very clean, great location.

Минусы: The wi-fi is not good.

Плюсы: Jonas at the reception spoke French and he was very service minded, changed my room for a quieter one instantly !

Минусы: no food allowed next to the swimming pool area as they want to sell their own...

Плюсы: The rooms were spacious and bed was super comfortable!

Минусы: The food was not the greatest

Плюсы: Over my expectations Nice and clean rooms

Плюсы: Great staff, prefect location, great food AMAZING pool

Плюсы: Большой отель, убираются каждый день, правда не совсем тщательно. Отличное расположение, не на самой шумной улице, но рядом. Магазины, рестораны, большой торговый центр в шаговой доступности. Коллективо на Тулум в 15 минутах. Очень удобно.

Минусы: Ценник достаточно высокий, а завтрак не входит в стоимость. Пару раз убирались спустя рукава.

Плюсы: Beside it , We loved all Room is very comfortable Very clean. Hotel located next to the fifth Ave. Great location! Great Breakfast. Enjoyed our staying.

Минусы: No Elevator, There is no bell boy for assistance.

Плюсы: The condo was nice, has AC , W&D and was clean. Nice location close to the beach, restaurants and 5th Ave

Минусы: I did not like, Having to exchange cards for pool towels. It would be nice to just have the towels by the pool.

Плюсы: The Hospitality was amazing!

Минусы: I didn't have a freezer for my fridge so I had to keep asking for ice.

Плюсы: everything else.

Минусы: the complex doesn't get much sun due to the nature of the layout.

Плюсы: Very clean..modern and it was in a perfect location to all the stores and clubs ..

Минусы: No elevator .. to many Diving boats on the beach ..

Плюсы: Everything! The size of our apartment, the location in front of the beach and city center.

Минусы: Nothing to complain.

Плюсы: If we needed anything, the staff were happy to accommodate. Our apartment exceeded are expectation.

Плюсы: The room was quite nice and very comfortable. The staff was super friendly and and very helpful. The location was kind of perfect.

Минусы: The only thing that wasn’t good was out of the hotel’s control. The Yucatán is in the midst of a very heavy seaweed problem that is basically attacking all their beaches. People are working day and night to remove this infestation. Not fun and not good for business.

Плюсы: The staff was super friendly and helpful; excellent attitude, attentive and always nice. I will say diamond -over five stars- service from the reception, the technicians, the cleaning staff and the managers. The breakfast at the facility at EL TAJ was fantastic. The menu super easy and delicious; the restaurant was clean and cute and staff was always courteous. The orders were served promptly. I will recommend EL TAJ OCEANFRONT to all the visitors that love excellent service and super clean and beautiful facilities in the heart of playa del Carmen. Close to everything 10 out of 10.

Минусы: The facility also gave us tickets to visit the restaurant PLANK for breakfast. However, breakfast at the PLANK never happened since the manager and the waiter forgot our order. We waited for over an hour..., they realized it and we had to order again; it took so long that we ended up leaving the restaurant without eating :( I need to add that I understand that the EL TAJ just sponsor the restaurant and does not have anything to do with the service at the PLANK. But thanks for the effort, I loved the effort.

Минусы: Front staff, a female, was a bit snooty. Pool was nice but small. Beach area nice but full of seaweed and brown ocean. Clearly the latter is not the hotel/condo fault.

Плюсы: The staff was on point, they knew out Check in and out schedule, they knew who we were walking up to the door from the moment we arrived until we left. Never experienced such organization from a hotel. The beds are better than you can imagine, the pillows are heaven, so cool, fresh and soft!

Минусы: Maybe more amenities in the bathroom would be nice, rives, comb, toothpaste, etc.

Плюсы: It was modern, well decorated, clean and really nice overall. Great location and service.

