Плая-дель-Кармен — отели

Плюсы: Access to bikes for all hotel guest was a great way to get around.

Плюсы: The property is large but just amazing. The waterways make this place very special. The staff are top notch. Toiletries are divine. Having water sup boards and kayaks add so much.

Минусы: Not enough bikes around.

Плюсы: In general , the stay was good , the people in the service was excellent

Плюсы: Service

Минусы: All prices in US dollars- we are from Canada

Плюсы: The property was gorgeous. The pools were huge and the beach was incredible. The food was very good. It was expensive but was worth the price. The kids club was great and the boat rides were so fun. I can’t wait to go back.

Плюсы: Everything was great. The only complain , why do you have to use a picture like the one in Celebraciones in the last page to show that everybody is welcome? Accept anybody but do not advertised like that. There are still children That can’t understand those things and many adults too, so, RESPECT them.

Минусы: What I told you before!

Плюсы: Staff was nice and location is beautiful.

Минусы: Very run down place (pool tiles were falling off and the facilities felt very 90s) and the hotel was way too full so there was not enough staff. Service very slow and bad system with reserving pool chairs and beach chairs early in the morning in order to have a space!

Плюсы: Чисто и комфортно ! Обходительный персонал! Отдельное спасибо Recardo☝️

Плюсы: Этот отель не стоит этих денег!

Минусы: При заселении обнаружили ремонтные работы напротив. Испачкали наши чемоданы. Отель выставляет цены в долларах а списывает в песо по выгодному курсу . Цены в ресторанах просто заоблачные. Все расчитано на то что далеко от цивилизации

Плюсы: This hotel has a great staff and an excellent breakfast. It is in the gated community of Playacar, making it a very safe place to stay and go for evening walks. It is on a Golf course and has lake views and has an adequate pool. In it's heyday, it was probably top of the line. The staff bent over backwards to help in any way they could. The breakfast staff is friendly and courteous and we enjoyed the variety of foods offered.

Минусы: Unfortunately, this is a tired old hotel that has seen better days. We stayed here a couple of years ago and thought that maybe they might have fixed things up a little more by now so we decided to try it again. The air conditioner in our room leaked water the whole time, the bathroom had inadequate lighting, bed was hard, pool was still missing some tiles. It needs a lot of fixing up to bring it back to it's former glory. If the company would invest some more money in bringing it back up to a higher standard, it would be great value for money and they would get more guests.

Минусы: The buffet could be better.

Плюсы: Great location inside a facility with 24 hours security.

Минусы: I think they need renovation

Плюсы: Great breakfast with fresh fruits and amazing pancakes

Минусы: The water quality of the pool was a bit poor

Плюсы: It was all perfect. Room very spacious and the spa services was excellent, i had the best massage! Breakfast various and tasty. One of the most relaxed property! Would love to come back!

Плюсы: Hotel inside Playacar gated community. Very close to the attractions. Good old hotel, ok in relation to price. Could be a very nice boutique hotel with a Decoration/pool revamp.

Минусы: Breakfast could be better. Swimming pool is too old, cannot be used furniture in the swimming pool the same, old. Spa is beautiful, used to be very famous in Playacar. Now it is in very bad shape of conservation. Hotel offers a beach club at Ikonik, (Carmen hotel), it helps. Hotel is very nice, golf course front, building is beautiful, but in general needs a revamp/update. There is no reception, just a small desk. Park car and bring the suitcases yourself 100 meter far.

Плюсы: Сам отель снаружи очень красивый, роскошный. На строительство, видимо, потрачены сумасшедшие деньги. В гротекном олимпийском стиле, который, к сожалению, продолжается и внутри номеров. Очень красивая прилегающая территория, настоящий дендрарий. Пруд с множеством черепах.

Минусы: Ужасно грязный бассейн, весь в грязной пленке, просто отвратительный! Очень неуютные номера, проживали в большом сюите, очень темный, похожий на пещеру, несмотря на роскошные отделочные материалы! Неудобный сан.узел. Номер из которого хотелось поскорее сбежать! Отвратительный завтрак! Максимум на 2 звезды тянет.

Плюсы: This was my 3rd. Time staying at Eurostar and once again I had a great time.

Плюсы: Великолепный отель, в тихом уютном месте, в романтическом месте, возле озера, в окружении пальм, цветов. Рекомендовал бы брать обязательно в аренду автомобиль для путешествий (бесплатная парковка имеется). Пляж относительно далеко, но в этом свой плюс, спокойное, прекрасное, уютное место. В озере кишат красноухие черепахи, которые забавно выпрашивают корм у туристов, что так же придает свой шарм. По лужайкам периодически прогуливаются олени и коати.

Плюсы: I was given a golf view room. The hostess was very kind and diligent.

Минусы: In order to access Playa del Carmen, I had to call a taxi willing or unwillingly. The hotel is kind of hidden within the Playacar community.

