The Carmen Hotel - Adults Only

Расположение отеля, персонал

Не предупредили о депозите за сохранность номера (1000 долларов). Бронировал номер с частичным видом на море, но его (море) можно было увидеть только высунувшись с балкона. Дизайнерский номер не очень удобен в плане проживания нестандартными формами и мебелью. Континентальный завтрак, входящий в стоимость - на один зуб, не наешься ((

The stafff made a huge difference. Lovely Elizabeth and Cati took such great care of us. Just a great place.

The beach could have used better maintenance of seaweed

There’s really nothing you can’t like about the hotel, literally everything was presented beautifully.

The only thing we didn’t like was at no control of the hotel, the seasonal algae that has stayed at their shores for over a year is horrible. We have no one to blame but humans for their contamination and how filthy we are as people. The time is over, we have to change our ways, now.

Great hotel, unique design, large room, good partial ocean view, nice swimming pool with panoramic view, best location you can get. Jorge from the reception provide excellent support when needed.

1. The standard American breakfast was limited since we had 7 nights, only a predefined selection. We upgrade it once only by changing the omlete topping and they charge us more than the entire fare for the breakfast per person. Not exactly what you expect from a 5* hotel. 2. The property provide services for fitness and gym, but they are not in the building, few blocks away which are not so convenient. 3. The seaweed present all over the coast, from Cancun southbound towards Tulum, only few places with good area for beaching.