The pool could of been cleaner. It had leaves in it. Breakfast ran out of fruit. No printer for folks to print off airline tickets
Location of room near pool and outside access. Breakfast was plentiful and good. Black mold on the ceiling of our bathroom. Bathroom too small, had to get in corner behind commode before you could shut the door! Got a good deal through Kayak, would never have paid the rates quoted to me when checking in. 2 star rating.
Very close to the airport, great beds, large rooms and convenient shuttle to the airport. The hotel, besides the lobby, is a bit in the old side. Hall ways are a bit dark, room decor could use an update, as well as they are a bit dark as well.
She told us she could give us complementary late check out. No charge I was charged 20 and the cleanliness of the lobby and room needed tending to. The bathroom area had dark hairs throughout and the sink was extremely slow to drain. The sink and shower fixtures felt like they might come off in your hand if you weren't extremely gentile with them.
Close to the airport. Great shuttle service to the airport. The room was warm even though the air was turned down to 63 degrees.
The room,the staff, and the breakfast were great. Weird smell in hallway. Loud fan in hall. Must have just deep shampooed carpet m.
Stuff was very professional and helpful. Facilities is dated and in need of updating and/or repair. Ex. Loose wallpaper at 3rd floor elevator.
Hide a bed was broken with flat mattress and mattress was falling apart.
I do like that it was an easy drive from the airport, and wasn't particularly difficult to find. There was not enough parking. I had to park off to the side, though this apparently wasn't a problem. The room was a bit older, though still very functional. The wifi didn't work at all in the room.
Distance to and from the airport. Everything else. The room was small (after a request for most spacious room). Didn't get the room that I requested even after receiving confirmation via text message of my request. The noise of the ac inside the room next to the bed was terrible. I could here people upstairs flushing the toilet I could here people outside in the hall. There is no peace!!! Terrible place for $133.00 per night!!!
The customer service at check in was delightful and the room was incredibly comfortable. I had to wake up at 4am and received a cold (slightly below lukewarm, not ice cold) shower even though I let it run for several minutes. When I complained at the front desk, he did apologize, but I would have appreciated an offer of a discount of some sort. At 4:30AM, though, I understand staff does not always have the energy or authority to address a situation.
We were told that a van would pick us up at the airport in approximately 10 min. So we hurried to the pick up spot. We waited for a Ramada van for an hour. We did not realize that Windam was the same as Ramada. It would have been less frustrating if we would have been told to watch for Windam and/or Ramada van. The room was comfortable but needs some updating. We could not turn the tub faucet off and it constantly ran, the wall paper was coming off in places and there was an odor in the hall.
The location and price are excellent.
I liked that it close to the parks. And was right around all the restaurants, etc.
Location quite good, plenty of parking, easy to get to the airport. Breakfast included waffles. Pool filter was quite noisy, buy not to the point of hindering sleep.
I enjoyed the cleanliness of the room, the working television, the breakfast and location. The pool was nice, though cool and the bed was comfortable.
easy parking and easy to find n/a
This place is literally right down the street from Universal Studios and you can't beat the price. The beds are very comfortable. The hotel staff were incredibly grumpy. While I was being checked in, the man was bad mouthing to me a lady that had come up to ask a simple question. The people staffing breakfast were much the same; short tempered and rude. The cleaning staff, however, were really nice. The hotel is currently being renovated so there are some small issues, like the peep hole in my door was literally just a hole. We stuffed a tissue in it.
Price was cheap for area. $65/night. Beds were comfortable. There was a regular pool and kids pool/ small fitness center/ and free breakfast. Our mini fridge stopped working. They were doing renovations to rooms nearby. They charged an extra $5 to the bill for nsf charge but didn't explain what that charge was.
i didn't like anything there.It Isn't a good hotel....is dirty,the bed is bad the aren't organized ...it is a mess.
Good location, good staff... At night, the corridors are very scary...
I like the shuttle services and they let us check out a 1pm instead of 11am. I think the hotel could met the expectations of people with really low budget but not international travellers. The towels smelled and even after they changed the continue to smell bad. The TV was way too old and with damaged speakers. The hotel is the oldest in the area and you can easily notice that fact by the state of the elevator and the rusty hinges.The breackfast does not include any meat, cheese, fruit or fried eggs, basically you are offered just bread, so bring your own chesse and ham if you want a propper breackfast. The hair dryer didnt work either.
