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Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
I was pleasantly surprised with my recent stay at the Seneca Niagara Resort. I knew coming this was a Casino environment. I was surprised to find it was with out alot of the casino clichés. The hotel was very clean and comfortable there were numerous on location dining options, as well as 24 hour options for the inevitable late night snack. The staff was friendly, helpful and very knowledgeable of the facilities and the local area. My room was clean, comfortable and very spacious. The decor did not feel dated but instead kept with the theme of the resort it self. A great stay from start to finish. I can honestly say there was nothing I didn't like.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
Loved the fact that we could run down as a family and grab a quick breakfast from Tim Horton's. Very convenient. Location was great and the hotel was very accommodating by placing our rooms on the same floor for all of the families along with us (baseball tournament). Not a fan of the smoke, but they do a good job of venting it.
All of the staff were very friendly and accommodating! The facilities were clean and the hotel had a lot to offer.
The room and staff were very nice The parking situation and the terrible smell of indoor smoking
Great location and facility. Valet told us to park our own car even though we were guests. Tried to get call customer service 3 times for assistance and no one answered the phone.
Booked through KAYAK five minutes before arriving. Great price and excellent location. Walking distance to the casino. Friendly staff and very clean and appealing from lobby to room. Not very good water pressure
nice location near the falls.. walking distance... love it was comfortable , I like the microwave and fridge... only one thing I didn't liked is I asked housekeeping for one extra towel and she left in the bathroom two hand towels for four adults.... no bath towels... I guess she misunderstood me..
Staff was friendly, rooms are nice and clean. The wifi is terrible. Apparently they have network issue since the front desk computers were giving them trouble.
Stayed for one night to see the falls. Perfect stopover point: clean, cheap, breakfast included , walking distance to the falls. Highly recommend.
Very nice, new and clean and convenient to the Niagara Falls attractions. The front desk was a great source of information for things to do in the area. `The breakfast needs some help. Understaffed and not enough seats.
Beautiful new hotel near Niagara Falls, clean and well equipped. Very nice manager who tried his best to make up for an obnoxious front desk. Real neat rooms, very helpful room service staff. i would fire the entire front desk. They were rude and obnoxious most of the time. They gave us a lousy attitude when we called up to get our 3 rooms together. We had some power issues in the room and the service staff was very kind and considerate. They got the technician to come in and fix it.. The night shift front desk was condescending and rude and cast a very bad impression on my friends who were visiting from abroad. The horrible experience continued on the day of the check out and we were ordered to leave sharp by 11am. I finally got the manager involved who was kind and understanding.. He apologized for the inconvenience caused to us and accommodated our wishes. He admitted that for the staff at front desk, it was a work in progress...! Enough said!!
The building looked very modern and was adequately clean. The location is walking distance from the falls. The walls were paper thin - we were able to hear our neighbor's TV through the wall, their baby crying in the wee hours of the morning, and another neighbor having sex. My fiance sneezed, and our neighbor said "bless you" (she's not a loud sneezer). Breakfast was disorganized and chaotic. Nothing was placed in a logical order, there were so few seats and tables that people were sitting at the public computers in the lobby. The food was mediocre (pancakes, eggs, sausages, pastries, coffee), and we were given styrofoam plates and cups, and plastic utensils.
Clean & modern facilities. Polite staff. Only a 5-10 min walk from the falls. Dining area for breakfast was very small for the number of guests.
The staff was very personable and pleasant. Great size room for 3 Adults. All in all our room was well kept up and kept clean. Great hot breakfasts. Quick check in and out. Very accommodating we needed a cot unexpectedly and it arrived by the time we did when bringing in our suitcases on arrival. The hallways and specifically by the elevators were not very clean. Water in the elevators and right out side of the elevators making it slippery, this was from others coming in from the pool area.
Within walking distance of everything. Friendly staff & newer facility. Had to have someone come and turn on the master unit to turn on the air conditioning and open the safe. They had problems with the key cards not working so I had to get it redone after being there for a day. Not a fan of the breakfast. Had a lot better at simular hotels.