Плюсы: Quiet, beautiful. Old Mexico charm.

Минусы: Bed was too hard

Плюсы: Когда то великолепный Отель. На сегодняшний день ещё держится. Отличное тихое и спокойное место. Отличный приветливый персонал.

Минусы: Слабые завтраки. Негде поужинать, абсолютно. Сантехника требует ремонта. В СПА работает одна сауна.

Плюсы: Beautiful pool spacious rooms very well laid out nice views great location of the center of the city only downside is to many children on this visit

Минусы: Too many children staying there on this visit

Плюсы: Location was good, being central while not suffering from noise etc. Location on the beach was good as well. Hotel layout however is far from ideal, and not well represented in the photo's etc.

Минусы: The organization and layout of the hotel has lots to be desired. Having reserved a "swim up room", one would expect that the room is situated on the pool level. This is absolutely not the case, and the swim up rooms are at garden level hidden behind the main building, they have a sort of lap pool which runs along the length of all of them. Obviously all of this is not visible in the photo's. Very disappointing and really not what would be expect for the price of the establishment. Secondly, none of the hotel pools are heated, this makes them basically unusable out of the high season, and the ocean is warmer than the pools. All in all, there must be better options than the Marriot.

Плюсы: It was clean and beautiful beyond our expectations. The design of the hotel, separating us from the rest of the town, was very much appreciated.

Минусы: Yes, the total lack of a solid wall separating the sleeping area from the bathroom. Privacy is a must for a bathroom, and there was none. Even the door for the toilet stall had a huge gap so no privacy there either.

Плюсы: The staff is very nice and helpful!!! They were also very kind and gave us a welcome card and sweets for our aniversary! They also managed a late checkout which made our stay amazing until the last moment!

Минусы: Some guests left their own belongings on de swimming pool chairs so they will have a nice spot even when they arrive very late... so when I arrived most of the pool were already taken...

Плюсы: Fantastic property & location, the breakfast selection was excellent. Easy check in and check out process too.

Минусы: Wish the pool was heated It was too cold to go in

Плюсы: В самом центре города, очень удобно для вечерних прогулок по городу. очень много рядом приятных ресторанов и магазинчиков сувениров

Минусы: Мы купили самый дорогой люкс, с видом на море, заселить на смогли только около 16, но это не самое страшное, под окнами есть клуб с громкой музыкой алкоголем и танцами, клуб принадлежит отелю, так что поспать днем вам не удастся, музыку выключат только в 19. Море было не чистым. Если вам гулять-пить и веселиться, то в Хаяте и не плохо. если лежать на море читать книгу, плавать и думать о вечном) то найдите другое место.

Плюсы: Location

Минусы: Very noisy in the afternoon

Плюсы: The staff were all super friendly, excellent customer service, from the safe guard to the ladies that were cleaning our room. I would definitely recommend to anyone visiting Cancun!

Минусы: Nothing

Плюсы: The property itself, the staff, the location!!!

Минусы: Nothing that stands out. We had some people out at the adult pool blasting a boom box, but once we spoke to the staff, they handled it.

Плюсы: Staff was amazing and resort was very clean and beautiful

Минусы: Nothing

Плюсы: Прекрасная атмосфера чистоты,люкса,безопасности. Самый прекрасный массаж с CECILE !!!!очень рекомендую .только ради этого стоит остановится Прекрасный суши ресторан! Очень удобный отель если планируете посетить что то в Play del Carmen или рядом. Внутри как будто оказался в другой стране и другом измерении ,и это очень здорово оказаться в цивилизации в этом празднике жизни .

Минусы: Завтрак достаточно скудный . Море в этом месте как и по большей части мексиканской ривьеры желает лучшего ,но все таки искупаться можно . В первый сеанс массажа нас с мужем мягко сказать разочаровал но !!!огромная благодарность SPa что предложили нам совершенно бесплатно ещё сеанс массажа в другой день и это оказалось самым лучшим что мы попробовали ! Заказали экстра ночь после пребывания ,но по своей ошибке ,и когда пришли просить через несколько часов аннулировать бронирование -мужчина на ресепшн равнодушно отказал .Понятно что сейчас отель новый и пустой ,но было некрасиво врать что деньги уже сняли и не вернуть их .И спустя минуту После того как мы ушли от ресепшена нам приходит уведомление что они сняли деньги.То есть можно было отменить но не захотели ,неприятный осадок .

Плюсы: Love it

Минусы: Nothing

Плюсы: Everything... beach pool room food and service

Плюсы: Beautiful property, wonderful staff.

Минусы: Room floor should be cleaned daily since beach sand is always brought in

Плюсы: Excellent facilities and attentive staff. Loved the bikes for getting around the resort.

