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The check in line was super long when we arrived so we went out to dinner. When we got back it was peaceful. Staff was nice. Decor was modern. Beds were soft. Room was quiet. Very nice stay. Needs free coffee in the lobby in the morning.
The view was wonderful. The bed was extremely comfortable. The employees were helpful and the shuttle service was really useful. The shower was not very big and there was no hook or rod to hang up my used towel.
The staff is very helpful and professional... Excellent service... The dining room could be a little bit more cleaner...
We had a great meal. The atmosphere wasn't fancy but the food was good. A better beer selection
I liked the price I didn't like the fact that I was charged to park my vehicle. The bathroom had hair in it that was not mine and when I called the first desk she said she would have someone come clean it and no one came.
Rooms were comfortable, clean, and we had a nice view of the golf course. The airport shuttle and location made this a perfect start to our vacation.
It was a great place to stay!
Location was great Very disappointed with the TV in the room not working- I mentioned it to the front desk twice after I checked in and they said they would send somebody up to fix it and never did. also called housekeeping to send up some toothpaste and they never managed to show up. Overall clean room though, just minor inconveniences that can be upsetting.
Nothing Front desk rude and not interested in help
price and location Bathroom and shower was in bad shape. tile and grout was black and the shower on /off lever was broken and very hard to use . But worse was the black mold in the white tiles and grout. Just a little spraying of clorix would have done the job
Could not get room service. No free internet No wake up call
Great location near the airport, shuttle service very convenient and very friendly. Great service in the check in /out , also in the restaurants. Good breakfast . Clean rooms , pretty view from the other side . The only complaint is the room 853 is impossible to sleep. Very loud , maybe the air conditioner or something. Was a nightmare.
здание, которое занимает бизнес-отель Интерконтиненталь,очень симпатичное, оно всегда попадает в кадр в фильме, если съемки идут в майами. я там не отдыхала, а работала. и скажу с точки зрения сотрудника, атмосфера в отеле дружелюбная, люди приветливые. мне понравились банкетные залы, красиво сервируют столы, еда хорошо приготовлена. в номерах чисто и просторно.
Был заказан не стандартный номер, а так называемый 'альков бед'. Вначале поселили в милый номер, но рядом был лифт, который постоянно шумел. Попросила переселить в другой. Переселили без проблем. Новый номер состоял из двух комнат: спальни и гостинной. Гостинная просторная, с угловым диваном, письменным столом. Спальня-большая кровать, естественно с большим количеством мягких подушек. Матрас-отличный. Все очень современное и стильное. Ванная-большая. Приятная косметика для душа. Огромный холл. Есть бассейн. Рядом расположен водоем, к нему проложены живописные дорожки с фонариками. В водоеме полно рыбы, ее можно покормить. Ночью повстречали енота, который рылся в помойке. В отеле все услуги за дополнительные деньги (парковка, интернет). Расположен близко от аэропорта, с балкона можно наблюдать ежеминутную посадку огромных лайнеров. Любителей тишины это может напрягать, но в номерах шумоизоляция довольно хорошая. Но данное обстоятельство стоит иметь ввиду, выбирая данный отель, ну или бе...
Stayed in the Chateau tower which was better than Versailles. It's a bit north of South Beach but not too bad.
Location was excellent. The staff was very welcoming and incredibly helpful. The buildings are beautiful and everything was easy to use and easy to navigate. Overall the best hotel experience by far! N/A-Very impressed with everything!
We were placed in the tower which mostly was dedicated to business men, besides that our floor was full of young people who came to that place just to have fun for a few days. They were disrespectfully loud all day long. The rooms are tiny, I was hoping to have a jacuzzi tab but it was only a shower cab. The walk to the swimming pool was through two towers and people who always were dresses for different conferences. Prices for food are really expensive and it didn't worth spending on it. I would not recommend this hotel for family oriented people, it is mostly for party people and businessmen. See above
The pool is closed very early
Beautiful hotel great night life Overpriced
The hotel is clean and the rooms are comfortable The staff is unfriendly and rude. They constantly remind you of what you "can" or "cannot" do as if you are in an airport. They have an extremely poor customer service as a whole. I travel to Miami quite often and there are plenty of other 5-star hotels on Miami Beach that in my opinion have better customer service and are not filled with juvenile delinquent guests.
Pool and spa nicely designed Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.
I had a lot of charges on my card and I don't know why. I didn't remove anything from mini bar. I'm still waiting on a follow up call from billing.
The property is amazing! The pools are great - got a little crowded on the long weekend - but very enjoyable. We had an oceanfront room and the views were breathtaking. The beach access was really good and you got free beach chairs. Its a little away from south beach and all the shops and restaurants - but we knew that going in. Room service was not up to par - they routinely forgot to replenish our coffee/ sugar. The food was just OK - and the price for food and drinks was exorbitant. Valet only parking and it was $45 per day!!
Amazing hotel. A little bit of a struggle to get a pool chair in the morning, but the room and views were spectacular A little far from all the excitement in south beach
Food prices in the restaurants inside were too expensive.