Плюсы: Новый отель. Отличное расположение. Приветливый персонал. Большая комната. Отличные кровати и постельное белье Прекрасный бассейн на крыше с отличным видом Хорошая и комфортная организация на пляже. Вечерний сервис номера. Приятный бонус -бесплатное посещение музея Фриды Кало

Минусы: 1) При бронировании делала заявку на тихую комнату. Дали номер, выходящий на пешеходную улицу, с гремящей музыкой до 4 утра 2) рестораны с ограниченным выбором. Не всегда вкусно за достаточно большие деньги 3) трансфер в аэропорт гораздо дороже, чем просто доехать на такси

Плюсы: Worth the money.. the room looked amazing, bed was super comfortable. Location amazing! Staff super helpful

Минусы: Next to bed charging didn’t work but in different spot it did.. But other than that everything was pleasant

Минусы: Breakfast included is only continental breakfast. It should include full breakfast. Valet parking takes too much time to bring the car.

Плюсы: The staff were very helpful and always there to help. I really enjoyed the roof top pool area.

Минусы: I would of like the pool area to be open longer.

Плюсы: Quiet and close to the beach

Плюсы: The roof top pool was the best

Минусы: Misleading the customers on a lot of things

Плюсы: Exceptional service and facility. All staff went above and beyond to please.

Минусы: No complaints

Плюсы: We come back when we can because it’s right in the middle of fifth Av, pool is incredible, staff is amazing, helpful and polite and will accommodate special requests when possible , full access to second property of beach house, food at hotel is really good and right outside you have a cantina, sushi place, bar, Starbucks and ice cream - all you need if you are hungry and don’t want to go up and down the street gauging the cleanliness. They will arrange transportation, special requests and reservations with pleasure and it’s enough reason to make this your annual vacation - one hour to Cancun , one hour to Tulum - what else can you ask for

Минусы: Just a little noisy from outside at night so if you are not there to party ask for a quite area and they will gladly relocate you

Плюсы: Location was great!!! Close to restaurant and bars!

Минусы: The pool is beautiful at the rooftop, but close early 6pm

Плюсы: The facility was beautiful and the entire staff was nice and helpful.

Минусы: Lots of noise outside of the hotel due to the location. The pool closed too early and the day pool party was basically non-existent.

Плюсы: This place is pure luxury. My boyfriend and I wanted to end our trip in style and oh wow was this great value for money. The rooms and pool facilities are incredible. We were greeted with complementary drinks and a warm welcome by Sandra. Hector, Samuel and the breakfast staff were so friendly each morning. The operations manager and reception staff made sure all of our needs were looked after. Perfect location. Would highly recommend staying here!

Плюсы: Great stay, nice location and staff are helpful and friendly. I really like the landscape of this hotel. step outside and your in different world

Плюсы: The rooms are large, clean and nice. Staff is great. Location is central, but not on the main street(which is perfect!).

Минусы: The music from the rooftop bar is nonstop. There was never a time to go relax by the pool quietly without the music blasting. I could hear it from my room in the early morning hours. It would be better if the music could start around noon, or at least be put on lower volume until then.

Минусы: So that was the horrible situation me and my wife are was in to .after a long flight we got to Playa del Carmen to the palm at playa hotel for our honeymoon we booked through booking website,that is rated a 5 star hotel. When we arrived at our room it looked nice and clean only to find out there were no hot water at all in our room , we understood there was a problem and accepted it as we had no choice . A little after midnight we noticed a huge flood coming from the restroom soon to spread all over the room we immediately called the reception with no one to give answer to the horrible situation. Over thirty minutes later someone came and told us we’re being moved to another room , may I remind you this was already 1 am and we were exhausted, we got to the new room only around 2 am, which was not as accommodating as the first room, we lost a whole night of sleep and started our honeymoon in the worst way possible, the answer we received from the reception is: there is nothing we can do. In day 2 we notice that there is still problem with the hot water, after 6,7 hours the girl from the reception send someone to checkout and he says that it’s ok, we call them again and she said that she’s coming herself to check. And she said that is really not normal and only tomorrow they going to check that. The last answer was “ok the only thing we can do it’s to move you to another room, again! We don’t believe that this is a treated for 5 stars hotel . That was my horrible vacation and honeymoon.

Плюсы: Room, bed, pillows, pool.

Минусы: The staff was not equal to the quality of the hotel. House keeping ignored us.

Плюсы: The hotel was excellent and we loved it

Плюсы: Staff was really helpful, the hotel itself is really nice and well located. There were nice touches throughout the room.