Плюсы: Very nice hotel and property. Everyone is nice and the bedroom is super comfortable and new. Drinks are a bit expensive 8 dollars for a Corona. I really enjoyed my stay, the only issue are the beach umbrellas. You need to get to the beach at 8 in the morning if you want to guarantee an umbrella. It seems to be an ongoing problem and many other guests were angry. The sun is very strong so it's very dangerous to don't provide umbrellas.

Плюсы: SERVICE AND FOOD AND BEACH

Минусы: A little pricey for drinks.

Плюсы: Роскошный отель. Богатая флора и фауна. По территории комплекса ездили на велосипеде. Можно бесплатно покататься на лодке по каналам - увидеть множество птиц и небольших крокодилов. Хорошо оборудованный пляж.

Минусы: Очень дорогие рестораны на территории. Море не прозрачное.

Плюсы: Прекрасный Отель, имеющий свою природную живописную территорию с гольф-полем, чудесным пляжем и комфортабельными номерами. Особенно было приятно видеть вышколенный персонал, который мгновенно на все реагирует и решает любые вопросы. На огромной территории по вашему желанию присылают электрокары с водителем, но также Вы можете передвигаться на велосипедах, которые здесь предоставлены в изобилии. На девственной территории отеля множество птиц, небольших варанов, а так же других забавных зверюшек. Завтраки были отличными, при этом желающим гостям предоставляются боксы для упаковки понравившихся блюд. Все, что не смогли скушать на завтраке, всегда можете взять с собой. Это уникальное явление даже для отеля самого высокого уровня. Рекомендую всем выбрать этот Отель. Не пожалеете! Приятного отдыха!

Плюсы: Обслуживание.Персонал. Номер. Пляж.

Минусы: Очень большая территория. Прямо в лесу на болотах. Запах. Москиты. Очень дорогие рестораны. Нет кораллов в море.

Плюсы: Great service, good food and nice palapa style bungalows to stay in giving it a good deal of privacy despite the size. The beach and restaurants adjacent to it are beautiful.

Минусы: Nada.

Плюсы: It’s nice tropical paradise. Clean and cozy rooms. The staff is very helpful.

Минусы: The food is mediocre. Lobster was is disaster. Loud music coming from outside parties was very frustrating. Beach is semi private.

Плюсы: Домик у самого моря. Приятно спать под шум волн. В номере есть бассейн. Порадовало наличие кофе машины, большое количество воды и близость моря. Вкусные завтраки.

Минусы: Единственный минус такого домика - рядом на пляже отдыхают в том числе и местные жители. Днём шумновато, но после заката все расходятся.

Плюсы: The service from all staff was exceptional. We travelled during unprecedented times which could have made the holiday more testing for everyone. This was our second time here and the level of care and attention did not disappoint. We have enjoyed every minute of our stay although it was under difficult circumstances. We left with heavy hearts as we do so enjoy this resort. The meals were on point and varied, the service excellent and the rooms well appointed. It was a pleasure to not have a TV in the room as a distraction. I cannot speak too highly of The Mahekal and its staff as it will be our next destination once the situation we find ourselves in has settled down.

Минусы: I think I have said everything I do like & can't think of anything I don't like. This is a special resort which hopefully will ride the storm...

Плюсы: Amazing service and staff, clean and beautiful property, great location on the beach and near all the city center has to offer.

Минусы: In room refrigerators would be nice to have.

Плюсы: Wonderful staff and equipments

Плюсы: Perfect location. The resort is just beautiful, very tropical. The food was delicious and plenty options.

Минусы: Paradise

Плюсы: Staff is so nice! Grounds are beautiful, breakfast is awesome - basically best spot in playa. Second time we stayed here and would def come back again!

Минусы: Honestly, I cant think of anything I would change!

Плюсы: Lovely and beautifully manicured landscape. Love the palapa style rooms with private balconies. The hamacas are a welcome touch! All the staff, regardless of their job, are very friendly, accommodating and courteous. The variety of food options and on-site restaurants was amazing. Enjoyed the feeling of being away from everything and at the same time so close to Playa's main street. Will definitely return again early in 2021.

Минусы: That we only spent one week! Should have been longer!

Плюсы: Love this place: Our eighth stay in ten years!

Минусы: Really can’t see how anything could be improved. Sometimes music from concerts at nearby Mamita’s is horrendous but that is not Mahekal’s fault.

Плюсы: The place is beutiful the food is good

Минусы: The service - they are asking for tips all the time and if you will not give them they will stop serving you.

Плюсы: Great location very helpful staff beautiful hotel

Минусы: Tried to charge us for a lot of incremental things, better room, additional guests in the room. We booked a boat through the concierge and they messed up all the information including the pick up time etc and then were not helpful at all

Плюсы: Everything about this resort was amazing and exceeding our expectations. We will be back.