Half sized pillows? The pillows are half the size of a standard pillow so if you sleep with two pillows stacked and roll over your head falls off. Everything else was great..
Quick walk to the falls! Older hotel, could use a face lift, but served the purpose for a quick trip.
I liked everything about this hotel, from the friendly staff to the wonderful sleep. There was nothing we didn't like!!!!
The bed was comfortable Nice bar and to have live band playing The parking Food at restaurant not very good and service was very poor Pool didn't look very clean Shower was horrible kept going hot than ice cold
Blocks from the park, we were able to see the fireworks. Great walk...sucks we went in the winter when everything is frozen and closed. But still worth that beautiful view! First the lady at the front desk was RUDE! I didn't catch her name. She asked for mine as I handed her my ID, then she goes and demands the man next to her set up the room keys, but in her words she said "get these keys ready for, what ever this girls name is". Which was clearly me. I personally don't mind that people pronounce my name incorrectly, but I've never heard anyone say something like that. That was just extremely rude of her. Then when I asked about the parking (as the lot is a bit too small to fit a decent amount of cars), she seemed annoyed that I had bothered her with that question. The room and location are great, but if everyone is as this lady was, I'd rather not book again.
Proximity to Niagara Falls and restaurants. Hotel rooms and hallways are in need of renovations. We had a view of a brick wall which was from the hotel next door.
Nice facilities and clean room Nosy at night and had handicap door that took a minute to close each time it was opened. Also bathroom door was broken.
Hotel was very nice and clean. Very close to the falls and everything else. Will be going again!!!!! The only bad thing I can say is it was cold lol not the hotels fault though
Room that was assigned to us was very close to the elevator, bedroom was nice and spacious, located at like a 5 min walk from the falls and also very close to the rainbow bridge (border to canada). Very close to surrounding restaurants as well. Last but not least the bar gets pretty packed at night downstairs so that is also a plus. Bedroom's minifridge had a musky smell to it, most likely due to the fact the when it was left off the water inside made a sort of a puddle at the bottom which got that stale water smell. The bed was harder then what we are used to on these kind of hotels, although since we are healthy (no back issues or anything of the sort) we were able to sleep, but on some movements rolling you can kind of feel the bed springs. The last day of our visit the hot water didn't work and the cold water was just too cold to take a bath with. Breakfast was not included for our stay (which is ok), but when we went downstairs to get the breakfast the food was less then appetizing for lack of better words. Door knob also had some issues getting it opened with the keycard which having it re-scanned at the front got it to open my door. All in all these issues I personally am able to live with because I was able to work around all of it but for other people it might be a dealbreaker.
Convenience to the Falls. Staff was accommodating. Air conditioner went out, said it was fixed but it was still to hot. Had to call for maintenance for shower no hot hot water and water pressure. Had to gather all our things and move to another room which was an inconvenience. Will not stay there again.
Everything was nice for the price
My Girlfriend and I were so upset with the price and quality of the room ...Celebrating our one year Anniversary. .we opened the drapes on the window only to find a Brick wall for the view.at the price of 180.00 you think they would of included something else in the deal ??.breakfast maybe.and to add insult to injury they put us in a Handicap room ..everything was scaled down ...never again will I stay there again.thanks for the Anniversary memories All of the above
friendly ,clean room ,clean bathroom,good parking, nice people! Good 85%
Room was very comfortable. Breakfast wasn't extensive, but what was offered was delicious. Walls were paper thin, it sounded like people in the hall talking were standing in the middle of your room.
Clean place, big room, comfortable beds, close to highways and falls, free breakfast. Dinning room area needs more chairs and tables.