Минусы: They offered me an upgrade which seemed like a nice perk but they happened to upgrade me into a street view room and it was IMPOSIBBLE to sleep. The nightclub across the street would play really, really loud music every single night from 11pm and until 6am, when I was able to get some rest. The room does not have shutters nor screens, just curtains and this does not prevent the noise at all. Overall, really nice hotel but make sure you request non-street facing room.

Плюсы: The hotel is modern and well maintained, not too fancy but everything is beautiful and practical. The hotel is perfectly located in the center of Playa del Carmen, perfect to walk anywhere and explore. Shoutout to the staff for their help and kindness and especially to Sandra, the concierge, who has been the best to us. Perfect place for a long weekend gateway!

Плюсы: Great location. The rooftop is the best of the hotel, one of the best rooftops I've ever been. The staff was kind and helpful. The room was very spacious and comfy. Breakfast was okay

Минусы: I probably had the most noisy room at the hotel. Music until 4am in the bar across the street, the truck providing water to the facilities literally working under my balcony at 7am on Sunday...

Плюсы: The location was great with 5th Avenue a one minute walk away! Very close to the shops and restaurants. The rooftop pool and bar area is nice and we really enjoyed it on the hot days since the beach is not swimmable.

Минусы: The pool needs a clean otherwise it was fantastic.

Плюсы: Centric. Staff a great. Modern and great room . Very comfortable. In the room you have 2 showers A terrace and a lots of small things Like a bag with Towels to the beach . Umbrellas in case of rain , etc Breakfast is good with a lot of choises . Great atención . The pool at the last floor is incredible

Минусы: We got a room with a terrace to the street. Very noisy. You have to Ask for a quite room . The hotel restaurant try to attract people at night with a very noisy music .

Плюсы: The staff The location. The room is big and nice . Bathroom is excellent. Breakfast is good . Parking place

Минусы: For a 4 star hotel, I expected to get a clean and prepare room . This wasn’t the case. Beautiful hotel and poor maintenance Very noisy area at night

Плюсы: The staff was very helpful when I needed something. They got on it right away.

Минусы: All was good.

Плюсы: Breakfast was great and with plenty of options! The smoothies were the best thing ever.

Плюсы: A nice hotel offering you an awesome breakfast!!!....family friendly.

Минусы: No elevators. A little bit pricey for its location.

Плюсы: - Very clean, modern and nice hotel. - Big pool with a poolbar and beds in the water. Also more than enough sunbets around the pool. - Nice rooms with a safe and everything you need. - Breakfast buffet was amazing, fresh things and a lot off options. - Great location, 5 min walk to 5the avenue and 10 min walk to the beach. - Free parking (more than 20 spots)

Минусы: - Pool bar staff very friendly but really slow, they are not alert for orders. When you are thursty order two drinks at once. Besides that nothing negative about the hotel.

Плюсы: Staff is rude, lazy and totally cold.

Минусы: We didn’t like anything

Плюсы: Friendly staff.

Минусы: The entire complex (general area, pool area and bedroom) reeked of sewage. It was disgusting and definitely not something you would expect from a place where they charge you over $100 per night.

Плюсы: Property was very well located

Минусы: The location and the staff, the reception team was very helpful and very attentive at all times

Плюсы: Красивый интерьер. В элементах интерьера присутствует дерево. Большой бассейн. В нем можно полежать на лежаках и покачаться на качели, прямо в воде. Так же, прямо в воде, можно посидеть за барной стойкой. Очень много зелени на территории отеля. По утрам поют птички. Есть прокат велосипедов. Чистое море. В отличии от Тулума, Акумаля, и частично Канкуна, в воде не было водорослей. Отдыхали в октябре 2018.

Минусы: Шумный кондиционер. Выбор блюд на завтрак не такой большой, как хотелось бы. Выход на море общественный. Т.е своих лежаков там не будет. Плохо работает вентиляция в ванной комнате. Одежда не просыхала.

Плюсы: Great location. Prices very reasonable. Crew are gentle and organized.