Скромный отель с не навязчивым сервисом. По типу советских домов отдыха. Рядом находится ликероводочный магазин "АВС" с хорошим выбором алкоголя, который поможет убрать все недостатки отеля. Советую этот отель людям приехавшим на выставку, т.к. находится не далеко от выставочного центра. Бесплатная стоянка. Были замечены грязные постели. Не торопятся менять полотенца в ванной. Гудят кондиционеры.
Spacious rooms, comfortable bed, everything including cooking utensils and washer and dryer provided. There was a live cockroach in our room.
Everything was great, even with the weather so bad. It was a shame we had to conceal some stuf, but Thank you. Will be back Jeff S Was limited , a shame
I especially liked the amenities & cleanliness of the rooms. I liked all it has to offer. It was a true joy to vacation there!
nicely appointed villa suite, updated and very clean. attentive staff, easy access to facility
This was our second stay and again we had a great time. The pool is amazing. The staff is friendly. There are separate area's for children which is nice when your not staying with a child. The rooms are so spacious. And the hotel is less then 15 minutes away from everything, IE theam parks, shopping, and dining. The only issues we had was there isn't any real way of telling which kind of room your getting. In our first stay we were in a room with a whirlpool and we believed we were staying in the same kind of room. We weren't. The room we did stay in actually smelt a little dank, wasn't as spacious, and the tv had terrible reception.
Cleanliness, facilities, proximity to Disney parks Noisy fountains, slow service, lack of tennis courts and kids entertainment.
Had a great stay, plan to stay there again.
We stayed in was a single room with separate bedroom and sitting area, it was clean and the bed very comfortable,. We used this as our home base for traveling throughout the area and only stayed on the property three half days around the pool. There were enough utensils in the kitchen, fridge was clean and the convection microwave was a good addition. We elected to not have room service so the washer and dryer was also a good addition. Overall the room was comfortable for two people. It was also good that they had a quite pool, however you need to get there early if you are to have any chance of one of the poolside cabanas. We stayed in building 10 on the fourth floor , the building backs onto a very busy noisy road. There was a very limited amount of washing detergent, shampoo, soap etc.. They should just add a couple of dollars to the cost of the room and supply an adequate amount of toiletries etc. The TV was so dark it was very difficult to watch any program . We were informed that there was no brightness adjustment on the TV it was an auto select feature, also informed they had numerous complaints and were in the process of replacing them. We only used the small hob for cooking twice , it was okay but mainly used it for boiling a kettle of water for a cup of tea. The exhaust fan over the hob vents into the room so all cooking smells stay in the room. Had breakfast at the on site restaurant it was average, staff were very nice.
Love the villa and the attentio to details
I'm usually much more of a boutique hotel person, but I was meeting up with friends for a night and having a villa meant we could have another person sleep on the pullout couch. I am so glad we ended up here! It has the benefits of a resort without feeling too commercial. The pool (there are four but we only made it to one) is large and beautiful. There are games set up at the pool, a waterfall, and a pool bar. The staff is unbelievably friendly and helpful. They give every guest a courtesy gift. It was so comfortable, we ended up not going out and instead getting a bottle of wine and relaxing on our large screened in porch. I highly recommend.
The staff was excellent... Called about an early check in, and when i arrived my room was ready by 10:00 am. i was very grateful. The pool area was fantastic and the Memorial day activities were great for my kids. We Will definitely be back.
The resort in general was beautiful and very well kept! I hated the early morning phone calls, it interrupted my sleep(which I love to do in Vacation). The "timeshare" crew was aggressive and I don't like that AT ALL! Also, the overall staff were amazing! However, the cleaning and maintenance were not so much! Crew Driving the club carts were speeding and reckless majority of the time and the cleaning crew were extremely loud in the morning hours! I actually had to get out of bed to ask for them to not yell across to each other! It's was quite frustrating and for that reason alone I may not return! It's unfortunate because it's a beautiful place
the view the courtisy
The rooms are great, spacious, very comfortable beds and bedding. Location is right down the street from Universal. The breakfast is also top notch. Parking is kinda tough because a lot of folks don't adhere to the 1 car per room rule. But the front staff and security are very friendly and helpful in trying to help with this.
