Hotel Monteleone

Nice hotel. Clean and comfortable. Overly priced. Size of room not at all as expected.

Overall, the facility was gorgeous. The beds were very comfortable, the room was clean, the pool was beautiful and atmospheric, but the service left too much to be desired. When we called to the front desk for assistance of any kind, we were met with tones of condescension. Almost as if asking for a room service menu, as are room had none, or ordering room service was a bother to them. We waited an hour for a Cobb salad to be delivered, only to find that it was missing bacon, egg, and avocado...practically half the salad! For the price of the salad, I expected so much more. I certainly could have called to notify them of the issue, but after having waited at long we did want to waste more time. Apart from the lack of care for customer satisfaction dealt out by the front desk, we also ran into issues with the bell man. At first, he offered to look out for our scheduled taxi, while we waited inside. But, we soon realized that he wasn't going to follow through on his offer as he was standing inside chatting it up with a co-worker as time came for our taxi to arrive. So, we got up and went to look for it ourselves. This is not to say that all of the customer service personnel were lacking. There were certain individuals who were kind, friendly, and attentive to our needs. But, I would say by and far that customer satisfaction is not apparent by their services rendered. If you're looking to feel like you as a customer and a person matters, then stay far away from Hotel Monteleone. If you're looking for a beautiful place to stay, then by all means, book that room! See above,

Could not have been on better location , staff helpful, Bed was comfortable, nice shower, nice but small room No free wifi, no hair dryer, small bathroom

Great location, ambience was nice. Very limited room service menu. The directions to elevators and floors were confusing.

The Hotel was very beautiful, the staff was very nice and courteous, the rooms a little small but comfortable. The bed and pillow ultra comfortable. Fun bar, decent restaurant. I could nt believe the fact that they would not give you not even a complementary small bottle of water, while in the mean time they would sell the same for almost $3.00 in the gift shop.

I like the style of the hotel in that old hotel feel. You could see the history in the main lobby My room was out dated and the bed was old. There was marks all on the wall paper, the trim was coming off, and the room was cramp