Плюсы: Breakfast and service was good.

Минусы: My initial reservation was not respected, got a 2 bedroom instead of 1 bedroom.

Плюсы: Localization is perfect

Минусы: There is no elevator in the hotel and nobody to help you with the baggage...it can be a problem if you are carryng a heavy bag...

Плюсы: Отличное расположение - в 5 минутах ходьбы от центра улицы для прогулок с множеством ресторанов и магазинов. Есть бесплатная парковка для гостей, что удобно, если вы арендовали авто. На завтраки можно заказать различны фреши.

Минусы: Вид из окна не впечатляет, но мы и в номере днем не сидели.

Плюсы: Good value budget hotel

Минусы: First room we were offered was not so good it was at the back of the hotel upstairs and very dark. After we said we didn't like the room it was changed for one that suited us fine .

Плюсы: We loved the pool and the bed was very big and comfortable, the staff were very friendly.

Минусы: We liked all of it. Nothing bad to say.

Плюсы: Comfortable hotel. The pool garden is very pleasant.

Плюсы: Great location friendly staff.

Минусы: Breakfast included was very poor. Extra cost for expensive eggs!

Плюсы: Everything was good, the location, room comfortable, breakfast perfect, friendly people and the price reasonable.

Минусы: Nothing

Плюсы: Location and Breakfast

Минусы: There no parking for clients

Плюсы: Cheap, a/c in spacious rooms, center of town, friendly staff, couple blocks from beach. Let us use their bug spray as mosquitos in PdC are no joke - saved us!

Плюсы: I loved that they were so environmentaly conscious, the breakfast was delicious and the whole place was just so relaxing. It's also located at a perfect spot near the clubs/bars, restaurants, shops and mall! The staff was also excellent and very helpful. Overall great experience.

Минусы: The only thing I didn't like, which isn't a big deal, was the cafe closes early.

Плюсы: Location, graet staff

Минусы: Our breakfast was really bad! Didn't like to eat ourside when is so hot and bugs are all over your food!! Pool water had a lot of clorex

Плюсы: Nice breakfast! The interior courtyard was a lovely surprise. The staff was helpful with answers about excursions. The "happening street" with restaurants and vendors is one block away!

Минусы: Parking is very difficult and you often have to park a few blocks away. They never had enough seating at breakfast. Very weird and persistent problem! There were tables with no chairs, guests standing there and the staff did nothing about it.

Плюсы: Price value was great. Close to 5a Avenida but quiet. Guillermo or William at check in was great

Плюсы: Good location, swimming pool and nice buffet breakfast

Минусы: Fridge in the room doing horrible noise! Could not sleep well. Furniture old in the bedroom

Плюсы: Breakfast was very good. The fruit, cereal, and pancakes were great!

Плюсы: Room was very spacious with a nice kitchen with full size fridge, cleaned, king size bed very comfortable . The stayed overall was great, staff very attentive, price for the room and location even better, free parking at property if driving a rent car. Breakfast little bit too simple but good.

Минусы: The bed pillow to hard and thick.

Плюсы: Clean, spacious room, Swimmingpool, price

Плюсы: The view from the rooftop pool was just as shown in the photographs. Although the area surrounding the property was a little off the main road, a quick walk to the end of the street and a quick left was doable. The room was very spacious and clean.

Минусы: The breakfast that was included only had a few variety of options. Expect simple things like bagels fruit and cereal. Nothing too filling but enough to get your day started.

Плюсы: In a general way facilities are super clean and comfortable

Минусы: The breakfast is not the best and you have to pay additional for something as basic as eggs

Плюсы: Large modern appartment with a/c,friendly and helpful staff,good breakfast included. Good rooftop pool.Not too far from beach.

Плюсы: I liked Nicole at the front desk.

Минусы: The refrigerator didn’t work so it took time to change it out. The girls at the continental breakfast were rude and treated me very disrespectfully. The property needed more trash cans. The office had to do an inspection before we checked out , I thought that was strange.

Плюсы: Big rooms

Минусы: Pretty far out, terrible breakfast, noisy AC

Плюсы: All is new

Минусы: We had a couple days without power and also without water.