Nice staff Iffy restaurant
Close Access to all attractions The daily $4.50 charge should be more transparent. Was not on website and was not sure why it was mandatory. If everyone has to pay it then include it as part of the room price.
Pretty environment Not a single breakfast.
The location The concession is pricy
Excellent value !!
I liked the that it was in a location where there were a lot of things to do close. Also, the manager jnesa was attentive and understanding to my not so good experience. One of the staff members, From the name he had on his badge was Orlando,but it also said Music under that name, was not the most pleasant when I arrived. Then, our room had the toilet broken so we had to call the office that same night we arrived twice and it still was broken because the toilet chain inside kept falling, the phone inside the room wasn't working, they brought another one and it still the connection wasn't working at all, there were roaches in the room, the walls had a couple of dents and cracks, when I went to press "sleep" on the tv's control, instead of setting up the sleep mode, it would take me to an adult channel which I did not want to even see that, the beds were small and the door in the bathroom would be so close to the toilet that would rub my legs when I had to close it.
We decided to stay one extra night and made the arrangements the night before directly with the hotel. However on the next day at about 4:40pm we had to leave, and asked the hotel manager if we could get charged only 50%. She said it was not possible. That was surprising considering check-in is usually at 4pm and they could have easily charged us 50% of the rate from the night before or 50% of the rate of the extra night that we did not end up staying, yet paying full rate.
The hotel ran out of parking spaces one night of our stay due to guests parking across multiple spaces and asked us to park in a handicap accessible parking space (we are not disabled and do not have a hangtag on our vehicle). The hotel refused to find alternate parking and refused to enforce its policy that guests could not take up multiple parking spaces with one vehicle. Staff was incredibly rude about this and insisted that it was better to use the accessible space and prevent its use by persons who needed it than to wake up a guest who had violated hotel parking policy. When I insisted that I would not park there staff became very rude and dismissive. I ultimately had to squeeze my car in between two cars violating the parking policy and risk damage to my property to avoid breaking the law with respect to the accessible parking.
I liked the location, and the price. This hotel is showing it's age. Elevators are slow, and noisy. My grandson wanted to swim in the pool, Monday morning, but it was dirty, full of duck feces, and I would not let him. I checked out at 10:00 am, in time to see the hotel's pool guy show up.
The building looked nice and new but there's rooms were anything but... The staff was really nice. The beds were pretty small
Great Place, I will say here once again, the location is great Breakfast could be better, but is OK for the money
The view from the hotel to the city was nice. Pool was heated and clean and fun for kids. Bar located right next to pool and they bring it right to you. Clean towels at the pool area too. Check in lobby looks nice and clean. Room was modern and nice. Breakfast was not the best, microwaveable pancakes, toast, and cereal. My pillows smelled like someone had slept on them already.
Great price very close to Universal Studios
Close to parks and places to eat. Most within walking distance . Checking staff was very nice and prompt. The free breakfast is a joke and ends at 8am
The location was good. Start with the resort fee. This "ain't" no resort. The rooms are small and the air is heavy. Our clothes never dried out because of the humidity in the room. We had exactly one hand towel to the room because that's all they gave us each day. Finding our room was a chore if you did not know that odd and even room numbers are on opposite sides of the building or where the room numbers began because of the two buildings joining not sure which building we were in. The breakfast was pathetic. There was one choice of cold cereal, the other was nearly empty. The "hot" breakfast was cold little waffles. That's about it. No yogurt, nothing healthy. The free shuttle had exactly one outbound time to Disney and Universal and one return time for each. If you did not want to leave the parks early, before the fireworks, you would not have a ride back to the hotel. So driving to the theme parks, esp. Disney's was the only option. Overall I would've been happy to spend more money had I known and have a nicer experience. I will not return to this stingy hotel.
very clean and the staff was very nice and the room was very spacious. super close to wet n wild and about 15 min walk to universal. our toliet didnt flush corectly had to flush three times for anything to go down. told the clerk and it still wasn't fix. and the breakfast was all carbs not one protien was there, just donuts cearal and toast.