Location of the hotel is excellent. Only 3-4 miles from Niagara Falls. The room was spacious and had all the amenities expected. The check in was really smooth and there was 24 hrs free coffee / tea in the lobby The AC was broken which we realized bit late and then the hotel staff refused to change our room. They offered us to check out at 1 am in the night and take our refund for the room. There was a dank smell in the room which comes from stagnant water and that was really uncomfortable. We even opened the windows and then also the smell persisted. I wouldn't recommend this hotel to anyone because for the amount of money spent ($140) you could get a much better hotel closer to the falls. Or better yet get one across the border in Canada
хороший чистый отель. большая бесплатная парковка. Ниагарский водопад совсем рядом - метров 300. в лобби продают билеты на экскурсию на водопады - дороже чем самим бегать но удобно. хитрость с завтраками - дают ваучеры которые "отовариваются на завтраке". Мы это поняли на второй день по невнимательности и за первый завтрак заплатили. Персонал на завтраке довольно недружелюбный.
The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.
I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!
Great location Aging infrastructure
Staff was Very friendly...Location was great,walked to Hardrock cafe and falls..Our room was upgraded to 6th floor as we were newlywedsThe view was Fantastic!! Would have been great if there was a jacuzzi tub in rooms!
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park. Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again. The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
Rooms were clean and comfy. Staff was very friendly. Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great! This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
Everything..the staff went out of their way to make us comfortable, valet parking, beautiful rooms, luxurious beds and bathrooms, hands on chef for breakfast(he serves you individually at your table), bed turndown in evening with fresh cookies and chilled bottled water, near Senaca casino
Staff was amazing. The rooms were amazing and extremly clean. I would recommend this hotel to anyone.
The Staff ( best I have ever experienced anywhere), design, free delicious breakfast, fabulous bedding, fresh warm cookies delivered to room at night and location. Can't wait to go back!!!
The managers were very friendly. The room was very comfotable,it is a very beautiful hotel. Loved that they park your car for you,and breakfast was great.The chef was very nice.
Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls
The staff couldn't have been better and were very helpful and accurate when we had questions. The towncar service was really helpful and prompt. The hotel is a gem and is as good or better than those on the Canadian side with similar ratings but the town of Niagara Falls, NY is not as nice as the Canadian side and feels a bit depressed.
Good location. Beautiful hotel. Would be nice if they had a indoor Pool though.
The hotel staff were fantastic There is nothing bad to say about it
The staff service was excellent and the comfort and cleanliness was superb. The breakfast buffet was delicious, overall a positive experience. I would recommend this hotel and return myself when visiting Buffalo NY. No complaints.
Frequent guest at The Giacomo. Their attention to detail is impressive. Staff attentive, courteous, professional. Mature building that oozes character and warmth and class. While we were there: sunset wine & snacks; late evening home made cookies; hot, home cooked breakfast - all included. Highly recommend.
The cookies that the butler brought to our room at 8:30..very kind staff! The room service did not clean up the rooms in between nights..so till the end of stay I felt a little cluttered with the dishes and bath towels.
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.
The only good thing was the location for visiting Niagara Falls. The pictures online did not match the hotel at all. The first room I was in the lights didn't work. We were put in a different room and that one had a shower/tub that got clogged the first time it was used and I had to pull SOMEONE ELSES HAIR out of the drain. Also the staff forgot to bring me towels when I called. The people staying there seemed like drug dealers too. They were basically living there and shady people were coming and going. Not happy.
Caroline at the front desk was amazing! She tried to find us a cleaner, more comfortable room. When that wasn't possible she brought us a fan and was very apologetic for the lack of cleanliness of our room. She even offered to clean it herself! The room was outdated and dirty. There clearly had been some maintenance completed recently as there was drywall dust and white putty everywhere. Something must have been removed due to the large square of carpet that was discolored and frayed. The bathroom was dirty and we tried to touch nothing. The only reason we stayed instead of cutting our losses and going to another hotel was that it was late after a day of driving and hiking and we were getting up early so we were desperate to get to sleep.
The place was dirty everywhere! doors and locks were broken.. and no one seemed to care about anything.
Nothing. Worst place ever All the staff, facilities and services
Dirty property and the worst front receptionist. Name was Sheela.
