The pool is so nice! Our room was fabulous!
The room was beautiful, the staff was very helpful and alway available. I really miss not having a coffee maker in my room.
The building is beautiful and there are great bars/restaurants in the lobby. Our room was spacious and very comfortable. The bathroom was a bit disappointing for a luxury hotel. Also, the spa was disappointing.
The hotel was beautiful, room was comfortable, staff was wonderful Our only complaints were that the tv didn't always work very well. It would cut out for no apparent reason and sometimes just stop working. We also felt that the movie rentals were absurdly expensive. I've never had a hotel charge $19 for almost every movie available.
Great rooms that are well designed for accommodating multiple family members
The location was great: close enough to Bourbon and Canal Streets so I was near the action, but removed enough so that noise was not a problem. The bed was comfortable and the bathroom had very good water pressure. Housekeeping heads for the hills around 2 or so, so if your room is made by then you are out of luck.
Friendly staff, very close to Bourbon Street. No locks on bedroom and bathroom doors
Hotel was very nice and clean. Staff was friendly and helpful. Everything in French Quarter was a short walk including Jackson Square. Would stay here again.
Great staff and location
The door separating the bedroom from the living room area. The bathroom was beautiful and the bed was very comfortable
The hotel is right around the corner from Bourbon St, which made it very convenient.
My friends and I ended up here last minute when our original plans to stay somewhere else didn't pan out. We were a little stressed when we got there given that we were far from home in California and had to find this place last minute in an unknown city. But from the valet to the front desk, the staff was super friendly and helpful and made it so easy for us. Our room was clean and well decorated. In fact, the whole hotel is very nice and a great value for your money. On top of that, it's in the perfect location in the French quarter. if I ever find myself in New Orleans again, I'll definitely be staying here. There was only one thing and very minor. Being that it is the French quarter and so close to bourbon street, my friends and I had a late night. We knew we were going to want to sleep in and take our time getting ready in the morning, so I called the front desk to see about a late check-out. They said It was perfectly fine we just had to put the do not disturb sign on the door and be out by 1. At 10:45, housekeeping came knocking on the door. We yelled no thank you and then we could hear her talking to another employee about how we weren't supposed to be there. Then at 12:30, they came back again as we were preparing to leave. It wasn't a huge deal, but I think maybe the late check-out policy should be better communicated with the cleaning staff.
We were right in the middle of everything. All we had to do was walk out of the hotel and we were right there. The rooms were awesome. Way more than I was expecting. The staff was great. We will definitely have them on the top of our list when we return. Nothing
We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.
Nice suite style room, good staff, location They were performing some work to the facade of the hotel. At 9:00 am they were literally right outside our room pounding with hammers. I looked out the window and a worker on scaffolding was right outside of our window. Had my girlfriend been in a state of disrobe, he would have been able to tell were all of her freckles are. 9:00am....on a Saturday....in New Orleans....in the Quarter. I had been out late drinking the night before, so you can imagine a 9:00 wake up call with a hammer was most unexpected....and un-welcome. No mention of the construction was made during our check in.
The staff was awesome, every person we encountered at the front desk and valet was in a great mood and extremely helpful.
The location is very convenient -- on Canal right between the French Quarter and the CBD. The rooms and facilities are very comfortable and well appointed. There was nothing lacking. What really separates this hotel, though, is the staff. From the front desk people, to the people on the door, to housekeeping, to the valets, everyone was amazingly friendly and helpful. A very positive attitude permeates this hotel. I certainly would stay again. The only negative aspects were that the hotel's front (on Canal) is undergoing a major renovation which makes it hard to find the hotel from Canal and, sort of related to this, the actual front desk/check in area is not on Canal at all. It's on Common. I understand the hotel wanting a Canal address, but it does make it confusing to find the check-in area.
Nice and clean. Close to the main attraction. Noise when trying to sleep. Air vents would slam down making a loud noise and jolted me awake all night. Out of items more than once when ordering room service. Cold pool with no hot tub.
Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA Pipes broke the last night and our room had wet carpet; they moved us once I reported it
I liked the room and where the hotel was located I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.