The security For some reason, even though we had a room with 2 queen beds, and reserved it for two people, the hotel service insisted on leaving us only one wash cloth. Day 1 I had to go to the front desk to get more wash cloths. They were out of them so I had to get hand towels. Day 2, they had taken my extra hand towels that were neatly folded on the counter, and Day 3 I had to go back to the front desk. This was extremely frustrating to me. When you pay for a stay, towels and wash cloths should be supplied. We also needed to check out a day early. There are no early cancellations. We were giving plenty of notice, but we didn't get a refund at all. I didn't like that!!!
The sunsol hotel location is the best location. We can easy access the trolley ride. Its also near to universal studio. Platinum buses will take you at universal studio. Need to add more things in breakfast menu like omlet boled egg etc.
Eveyrthing was fine The problem with this hotel is the continental breakfast being way too early.
My tv got stuck on one Channel and couldn't change it
I rented two rooms, both with queen-sized beds for our short 2 day stay in Orlando. The location was amazing, putting almost in the midst of the attractions on International drive, yet far enough away that we were able to get a good nights rest without car lights blaring in through the windows and car horns sounding at all times of the night. The staff were friendly and personable and the rooms were rather spacious. There was a small issue with ants in one of the rooms, but nothing that was major. The rooms did not initially have enough washcloths for all 8 of us in our two rooms, but after making a quick call to the front desk, they delivered them to us in less than two minutes. The mattresses were super soft, which was not a major problem for any of us. Overall, the price was great and I would have no problems with returning to this hotel for future Orlando stays, nor would I hesitate to recommend this hotel to others! There, unfortunately, was no laundry room for guests to use. Instead they provided us with the number to a laundry service that charged $2.50 a pound to do your laundry. I would have much preferred to clean my own clothes, but to each his own.
El Desayuno es Excelente!! (cereales, frutas, jugos, cafe, wafles, pankekes, tostadas) solo compramos unos quesos y jamón en el walgreens que esta a walking distance para complementar. Esta cerca de los parques, puedes ir caminando al wet and wild inclusive al Universal, el staff es muy amable, la mayoría habla español, mi mama tuvo problemas de salud en la madrugada y el personal fue atento ofreciéndonos unas infusiones. La piscina la puedes usar hasta bien tarde en la noche, esto es un buen PLUS !! El hotel no tiene lavanderia, pero puedes ir al Days Inn que esta a walking distance y lavar tu ropa de ser necesario, 3.75 por lavado y secado Este fue mi segunda visita y definitivamente volvería. El WIFI es bueno, pero solo en algunas areas, la habitación 408 no tenia internet en lo absoluto !! La 416 si tenia buena conexión, pero como viajeros es vital mantenerse conectado
Truthfully I was thankful to leave Your staff was rude and you are more concerned about selling timeshares, then doing your jobs correctly
Room is big with jetted tub, ceiling fan and a private patio We could only find 1 out let that worked. Parking is very bad. The buildings are very close, it is like walking on a city street. Landscaping could be better. They have many pools all with loud kids in them. Tried this place twice, I was hoping I would see it differnt the second time but I didn't. I won't be back.
Very spacious rooms, and equipped kitchens. Original check in time was noon, we were pushed to 4PM then finally received a room at 11:55PM! The facility overbooked and ran out of rooms, rather than try to rebook us at a different hotel or give our money back they kept telling us they were doing there best to find us a room. Sadly we were not the only ones who were experiencing this issue, there were a number of families and couples sitting in the lobby waiting for a room to open up. Pretty big screw up. Manager offered absolutely no discount for having to wait an extra 12 hours for the room. The room we got had dirty bathrooms with hairs in the bathroom shower, stained towels, and dead flies in the jacuuzi. Obviously whoever cleaned this didn't do a good job. How this place is rated so well I don't know but I definitely will not be staying again!
I loved every single minute of my stay at the West gate resort and spa I wish I could move in permently thanks for the stay Only thing I didn't like was there wasn't a jucuzzi tub in my 1 bedroom suite but still had a very beautiful shower
No wifi, loud, uncomfortable. Moved to another hotel after first nights stay.
It was very nice accomdations. I had a great view of the lake. I will surely stay here again n/a
Nothing They rip u off by charging you a resort hidden fee once u show up .. They have horrible people at the desk to rip u off too!!!!
Balcony was dirty
I loved our room, it was spacious and very relaxing the staff was very helpful and the way the place is set up it seemed very safe compared to other places I've been in the past. I loved this hotel and I'm looking forward to booking with them again. They call every morning asking about a packet, & try to get you to sign up for a time share .