The location is fairly convenient. The front desk clerk was friendly. The entire place smelled bad. The room was filthy and some of the outlets had exposed wires. There was a cup full of cigarette ashes on the balcony of a non-smoking room. There was an adult toy in the drawer.
Room is big Not clean, smelly Wifi is not working
Coffee in the lobby was awesome!
Friendly reception workers Bathroom was nice Comfortable bed Room 319 mold/mildew Unusable wifi signal No bacon at breakfast Terrible view and too far Depressing
Room is standard, but very clean and comfortable. Breakfast is very good. Very convenient location and easy access.
It was excellent! Everyone was extremely friendly and the hotel was very clean. The breakfast was great. Our room was the perfect size for the two of us.
We did not stay there long but it was very comfortable and seemed very accomodating
Good location Breakfast food was overcooked
They owners were adorable. They made every effort to make us feel welcome!
The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.
Very lovely room, and an amazing value for the price. Staff was friendly, place was cute. Continental breakfast was pretty sub-par, but you have a fridge and microwave in your room, so it doesn't matter very much.
The price of the room is expensive in comparison with the standing of the hotel. And it's certainly not due to the proximity of the Niagara Falls (about 15min per car). Possibility certainly to find a better hotel with the same price closer to the Niagara falls.
The room was large and accommodated 5 people easily The mattresses need replacing and also the bedding. Continental Breakfast was poor and there was no room for it. The rooms need updating. Bath tub slow to drain.
The manager was friendly and helpful. The room was so uncomfortable - we only stayed one hour and then ran to a nicer hotel . It was really awful - low ceilings, noisy, smoky, small, cheap, scratchy linens, - you name it!
comfortable location, nice rooms, well-equipped. nice hotel staff, easy access to local attractions, shops, within minutes from a big factory outlet continental breakfast - I thought it would be organized in a better way
Hospitality; Lila and her husband genuinely provided customer service that matters. They kept a parking spot for us. Gave us the tissue box when we requested only 1. Offered tea when cold. Offered to throw out our larger shopping boxes. It was simple but clean and accomodating. Breakfast. I recommend steaming hot coffee / tea and or bagels / crossiants - inexpensive. I wouldn't mind paying a few dollars more in the comfort of my room than going out...especially when it's super cold.
Low price room was clean not fantastic
Bed was uncomfortable, as were the pillows.
the staff was very friendly, when we arrive late they leave the door for us, as well as the breakfast of next day. the wall of the family suite is really thin, and noise is significent during night.
Great Location and layout. The motel is family owned and they ensure personal touch to the services they provide. The owners are jovial and ready to helo and guide the tenants. Would definitly stay with them during my next visit
Staff was very friendly and the room was quite comfortable. Bathroom was very nice and recent.
closeness to Niagara Falls.
It was a pleasant stay, I will strongly recommend to all
This is a fine place to stay for a night or two. The very basic breakfast that is included is a quick way too get started. The location is great though: easy access to the highway and plenty of restaurants. It's obvious the people are trying to improve the place, so maybe in a year or so it'll be a great little motel. For now though you can see the wear in the place under the fresh paint.
Recently updated rooms. The breakfast in the morning was good but the area is small and congested. The rooms needed to be dusted, badly. They seemed to lack the quality control needed. The bathroom floor was a mess too.
It was neat and close to the Falls. Convenient location-wise, close to target, taco -bell and other eateries. And not far from Falls. Room was so small that it barely fit the room. Little walking space around bed which caused quite a inconvenience to put luggage or any bags. Very much compromised on the floor-plan. Break-fast staff was not helpful and attentive. Overall it was a poor experience especially if you have kids.
* Cost * Non availability of drinking water in the room
The room was very small. It didnt have a bath tub only a stall shower. The walls are paper thin, I heard everyone next to me and above me. The parking lot is also small. I did not feel safe in this location as the bed is on top of the door. It was clean however, thats really all it has going for it.