Нью-Йорк — отели

Плюсы: Roof bar, lobby, comfy bed and sheets, clean too.

Минусы: Asked for extra pillows from the front desk filks the first night but never got them. Asked again on day 2 and got them.

Плюсы: modern, quirky, quiet, clean, staff that is actually hospitable, convenient location (1/2 block from subway). We had a great time staying at CitizenM and would definitely stay there again.

Минусы: Probably not a great place to stay with little kids. Had to go downstairs for coffee. Rooms are small, but all rooms in Manhattan at this price are small.

Плюсы: Excellent location, close to Times Square. We liked the room lighting, the overhead shower, and the efficient use of space. Staff we met were very friendly and courteous.

Минусы: Nothing really. There was a major power failure for 3 hours on July 13th and we could not have use of our room during that period, but I can't fault the hotel for that as there were many other hotels with the same problem.

Плюсы: Kindest most helpful stafff

Минусы: We loved everything.

Плюсы: Location, friendly staff, roof top view.

Плюсы: Fantastic location, nice staff, great bed. The room was small but it was comfortable enough for my needs. Also loved the design!

Минусы: Breakfast does not resemble the photos and has very limited selection, the safe did not work and no one came when I called and been told to wait, the bathroom had some mold on it.

Плюсы: Amazing hotel. Liked it very much. Rooms are small but great for 2, clean, modern. Everything is perfect, had no issues at all. Location is just steps from Times Square, but the same time quite. Loved it!

Плюсы: Good location, modern facillity.

Минусы: small room but comfy

Плюсы: The location is obviously stellar.

Минусы: This is my second time at the property. The bed this time had sunk in at the lip (presumably cause it is where people sit the most). Also this time around the Apple TV screen mirroring did not work.

Плюсы: Location

Минусы: Staff. Didnt offer help with our luggage.

Плюсы: Great location, 1 minute to subway, very modern building and outlook, friendly attentive staff, great wifi, spotlessly clean, and compact room size. Central bar, breakfast, common area on ground floor was excellent. So was the gym on the 20th floor and rooftop bar. A superb and fun stay for my wife and I.

Минусы: This hotel is excellent, but it's less traditional aspects, room tech etc, could be intimidating for some folk. Also the rooms were fine for us, but it's not a 30-40 sq m room that will accommodate lots of baggage and spill-over.

Плюсы: Красивый современный отель с ярким дизайном. Отличное расположение. Хороший завтрак и, что удобно, до 11 часов. Все прекрасно, хотелось бы сюда вернуться.

Плюсы: Special thanks to Deniz Aktürk to her amazing hospitality.

Плюсы: Hotel is an oasis of calm after a busy day sightseeing. Great rooms, comfy bed. Great staff. Super location

Плюсы: Breakfast (buffet) not at the level of the hotel and in particular the staff

Минусы: Breakfast service

Плюсы: Decor was great! Location was Great! Service was Great! accommodations were great!

Минусы: no

Плюсы: Отель расположен в красивом месте. Немного далеко до Центрального парка и других достопримечательностей, зато очень чисто на улице. Рядом очень красивая набережная. Сам отель тоже красивый, со свежим ремонтом. Персонал доброжелательный, нареканий не было. Заселились минут за 5, правда на следующий день видели небольшую очередь на ресепшн. Завтраки нормальные. Меню в ресторане отеля не отличается разнообразием, но вокруг очень много ресторанов, так что с питанием ( обед/ужин) проблем нет.

Минусы: Отель в целом очень хороший. Но есть нюанс. Планировка номера немного странная. Были в втроем, двое спали в спальне, один в гостиной. Конструкция номера такова, что стена между ванной комнатой и гостиной светопроницаемая, включая свет ночью в санузле, мешаешь спать тому, кто спит в гостиной. Но в принципе это мелочи.

Плюсы: Great location in downtown

Плюсы: Staff were excellent, obliging, friendly, and efficient. Room was large, well equiped, lovely decor

Минусы: Unfortunately our room had numerous, small but irritating maintenance issues. With a five star rating it is disappointing and time consuming to chase up maintenance issues. Our particular room had an unserviceable room safe, the bed side reading light didn't work, shower head wouldn't slide on rail, the venetian blinds were jammed open which is a privacy issue when you are looking into other apartments.

Плюсы: The convenient location to our spot

Минусы: Check in time is 3 and we arrived 5pm. Once checked in they told us that they will text me once the room is ready. 40 minutes later the room still not ready so i came back to the front asking where about the room. Mananger came told us theirs a problem in the room that we suppose to stay, he apologize and told us that $50 will be back into the room. So im expecting a refund of $50 but nothing came.