Great location Loved the layout of the room Available room service Friendly staff Bed sheets were dirty Ants in kitchenette and bathroom sink area
Convinent location to universal studios Accomadating Beautiful resort Friendly staff
The room was not what was described or what pictures on line repersented
the fact that this hotel was right across from the eye of orlando, and close to universal studios. i was given a 10$ starbucks coupon for the hotels lobby cause of my no hot water problem. parking, NO Hot Water... the handle was broken so in the shower all you could have was cold and colder. when checking in the customer service was not great seeming how it took a half hour to check me in for something so simple, the fact that you have to keep checking your phone while checking in customers, come on dude...
I liked that it was close to my job interview and was affordable. I didn't like the customer service, the staff assistance, room had flies, my rooms keys did not work, I had to wait over 30 minutes to get into my room because my keys didn't work, the manager made me walk back and forth with my luggage because he said he was too busy to fix my key issue at my room, the stay was unpleasant and I would recommend this hotel to anyone.
The location to many attractions was appealing. Had to move out of 1st room as a/c didn't work. 2nd room we moved to wasnt much better. The shower handle was broke and was set to hot water. The bathroom door looked like someone left their dog in there and it shred the door pretty good. The blankets were stiff and the room smelled very musty. The a/c didn't cool off the room until the middle of the night. The pool is a long way away and there was NO ice machines in the building. You had to go to the hotel next door! Do not waste your money.
The YMCA No washcloths, staff act like they didn't know what was going on, constantly changing front office staff, maids were rude
Facilities are outdated, no working elevators, lobby is on next hotel but poorly indicated, when we get to the room,there was no towels and had to call to get some stained old ones..
Lack of towels and washcloths. Several nights without either.
I enjoyed the location, it was close to a lot of places that were walking distance. Things not working in the room, after asking for it to be fixed and not resolving the problems. Housekeepers just walking in your room. No hot water when showering. Front desk seem to have a attitude while checking in. Toilet was hard to flush and dirty walkways.
Location was great! Room was clean. No hot water, no towels. Moved to another room, still not hot water. Staff was overwhelmed.
The price of $45 per night is definitely reflected in the way the hotel is managed and maintained. The staff tells you what you want to hear just to get you out of their face and never resolves your complaints No hot water in the shower some days, no refrigerator in the room, running toilets broken sink handles, jacuzzi didn't work, pool was ice cold
The location had good proximity to restaurants and attractions. The dead bolt lock on our room door did not work and all the room doors lead directly to the outside like a motel. There was clear evidence of a previous forced entry through our room door. You can hear everything around you through the walls and room entry. People talking, luggage being rolled, kids running around, leaf blowers blowing. There was also standing water in the shower, shower knob didn't work great, linens feel like hemp, and most of all the room door that doesn't lock!
Pool and location Rooms, first room had no hot water and AC was broken these are just the major issues. We were given a comp and room change. The second room had a bad smell of mold so we had to keep the door closed at all times. Check in location was difficult to find.
Location was great, felt safe in hotel, was over all clean Beds are hard as a rock. Need some updates just typical things. Bring your own shampoo, conditioner they don't leave you any.
Room was clean Front desk staff were rude. Never heard of early check in fee @ 2:00 in afternoon. Upon check out there was no staff @ counter at all.
Our family couldn't call us, as there is no phone number for the resort listed anywhere that they could find
The room was clean and we'll msintained. Breakfast was not complimentary but it costed me 8 dollars for a buffet which was the worst I ever ate in Orlando with limited items and tasteless food.
The bathroom was nice and large. Comfy. Clean, ac worked well hot water was nice. They allow the delivery drivers to bring the food to your door. Restaurant within walking distance. Walls were thin. Had to ask for towels. Park shuttle only run once. So you have to go and come back when they do so forget being at the park after dark. Free breakfast was just toast and juice, not exaggerating here the set a loaf of bread out. There's a fee for aminities. Parking is a mess, it's free but it's all over not convient for your room location. Staff was indifferent.
Location was great convenient and good restaurants close by
I had 2 rooms. The room keys deactivated after 10pm on the same night of checkin. They ran out of towels. They didn't have any face rags. They also didn't have any lotion or conditioner and when asked at the front desk for these items, was told to purchase them from the gift shop. Was just an overall unpleasant experience and WILL NOT STAY THERE AGAIN.