Плюсы: we like the beach

Минусы: The foods was slow and expensive

Плюсы: Отель находится в замечательном природном заповеднике - огромная ухоженная территория , несколько квадратных километров (всего на ней 4 отеля-люкс) с каналами, сенотами, джунглями, птицами и животными. Чистый, комфортный пляж. Море защищено искусственными рифами - очень комфортно плавать, коралловый песок, ни следа водорослей. Замечательные виллы с видом на лагуны - тишина, ощущение, что вокруг никого на километры. Хорошая разнообразная еда, отличные завтраки. Персонал выше похвал - предупредительность и эффективность. Мы планировали через неделю переехать в гостиницу в Тулум, но после BANYAN TREE продержались там одну ночь и вернулись ещё на неделю обратно. В последний день мы выезжали в 7 вечера - нам бесплатно оставили виллу до отъезда. Даже в ряду эксклюзивных отелей, которые мы стараемся выбирать для отдыха, Banyan Tree безусловно запомнится.

Минусы: Плохо работают шаттлы: территория огромная, и первый день, чтоб добраться до пляжа, ждали шаттл после вызова минут 20-25. Потом сориентировались и ездили только на велосипедах - быстро, удобно и очень приятная дорога. Дороговато конечно - и проживание, и рестораны, но оно того стоит. Первую неделю было очень мало проживающих, и нам заботливый персонал буквально шагу ступить не давал. На вторую неделю на рождество понаехало американцев большими семьями с детьми - стало заметно шумнее, уже не было ощущения эксклюзива, суета на завтраке, надо заранее заказывать рестораны на вечер. Но это все капризы, к которым нас приучили за первую неделю. Очень завышены цены на экскурсии: например дневная экскурсия на катере на коралловый риф неподалёку - 4 тысячи USD. Мы заказывали аналогичные экскурсии по интернету в несколько раз дешевле. 300 USD в час за массаж - это тоже перебор, тем более ничего выдающегося. На пляже в Тулуме делают массаж за 50 долл. лучшего качества.

Плюсы: the villas are just excellent.the restaurant options are sufficent and of good qualty.minor issues like the construction noise at the beach were managed by stopping and generously treated by antonio meden(food and beverage manager) who spoiled us in an exceptional way during our stay.very pleasant beach area with super snacks ( the brownie was delicious).very good gym too.well kept gardens.

Минусы: internet connection little bit weak,transport service to the golf can be improved.

Плюсы: Everything but prices for food. All inclusive me next time.

Минусы: 15 dollar tacos was a stretch. I rush there were more food options locally available.

Плюсы: We really enjoyed our stay at the Banyan tree. It was so peaceful and homey. The staff was wonderful. We were pampered and taken care of from the moment we stepped on the property. The villa was well cleaned and attended to during our stay.

Минусы: Prices of the restaurants were quite pricey and the food wasn’t really worth it.

Плюсы: Clean, comfortable, amazing service, great food,

Минусы: Food is pricey

Плюсы: Great service

Минусы: It’s not as clean as an American would come to expect from a hotel...

Плюсы: Every thing

Минусы: The prices for the food

Плюсы: Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...

Минусы: Food is pricey. places to visit outside the resort are further away. Beach is small and has huge sand bars

Плюсы: Мы с мужем остановились в этом отеле на одну ночь - у нас было начало экскурсии рано утром. Для одной ночи отель отлично подходит: расположение хорошее, цена приемлемая. Но сразу хочу сказать, что отель придерживается стиля американских "Мотелей" (так что не удивляйтесь). Мы остались довольными данным ночлегом.

Минусы: Не хватает завтраков.

Плюсы: It has a great location Ado bus station is too close by walk ( max 300metres ) Cocobongo clup is on The left side of hotel 5th avenue is on The right side Clean rooms

Минусы: If u want to use this hotel it wont be a good idea because This hotel is So close to all of The popular clubs, restaurants

Плюсы: Единственное хорошее это белье и подушки

Минусы: Отель не ремонтировали лет 10, все ломается, все течет. Наверное когда-то отель был модный, но хозяева после открытия видимо ни чего не ремонтировали и просто забили. Не верте фото на сайте.

Минусы: Service bad in night!

Плюсы: Beautiful room

Минусы: Loud music and people every nicht all the time - Impossible to sleep

Плюсы: Location

Минусы: Where do I begin. We first checked in and David said our reservation was cancelled. When we finally got our room, I wanted to shower since I had been traveling since the night prior, no hot water. I called and David said it was being taken care of. Ok. I took a cold shower. The next day, the water was hot, and all of a sudden there was no water! The next day, my friend was in the shower, the water stopped coming out. Called again to get it fixed. Water starts again , my friend jumps back in to finish up her shower, Brown dirty water comes out. I fill up a cup of the dirty water and take it down to the front desk. He takes a picture and sends it to his manager. Maintenance comes and fixes the problem. We were then promised that the manager would speak to us t be following day because she was not there, she was at the sister hotel down the street and was getting ready to leave. I asked to be moved to a different room, no other room was available because the boutique was under construction! He offers two rooms on two different floors. I asked to be moved to the sister hotel, he said no rooms were available. So we were stuck in this dirty hotel. The next day, I ask to speak with the manager, "oh she's not working today it's sunday". Really??? Our last day the cable goes out and nobody can come out to fix it today. -The boutique website indicates they have a spa- nope -rooftop bar and pool - closed for construction -Did I mention that there was major construction going on right across the street. The In Fashion Boutique website didn't indicate any of this ws going on. This was the worst vacation I have ever had. No compassion for guest here. I will NOT be returning.

