Crowne Plaza New Orleans French Quarter

Location My room was not clean properly...a pair of dirty women underwear were hanging on my bathroom door. The bed had stains on the sheets and the room smelled. I will not stay at this hotel again!!!

Room was clean Desk personnel rude and not helpful, even lying to guests to avoid helping. Manager avoids guest interaction. Hotel services poor including internet unusable, misquoting tour packages forcing added charges, and no responses to questions and lies from front desk personnel to avoid resolving issues.

Maintenance is very poor. Much of the exercise equipment in the weight room don't even function. Bathroom fixtures poorly maintained

assigned a room that has not been cleaned. The new room had stain spots on carpet, dirty bathroom sink. It was not 4 star quality. The hotel presented like a 3 star facility

We expected better customer service. Check in staff, bell hops, valet, and security were all rude and acted like doing their job was inconveniencing them. The bed was horribly uncomfortable as well. Basically everything. From the start, the attitudes from the staff set the mood for the trip.

Checked in at midnight and room wasn't ready. Room had hairs from previous tenant still in bathroom. Was told would be given breakfast coupons for inconvienence. Then told out of coupons. But don't worry breakfast will be covered. Ordered room service for breakfast. Took bill to front desk and told we used wrong restaurant and not covered. Finally took off of bill but place is poorly run and feels seedy and dirty upon arrival.

The bullshit with the parking!! And why do you charge $19 for wifi? I didn't pay it, but I'm sure some idiots do!

Close to Bourbon Street. We stayed at Crown Plaza during New Years and the Suger Bowl game. Crown Plaza would not unlock the balcony doors over Bourbon Street for their guests. VERY DISSAPPOINTED!!! I rented 2 rooms for my family. We were unable to stay the last night because my daughter was sick and KAYAK would not refund my money. Over $600!!!! Will not use KAYAK again!!!

Nothing Everything

We had a view of Canal Street. We did not get all the information needed for check in, I.e. deposit was needed. Room was dirty (sock in the corner).

Awesome location. Easy access. Right on Bourbon Street. Easy come and go. Safe location, walking distance to all French Quarter. No rental car needed. I don't like firm beds, the beds were like sleeping on wood planks. The thermostat didn't really function, the room stayed in the mid 60s which was better than having the heater not shut off.

Room was a good size, location was perfect. Our room had a stale, musty odor from the minute we walked in. Also, service was very slow - called for extra towels one morning and had to call back after a half hour because none had been delivered.

Location Checkin wasn't until 4pm with a 11am checkout! Only a conference hotel.

Laundry service provided was embarrassing. Front desk not helpful.

Nothing I mistakenly reserved a room for the incorrect date l, late on Wednesday night. When I saw the email confirmation the next morning I tried to cancel and the Astor crown said no and kept my money. I tried to cancel within a few hours of placing the reservation. Ridiculous