Proximity to Attractions and restaurants. The hotel is very outdated. One of the two elevators wasn't working. It was 4th of July weekend and the place was slammed. We only had 2 towels In the room when we finally made it up there. Housekeeping phone was busy all night. We ended up going to the front desk, and they only gave us 2 bath towels. They were out of all other types of towels, so we didn't have any hand towels or bath mat, etc. We asked for an extra set of sheets. They were out of those too. Our room was not cleaned the following day. They just dropped off another set of towels. For as busy as the hotel was, and the amount of money that they are making, they should have been better prepared and it should have been cleaned. The staff was friendly, but clearly overwhelmed. It's just mind blowing to me that a city that relys on its tourism business doesn't make more of an effort to keep 'em coming back. I, for one, will not be going back. I wasn't expecting much, as we were only going to be in there to shower and sleep, but at the very least expected it to be clean, and provide us with clean towels. Very disappointing considering it's part of the Radisson chain.
Room was a great size, bedding was luxurious. Neighborhood surrounding resort was excellent. Lots of top-quality local & chain eateries, plus shopping, all in safe, open area marketplace setting. Quiet at night, great for families, business & singles. I was extremely impressed. The in-house bar & grill was being renovated. It looked to be a fun watering hole; I was disappointed I couldn't get a cocktail/snack on arrival.
I liked how the rooms looked. The location was excellent it was close to everything. The hotel was very clean. 1St off when i got there to check in they couldn't find my reservations,after waiting for 45 mins they were finally found. I was put into a room i left to go to a football game i made it back about 11:30pm i was wondering why my key wouldn't open the door so i went to the front desk to only be told that as soon asi left they rebooked my room and gave it to someone else then moved me to another room that was stanky old and dirty. After about 20 mins of the manager sitting there saying she was gonna throw us out of the hotel because i was pissed she finally put us in a better room
Proximity to the YMCA and restaurants Floors smelled like smoke, breakfast -not very much fresh food, keys had to be replaced many times.
The hotel is in a great location The 4pm check in
просторный номер, близость к Юниверсал Студио. усовершенствовать завтрак и сам ресторан - крайне мало места и скудный выбор еды. Приходится долго ждать в очередях, а потом идти в номер завтракать. Персонал крайне недоверчиво и недоброжелательно настроен к посетителям - была спорная ситуация, которую отказались решить всего лишь подумав головой...
соотношение цены и качества наилучшее всего 10 столов на завтраке, при этом в отеле 10 этажей, сломалась ручка двери-просили починить, но так никто и не пришел
расположение обслуживание вид на город удобство шоппинга близко к аквапарку близко к парку Universal завтрак
Value for money and convenience to theme parks Hard to find, not very well signposted
location was great,very comfortable and cozy,outlet mall right next door to resort,kids loved it can't wait to book another weekend venture with you guys. N/A,Everything was wonderful.
The price Didn't like anything but the price . They charged for everything even cleaning service and new towels. It was an apartment complex converted to a hotel. Things were still not complete. The restaurant they promoted was terrible but it was the only one nearby. I will never return
Everything was very nice, all new and nicely done, the kids loved the pirate ship
I loved the amount of space my family of 6 had in our suite. We enjoyed having three t.v.'s as well.
Loved the spaciousness of suite and the well appointed rooms!
Third time at LBVR...cant beat location and value when travelling with family Nothing
The room and view was wonderful and well stock. The staff was friendly. The pool area was clean. The fire alarm going off and having being on the 14th floor.....
My husband and I were travelling with our two children aged 14 and 11. It was great to have a seperate bedroom and bathroom, kitchen and washing facilities. Disneyworld shuttle service only offered 2 departure and return times. It would have been good to have a few more shuttle services.
Good value for the money . Good location and roomy. TVs and tub were nice.
