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The pool is so nice! Our room was fabulous!

The hotel was beautiful, room was comfortable, staff was wonderful

Our only complaints were that the tv didn't always work very well. It would cut out for no apparent reason and sometimes just stop working. We also felt that the movie rentals were absurdly expensive. I've never had a hotel charge $19 for almost every movie available.

Great rooms that are well designed for accommodating multiple family members

We found a roach in our room the first day. When we told the woman at the front desk, she was nice and apologetic, but said it happens when there's rain. I understand, having dealt with roach in my apartment, but asked her to have the room sprayed, and wondered why that wasn't the default answer. The water stank. It smelled like putrid pond water, like it came from the river or Lake Ponchartrain. It was hard water too, so rinsing in the sink or shower is a long chore that never seems possible to finish. I believe this is what made the tub slimy and slippery. It didn't appear dirty, but it was impossible to stand in the shower without a wash cloth underfoot. The hotel is located on the 2nd-6th floors in the Ritz Carlton. The Ritz locks their doors in the evening, but the key readers don't allow Courtyard guests in, so you need to go around the block to get inside. Either way, it's a maze of elevators, since you always need to take at least 2 elevators to get to your room. The Ritz spa smells like an over-chlorinated YMCA pool, and permeates the entire lower floor. Coupled with the arctic air conditioning, coming in from the outside is a violent jolt with a mild burning sensation in the nose. And it's $25/person/day for the privilege of immersing yourself in the water.

Location was great and felt very safe. Room were the right size and they were lovely and moved us up to a top floor because it was my daughter's first trip to NOLA

Pipes broke the last night and our room had wet carpet; they moved us once I reported it

I liked the room and where the hotel was located

I paid too much and was constantly dealing with hassles like slow elevators, stupid rules, staff that lied about a room being available. We paid $310 for a room and $42 to park and couldn't get free Wifi, really? The Valets were rude and they basically forced me to use baggage handlers.

Location Free drinks and food This was perfect for a quick night away. Location was good and staff was friendly.

Paying for parking Bar closed early

Overall this hotel was fantastic. The staff was as friendly and helpful as you could ask for. My husband and I were traveling with four children (ages 8,7,6, and 2) and the value was amazing. I never review anything online but the experience was so good I felt it necessary this time. The fact that there were drinks and popcorn in the lobby the entire time was awesome especially with kids. Breakfast was awesome and offered SO much more than normal hotels do. Plus the "kickback" at 5:30 was our dinner each night. I know for some it might not be their ideal dinner if they are on vacation but traveling with the kids we didn't want to have to go out and the "kickback" offered enough options for everyone to have a full meal. We don't really drink but if you add breakfast, dinner, popcorn as a snack, unlimited soft drinks, and the 3 free "alcoholic beverages" up the value was amazing. The kids loved the pool and hot tub. The rooms were clean and comfortable also. Just a great stay all around.

The only complaint I had was that we had pre-paid for the room and when we got there they asked for the card we had used to book the room so they could swipe it. Then when we were checking out I went to check out and pay for the valet ($25 a day and the only option so budget for that as well) and they said it had already been charged to my card. I had no intention of paying for the valet on that card so it bothered me that they charged it and hadn't told us that they were doing it. I do believe that it was a simple misunderstanding though and not dishonest or anything.

Ms. Kenya at the front desk made our trip very wonderful with her service and smile. We like to thank her for her hospitality.

Good price. Bed was comfortable. Room was clean.

Not many amenities

Great place to stay

Not much

A/ c didn't work had to sweat all night an the price we paid was a rip off

The salt water pool was nice.

I really wanted a balcony room and they didn't even asked me if I want one. The water didn't even get hot shower

Have stayed at this location numerous times but have never had such a small cramped room. AC could not keep up wife was hot and uncomfortable both nights. Called maintenance first day of stay and he said it was working ok. Could not enter the hotel without being accosted by losers trying to get you to come into their strip clubs which surround the hotel.

