Новый Орлеан, New Orleans City Hall — отели рядом

Плюсы: Location and comfortable room

Минусы: Service was generally poor. Requests were not done without asking twice. Christmas brunch was poor both in quality and service.

Плюсы: The Christmas decorations were great as usual. The hotel was very clean.

Минусы: The shower was installed by a person that doesn't take showers. The shower head could not be positioned above your head. I sprayed horizontally and as a result soaked every thing. The check in for the rest of our wedding party was totally screwed up and took forever because the staff had the names misspelled on your reservation. The booking company had it right. Also the rooms that were to be available at 3PM were not ready until 5:15PM delayed the group from enjoying cocktails prior to proceeding to the wedding reception. The excuse was that the hotel had 500 rooms and the staff wasn't able to get them ready. I also had the same excuse when our room was not attended to until 3PM and the excuse was that the hotel had 500 rooms. Hire more people management!!!!!!! You are a purportedly 5 star hotel and have fallen from grace to a mediocre 2 star. I have stayed in 5 star hotels and they are proud of their reputation and work diligently to keep it. You have long lost it.

Плюсы: Property is beautiful and had a decorated hallway for Christmas. It is centrally located.

Минусы: For a luxury hotel, the service was not great. We waited for an hour for a few plates and cutlery and on Christmas night (when most restaurants in the city are closed), room service wait time was 2 hours. Other room service orders also took a while. Service at the coffee shop was fairly slow. I wouldn't stay again, because for the price, the service was not up to standard. In addition, the bathroom was fairly small.

Плюсы: The building is historical. Good location with walking distance to French Quarter.

Минусы: The hotel is poorly managed. Staffs are smiling but you can feel the distances. They make zero effort to listen to my questions. Amenities are very in poor shape. Room facilities are old without maintenance. Room service is the worst I have had in my entire life. It was served almost 45 minutes. Meat slice in the middle of sandwich were dry and hard. It seemed to be left forgotten in the heater for too long. It’s a shame to have the name of Waldorf Hotel.

Плюсы: Good location.

Минусы: valet sign advertised Roosevelt Parking though it was a 3rd party unaffiliated parking garage. Check in staff was very short during check-in, left the desk feeling a bit of an inconvenience. Our room did not have much of a view (luck of the draw).

Плюсы: The Roosevelt is decorated for Christmas in the most beautiful fahion! However, if crowds are not what you're looking for, you may want to rethink staying here at Christmas. We thought it was GRAND!

Плюсы: Love the history. Loved the upgrades to the hotel without sacrificing the historic feel. The location is great.

Минусы: Having to use the key for the elevator is a bit confusing, but I can understand why they do it.

Плюсы: Located near Saenger Theater. Could walk to World War 2 museum and quarter. Professional staff. Clean.

Минусы: Parking expensive; i.e., $50.

Плюсы: The hotel is probably a block from Bourbon Street. We walked to Bourbon Street every night and felt safe walking to and from the hotel. We also walked the approximate 1 mile to the mall and river. The hotel is near lots of restaurants and bars. The hotel staff were welcoming and professional. Ashley Carey took excellent care of us during our 4-day New Years' vacation. The lobby/reception area of the hotel was decorated like a winter wonderland; lighted trees lined the lobby from the front door to the back door. We had a 2 room king suite with a view of the river and city; the room had luxury carpet and furnishings.

Плюсы: Love this place

Минусы: No

Плюсы: our room and bathroom was very nice. I enjoyed the workout room and we love the coffee shop.

Минусы: The checkin procedure was not smooth..for the second straight year. I personally called to be sure my son in laws name was on the room he was sharing with my son. I was assured it was but when he arrived a day before my son he was not allowed to check in and had to wait 2 hours until they figured it out. Same thing happened last year which was why I double checked by calling. We live in AZ and were flying in so I couldn't help straighten it out until i arrived (it was on my credit card)

Плюсы: The location and the overall feel are great.