Wonderful service, comfortable and clean. Great location for us. Would love to stay there again. No cold water from faucet
The bell hops were nice and that's about all I can say nice about the place. When we got there they couldn't find our reservation. They put us in a tiny room. (We paid extra for a corner executive king.) After 4 hours the room was still at 80 degrees. We were moved to a corner executive king (what we should had have from the beginning.) We called down to the front desk for a bottle opener waited 2 hours they never brought it up. The pool was dirty and disgusting. They claim its a 4 star hotel but we will never stay here again. We should have gone to the double tree.
Not as expected for a JW
Perfect! We moved here from another hotel down re street that was proved double and we couldn't be happier. This place is so nice, breakfast and dinner, great location, rooms and staff! Will definitely stay again.
Overall this hotel was fantastic. The staff was as friendly and helpful as you could ask for. My husband and I were traveling with four children (ages 8,7,6, and 2) and the value was amazing. I never review anything online but the experience was so good I felt it necessary this time. The fact that there were drinks and popcorn in the lobby the entire time was awesome especially with kids. Breakfast was awesome and offered SO much more than normal hotels do. Plus the "kickback" at 5:30 was our dinner each night. I know for some it might not be their ideal dinner if they are on vacation but traveling with the kids we didn't want to have to go out and the "kickback" offered enough options for everyone to have a full meal. We don't really drink but if you add breakfast, dinner, popcorn as a snack, unlimited soft drinks, and the 3 free "alcoholic beverages" up the value was amazing. The kids loved the pool and hot tub. The rooms were clean and comfortable also. Just a great stay all around. The only complaint I had was that we had pre-paid for the room and when we got there they asked for the card we had used to book the room so they could swipe it. Then when we were checking out I went to check out and pay for the valet ($25 a day and the only option so budget for that as well) and they said it had already been charged to my card. I had no intention of paying for the valet on that card so it bothered me that they charged it and hadn't told us that they were doing it. I do believe that it was a simple misunderstanding though and not dishonest or anything.
Location Free drinks and food This was perfect for a quick night away. Location was good and staff was friendly. Paying for parking Bar closed early
People were very friendly and knew how to get someone around the city. Room was very nice. Our room was very hot. We had to get a fan and that didn't help much and I am cold natured. Vent in bathroom did not work and tv controller did not work.
no free parking
The staff was excellent. Very friendly and accommodating.
Great place to stay
Not much A/ c didn't work had to sweat all night an the price we paid was a rip off
Room service food was not satisfactory, and would not recommend anyone order from there.
Friendly staff. Clean room. Great location.
I'd say the biggest con for me personally was the lack of a fitness room, staff could have been a bit more welcoming, I didn't find the customer service to be the best--but the room was nice enough and the location was great-overall an okay experience.
Location was great. Walking distance from the quarter. Quite street. Parking was quite easy.
Location was perfect and extremely easy to get to anything and everything. The non-windowed closet... oops... room was tucked away... next to the stairs exit. Extremely noisy. The room was dirty, the toilet stopped up, the bathroom had mold in the shower and mildew on the wall (inside and out of the shower). We only had lukewarm water the entire visit. Our visits to NOLA have us in our rooms very little durring our stays... still want a clean room with hot water. Things will have to change a lot for me to ever stay there again. With all this negativity spoken I must say the staff was nice and very helpful.
Ms. Kenya at the front desk made our trip very wonderful with her service and smile. We like to thank her for her hospitality.
Good price. Bed was comfortable. Room was clean. Not many amenities
The room is too small and has no window.
This is a small old hotel that is very charming and in a great location. Close to the French Quarter and Riverwalk. Tiny rooms. My room took 5 - 10 minutes to get hot water running.
Wonderful historic hotel. We chose a small interior room as we never planned to spend much time in the room. Without windows though, it was easy to oversleep so I recommend setting an alarm. The bed was comfortable. The room had everything we needed: iron, coffee, refrigerator, toiletries and blow dryer. Leftovers in the fridge from previous guest. No bar in the hotel - we knew that going in but we found ourselves saying that it would have been nice.