Плюсы: Просторные удобные апартаменты недалеко от пешеходной улицы. Удобный паркинг, бассейн на крыше, но им особо никто не пользуется.

Минусы: Взяли дополнительную плату за уборку кухни, хотя заранее не было оговорено. Лаундж бар на крыше не работал. Минимум посуды на кухне, нет чайника. О завтраке не сказали ни слова (его нет, но он есть)

Плюсы: Hotel is very clean and fast wifi. Love the kitchenette and its location to street food

Минусы: Private Parking is too small for a standard car

Плюсы: Очень просторный номер, с хорошим, свежим ремонтом и очень большой кроватью. Есть маленькая кухня с холодильником. микроволновкой, небольшой эл.плитой. На крыше расположен отличный бассейн с шикарной панорамой! Очень позитивный и отзывчивый персонал. Отель расположен почти в самом центре, но в паре сотен метров от центральной улицы, поэтому в номере всегда тихо и спокойно. До пляжа примерно 5-7 мин ходьбы.

Минусы: Очень слабый интернет, работает очень слабо, обычные страницы в поисковике открываются по 2-3 мин, и то, если захотят. Завтрак был так себе: не очень вкусно и из нормальной еды почти ничего не было.

Плюсы: Food, Facilities and staff were excellent. Our room exceeded our expectations.

Минусы: The beach is small and rocky.

Плюсы: The facility was beautiful. Very clean. Helpful staff. The pool area was perfectly located and having a private pool by our villa was an added bonus. We booked the 3 bedroom penthouse. It was perfect for our group. Spacious, and clean.

Минусы: The downside of our trip was the food options. We chose a European plan because we thought there were 7 restaurants that would accommodate. We found that they only open on certain days which limited our options. We were told there would be an option for a $15 breakfast buffet when we went to flavors we were told no such thing existed (despite being there the day before with that option). We went to the brassiere for breakfast and was told the buffet cost 150 pesos when the bill came we were told the price was 550 pesos. We made reservations for dinner buffet at flavors. Over the phone I was told the buffet price was 600 pesos when we arrived and was seated I double checked the price and was told 900 pesos. There seemed to be a lot of flip flopping with the restaurant pricing that caused some frustration during our stay. We ended up leaving the resort for meals during our last 2 days. The 1 decent option is a lunch buffet for 350 pesos. But the location is limiting... it is by the pool but you cannot leave the area with food. The food option this is actually on the beach was closed. I guess I would have to suggest getting the all inclusive package that way you don’t have to worry about price swapping. But your options will still be limited as only certain restaurants are open of certain days.

Минусы: reservation process. They could not locate the reservation for a couple of days.

Плюсы: We liked the food. The breakfast tacos outside were good. The buffet dinner was reasonable, only $20 each. And my in laws said it was fantastic. The sushi was good but overpriced - ie $12 for a plain California roll (not crab) for example. Bar tenders, azulitos staff friendly.

Минусы: Front desk staff most unfriendly experienced in the world so far. Came at 3pm to the hotel off a ferry from cozumel and we were all feeling nauseated and tired. Told at front desk to come back at 3 (did I say it was 3?). So we went to get lunch at the resort which was a fiasco because we did not have a room number yet so they could not charge the room and they would not let our group leave until that was figured out. So I went back to the desk and it still took at least another thirty min. My kids were bored and making a scene (exhausted, needing to lie down). The staff from the manager on down were all lacking compassion. I think we got our room finally at 4:30. Oh and our luggage never came up. Then we had booked the non all inclusive plan (cost difference $199 per night per room vs $677 per night per room). They did not offer to let us upgrade on arrival for a cost. This created issues in that many restaurants did not know what to do and this created delays after all meals. They are not close to any restaurants so you are stuck there unless you take a taxi. I could not get a glass of wine with dinner (I wasn’t allowed to buy one - smh). The resort is huge and they gave our group of four adults one map even though we booked two rooms. Breakfast Kids club requires reservations for each session. It was hard for us to plan ahead. Wish they allowed drop off. Kids even treated like second class citizens (every child at the resort except mine got a cool flotation device-they really know how to do the have nots at this resort). Overall we loved and appreciated azulitos and that WAS included. The on-site travel agents over charged us for our excursion. Check out was ok. We did express check out but even with that there was confusion at the front desk. Oye. They need to fix this. They should not offer something less than all inclusive without putting a list of menus with prices in the rooms so that we can figure out where we can eat. They need to make the check out process at meals quicker. Be generous and friendly to get things off to a good start. I felt terrible about our stay for the first 24 hours and we were only there 36. What a waste of $1500 we spent there.