Плюсы: Very tired and seemingly uncared for. For $25 more per night there are MANY newer, fresher much more “in” hotels in the area where service and comfort meet. It was a place to stay. Period. You can do a lot better in Playa than this uncared for place. Good caring service doesn’t cost a hotel anything...Clearly this establishment’s owners don’t buy into this. It’s evident. Housekeeping and Doormen were the only pleasant team members at InFashion Hotel and Spa.

Минусы: Where do I begin....

Плюсы: Location

Минусы: Salt water in the shower and tabs!!!!!

Плюсы: LOCATION, FRIENDLY AND ATTENTIVE STAFF.

Минусы: During the evening and into the night, the clubs across the street, the music was extremely loud.

Плюсы: The location, room, comfort

Минусы: The only issue was the wifi that didn't work inside our room.

Плюсы: I like the spacious room, and soft bed.

Минусы: I can imagine that when they have opened this hotel it was one of the top 10, but unfortunately they didn’t spend a penny to make the money again.

Плюсы: The atmosphere was amazing relaxing and it reached our expectations! Clean and nice place... only issue room was on the first floor exactly next to the street so was pretty noisy!

Минусы: reception was refusing to provide me with my business invoice!!! It was specifically pointed out in the booking that I am a business traveler, however explanation was totally unreal that in Mexico they don`t do business invoices !!!!

Плюсы: Pros: Very friendly staff, great location, nice rooms, good breakfast and good price! Cons: No internet in the rooms, which for us was very important!

Минусы: Wifi is very bad

Плюсы: The decoration is great and the location is very good. You have everything very close. The pool on the rooftop is also very nice, specially after being on the beach all day

Минусы: The breakfast wasn’t the best, for this place I was expecting more. The bar on the rooftop doesn’t have many options.

Плюсы: Central location in Playa del Carmen, everything close by. Friendly staff, always very helpful. Clean room.

Минусы: Location is great, but also you get noise from the traffic. Also, the music from the rooftop can be a little annoying. For some reason, we didn't have good wifi reception in the room. Couldn't leave food in the room, it would attract ants. Having the breakfast menu in English, as well, would help a lot.

Плюсы: - The staff, specially in The reception was extremely friendly and helpful.

Минусы: - The room was really noisy, we had a door connecting to The next room with no isolation so we heard them showering, talking until early morning and playing music like if they were in our room. - The warmwater in The shower stopped working 3/5 days.

Плюсы: Staff was prompt to correct issues

Минусы: Would of liked a little more excitement going on balcony with pool ementies, but then I can understand time period of my stay.

Плюсы: Location, size of the bedroom

Минусы: Service is poor. Shower broken. Breakfast very very simple

Плюсы: В общем и целом отель хороший. Он весьма странный по устройству и по стилю. Этакий лофт с уклоном в красные тона. Номера хорошие, все необходимое есть в каждом номере. Расположение тоже хорошее. Нам дали парковочное место в подземном паркинге, это очень хорошо. Также мы отдали на хранение багаж, когда поехали на остров Косумель, перед заселением в этот отель. Не далеко до моря и пляжей, 5 авеню за углом.

Минусы: Что нам не понравилось- на завтраках просто беда- то йогурта нет, есть тарелки, то йогурт принесут после 2 ух напоминаний, но при этом нет тарелок. А когда вдруг все есть- нет ложек ! с яйцами та же беда- их нет, надо напоминать чтобы принесли. Вода на завтраке нет совсем. В номерах нам поставили 1 бутылку 0,5 только при заселении, хотя жили 5 ночей. Еще проблема с водой- ее временами отключали, даже во время принятия душа, а также очень слабый напор и временами проблема с горячей водой.

Плюсы: Love this place, especially when half price! Seems they have improved their wifi, too...or there weren't many people there to plug it up? Super staff, large well-appointed rooms, cool/funky decor, secure underground parking, great location.

Минусы: They used to have more and better adult channels...