Great location! Great staff! Great little boutique hotel. Beds are wonderful! Wish there was a fridge in our room, but otherwise I highly recommend this fantastic quiet little gem! ,Great location! Great staff! Great little boutique hotel. Beds are wonderful! Wish there was a fridge in our room, but otherwise I highly recommend this fantastic quiet little gem! A touch pricy but so worth it! A touch pricy but so worth it!
The location kept us a block or two away from the late night crazy of the French Quarter while still close enough that we could walk to nearly anything. It was also 1 block from the cable cars so we could go farther afield if we wanted to. The restaurant downstairs was really popular with locals and there was always a line. Not a real negative, because it was tasty, just a 'heads up!'
The hotel was clean, comfortable, and convenient. The front door opens to the back door or a nearby hotel's trash collection site.
location and friendliness of staff
The staff was very accomodating in all respects. The location was also very convenient to everywhere we wanted to go. This is a perfect location if you are going to Mardi Gras. The bar was only open until 9 pm which wasn't convenient, but there was a bar at the corner of Bienville and Burbon which was very close.
The staff was the best from start to finish!! I have to give props to house keeping for the amazing job they do, Ms Julie moves through the hotel like greased lightning!! Ms Janet, our concierges, made it possible for us to see as much as possible during our stay and is very knowledgeable about the area and the best tours. Our doormen, King Saloman, Sir Larry and Sir Lawrance , as my husband liked to call them, were friendly, fun and very helpful. From front to back, the staff was amazing. Rooms are clean, comfortable and beautiful. The breakfast in the morning was wonderful, so many choices. Can you tell we loved our stay!!??
Near the famous Bourbon St. Dirty room and absence of small fridges in the room
I have stayed at the St. Louis before, and it is my personal choice for location, atmosphere, and value in the French Quarter.
great position and good rate The hotel room could be more clean but it is not bad.
Location Electrical Disrepair, worn furniture, bad service in restaurant, mechanical problem, all night noise
The hotel itself is really nice, especially the patio. The location of the hotel is also excellent The rooms were not really clean. The first room we had was so noisy that we could not sleep. We were then given another room which was quiet.
Access to Bourbon Street and remainder of French Quarter There is a usage fee and utility fee that has to be paid at the end which really seem like charges that should either be incorporated in to the price of the room or dropped. I read about them online and was prepared. However, other parties checking out at the same time were very suprised. Also, parked for an overnight rate at a garage one block away for less than their garage rate.
It was nice having the proximity of the hotel to multiple attractions.
Great location, helpful staff, clean room, updated bathroom, great courtyards.
Decor, hotel pool , downstairs bar Elevators but they're putting new ones in
Great location. Close to restaurants and nightlife. Fabulous Staff. Try Restaurant R'evolution, it was a fabulous experience. Currently the hotel is renovating. Our room was near the construction area, so it made the visit less than optimal and not our normal Sonesta experience. I look forward to a future visit once the renovations are completed.
Well located for easy walk to all attractions on the French Quarter. Elegant, well maintained LARGE roomsnothing
Have stayed at this location numerous times but have never had such a small cramped room. AC could not keep up wife was hot and uncomfortable both nights. Called maintenance first day of stay and he said it was working ok. Could not enter the hotel without being accosted by losers trying to get you to come into their strip clubs which surround the hotel.
I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!! I drove a hour away to get there only to be told I was never booked when I received a confirmation number . I'll never book with this site again !!!!!!!
Parking $45 too high. Noise and construction would have pick other hotel if known.
Location & parking Quality, condition & service not up to par with reputation and cost. Not family oriented. Very old rooms. Certainly not a luxury property.
I enjoyed the location, clean rooms, pool, staff, bed, nature sounds from radio, and smell. Noisy at night due to burbon st, but that was expected. Nature sounds come in handy.
The salt water pool was nice. I really wanted a balcony room and they didn't even asked me if I want one. The water didn't even get hot shower
location, value and decor breakfast was overpriced
Ii liked Royal Sonesta's central location, sense of history, in house restaurants and jazz club. The beds, linen and towels were luxurious. The hotel is showing some signs of age. Light to right of bed did not work. All the elevator buttons would not light up. Small things.
Great location! Down in the heart of French Quarter. Kayak didn't inform me we needed to pay for Valet parking, but a great stay.
