Ocean Riviera Paradise Privilege

Would not go back

Our butler, Janet

Strongly do not recommend this resort. I booked the Privilege package and nothing about this trip has been privileged. 1. I booked a Privilege rooftop room. Upon arrival to the resort they took us to a room that was not ours. It was half the size and in the middle floor facing the dumpster. 2. The resort lost our baggage 3. Check in was at 3pm. At 3:01 pm we attempted to make reservations at various restaurants on the resort and were unable to due to overbooking. 4. We have seen our assigned butler one time 5. There was a wine tasting event we were interested in, we were unable to go because it was booked. 6. The “Privilege” amenities are crowded by others who did not pay for the privilege package, wait at bars behind them, they take up chairs at the Privilege pool and beach. 7. At 9am we went to the beach to reserve a spot we wanted on the Privilege area of the beach, all were taken. 8. When you order top shelf drinks, some of the bar tenders roll their eyes at you and make you feel like you are asking too much. 9. There is one waiter poolside and beachside to take orders, so if you order a drink you may or may not see it an hour later. 10. After taking a shower, our floor in the entire area has 2 inches or water. We called for service, 2 hours later did not see anyone to help. 11. The current usd to peso in Mexico is 1 usd = 18.79 pesos. The resort told us that the rate on the resort is 1 usd is 15 pesos. This is a 100% honest review of this resort, please look at other options before booking at Ocean Riviera Paradise.