Плюсы: I liked everything in the hotel.

Минусы: Short staff in the street level. I had to wait 15 minutes to let the trolley guy collect my luggage from the street.

Плюсы: Overall nice stay - spacious and clean room. Great neighborhood.

Минусы: Fell slightly short of what I would expect from a five-star hotel, especially with the hot water not running all morning on the day of our checkout. There was only verbal apology and it was not resolved in time before we had to get ready to leave. Not having a hot shower before going out on a relatively chilly and rainy day put me on edge. The last impression sort of ruins the fine experience overall.

Плюсы: The downtown location, helpful and polite staff

Минусы: Parking could have been complimentary. The charges felt high

Плюсы: Staff was friendly and everything was very clean. Close to the ferry and Metro! Would definitely stay here again!

Плюсы: The historic architecture has been preserved and enhanced with a keen design eye. The impressive lobby, bar, restaurant, and main atrium are all made even better by the truly excellent staff. They function well as a team, were universally helpful and courteous, and made our stay pleasant. The room was kept in perfect condition by the cleaning staff and was truly appreciated.

Минусы: There were a few small things: Breakfast was quite pricey, and the lounge was somewhat out of character for the rest of the property. But these are minor quibbles.

Плюсы: Staff was amazing! Shout out to Jason from Concierge, who helped me get an amazing dinner res and made it super nice for my bf's birthday. We decided this will be the only place we stay everytime we come to NYC.

Минусы: There's literally nothing that I didn't like.

Плюсы: Очень приятный бар, хорошие завтраки, сам отель очень атмосферный и классный, советую, потому что его плюсы перекрывают минусы.

Минусы: До сих пор не был возвращен депозит, прошу обратить на это внимание, при размещении берут 150 долл за ночь, не говорится об этом нигде, так же оооочень маленькие номера, не соответствуют фотографиям, мне поменяли номер, за что благодарна отелю, в противном случае бы покинула отель, не всегда комфортный и внимательный персонал.

Плюсы: Quality of service and excellent room maintenance standard

Минусы: Public areas and elevators are dark

Плюсы: The staff was great. They upgraded us to a king room free of charge and gave us a nice quiet room away from street noise. The room was clean and well furnished, more than enough space! The bathroom was beautiful and well stocked with lovely toiletries. The food at the bar was excellent as were the drinks. The staff was some of the best I've experienced anywhere. So warm, friendly and accommodating. The location is great as well. Close to the A C line from Penn station as well as the 4 5 and J Z. 5 min walk from the Brooklyn Bridge. Great cleaners right across the street that washed our clothes for a very reasonable price. Overall great experience and will book with them again in the future.

Минусы: Nothing! Everything was great.

Плюсы: Love the decor and ambiance

Минусы: Poor concierge service Front desk wasn’t paying attention to room’s special request which was stated clearly at booking request.

Плюсы: The staff was helpful and responsive. The hotel was really beautiful and very clean. Turndown service with water and chocolate was a nice treat. We would definitely stay at the Beekman again!

Минусы: Everything was perfect.

Плюсы: Everything! It can get pricey, though.

Минусы: The wobbly round coffee tables shoved into each room.

Плюсы: The atrium, bar area and restaurant are beautiful

Минусы: No complaints

Плюсы: Very stylish hotel. Staff were excellent

Минусы: A bit over-priced. Nothing to make it stand out in terms of facilities etc (no pool for example)

Плюсы: Room size was fab, although we did get an upgrade. All the staff were brilliant - helpful, friendly and polite at all times. We didn't eat at the hotel, but hear it is excellent. The bar had a real buzz about it, with a great atmosphere. It's clearly a popular place for people that work downtown to meet for a drink.

Минусы: Not much to report with this one. We would've liked to have showered before heading to the airport late afternoon, having already checked out by midday. Other than that, not anything we could complain about.

Плюсы: The style of the hotel is gorgeous. The room were impeccably clean, thought, smaller than expected. However, my friend and I really enjoyed our stay. It’s the perfect place for a one night stay. The bed was incredibly comfortable. We, for sure, slept like babies :)

Минусы: Room was smaller than expected

Плюсы: Location

Минусы: Not sleep friendly, can’t make it dark enough during day time

Плюсы: The classic New York iconically landmark building!! Fantastic service! Danielle and the manager Teak at front desk were exceptional in their service to straighten up booking.com reservations which was done only hour before our arrival. Exceptional decor in suite room! It’s an expensive somewhat but most definitely gives you your moneys worth and makes you WOW for sure! Highly recommended!! By the way, you will not really feel “Home Alone!!” :)

Минусы: Nothing so far..