The staff was the best from start to finish!! I have to give props to house keeping for the amazing job they do, Ms Julie moves through the hotel like greased lightning!! Ms Janet, our concierges, made it possible for us to see as much as possible during our stay and is very knowledgeable about the area and the best tours. Our doormen, King Saloman, Sir Larry and Sir Lawrance , as my husband liked to call them, were friendly, fun and very helpful. From front to back, the staff was amazing. Rooms are clean, comfortable and beautiful. The breakfast in the morning was wonderful, so many choices. Can you tell we loved our stay!!??

Near the famous Bourbon St.

Dirty room and absence of small fridges in the room

Employees were generally happy and gladly answered any questions. Hotel is groovy and quaint, as are the rooms.

My friend and I were staying here for a conference (at a nearby hotel). It was a beautiful hotel very chic and stylish. It was well placed to walk to the French Quarter and many other points of interest. Staff was very kind, hospitable and helpful, especially Michael. We would definitely stay there again!

No cold water from the tap in our room.

Room size and amenities were great.

You could hear the rooms above and next to you.

The room was great and better than described. Powerful AC/Heat Unit. The Kitchenette had cookware and dishes, a dishwasher, full size fridge, two stovetops, a large coffee maker, large sink, and table for two seperate of the living space. There was a decent sized pull out couch, coffee table, and large desk. Large Closet and fantastic shower pressure. Garden and pool are enclosed from street view. Basketball court and fitness center. Free Breakfast options that were beyond expectation in variety and quality. 4 short blocks on straight line from convention center. I was closer and paying less than most attendees. The employees were the best, though. They checked my bags since I got in for a conference at the Convention Center early, gave me free trolley tokens and advice for touring, easy to talk to, and met all of my needs. Only 4 blocks away

Street-side hotel rooms in ANY part of downtown New Orleans can be loud on Friday and Saturdays, and my room was ground floor street side.

Quaint, comfy, good value. Walk or street car to most sights.

The complimentary wine and cheese each evening was fantastic. Particularly as there was a large couch in a window bay on which to recline while enjoying the wine and cheese. The bed was high off the ground and totally luxurious. The bathroom was huge. The swimming pool was fabulous for the New Orleans heat.

My only complaint is that the staff did not tell us that the pool would be covered over in preparation for a wedding on our last day.

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On the St. Charles Trolley route, so easy to come and go at all times of day or night. Room furnishings were modern, and made you feel comfortable. Front desk staff helped us with luggage and cabs. Very nice.

Great location and staff. The valet parking crew was very professional and courteous. Olga at the bar was a pleasure to talk too. I liked the modern decor as well. I would recommend this hotel most of the time.

Walls are thin--I could hear people talking on both sides of my room. I imagine it has something to do with being an old building. Fortunately it didn't last long, however, if you are there for any kind of festival where there will be a lot of late night partying (it's near Bourbon street so this may happen quite a bit), I'd recommend being one of them instead and not assuming a good night sleep.

Liked the location, breakfast and comfortable bed!

My family stayed here (3 rooms/2 nights) to attend my daughter's wedding. Rooms were great for the price compared to other hotels nearby. Very clean and comfortable.

Parking issues. Perhaps hotel could give better information with regards parking options in the French Quarter area.

The staff moved me to another hotel around the corner which was nicer.

cold concrete floors, cold atmosphere, poor lighting, loud noises. Even the sofa was uncomfortable. I wanted to run out screaming after a lousy night's sleep. One of the least impressive hotels I've ever stayed at.

The suite was very spacious and good for kiddos. The stuff was very accommodating and brought USA crib and extra sheets. The location is ideal about a 10 minute walk to Bourbon street and 15 minute walk to Aquarium, river walk and Jackson Square. There are many great restarunts very close.

The only thing we did not like was the couch/pull-out couch. It was not super comfortable but that is a minor detail. Just throw the kiddos on it!

Close to convention center and the French Quarter

Pretty basic in all aspects

I really like the proximity to shopping, restaurants, and the aquarium.

The restaurant was closed

When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley.

That we couldn't stay longer this time.