Spacious, clean rooms, in a great location (very close to Emeril's/the WWII Museum/Harrah's and only a 15 minute walk to the French quarter), at a fantastic price. You could do a lot worse at this price point with not that much more upside. We didn't even take advantage of the gym or free breakfast. We liked it. We weren't expecting to be wowed upon arrival and we weren't. A lot of families stayed, and therefore there was some noise. Nothing unreasonable.
Room size and amenities were great. You could hear the rooms above and next to you.
Breakfast is awesome and unlimited. They have special events in the evening as well offering the guests snacks.
The room was great and better than described. Powerful AC/Heat Unit. The Kitchenette had cookware and dishes, a dishwasher, full size fridge, two stovetops, a large coffee maker, large sink, and table for two seperate of the living space. There was a decent sized pull out couch, coffee table, and large desk. Large Closet and fantastic shower pressure. Garden and pool are enclosed from street view. Basketball court and fitness center. Free Breakfast options that were beyond expectation in variety and quality. 4 short blocks on straight line from convention center. I was closer and paying less than most attendees. The employees were the best, though. They checked my bags since I got in for a conference at the Convention Center early, gave me free trolley tokens and advice for touring, easy to talk to, and met all of my needs. Only 4 blocks away Street-side hotel rooms in ANY part of downtown New Orleans can be loud on Friday and Saturdays, and my room was ground floor street side.
The Staff was great very helpful
Parking lot behind the hotel was very convenient. Comfortable rooms. Closet to everything but still off the major streets Staff wasn't knowledgable when asked what highlights a touris couple should see. Wasn't friendly during check in or check out
convience of location the TV stations, the bed, and the AC
Good quality decor good location. Very rude staff on front desk.
Employees were generally happy and gladly answered any questions. Hotel is groovy and quaint, as are the rooms.
Very stylish and confortable rooms. The menu at the kitchen tried to be a bit too artisinal. There was one waitress who seemed pretty bogged down.
don't like add on cost. Telephone ect.
My friend and I were staying here for a conference (at a nearby hotel). It was a beautiful hotel very chic and stylish. It was well placed to walk to the French Quarter and many other points of interest. Staff was very kind, hospitable and helpful, especially Michael. We would definitely stay there again! No cold water from the tap in our room.
A very hip, cool vibe, in a great location and at an even better price point. The rooms were extremely loud at night, and the staff was not helpful in solving the problem.
Old fashion style was cool Rooms smelt "old" and muggy, check-in was extremely late (4 PM) and apparently "ungarunteed" (some people waited 2 hours), parking was $42 a night (extremely unreasonabled to other hotels), no bell hop even though rooms were split between streets
the hotel was close to everything, and it was nice. the heater didnt work and theres 2 buildings and you had to go to the main building for everything.
Convience to the downtown area and central location to restaurants and entertainment. Parking was very easy and convient. Coffee pot in room was not cleaned.
The complimentary wine and cheese each evening was fantastic. Particularly as there was a large couch in a window bay on which to recline while enjoying the wine and cheese. The bed was high off the ground and totally luxurious. The bathroom was huge. The swimming pool was fabulous for the New Orleans heat. My only complaint is that the staff did not tell us that the pool would be covered over in preparation for a wedding on our last day.
Great price, comfort, and convenience. Parking
I liked the older mansion look. The rooms were a good size. The staff were not accommadating.; They claimed we did not make a reservation through you. Luckily I had my confirmation email. There was no free wine and cheese. Breakfast was sparse. the air conditioner in the room did not work. I would not stay there or recommend the hotel to anyone.
Quaint, comfy, good value. Walk or street car to most sights.
Loved the environment and the old world historic nature of the entire place not really
Great location and staff. The valet parking crew was very professional and courteous. Olga at the bar was a pleasure to talk too. I liked the modern decor as well. I would recommend this hotel most of the time. Walls are thin--I could hear people talking on both sides of my room. I imagine it has something to do with being an old building. Fortunately it didn't last long, however, if you are there for any kind of festival where there will be a lot of late night partying (it's near Bourbon street so this may happen quite a bit), I'd recommend being one of them instead and not assuming a good night sleep.