Плюсы: The layout and the activities staff like Paco and the girl at the main pool activity booking center. Carlos in the tequila bar was great.

Минусы: Our room wasn’t ready even by 1500. They made it a nightmare for friends and our hired photographers and make up artists that were not hotel contracted to enter the property. They tried to con or rob you at every transaction. The general staff was not friendly and slow to respond. We had a room with a pull out couch that had no bedding and despite calling and requesting it. After 1 hour at 1100 pm we called back angrily and they finally came. They didn’t give the correct room to our family members and when challenged they really fought us. I would never go back. The staff at Sandos was 1000x better.

Плюсы: The staff was friendly and helpful. I loved the food!

Минусы: The room and bathroom could have been more private.

Плюсы: The property is beautiful, truly great. It has a private beach, about 5 pools, bars that serve excellent, delicious, fresh drinks, and excellent personnel. It’s employees is what makes this place outstanding. The room was big and comfortable with a great balcony and beautiful view. The food at the buffet restaurant was excellent and the service was outstanding. Our favorite people were Lupita in the buffet breakfast restaurant, one of the female bartenders that works at the bar next to the reception. I don’t remember her name but she is from Campeche. Super friendly, cordial, and the drinks she makes are delicious. All the people in the front, especially the guys that get the car from the valet and take your luggage to the room, I cannot remember their names because there was many of them, but they were just excellent, and last but not least Maria, the lady that cleaned our rooms. She was friendly, and did a great job of keeping everything clean. The beach is clean and very nice, with plenty of seating areas and activities for everyone. The pools are big and because of the weather, the water is warm. There is hammocks outside, close to the beach.

Минусы: Ants in the rooms. My husband didn’t like the bed, because he thought it was too hard, but I thought it was fine.

Плюсы: Overall the staff is very nice. The complex offers all the amenities one can hope for to spend a good time with both family and friends. I enjoyed a good time with my family while on business there.

Минусы: The food isn't great in the different restaurants. A long wait at check in and check out. Certainly they could use more people at the front desk. The common areas could be cleaner.

Плюсы: The resort is outside of playa del carmen, around 15 minutes - away from all the parties & co. The resort is big and has several restaurants. Generally hotel offers all inclusive - you should go for it, if it is offered for a reasonable price. The hotel facility has a lot to offer and we had a big suite.

Минусы: In general the hotel is quite pricey, even without the all inclusive option. The rooms seem old and feels like it was not renewed several years. We had a personal concierge, who was almost never reachable. The reception gave me 3 different concierge numbers, but rather than that were not ready to help me. So each time I was calling through the 3 different numbers until finally someone eventually picked up. Staff is looking to take every single dollar out of your pocket: 50 min massage = 180 US dollar. Bali chair at the beach = 120 dollar. Bali chair at the pool = 80 dollar. Pack of cigarettes = 8 dollar. And it doesn't matter if you have all inclusive or not. On top of it, the bar staff are not trained for guests that are not all inclusive, telling you that you can't have any drinks. Quite frustrating.

Плюсы: A wonderful resort. We didn't stay all inclusive as we were attending a wedding, but didn't spend much when we charged things to the room. Wonderful pools, excellent staff, quality of the accommodation is very high.

Минусы: Was a little boisterous at times (parties going on right outside your window) so was difficult for toddler to sleep (both in the day and at night).

Плюсы: Breakfast options were plentiful and had a great range of food.

Минусы: The food quality in some of the restaurants could improve. We were happy with all of our meals but we were not blown away.

Плюсы: The room and food

Минусы: Golf carts where not available. You could see them parked all over the property