Минусы: They're not very accommodating, nor does the room come with much in the way of extras.

Плюсы: It was beautiful, clean,and right off Bourbon Street. Breakfast was wonderful.

Минусы: Nope

Плюсы: The whole stay was pretty good. Could do without the noise in the middle of the night but it’s a party city... but overall good , atmosphere, staff were friendly and very punctual.

Минусы: The breakfast could have switched the menu at least once . But still not bad . I would stay again .

Плюсы: Loved this place. The courtyard and decor were so lovely, and it's super central. Staff were very accommodating.

Плюсы: Everything ,great value and breakfast included

Минусы: Our stay ended too quickly

Плюсы: Staff was exceptional.

Минусы: Internet wasn't secure.

Плюсы: Location and accommodations

Минусы: In house club/lounge and/or bar could include some prices.

Плюсы: They let us check in earlier than we were supposed to and check out was a breeze

Минусы: Nothing at all was a rememorable stay

Плюсы: Location was excellent! Staff great at desk. Really liked bar 21st Amendment.

Минусы: Birds started chirping at 5:30am

Минусы: When I booked my stay i made sure that breakfast was included and it said it was and when we arrived to eat breakfast the lady asked very loudly in front of a room full of guest for our ticket and I told her we didn’t have one so she went to check with the front clerk and came back and said we had to pay, so I was like ok I’ll eat my breakfast and after I’ll go talk to the front person. I finished and went to the front with my charges and I explained to the gentleman that it was included and he saw where it said so he took care of it. I went back to the dining area because I still had family eating and when I got there the woman started yelling and saying where was my ticket and that she needed it I told her what happened and she continued to yell and argue in front of everyone. She finally left to the front clerk and we left the dining area. She saw me at the front as we were waking out and said that my breakfast would be free. The woman had no reason to yell at me and argue she could have quietly told me or walk outside with me or something but not yell in the dining area where everyone is dying to enjoy a good breakfast. Was very uncalled for.

Плюсы: Location and friendly staff.

Минусы: Very well satisfied with this vintage hotel.

Плюсы: The room was amazing and Rex was so helpful.

Минусы: There was nothing to dislike.

Плюсы: Location was great and breakfast was fantastic!

Минусы: The room was dirty! There were wall marks and stains on the lamp shade. There was also a musky smell. The bed was so hard it was not an easy stay for me by any means. The only thing that saved my stay was the pleasant staff, the location and the breakfas.

Плюсы: The View was amazing, they went out their way to help us celebrate out honeymoon, the room was very very nice and very spacious thank you for your hospitality in funniness

Плюсы: Great location. Excellent bar attached with great music.

Плюсы: Suite, location

Минусы: Breakfast could offer expresso. Front desk personnel not friendly. Hot shower stopped working but was fixed after two calls

Плюсы: Отличный отель с историей ! Прекрасное расположение, замечательный персонал .Я в лобби забыла телефон, и через некоторое время, мне без проблем его вернули на рецепшен.

Плюсы: The location was good and the hotel is beautiful

Минусы: Better Hvac system room was muggy.

Плюсы: Самые незабываемые впечатления за всю нашу поездку !это отель очаровывает,как только ты попадаешь туда. Идеальное расположение , очень вкусный завтрак , прекрасный персонал и самая необычная экскурсия по отелю

Плюсы: Location was great .

Минусы: Very noisy room. Check in staff were abrupt. Room keys constantly didn't work

Плюсы: Perfect location. Excellent staff. Comfortable rooms. Just what I needed!

Плюсы: Everything! Especially liked the Christmas dinner special they had.

Минусы: That i didn't book for a longer stay

Плюсы: Beautiful/clean and great location! Wonderful staff

Плюсы: Great location, walk to everything nearby. Very friendly and helpful staff.