Минусы: If you are looking for a disgusting two star motel, that has the trashiest, dirtiest drunken and loud slobs around, you've found your place. This is at best a 2 star motel. For how much they charge, this is despicable. The hair dryer is the ones on the wall you would find in a 2 star motel, all bathroom toiletries are unuseable and smells really gross. The bed is hard, uncomfortable and wrapped in plastic. There are weird stains on some of the pillows that was really disgusting. There IS no service, and it's really bad when they tried. Management must be awful. Every single time I've asked them to clean the room they had not, and house cleaning managed to try to come into the room to clean every single day for the week i was there for the 3 hours during the day I am actually in the room, all at different times, it's actually remarkable that they managed to do that. Hotel WILL CALL PRIOR TO CHECK OUT TIME TO BOOT YOU OUT. It's very possible that there are prostitutes at this hotel or this is the hotel that local mexican men bring their low end escorts to. Also very dishonest, tries to charge 2-3 times the rate available online, and then when you're about to book, they will then offer to match the pricing, you're better off not booking through them directly to make sure you don't get screwed. Overall, this is a run down, trashy motel that is not worth the money. You will actually experience 4 star or higher service at any of the other hotels in a similar price range including be playa, artisan, or any of the major hotel brands.

Плюсы: Although the place looks like something different, it was clean with a lot of common spaces to relax or work, an only a 1-minute walk from main street with everything at 5 minutes' walk around you. The rooms were very large and the free underground parking and free breakfast were a totally plus.

Плюсы: It is clean. It is near of all, sea, stores, etc.

Минусы: Nothing

Плюсы: Location. They allowed us to leave our luggage at the desk. Attached coffee shop.

Минусы: Rooms were decent but slightly worn out cosmetically.

Плюсы: Отличное расположение! За углом 5 авеню, до ближайшего пляжа 5 минут пешком, отличный ресторан при отеле, вкусно и не дорого. Отличный персонал, по всем вопросам можно обращаться, никогда не отказывали!!! качественная уборка, белоснежные полотенца, есть полотенца для бассейна/пляжа. Очень комфортная кровать в номере! Всем рекомендую!

Минусы: Все было замечательно, единственный минус, несколько минут надо сливать воду в душе, чтобы пошла горячая, но это мелочи по сравнению со всеми плюсами этого места!)))

Плюсы: i loved the fact that the hotel was next to all the action and the bathroom was renovated

Минусы: i didnt love the night noise though and the fact that the most of the people working in the hotel and in the restaurants didn't speak english.

Плюсы: Friendly staff

Минусы: Too hot (no A/C, only ceiling fan), WiFi didn't work, and too much noise from nearby bars/clubs

Плюсы: Location is the best. Staff is friendly they answered all your questions. Clean hotel. We arrenged our tours via hotel. The cafe next to the hotel provide breakfast egg,juice,fruit plate not very good not very bad. We asked for tea instead coffee but they said no!!

Плюсы: The pool was good. The room was clean and the location was very good.

Минусы: The front desk could have talked better English. Too expensive.

Плюсы: The building is very impressive, from outside looks nice and modern, inside is a great patio with the pool and nice tropical plants around. Location is great also, in the middle of everything. Rooms are very large and there is a nice restaurant at the ground floor.

Минусы: First, the furniture seems old and, because the rooms are so large, they seem empty. And second, we have bad luck at check in - we arrive at 12.00 and the guy there asked for 300 pesos for early booking in the room (not for him, it was the hotel policy I presume, but I would have appreciated some flexibility, as the hotel was more or less half empty) , or to return at 15.00 (they keep our luggage, though). We returned at 15.00, but then the shifts changed and we have to deal with another guy, and although we have already paid, we have to wait for the new guy to review all the papers, check all the issues there could be checked etc for almost half an hour. Except those two guys at the reception (or, at least the last one), all the personnel was friendly and helpful. And you might be lucky, I don't know how many receptionists they have, but there are some nice ones too, one help me to book a flight on a spanish-language site. There were some issues but not very important as I would choose this hotel for another stay.

Плюсы: Прекрасное расположение. Удобно по отношению к пляжу и городу. Шум с 5 авеню есть, но незначительный. В прошлый приезд я проживал в отеле, который находился на 5 авеню. Спасть было невозможно. Здесь же практически шума не было. В моем номере не было балкона. С одной стороны это минус, но с другой стороны-отсутствие уличного шума. В отеле хороший бассейн, где можно поплавать и полежать на шезлонге. Приветливый персонал, четко следящий за посторонними в отеле. Пост охраны прямо при входе в отель. Потому абсолютно безопасно. Хорошее кафе при отеле, где можно вкусно и недорого позавтракать и перекусить. Хорошая вентиляция в номерах. Автоматическое включение и климат контроль. Это очень важно, спасибо!

Минусы: Минус был только один: несмотря на хорошую уборку и чистоту в номере, горничная постоянно забывала доносить свежие полотенца. Да раза было, что приходя с пляжа в номере не было ни одного полотенца. Приходилось ходить по отелю, искать горничную и просить у нее принести хоть что-то. За мои 10 дней был только один раз, когда все полотенца были на месте. и то только после того, когда я просил их это сделать. На столике в ванной комнате стоит табличка, на которой написано о том, что "Мы заботимся об экологии. Пожалуйста, если вы хотите, чтобы ваше полотенце поменяли, оставьте его на полу. Если хотите, чтобы оно осталось, то оставьте на полочке или на крючке"... на деле же убирались все полотенца: и чистые и грязные. Но замена не производилась. Либо клали только одно большое. Полотенце для лица вообще было только один раз и то исчезло на следующее утро. С мылом было то же самое. Начатый кусок убирался на следующее же утро после распаковки, а новое не предоставлялось. Потому вместо мыла использовал гель для душа.