Плюсы: The location is close to all attractive areas, the room was clean and comfortable.

Минусы: The noise outside in the morning.

Плюсы: Felt very comfortable. The room was lovely and quiet. Staff very helpful. Everything was as Fairmont would be expected.

Плюсы: Excellent service

Минусы: No

Плюсы: Liked the accommodations and Concierge staff

Минусы: Some of your staff gave us misinformation at times about dining options. Also we were part of the city blackout and some of your staff were very Unaccommodating while others did there best to be helpful and were very accommodating. Need to have everyone on the same page providing patrons with similar messaging and options during those challenging times. You actually had plenty of lighting and an elevator operating, that was more than others. Staff needed to not panic some did and some did not.

Плюсы: Понравилось все! Очень люблю такие интерьеры, персонал очень вежливый, все на высшем уровне

Плюсы: The best of everything! Impeccable service and the bathroom...you just have to see it for yourself! Marble and gold with a huge soaking tub. Love this place!

Минусы: Be ready to spend some money.

Минусы: Some of the front desk staff seemed shell-shocked. There is no real lobby to this historic hotel which is odd.

Плюсы: Nothing it’s the plaza

Плюсы: The location. The station is below the hotel.

Минусы: A house keeper was bad. No smile. She changed sheets and towels. But didn’t change glasses and other stuff. Sofa we’re making bed to other space but they weren’t moved back to the place where they should be. The my tip $5 wasn’t good enough for her. I don’t know how much is good because I’m from the country where we don’t have such a custom. A bell man wasn’t happy. The same reason. He showed unhappiness from body gesture and nearly did click his tongue! Other stuff,especially concierges are excellent!

Плюсы: The bathroom was very nice and the bed was very comfy. Breakfast in the room was excellent.

Минусы: There doesn’t seem to be a lounge to sit in, just the bars.

Плюсы: Location

Минусы: Service, prices, amenities, paying $16 a day for Wi-Fi, especially at these exorbitant room rates, ridiculous. I’ve stayed at 5 star hotels in New York for the past 40 years, and this is the worst ever. Don’t stay here! The towels are so threadbare and hard that I actually scratched my face after a shower.

Плюсы: Spacious rooms, beautiful lobby, amazing location and friendly staff.

Минусы: Carpets in the room were dirty and very old. The bathrooms definitely need refurbishment- they’re much nicer in other 5 star hotels in NYC.

Плюсы: We had a wonderful stay at the Lotte NY Palace hotel. Staff was excellent, At the front desk did a great job checking us in and went above and beyond checking us in early and  was helpful with a question regarding wifi.

Плюсы: Very accommodating, professional & friendly staff.

Минусы: N/A

Плюсы: Beautiful hotel with a great location!! The staff is excellent! We stay here everytime we come to NYC.

Плюсы: The room was spacious and I love the location

Минусы: I really cannot find anything to say that I didn’t like.

Плюсы: It was a great location. The staff were always friendly and helpful and our room was extremely clean. We were really appreciative that we were able to check in to our room considerably earlier than expected.

Плюсы: The bed was comfortable. The service was great

Плюсы: Staff was weary helpful For some reasons my booking via booking.com was not reflected in their system but the manager did good job. Booked for me immediately the room gave us room on executive floor with best price, best views and complementary late check out

Минусы: You better check you booking before arrival directly with the hotel Open Bar in front of the building may be used in a better way

Плюсы: Clean and friendly. A little pricey but nice.

Минусы: The beds and bathrooms are poor if you don't stay in the Tower.

Плюсы: Spotlessly clean, personal service, well located

Минусы: We had a small issue with the master switch for the lights in the bedroom that we were told they would fix the next day but they never did. That said, this hotel is lovely and I would recommend it.

Плюсы: Location, cleanliness and very quiet even though it was in Times Square.

Минусы: Nothing

Плюсы: Great location! Friendly staff!

Плюсы: The bathroom was amazing! Bed was very comfortable

Плюсы: Its location.

Плюсы: Clean with a prime location

Минусы: I don’t get my room ready at the time I check in and this happened to me more than once I always have to wait even if I arrive at 3

Плюсы: The staff was most accommodating to make sure of our comfort and the availability of assistance, right from the start, our bellman made sure our concerns or inquiries got answered. Best "Times Square" hotel for me!

Минусы: Some of the amenities of a 5 star include asking for anything and everything one requires, through the desk. I could walk to an ice machine faster than the line was answered-sometimes.