We spent only 1 nite so cant comment
The location isn't terrible. We just drove to the Disney park, so it didn't matter that it wasn't on Disney property. The gentleman at check-in wasn't very friendly. There was one woman who assisted us with our parking pass who was very nice. The check-in staff I could get over, but when we got off of the elevator on our floor it smelled of a combination of smoke, mildew, and a backed up sewage system. It was disgusting. The halls were extremely dirty. Our actual suite smelled a bit better, but the place is old and dirty. The toilet seat was too small for the size of the toilet, which isn't a big deal necessarily. However, at this point we were already disappointed and it just didn't get any better. The beds are uncomfortable. The pillows are old, flat, and hard. There were no additional linens or pillows. Thank goodness we only stayed for one night. Overall, the place just felt dirty and wasn't very comfortable. This should be classified as a glorified motel. The price was extremely high for the class of the joint...at least we found it for 50% off! I can't imagine paying anymore than what we did. Yikes! For some reason this place is rated 4.5 stars! Maybe it's just building 3? We will never stay here again. There are quite a few condo type time shares that are much much nicer for the price.
Very nice and accommodating staff. Furniture and rugs need replacing. Breakfast area crowded and breakfast items limited and not well maintained. Pillows terrible. Did not have a clean feel. In need of major rehab.
Reasonable Price. Great location. Comfort, Cleanliness, Above Expected Level of Service, Pool and Pool Side Equipment Was In Good Condition. Can't think of a single thing.
The room was clean. Free parking, free breakfast. There was a large refrigerator and microwave in the room. Restaurants within walking distance. Shuttles to parks and the conference center. Great value.
Room was clean and comfortable. Near a lot of things to do including the Sleuth's Dinner Theater and CSI exhibit. Narrow walkways to upper level rooms. Timeshare salesperson in lobby.
Convenient to pick up city bud, trolley, or go on foot to convention center, eateries and shopping. Small room, not enough lighting, rattling fan when switching on bathroom light. I was on ground floor, next to outside ice machine. If you go to bed early or want to sleep past 6:09 AM, try to get a different location.
The Location. There was a construction site across the building and it was a lots of dust in the air.
I liked the Very clean room comfortable bed, The guy at check in desk was very friendly and informative about the complimentary shuttle to Disney world and universal Orlando and about where we could have breakfast the next morning. Was a Great experience!
Breakfast was nice Slow internet speed
Associates were pleasant and helpful The room was mostly clean especially at eye level but a little lower (baseboards) and corners were less clean and I came across 2 bugs in a 2 night stay
It had all the right features like Fridge, Microwave, shuttle to parks etc. Very Dated property. Sheets were very old. Bath tubs was cracked. Shuttle to universal parks was very limited.
My children love the Mickey Mouse waffle iron at breakfast! We stay at this hotel every time we travel to Orlando, mostly for this reason! The complementary breakfast is great, and the hotel is on walking distance of some great restaurants. We had a little trouble with the AC this time--we were either too hot or too cold--no in-between.
Entire room was very clean, with no surprises anywhere. No mildew in the bathroom at all. I would rate breakfast as mediocre. It would have been better if the a/c, heat unit would run the fan all the time, as there were numerous interruptions through the night from outdoors- like the garbage trucks picking up from neighboring business at 3:30 am.
The hotel was clean, beautiful, perfectly located and top notch in every possible way. The only thing that out shined the hotel amenities was the staff. The staff went above and beyond to make our vacation special. The staff always greeted me by name from the first day I arrived. I also want to thank Steve (bell hop) for providing exceptional service and making me and my daughter feel like we were the only guests staying at the hotel. I can't say thank you enough. Rachel (server) was another wonderful staff person who went out of her way to make us feel like special guests. Thank you for helping create a lasting memory of a wonderful vacation!
Very clean hotel, excellent and friendly staff. Overall great experience. Close to Disney. Price
Nice room, very friendly and helpful staff! The shower leaked and it's not a cheap hotel
Extremely quiet and confortable. Size of the rooms. Outside snack/restaurant service on the balcony overlooking the pool was far too slow. Same for breakfast service when not in "buffet" formula (outisde week end).
I fell in love of the landscape., so lovely.. Maybe a twist in the interior design. A little bit more contemporary.
Leaving! Don't Stay! Not much class just a dirty standard room you can get just about anywhere for much less and still be around Disney property. Oh and the beds are a joke... Worst Mattress Award. Over priced parking and was told that is a major hike to self parking (which is $10 less) but it is in fact about 5 minutes to the front doors. If you are hoping to stay in class you might want to consider the Hilton that is attached for a better stay (I was they last year). I would rate Waldorf Astoria a standard 3 Star Hotel.