Плюсы: The price was very affordable! The location is amazing. The colectivo bus stand is literally right around the corner. ADO bus stand and the public beach is a 10 min walk. There are plenty of local Mexican restaurant serving great food. You can walk to 5th avenue in 5 mins.

Минусы: The rooms, as described, was very basic. I mean they had a crt monitor TV. But, I knew that I was getting a basic room without many amenities and it was more than enough for the price.

Плюсы: It’s walking distance to the beach and 5th ave. The AC worked OK although bonus it was loud enough to knock out any sounds from the street. The hot water also worked well

Минусы: I don’t even know where to start. I’m certainly not expecting a five-star hotel for the price that they charge. I travel to Mexico often and understand what a local hotel is like. Staff was not very friendly. The room was less than basic. The mattresses in Mexico always tend to be hard but this one felt like a 10-year-old box spring without the mattress. Everything is tired and old. The room needs painted. The light bulbs burnt out on my first night and they said I’d have to wait for maintenance to the next afternoon. They also stated the rule is one towel per person for every two days. Although they did finally give me another one when I said my first one was dirty and torn. But they did leave it in the room for the two days and not replace it. Lol. I have included a picture of the amenities they leave in the bathroom a single use head and shoulders shampoo and a tiny bar soap. The lobby smell was atrocious the first day.

Плюсы: The hotel is in the good location, few minutes walk from the 5th Avenue with all the bars and the beach. It has a nice swimming pool. Staff is very friendly and helpful, they have reception open 24/7 which is good in case you want to check in later.

Минусы: The only thing I would change are the furnitures in the rooms, the bed was very comfy but they could change the style from the 80s to more modern.

Плюсы: The pool was a lovely size and temperature. Hot shower with good pressure. WiFi was very good at pool area, not so good in the room itself. Beds were comfortable and big. Room was spacious and clean. Cleaning was done daily and received clean towels. Friendly personnel. Quiet area, near to bus station and the main shopping area.

Минусы: Bad internet reception in the room.

Плюсы: Swimming pool is nice and breakfast though simple, is better than usual coffee+pastry. It includes eggs, toast and coffee/OJ. The hotel is 2 blocks from 5th Ave and 3 blocks from the beach. It can be a downside because on one night there was too much action with karaoke singing under our windows until 5 am in the morning.

Минусы: Water was shutting off for 30 min-1h several times each evening. Our fridge was not working and I had to beg to exchange it since we needed to store baby's milk. AC was broken as well but someone came to fix it fast enough. Similarly, I had to ask several times to have 3rd towel delivered to both rooms thou we paid a 3-person rate for each. Overall, customer service is lacking.

Плюсы: It's in a great location close to everything! Collectivo station around the block for cheap transportation anywhere, a few minutes away from Quinta and the beach, plenty of stores around the immedite area and Walmart is about five minutes away walking. The feel of the hotel is very relaxed with no major flow of people. It made it seem like a little safe haven away from the madness of the tourists. Overall it's a great hotel, great amenities, excellent location, and the staff is super helpful.

Плюсы: Бассейн, расположение, цена

Минусы: Слабый wi-fi, забитый душ, лужа в ванне

Плюсы: Good service and a really nice pool

Минусы: We arrived at the place after a flight and only after we arrived they started to tidy up the room so we waited outside for about 15 minutes

Плюсы: Pool was great, rooms were clean.

Минусы: No water to drink or buy, key system wasn’t working so it didn’t feel very secure.

Плюсы: Excellent staff, very clean and comfortable, nice pool, good showers. Excellent location near bus, ferry, beaches, shopping, cafes.

Минусы: Nothing.

Плюсы: Location Car park Comfortable rooms

Минусы: Irritating music in public areas Restaurant without atmosphere

Плюсы: Nice hotel in Playa, close to 5th Avenue, but far enough not to be too loud or crowded. Nice area for walking around. Rooms were nicely appointed. Rooftop pool looked really nice. Staff was very pleasant and helpful. They had their own parking garage.

Минусы: Beds were a bit hard.

Плюсы: Отличное расположение, персонал очень вежливый и старается во всем помочь. Шикарные 2 бассейна на крыше, когда людей нет, просто сказка. Чистое белье, хорошая шумоизоляция окон и дверей. Хороший WiFi. До пляжа минут 5-10 пешком.

Минусы: Небольшие номера, нет холодильника в номере. Сам номер уже не новый. Парковка платная.