Плюсы: Continental breakfast was quite okay but could do with changes day-to-day. Consistent in room decor and stylien

Минусы: Confusing lobby area. This could be fixed by relocating reception to the left side of the entry area rather than way up the end of the hall. It is too dimly lit too in my opinion. Our Junior Suite (1501) was quite dark with small windows. The complimentary tablet is a gimmick and is not likely to be useful to anyone with a smartphone or their own tablet/laptop. No hand towel rack—where do you put them? Disconcertingly loose bathroom/shower fittings. No coffee. Stain on couch.

Плюсы: Location . Room spacious and clean

Минусы: Over priced drinks at the hotels rooftop bsr

Плюсы: The hotel staff members were helpful and welcoming! Check-in was easy and the staff at the bar & restaurant went out of their way to help a jet lagged traveler enjoy a great meal. The room was very clean and well organized.

Минусы: The mattress was excellent but I would have liked more pillow options - to provide a little more firmness.

Плюсы: Great hotel in a wonderful location Rooms were nice and roomy

Минусы: My wife is a early morning tea drinker. Some facilities to make yourself a late or early hot drink in our room would have been nice. On previous visits we were allowed to sit up on the roof garden in the morning, now it’s just another expensive bar after 4pm

Плюсы: Located close to Times Square and subway for access to all parts of NY.

Минусы: No coffee or tea facilities.

Плюсы: Location was great, just as described, right on Times Square and very close to Subway.

Минусы: Service from staff could of been better, upon arrival no one greeted us we stood in a queue for 10 mins before asking staff where we could check in quicker. We were then told we were in the wrong queue and had to go to the back of the hotel to check in. Absolutely ridiculous bearing in mind it is very obvious we were trying to check in with all our suitcases. Staff were not attentive in the slightest and barely noticed we were there!

Плюсы: The outdoor spaces for dining are the best I've been to in NYC. You really feel like you're in Europe sitting at their sidewalk cafe and Narcissa for dinner on a nice night is heavenly.

Минусы: I had to leave.

Плюсы: Staff, Beds, pillows, showers...

Минусы: I like top sheets.

Плюсы: I loved the staff! Bellmen Kevin and Joan and Lisa at the front desk!

Минусы: I like top and bottom sheets, but the bed was comfy.

Плюсы: Great location, wonderful welcoming helpful staff, great bed, and small and gorgeous outside garden for drinks and eats. Can’t wait to come back.

Плюсы: Прекрасное месторасположение. Приветливый персонал.

Минусы: Чудесный вид!

Плюсы: The staff is what put this boutique hotel (small but really great rooms) over the top. The penthouse was an incredible venue for a wedding.

Минусы: Small size of rooms..

Плюсы: Great staff, location, and access to everything.

Плюсы: Excellent room, view n generally happy staff.

Минусы: Screw up on garden dinner booking .. v disappointing! Surprised by private party conflict... our guests travelled from afar.

Плюсы: The gentleman who checked me out was awesome when I gave him my feedback about the walls being SO THIN, I could hear my neighbor on his phone at 4:30am - had to knock on our joining door to ask him to quiet down.

Минусы: The thin walls - so thin when my neighbor got home at 4:30 am I thought he actually came into my room - then he preceded to make a VERy loud phone call.

Плюсы: The location is great and the staff is fantastic.

Плюсы: Great location, comfortable beds and good views from the floor to ceiling windows, good selection of bathroom products - especially the dispensers in the shower instead of the usual unsustainable mini packages! Friendly and helpful staff who made our late airport departure easy by storing our luggage and arranging a cab. Very happy with our stay!

Плюсы: The location and the garden

Минусы: Room too small

Плюсы: Pretty hotel, rooms were clean, especially the tub. The staff was awesome. The location was great.

Минусы: I don’t have any dislikes. My only suggestion is a microwave in the room.

Плюсы: The front desk staff and doorman were friendly and helpful, and the room was large by NYC standards. The hotel is on a quiet street, yet very close to Grand Central station. There are also relatively inexpensive restaurants close by for breakfast and lunch. I would definitely stay here again.

Минусы: There was broken glass on the floor of the bathroom and dirt behind the bathroom door when we arrived. I cleaned up the broken glass (over the course of two days - I kept finding more pieces), and the dirt remained for the duration of our stay. Also, the shower curtain liner was too short to hang inside the tub, which meant that the bathroom floor was flooded whenever we showered. Not having free WiFi in this day and age is ridiculous!

Минусы: Non blackout curtains on a large window facing a commercial building w lights on all night! Incredibly difficult to sleep in such circumstances. Very poor sound insulation as well. Could hear perfectly clear conversations from down the hall.