Плюсы: We loved the history, the location, the staff, the luxury room of The Bourbon Hotel. The Peter Marty Jazz Band in the hotel bar was amazing

Плюсы: The atmosphere, room, amenities and above all the staff especially Raquel at the front desk for her help and support. We also had Christmas dinner at the hotel which was wonderful a big thank you to all.

Минусы: We had no milk or sugar in our room on arrival and we were missed being cleaned on one day of our three day stay but overall it was a very enjoyable stay

Плюсы: Our staff in f & b Ginette and Charlie provide outstanding hospitality throughout our stay!

Минусы: Housekeeping was unreliable and inconsistent on a daily basis.

Плюсы: Nice Xmas decorations, friendly staff

Минусы: Could hear bass from Bourbon street, perfume scent in lobby is always overwhelming

Плюсы: Everything other than the slight lack of air flow

Минусы: Older room a bit stuffy

Плюсы: Fabulous hotel and staff!!!!

Плюсы: It was on bourbon street and it was clean. The room small and there was no bath room or view

Плюсы: Very Clean hotel. Extremely friendly staff. Location is great. There truly wasnt a single issue during our stay.

Минусы: Easy check in. Great staff that were very friendly and at night were concerned with making sure you were a guest. Felt safe at all times. The hotel is beautiful and is right in the heart of bourbon st. We slept peacefully as the hotel was quiet and we could barely hear what was going on outside. Amazing experience here. We will DEFINITELY be back!! Thank you Royal Sonesta!

Плюсы: Close to the Pier

Минусы: Small rooms The coffee pot is set up in the closet which doesn’t have a outlet

Плюсы: It was ok but not very good

Минусы: Location was very busy

Плюсы: Love the Royal Sonesta!

Плюсы: The location, history, and decoration

Минусы: My girlfriend got glass in her foot after we left the pool our last night. It was 100% on the hotel I reported the very same glass in the hallway over 24 hours earlier.(Which then became a big issue as it was stepped on, walked past, and scattered throughout the hallway of our floor.)Hotel staff treated us as if they were the victim rather just genuine care for my girlfriend. Definitely a little spoiler to end an amazing experience that is New Orleans.

Плюсы: my registrar!!!! He was the best!!!! location bellmen were nice and helpful

Минусы: There were no microwaves available...I tried to obtain one for my stay but was told there were only 4 microwaves and all were out.

Плюсы: The location is fantastic, it's close to French Quarter, but not that close to the hustle and bustle. In addition, there are some great restaurants around this hotel, both high-ends and affordable you can choose, and close to bus/streetcar stops as well.

Минусы: One thing really bother me is the water pressure of the bathroom. The front desk did send one engineer to check after we asked, but the engineer said the hotel set the water pressure at a fixed level for all rooms; therefore, there is nothing he can do.

Плюсы: good location and the staff was friendly and accommodating

Минусы: I booked an executive room on sale and they gave me a standard room. Because the value of the standard room was the same I paid for the executive rate on sale they only gave me a free breakfast for one day to apologize. My recommendation is not to waste your money in upgrading because they will give you a standard room anyway.

Плюсы: The location was perfect. The Happy Hour was a nice touch.

Минусы: The lighting in the rooms is very dark. It was difficult to see.

Плюсы: Helpful staff.

Минусы: The decor of room, view, the pool was not available

Плюсы: The restaurant attached, Trenesse was delicious!

Минусы: Everything was great

Плюсы: Location, less than a mile from the superdome

Плюсы: Everything was great .you are connected to all the excitement

Минусы: I expected at one free breakfast at my price

Плюсы: The location was excellent and the staff was really friendly. The room was really nice and clean.

Плюсы: Customer service

Плюсы: Our family loved the location of the hotel. It was easily walkable to all locations of interest, but not too close to the craziness of the French Quarter. It was a wonderful place to stay during our holiday visit to New Orleans.

Минусы: hotel refused to be accountable for bad room service experience. food arrived raw and hotel refused to remove it from the bill.