Wyndham Garden Hotel Baronne Plaza

I just felt dirty staying there. I wanted to be back at my house when i first got there, The carpet looked rough, I didnt even want to take my shoes off. The lighting in the room was very awkward , I did not feel comfortable. The bathroom and the overall room was spacious and the bed was slight comfortable but It has to be the worst room , Ive stayed in , It had a funny smell each time we left and came back. But the biggest joke of them all was , the shower head. Literally , the shower head was smaller than my palm and it only covered one body part at a time. Im just saying! On top of that , the water pressure had the nerve to go out in the middle of my shower so .. yeah I hate that I didnt have more good things to say but , never again will I stay here . I dont care if they offer me free rooms for a month.

Nothing The staff was very unprofessional and rude

Friendly staff, good location. Musty smelling room, air vents were covered in dust/mold.

friendly and helpful

Good location Solid building Errtrance lobby nice although no furniture Fairly nice staff roon good size A/c worked nicely rooms were pitiful Furniture looked as bad as 50 years they had almost no drawers Looked old, felt old Pillows very hard only had one type of pillow hard the room looked old smeld bad noise coming from the outside No furniture in the lobby

Staff was friendly and accommodating. Our original room smelled moldy and did not seem very clean and they switched us out without a fuss. The new room smelled fresher, but the housekeeping standards were a little low overall. Nice comfortable bedding and the air conditioning worked great. The curtains kept the room very dark -- excellent for sleeping. Location was great. Could have been cleaner -- vents were dirty and dusty. The rugs looked like they could have used a deep clean. The lobby was incredibly underwhelming -- mismatched furniture and poorly arranged -- not a place to hang out -- just a cavernous room with hostel-like feel. Not what I expected for a Wyndham.

Clean and comfortable There was horrible construction that made it difficult to access the hotel (not at all their fault). The issue is that when I called the hotel to ask how we could even get there through the construction they had no idea. I was transferred multiple times and told to just "turn down common", and when I tried to explain that I had already tried this and there was a cop blocking off the street for the construction they started talking to me like I was a moron. They told me "we know that, he is letting people through so you need to try again". I circled back around and tried to see if the cop knew anything. Anyone could see the entire road was fenced off and clearly there was zero way to get though. The cop just started screaming at me that the hotel should know what to do ( joys of Nola I guess) and I called the hotel back once again to try and figure out how to get there. They basically had no idea and transferred me four times just to stop talking to me. Finally my brother had to get out of the car and walk around himself to find us a way there. I tried to express my frustration to the front desk and it fell on completely deaf ears. Your job is to get people to your hotel, and not a single person knew how to do that. Obviously other people had checked in that day and they got there somehow so clearly it wasn't impossible. The entire ordeal was extremely stressful ( Saturday traffic in Nola), and really put a damper on our stay there. Then at check out they attempted to charge my card for the room. I explained I had already paid for the room, and once again they treated me like a moron and said "no you didn't they just put the card on hold" and they charged my card anyways. I was pretty much pissed at this point, and I was showing them my emailed receipt and credit card charge. A manager came out and said no you haven't paid the card was just on hold, and after showing them again that I had actually paid ( not a single person even looked at my account btw, they just assumed I was wrong and kept telling me so) they finally looked up my account and saw that I had indeed paid. They gave me a refund for the double charge, but were snippy about it. No apology just oh okay I guess ill refund it. I literally will never stay here again. It's a shame because it was a nice hotel in a decent location.