Плюсы: The location can not be beat! The hotel is right next to the Chrysler building and Grand Central station. The front desk staff were very helpful and kind. The rooms are a great size for New York and very clean.

Минусы: You have to pay for wifi in your room. I believe it was something crazy like $15 for 24 hours.

Плюсы: Lovely quiet area very near to Grand Central Station. Exceptionally friendly staff and nothing was a problem for them. Hotel could do with modernization but on the whole, very clean and we really enjoyed our stay.

Минусы: Air conditioning systems really need updating, quite old and very noisy.

Плюсы: Wonderful bed. Central location

Плюсы: Comfortable and clean room, close to everything a tourist might want to visit.

Плюсы: The beer in the pub. Bronx Pale Ale especially.

Минусы: The sink and bathroom plugs in the bathrooms of both rooms we stayed in during our two visits didn’t fit properly. On the second stay I had to opt for a shower instead on a bath.

Плюсы: Very comfortable bed,all good no complaints

Плюсы: We explained that we where travelling as part of our honeymoon and they kindly upgraded us to a junior sweet, also gave us a bottle of champagne and chocolate covered strawberries on arrival, they couldn’t have been more helpful

Плюсы: Great customer service, nice hotel room, welcoming people, just overall 5 star service

Минусы: Nothing

Плюсы: Great location. Great bathroom. Great staff.

Плюсы: View

Минусы: The breakfast is strange as it has to be ordered. Buffett would be much faster. The voucher-system is causing discussions frequently (what is included, etc.)

Плюсы: Great location. Very friendly staff.

Плюсы: Location and stuff. Very good internet location.

Минусы: One shampoo per room, per day for 3 people. Why?

Плюсы: Loved the location

Минусы: Service at breakfast was very slow Pillows not great No coffee or tea facilities in the room

Плюсы: Situated at Battery/Hudson Park Couldn’t be better. You smell the sea and have all opportunity to run in the morning. Brookfield Place with great shoos and Dining close. Subway takes you everywhere. Wonderful.

Минусы: Nothing

Плюсы: Great location and the staff are all very helpful and friendly.

Плюсы: Clean room, excellent service, great location.

Плюсы: The view of the Statue of Liberty and fireworks on Saturday night

Минусы: Too short! I will stay longer next time. The telescope was not working properly.

Плюсы: Nice hotel, great location, friendly staff, quiet rooms, lots of comfort

Минусы: Breakfast (too) expensive, however more then enough alternatives in direct neighbourhood

Плюсы: The location was perfect. Couldn’t be in a more scenic area of Battery Park.

Минусы: The toilet in the room didn't flush properly and the fridge didn't open properly

Минусы: The shower was not properly cleaned. I did get a different room But then I had a security concern and security told me they would provide a report but didn't bother even though I was quite concerned. Not did a manager bother to get in touch to address my

Плюсы: The location is 2 blocks from Time Square. The room was bright and very clean. Hotel staff was very accommodating Breakfast items were tasty and included. This is one of my favorite NYC hotels.

Минусы: Dining area very crowded. When you got up to get more, your table was cleared and someone else was sitting at your table.

Плюсы: Удобное расположение отеля

Минусы: Маленькие и неудобные номера

Плюсы: Loved the buffet breakfast, staff were all friendly. Great location, just a few minutes walk from the iconic Times Square and easy access to the rest of the island. Room was spacious, clean, light and air conditioning worked well. Bed was comfortable and there was little noise from surrounding rooms, so a great nights sleep.

Минусы: Restaurants could be very busy at peak periods, but two restaurants made it possible to get seated at these times within minutes. Did not enjoy climbing 20 floors when West side of island had a power outage, but this was beyond the Hotels control. Whilst the hotel had emergency generators - they kept the lights on, the lifts were out of action.

Плюсы: Замечательный отель! Великолепное расположение! Прекрасный вид из окна! Чистые, новые, светлые номера! Отличный завтрак! Сама буду останавливаться ещё в этом отеле и рекомендую его друзьям! Благодарю!

Плюсы: Very comfy bed.

Плюсы: Very well organized, clean and close to everything.

Минусы: Smoking setup right outside by the entrance.

Плюсы: Great location

Минусы: Reception staff was a little rude

Плюсы: Couple mid Sixties yo. Hotel appears to be quite new so the fittings are in very good condition. Bed very comfortable and room is stylish. Wif Fi very good and you have a choice of three breakfast rooms - we very much liked the open air courtyard room. Its a big hotel - 30 odd floors with (I guess) about 500 rooms so its very busy in the foyer, lifts and at breakfast. Typical NY! Excellent food selection for breakfast. Staff attitude and service is very positive. Location right on the perimeter of Times Square cannot be beaten.