Normally i do not do reviews however this hotel was exceptional. Great friendly helpful staff. Unpon arrival was given an upgraded room. Extremely convenient location to everything. Spacious room. Thank you for an enjoyable stay,will be back

The bathroom was the only downfall. Could of had a larger vanity sink countertop area and a ceiling exhaust fan. Otherwise ideal room

Location

High parking fees

1. Располагается на тихой улице, 10-15 мин пешком до улицы Бурбон. отзывчивый ресепшн, бесплатный паркинг, отель прекрасно декорирован и очень уютный.

Достался номер без большого окна! Малюсенькое окошко было в каморке. размеры номера близки к минимальным комфортным. Кровать qween-size была маленького размера, такой в америке мы не встречали. Завтрак хоть и бесплатный но скудный

Close proximity to must see locations, restaurants and activities; staff was friendly & accomodating

The hotel is right at the base of the French Quarter. If you plan to stay in the Quarter, this is a great option.

Noise and parking. During a busy time, self park will be almost impossible. We valeted in order to avoid searching for a space.

I liked its atmosphere of a first class european hotel, the very good taste shown in the decoration of the room as well as the elegance of the reception area.

During our stay the used soap and shampoo were not replaced when the roorm was made,

This hotel has the perfect location for a tourist travel in New Orleans, one street away from Bourbon street and a few blocks from Jackson square. The Hotel has also the best house keeping I ever had in the USA. They really think of everything.

Unfortunately breakfast was not included in the price although this could easily be foreseen.

good size room

the shower curtain was too short and the bathroom floor was soaked after every shower. there appeared to be a homeless guy standing right outside the front door chain smoking. we had to breath the smoke ever time we walked through. he was there for several hours the late evening

Location was good in relation to French quater but only if you have a car. All food and shopping close by and expensive restaurant across the street.breakfast was ok nothing special but enough .

The wall are to thin and I mean thin . We were there for 4 nights and 2 nights we had a person next to us that had the tv on all night and we could hear it all night. And 2 nights the they would have sex and the girl was so loud I could hear everything.. I can't belive in this day and age they can't soundproof walls. So it's a crap shoot who is in the next room if they are quite you should be fine if not good luck

Romantic style of hotel.

Poolside dirty. Big construction in front of hotel which is and was not published .....

The staff was very friendly and helpful. This was the second time we've stayed there and we will probably stay again.

My wife and I have stayed with the nice folks at the Soniat House for Mardi Gras for a few years now. The staff is great and the biscuits & coffee in the morning is to die for. Great visit.

Location, Cleanliness and size of the room! Fitness Room, Pool, Miltary Discount

No breakfast included

Our hotel was so cold. Extremely. Called the desk to fix our heat. But it didn't work.

Phenomenal staff and excellent location, I will stay here again.

On;y complaint is that the bed lacked... necessary support.

More of an apartment rental - good value for the location. Room was very nice and large. Convenient to French Quarter & CBD.

No real front desk or amenities, but that did not bother me.

The staff was incredibly lovely! They were super helpful with events going on in the Quarter, and the hotel itself is a perfect location! We had amazingly comfy king bed with a gorgeous shared balcony off the back. I loved that among the bathroom amenities that they included a makeup remover toilet! That was truly a life saver after a long night of great music and libations in the neighborhood. We will definitely stay here again when we're back in NoLa!

The bathroom was a touch out dated for those that mind, but we certainly didn't! :)

Once we complained about the room we were upgraded to a beautiful room. The one we were expecting.

Had to complain to get a room that was even tolerable. Would have liked to get a nice room from the start rather than feeling like we had to complain to have a good experience on vacation.

Price was right

General feeling of location and staff greeting did not make me feel comfortable enough to stay. To be fair I checked in much too late and that was my fault. I would stay to anyone who wants to stay here bring a friend and be prepared for a haunted house type of experience.

The room was rough, comfortable enough, the house is a cool old building, and the location is very close to the Convention center.

The internet is a weak slow signal available only in the common room, which is full of people eating smelly food and watching TV very loudly. There was almost no hot water on the third floor. Expect to take cold showers.