Плюсы: The hotel in general is modern and clean.

Минусы: Too much noise they were fixing a door outside in the FA building and they hammered and welding trough the all night I called to the front desk and they said They going to check but they never check it . And they nevera STOPPED.

Плюсы: Very nice and comfortable hotel in the best localisation. Polite, smiling staff, always ready to help with everything you need. Definitely will recommend this place to stay to all my friends going to PDC!

Минусы: Nothing... OK, maybe the mini fridge in the room would be the good idea :)

Плюсы: new modern hotel

Минусы: The large lounge beds were hot. You can get individual loungers and accommodate more people.

Плюсы: Appereance. Nice hotel

Плюсы: Beautiful hotel, perfect location, very comfortable beds, and nice room service. Walking distance from the lively Quinta Avenida but also quiet and very relaxing to sleep at night. Will definitely come back!

Плюсы: The staff is amazing!! Make you feel like your a movie star. Super friendly and helpful.

Минусы: Nothing

Плюсы: Excellent Hotel in the center of Playa del Carmen. Fast access to the 5th Avenue. Amazing pool view in the top of the hotel.

Плюсы: The location is great, the food is fantastic, the hotel is well maintained and all the staff is very nice!! Highly recommended!

Минусы: The swimming pool is great, but should be cleaned more often.

Плюсы: The pool

Минусы: Some guests lost money in their room safe.

Плюсы: The place is beautiful, the location is perfect, staff very well trained and breakfast (incredibly good). WiFi works perfectly in the room, shower excellent and bed very comfortable.

Минусы: The place doesn’t have elevators... so consider this when you book. Also parking lot is not connected to the lobby you have to pull your luggage to the hotel. It is a problem if you carry to much stuff like my husband and I!

Плюсы: Everything, reasonable price, short walk to the beach, excellent staff, clean, nice pool and bar. Free breakfast, cooked to order eggs and an array of fruit and food. Can’t say enough of how we enjoyed our stay there.

Минусы: Loved everything

Плюсы: Hotel is ver well located both to arrive by car and to walk to visit the city and 5th Avenue.

Минусы: The hotel is too noisy. All rooms face the central area where there is a swimming pool and bar, and you can hear (constantly) from your bed, the noise of people talking and the ambient music that started to play before 8 in the morning.

Плюсы: I had such a great time in this place. I have to say that the breakfast was included and this breakfast was quality 100%. I stood after the HM in a huge All Inclusive expensive Hotel and the food is All Inclusive but bad. At HM, I had the best experience at HM Playa:-)

Минусы: Nothing

Плюсы: We had a bit of a problem with our booking (we have chosen the wrong dates when booking the hotel). However, the staff at the front desk still welcomed us very friendly and they even managed to change our booked dates. After all, we were able to stay without any additional charges. Again, we really want to thank Julieta, Victor and Joan for their awesome help and their dedication to make our stay happen!

Плюсы: Nice room and silent aircon, beautiful pool area, great pool barwith reasonable pricing, perfect location of the hotel.

Минусы: The soundproofing between rooms wasn't the best, the breakfast always felt a little hectic.

Плюсы: Завтраки

Минусы: Удобства в номере странные: нет ни одной тумбочки, ни одного выдвижного ящика, стул при заселении был один, попросили второй - принесли но сломанный :) на него клали вещи. Кондиционер ужасный - работал в одном режиме (high) и ревел как раненый ягуар. Я в результате простудилась :(( и мы уехали на день раньше. По поводу возврата денег сказали обратиться в Букинг

Плюсы: Красивый интерьер. В элементах интерьера присутствует дерево. Большой бассейн. В нем можно полежать на лежаках и покачаться на качели, прямо в воде. Так же, прямо в воде, можно посидеть за барной стойкой. Очень много зелени на территории отеля. По утрам поют птички. Есть прокат велосипедов. Чистое море. В отличии от Тулума, Акумаля, и частично Канкуна, в воде не было водорослей. Отдыхали в октябре 2018.

Минусы: Шумный кондиционер. Выбор блюд на завтрак не такой большой, как хотелось бы. Выход на море общественный. Т.е своих лежаков там не будет. Плохо работает вентиляция в ванной комнате. Одежда не просыхала.

Плюсы: It was pretty place with a nice pool and enjoyable working people ! The room is really really clean ! Large room

Минусы: The room are large but not comfortable and obscure No big large armchair to seat just a bench and a chair ! Good design but not cosy. To close to a large avenue even if we don’t heard the road isn’t pleasant The gym is really poor !

Плюсы: Отличное расположение - в 5 минутах ходьбы от центра улицы для прогулок с множеством ресторанов и магазинов. Есть бесплатная парковка для гостей, что удобно, если вы арендовали авто. На завтраки можно заказать различны фреши.

Минусы: Вид из окна не впечатляет, но мы и в номере днем не сидели.