Very friendly staff, enjoyed restaurant options both at Waldorf and Hilton next door (also liked the golf cart to taxi us back and forth). The pool was amazing- attentive staff, family friendly, very relaxing/luxurious.
The hotel was beautiful, inside and out. The staff were nice. Our room was very neat when we arrived. The A/C in our room was set to 65 the entire stay and the coldest it got down to was 74. Something is obviously wrong with the A/C. Not all the channels on the TV were watchable. The HBO channels said "no signal". The parking situation is a joke. You have two choices: pay $30 for valet parking or self park for $20. Those are your only two choices. They then add on a $30 resort fee. Also plan on paying for EVERYTHING!!!!! I went down to the lobby to get a cup of coffee and was told a CUP of coffee was $6!!!!!!! I'm sure there are other extra charges that I just didn't see but either way, the ones I listed were enough to annoy me.
Nice hotel, comfortable beds and v helpful staff. Restaurants were v expensive
Nice and pretty new Hotel. We could sleep well, too soft matters apear not orthopedics....after one night we decided to moved to other hotel....
Too expensive for the cost
Loved the location! 10-15 min walk to the park along a shaded sidewalk. There is a Starbucks in the lobby which is always convenient. The beds were very comfortable, although the duvets were not particularly nice or soft. The interior of the hotel is not up to par for ~$200/night. The halls had a strange, musty, moist smell. The porcelain of the toilet was severely scratched. The towels were scratchy and thin. You are definitely paying for location with this hotel.
Easy walk to the park. Nice pool and hot tub. Breakfast buffet is expensive at $18.95 per adult but only $6.95 per child. Also, you have to pay for parking.
Close proximity to Universal The facility looks old and need some new paints and touching up.
I've stayed at this Doubletree before and always seek it out when possible. It is literally across the street from Universal Studios, and the staff and Collinas have always been on point. Cathy greeted me at the desk with warm cookies and better customer service than I expect these days. She was very sweet. The rooms were clean and comfortable. The view from the room is never very good. It is definitely a place to sleep, but with all of the goings-on in Orlando, there is no reason to stay in a hotel room for anything else.
The chocolate chip the give us is delicious and location is good The room was not good. High prices por breakfast and parking lot. Staff not really excited about working.
Staff friendliness Restaurant has very limited options and is more expensive than the value provided
closeness to universal. pool was nice & food was good & waiters were great. Our room was not cleaned for 2 days. First day has to call for bottled water, 2nd day had to ask for room to be cleaned and clean towels, bed was not made. Third day only bed was made.
location No microwave
Location The smell of mildew
The staff were great and quick to help out. The hospitality staff were great and cleaned and replenished towels. The hotel was right across from the entrance to universal and the shuttle bus was great and dropped you off right inside the park. The blankets on the bed were thin and there was no complimentary breakfast.
We chose this hotel because it said "at entrance of Universal Studios". .. And it really was! We were able to walk straight on Major Blvd and turn left on Universal Blvd and joined the throng of ppl walking on City Walk. That was the best part! It was clean and not dusty, and the two queen beds were so comfortable. The only downside were the thin walls. We could hear what was going on in the hallway and our neighbors on either side (most unnerving was the couple getting it on against the wall where the heads of our beds were at 6AM!). Thin walls - could hear everything going on outside and either side of our room.
The staff at the Aloft were fantastic and friendly. The Bar and lounge area were fun and the servers were amazing. The room was very modern and clean. I liked the fact that it was walking distance to most restaurants and Amway center. Perfect if you are doing business or are doing anything in the area. Did not like the valet for $23 a day, which you are foced to pay if you have a car. Was not to bad since I was only there for an evening, for a concert at the Amway center.
Palm Parkway is a nice area and the hotel provides a kitchen as well as a free breakfast--these are great benefits for families. 5 min. drive to Disney parks; 10 to Universal & Sea World. I never heard anything from other rooms all week. The rather noisy AC system is located in a closet off the bedroom. As it cycles on and off during the night, it disturbs sleepers. We discovered that we could cool the room down during the evening and then cut the AC off at bedtime, using the ceiling fan only. It worked well for us, but someone else might not like that compromise.
Location, great for families visiting the parks, breakfast was good, reception was friendly and helpful
Nice location - very close to Disney World & Receptionist was friendly. Old facility and price was way too high compare to the quality of the room.