Минусы: Tiled floor outside bathroom door, when wet, felt more slippery than it should have been. Needed to be careful and not move too quickly.

Плюсы: Confort

Минусы: No

Плюсы: The room was very clean and modern. The location was very good for walking to Times Square or to get to the Subway. Several tour bus (jump on and off) had pick-up directly across the street, very convenient. The breakfast included in our stay, was very good and everything you can think of to eat was available. We ate breakfast and it filled us up for entire day of sightseeing.

Минусы: The bathroom provides limited privacy to anyone else in your room. It was very modern and had sliding door and when closed it still did not close that didn't allow someone to see inside bathroom while sitting on toilet. This could be easily fixed, but I found it little uncomfortable if traveling with someone staying with you.

Плюсы: Loved the rooms. Beds are sooo comfy. Great shower. Awesome views !!!

Плюсы: Very nice hotel

Минусы: Breakfast tables placed to close to each other Once every one is seated had to ask other guest if they mind get up so I could pass A little stressful and also I had asked one the staff If we could of switched from a table of 4 to another of 4 she said no before we even had a chance to sit down And through out are breakfast the table we want to sit at was not occupied for the remaining of our breakfast

Плюсы: Локация

Минусы: Все старое и не аккуратное, плохой ресторанный сервис

Плюсы: Location, services

Плюсы: Beautiful property in quiet location with best staff and service. We only ate snacks at the bar but they were excellent and cocktails by Mark and Ivan perfect- they run a perfect bar with balanced cocktails and excellent service. Coffee shop attached to hotel is excellent. I never thought being in NYC could be a vacation it's always a chore for me, but the Loews changed my mind.

Минусы: Nothing.

Минусы: The pictures on the internet were much better than actual. Was expecting a lot more luxury

Плюсы: Location and staff

Минусы: Staff, friendly and help full

Плюсы: Отель очень удобно расположен, станция метро в 5 мин ходьбы, Центральный парк, 5 авеню и много достопримечательностей совсем рядом. Номер большой, чистый и уютный. Пииехали раньше указанноговремени заезда, на ресепшен записали номер телефона и прислали смс о готовности номера(мы оставили вещи и пошли гулять). Персонал приветливый и на любую просьбу быстро откликался. Ресторан в отеле хороший.

Минусы: Номер выходил на боковую улицу и каждый день в 4 утра вывозили мусор(шумно).

Плюсы: When we checked in the concierge stayed for us to take us a seat and she would bring our keys over as they had to inspect our room first. We sat there for 45 minutes and finally I went up to ask about the room and a different concierge stated oh I'm sorry she went to Lunch. Our room was so hot I couldn't even sleep. Also when we asked the room services for something they never called back to let us know if they had it or not. Not pleased with what we had to pay and what we experienced

Минусы: When we checked in the concierge stayed for us to take us a seat and she would bring our keys over as they had to inspect our room first. We sat there for 45 minutes and finally I went up to ask about the room and a different concierge stated oh I'm sorry she went to Lunch. Our room was so hot I couldn't even sleep. Also when we asked the room services for something they never called back to let us know if they had it or not. Not pleased with what we had to pay and what we experienced

Плюсы: The Lored is a wonderful and comfortable Hotel with a great location I simply love it!

Минусы: Nothing

Плюсы: The location Food in the restaurant

Минусы: Lobby was very chaotic Staff preoccupied,stressed out and glazed over Never told me about a delivery I was expecting and they had been noticed and still forgot Horrible elevator system in the name of security Restaurant service was slow and unhelpful. The Servers hung together like grapes. No coffee in rooms, poor amenities Felt they were motivated by revenue generation NOT luxe experience SO COMPLETELY Overated

Плюсы: The staff was very friendly and accommodating. I was upgraded to a room that was well beyond what I was expecting.

Минусы: Pricy lunch, but suspect that is typical.

Плюсы: service at the pool was terrific

Минусы: check out was difficult. We were told on Friday that we could extend our stay until 2pm and then later that evening we were told that we could only stay until noon. So we sat in the lobby for 2 hours!!!!

Плюсы: The staff was amazing!

Минусы: Advertised as in time square! Couldn’t even see time square from my room. The air conditioner broke on the second night. The lights didn’t work the entire stay. If you turned one off they all turned off and one on they all came on. My booking said the resort fees were included. I paid an addition 280 in resort fees at the end of the stay. The rooms look nothing like the pictures. There are two sides to the hotel. One side is up to floor 25 the other is 25-40 something. It felt like they were separating the guests. Over all for 2 nights I paid over 1000 and pretty much felt like I was staying in a Laquita inn. Not worth the money at all!!!!