My family stayed here (3 rooms/2 nights) to attend my daughter's wedding. Rooms were great for the price compared to other hotels nearby. Very clean and comfortable. Parking issues. Perhaps hotel could give better information with regards parking options in the French Quarter area.
Liked the location, breakfast and comfortable bed!
Our room was like a spacious studio apartment with a nice layout. It was nice to have an icemaker. Also nice to have the sink and bathroom tucked around a corner. The mattress and pillows were super comfortable!
It offered free internet service and free hot breakfast. The internet in my room was sporadic; although I talked with the internet provider, nothing was done to improve the service. Light bulbs were missing in the lamps. No one cleaned the room after my first night.
I liked the hotel suite rooms No maid service on weekends
Welcoming staff, comfortable/clean room The construction smell but no complaints aside that tiny one.
Nothing and will never stay again service. i will never stay again the worst hotel i have ever stayed at in my life,,,,,,,
Friendly and attentive staff. Great location within easy walking distance to French Quarter, streetcars, Casino. Variety of items to choose from at the breakfast buffet. Nothing, no complaints or issues at all!
the lighting on the building,and the lobby...... the sheets and pillow linen was not crisp and clean.
The staff were some of the nicest hotel staff I have ever experienced Rooms were very small
Short walking distance to all the city attractions. Hotel Staff were helpful and friendly. The hotel is beginning to looks old and dirty. Furniture in the lobby area needs replacement. Carpets in rooms are stained and the bed linen did not look clean or hygenic
On the St. Charles Trolley route, so easy to come and go at all times of day or night. Room furnishings were modern, and made you feel comfortable. Front desk staff helped us with luggage and cabs. Very nice.
value + location + availability for one night + easy accessibility nothing to report
The staff moved me to another hotel around the corner which was nicer. cold concrete floors, cold atmosphere, poor lighting, loud noises. Even the sofa was uncomfortable. I wanted to run out screaming after a lousy night's sleep. One of the least impressive hotels I've ever stayed at.
I beds are comfortable and the location is walking distance from everything the front desk lady was a little unprofessional.
location Street noise No restaurant
We had a place to sleep Very noisy outside. The water quit working for a while. Good thing we weren't to dirty from partying before. Out of the French quarter. But close.
The suite was very spacious and good for kiddos. The stuff was very accommodating and brought USA crib and extra sheets. The location is ideal about a 10 minute walk to Bourbon street and 15 minute walk to Aquarium, river walk and Jackson Square. There are many great restarunts very close. The only thing we did not like was the couch/pull-out couch. It was not super comfortable but that is a minor detail. Just throw the kiddos on it!
Close to convention center and the French Quarter Pretty basic in all aspects
our room have city view instead of magnificient river view that is a very big inconvenient as we were faced close buildings in front of us. the staff was not at all flexible to change our room even with my Gold card preffered Guest.
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
the beds were very comfortable no
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
Loved all the staff! We had a room with a great balcony and we really enjoyed the restaurants/lounge in the hotel. Honestly we were satisfied completely.
Normally i do not do reviews however this hotel was exceptional. Great friendly helpful staff. Unpon arrival was given an upgraded room. Extremely convenient location to everything. Spacious room. Thank you for an enjoyable stay,will be back The bathroom was the only downfall. Could of had a larger vanity sink countertop area and a ceiling exhaust fan. Otherwise ideal room
It was perfectly located and thr workers were all very helpful and friendly.
Could walk anywhere
Great location, clean and lovely
We stayed for 3 nights. We were able to walk out the door and be right in the French Quarter. We were traveling with a small child and everyone was very accommodating. they were able to put us in an area removed from most of the rooms, so we didn't have to worry about the baby disturbing other patrons. Restaurant on sight was perfect for a quick breakfast and facility was very clean. Rooms are good size and we had a great view of Canal St. Canal St. side of hotel is very noisy at night.
The customer service was amazing!
Location High parking fees
Nice remodeled old hotel within the French quarter. Modern decor with spacious rooms. Close to streetcar stop on Canal. Early check in through kayak Employee at cash register in hotel breakfast restaurant was very rood. Carpets in hallways need replacing or at least cleaning. They were very dirty