Плюсы: Location location location. Also queen sized beds

Плюсы: Great views and clean rooms! The rooftop bar was really cool!

Минусы: Small elevators caused a wait usually.

Плюсы: The roof top was good The breakfast was great

Плюсы: Central location, near Times Square. Close to everything you need for a short stay in Times Square. Very friendly and helpful reception staff.

Минусы: However I had to deal with the manager in respect of my refund: I found her unhelpful and called her out on her attitude. She apologised. Our bathroom was not clean on Day 1, although they did clean it for the rest of our stay.

Плюсы: Great location and access. Also have a rooftop bar that has great views and worth the trip up.

Минусы: The hotel needs to stop charging a resort/location fee. The fee is not worth it and will make me stay away from properties of theirs. The fact that they didn't have a pool or spa attached yet charge over $--- a night plus tax nickel and dimes guests.

Плюсы: Location

Плюсы: Great location near Times Square.

Минусы: It’s a little tired, needs a refurbish in areas.

Плюсы: The privacy

Минусы: Staff was a little snobbish. Also, I thought the room would be a little bigger. Was very basic.

Плюсы: Location and hotel organization was perfect.

Плюсы: Perfect location

Минусы: Pricey for mediocre food

Плюсы: The hotel was in a very good location, close to Times Square and Avenue of the Americas. Our suite was very spacious and well appointed, and was comfortable for our family of 4. The staff was very friendly and was very responsive to our requests and questions.

Минусы: The hot water in the shower was only lukewarm.

Плюсы: Fantastic hotel in the centre of Manhattan in proximity to the main attractions and with several options for transport. The sky bar is incredible. We hope to be back soon.

Плюсы: The rooftop access.

Минусы: The internet in the room was not stable, most part pf the time we didn't had the internet access.

Плюсы: I love the sense of this hotel. Super unique! The room is too small but the view is very good. Surrounding is Korea Town and there are a lot of restaurants there to enjoy. I will recommend you stay here for at most 2 nights and then go choose another hotel haha.

Минусы: Room is too small. All other things are pretty good.

Плюсы: Convenient location. We were able to walk to and from most of our destinations. Plenty to eat and drink in nearby area.

Плюсы: Отличное расположение, рядом с Эмпайр стейт, вид из окна, на крыше (30 этаж) бар с видами. Удобная кровать.

Минусы: Очень маленький номер

Плюсы: The staff was amazing! We loved our room! It was very clean and the AC worked perfect!

Минусы: We were in room 529- with the bunk beds. You might want to do some repairs on the bed. I slept on the bottom bunk and could see that the wood was breaking. Someone needs to take a look at that before they fall through.

Плюсы: The view was one of the most amazing things I have ever seen. The shower was modern and awesome and the bed was very comfortable.

Плюсы: Overall the room was nice and clean. Bed was pretty comfy and the staff were very nice.

Минусы: Wait time for elevators were a bit of an annoyance. There was also a bad smell coming from the mini fridge in the room when I opened it.

Плюсы: Чисто, шикарный вид из окон, очень приветливый персонал.

Плюсы: Staff!!

Минусы: Need 1 more chair in room

Плюсы: Fantastic staff, nice facilitites

Минусы: Air conditioning a bit too loud

Плюсы: Incredible stay in this surprising hotel. Staff was super friendly and professional. The room is very small, but you're in NYC, you don't need bigger than this. Cleanliness was 10/10. And the view from our room (got lucky to have one in the upper floors) was amazing. But don't worry because there's the terrace on the roof (31st floor) that will give you amazing views for sure. And on top of that, there's a bar and plenty of seats up there. Incredible. Also, it's an easy walk to Times Square and the Flatiron District.

Минусы: Nothing. Will go back.

Плюсы: Location was great.

Минусы: Young lady at check in was not very professional... a bit snobby when answering questions, even as I was being polite and jovial... bad day or not, it's all about service and experience... Hope it improves or was a one time occurrence.

Плюсы: I enjoyed the overall lobby design, the restaurants/cafe inside and our room. I'd definitely stay there again!

Минусы: Nope.

Плюсы: Location. Clean. Great restaurants. Basically everything was super. Definitely will be back again

Минусы: Nothing.

Плюсы: Amanda, the housekeeping manager was wonderful!

Минусы: The room need an update.

Минусы: bath tub shower - not a good idea

Плюсы: Location/Staff

Минусы: TV remote didn’t work, minibar was broken, the hot water wasn’t working, just a lot of little things that made it not the best experience.

Плюсы: Spacious Modern Clean Center- close to Time Square, ktown, Central Park

Минусы: Kinda noisy and dark lobby

Минусы: Not complimentary wifi in the rooms.

Плюсы: Great location - small modern gym with good equipment - busy lobby bars and restaurants. Good customer service follow up and care. They installed an extra mini fridge for us for our own use when asked and followed up to make sure all was OK with our stay

Минусы: Lobby a little too crazy busy at times. TV reception was poor so watched TV on my iPad

Плюсы: Location. Lively place

Минусы: Room is dated. Furniture has scratches. No coffee machine in the room. For everything you need to ask the staff.

Плюсы: Perfect location.

Плюсы: The waiters in the restaurant and bar, especially in the morning breakfast area could not communicate and I found them to be rude and quite aggressive.

Минусы: The wait staff cannot communicate to well and were quite annoying.

Плюсы: Great minimalist space , clean, neat , everything we needed was there . Loved the view and being able to sleep with the window open listening to the city moving non stop . Great shower and I didn't even need to shop for shampoo and conditioner , which was awesome cause we were exhausted from walking around.

Плюсы: Расположение.

Минусы: Размер комнаты. Очень маленькая за эти деньги.

Плюсы: Staff were friendly, rooms were well designed and comfortable. Concierge service to sort out tours and buses to airports. Close to everything.

Минусы: The lobby floor had a bar that was often closed for private events. They didnt make our room loud or anything but it would be nice to go in after a long day

Плюсы: Love Pods when I go for a short stay in the cuty

Плюсы: The location was convenient and within walking distance to many attractions and places to eat. The concierge was very helpful and welcoming.

Минусы: The check in process was very slow with only two working at peak check in time. There was a very long line and the lobby wasn't very big so it was crowded.

Плюсы: Location, location, location... Staff was very pleasant and professional on check-in.

Плюсы: The location was great, right by time square

Минусы: The bathroom wasn’t so clean

Плюсы: Location is PERFECT! If you will just roam around Manhattan then this is the perfect place. Few block to Time Square. Lots of places to eat within the area. Whenever we get tired from sightseeing we just go back to rest for few hours to go out again in the evening. Also near to Port Bus Authority Terminal and subway also.

Минусы: None. We were delighted with our stay. Can't complain anything.

Плюсы: Small but adequate rooms, perfect location next to Times Square and Beoadway theaters!

Минусы: Nothing!

Плюсы: The location was great.

Минусы: If your a breakfast fan there isn’t much nearby worth eating. And the hotel had no emergency meds like Tylenol and what not.

Плюсы: Location and super friendly staff!

Минусы: The offerings at the morning breakfast could have been better. My suggestion suggestion would be to add a few more simple options - perhaps oatmeal with condiments?

Плюсы: Great location,clean comfortable and friendly. Well designed for maximising space,plenty of space for our large luggage and loved the coat hooks, (thinking of doing this at home). The bathroom was amazingly large and provided all we needed. Thank you.

Минусы: Coffee provision would have made it even better, a coffee machine in the lobby maybe?

Плюсы: Location, location, location

Минусы: It took 5 hours to check in.

Плюсы: The location was great. The building unique and with modern clean facilities.

Плюсы: Location, room facilities and it is family friendly as well, express check in and out.

Минусы: The elevators were lagging most of the time, it takes a long time to get in.

Плюсы: Pleasant check in & bell staff. Even though I had booked online, I asked if we might have a good view. I was not disappointed! And tmy 16 year old niece with me was thrilled to overlook Times Square.

Минусы: Sometimes a wait for the elevators but I know the hotel was very busy. Not a deal breaker for me.

Плюсы: Location of the hotel and room size

Минусы: Hidden fees, services and limited amenities in the room

Минусы: Computers were down & we could not check in...for hours!!

Плюсы: The location

Минусы: The wait for the elevator was awful, the wait to get checked in was terrible, the pull out sofa was nothing but coils. I was very disappointed with this hotel choice. The only positive was the location.

Плюсы: Bed comfy,

Минусы: Property has great potential for revamping. Can take establishment to another level

Минусы: Greeted by a very rude front desk clerk named Lily. She needs to brush up on her customer service skills

Плюсы: Location

Минусы: None

Минусы: Marriott Club overcrowded and poor HVAC. Wine from an automated dispenser. Hotel needs a significant update.

Плюсы: The hotel offers valet parking per day from $65 to $75 depending on the size of your car. There’s a daily destination fee that includes a food credit, tour tickets and other amenities.

Минусы: The long lines