Location, room ,restorants,everything Fees for beech furniture rent
The hotel and atmosphere were great. The best service were the bell hop and the valet service. Untrained staff, in particular the service in the restaurant was poor! Front desk gave conflicting information are not clear when asking about restaurants.
Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves
Amazing room, will definitely go here again. Staff was helpful in providing a room when Amoma failed to make a reservation for the hotel. If you are booking a hotel room from kayak through a third party, buyers stay away from Amoma!
Modern, cool, hip--like all W Hotels. Unlike some, there wasn't loud music playing at 3 am at the upstairs club. View is great. Gym is good, but a bit of a haul to get to as it is in a different building. Hotel messed up my bill quite badly and overcharged me by about $500. Only attempted to resolve after I had to intervene at check-out and again over the phone (and I still haven't seen the final refund come through via the bank). Additionally, while I was having dinner, the bartender at the restaurant came up while he was on Skype with his son and was like--"look at this beautiful woman eating by herself!" It felt a bit invasive.
Location is great. Friendly staff. Reception lobby too small and crowded. Walls too thin.
Pool,location,bed itself was nice. Customer service was very bad for a 5 star hotel, mold in hallways of room, dirty stained carpets, every piece of furniture was damaged and just looked bad. If I wanted to stay in a hotel 6 I could have saved 200 dollars.
The W Miami is a beautiful hotel with amazing amenities. The rooms are luxurious with king size beds and large bathrooms. The fitness center has all the machines needed for a good workout, and a hot tub for after the workout. There is a large pool on the 15th overlooking the bay. I can't wait to return.
Loved this hotel. The concierge Jorge Rocha was so helpful, he gave us GREAT customer service. I highly recommend this hotel to anyone visiting Miami.
The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
Location and pool. Dirty pool, dirty spa, dirty room, expensive forn nothing. Even the holiday inn has a slepers and more clean the bathroom and bedroom. The closet was broken, and they gave us a room for special capabilities i dont know why.
The rooms are amazing, well appointed, loved the bed! Service is top notch too Long wait for the valet, call early!
We stayed three nights for our anniversary and we had an amazing time. The rooms are very modern and clean with super views over the bay amd the city. The staff was very friendly wherever you run into them. Walking distance to lots of activities (boat rides, jer skis, American Airlines arena, restaurants, etc..) highly recommended!!!
The facilities were all wonderful. The views spectacular. The pool area and gym are outstanding. Parking is way too expensive. I had a problem with the television set in the bathroom, the remote simply would not work. I asked for help on this three times and each time they could send someone to turn it on but they could never tell me how to turn it on.
as soon as I arrive with a reservation, they told me that they were full and I didn't have a room in that hotel so they change me to another Marriott
Luxurious accommodations, incredible views. Room service was very good. Valet parking always seems to be the weak link at many hotels. Nothing horrific, just not up to the standard represented at this property.
The hotel is very well appointed: from the lobby to common areas and, most notable the rooms. Everything is clean, crisp and well conceived and executed.
Great hotel, nice rooms and helpful staff. Valet parking too expensive.
The wifi didn't seem to work, luckily I was close enough to the lobby to use that.
Rooms are spacious and beautifully done--esp. the bathroom. Huge TV. I like the location for downtown - great for walking. Lobby sparce, chaotic and unwelcoming. Valet was told it would be 20 min., but it was not that long. Event was happening , so lots of arrivals and tight spot to get a lot of cars coming and going.
I loved everything about it, great service, nice people, the room was nice and perfect, and it had a perfect view, it was great and if I ever go back to miami, I would know where to go and stay.
Отдыхал в этом отеле с друзьями.Все было просто супер! Какой прекрасный вид открывается из окон,словами просто не описать..Повара готовят очень вкусную еду, большое разнообразие напитков.Номера очень хороши.Все чистые,уютные,комфортные.Уезжать с этого отеля просто не хотелось.Если решите провести отдых в этом отеле,то ничуть не пожалеете!
Не первый раз отдыхаю в этой сети отелей. Хочется возвращатся сюда снова. Единственный момент бронируйте заранее особенно в Маями и наслаждайтесь. Сервис безусловно всегда на уровне но больше всего хочу отметить стиль и удобство номеров. Отличный SPA и деловые люди среди постояльцев. Если это ваш стиль - добро пожаловать!!!
один из самых больших отелей мы жили на 29 этаже. потрясающий вид на залив и на город, особенно ночью, все просто переливается огнями. все на высшем уровне, не считая одной проволочки с долгой подачей завтрака
Этот отель - высочайшее здание штата Флорида высотой свыше 200 метров. Комфортные и чистые номера. Всё очень культурно и со вкусом. Приятно удивит питание, а точнее разнообразие блюд. Отдохнуть тут можно просто замечательно, главное чтобы средства позволили, так как отель не из дешевых.
Остановились мы на 32-ом этаже, вид из окон был,скажем так универсальный, чуть-чуть города чуть-чуть залива.Для тех кто не собираеться часто ходить купаться, отель поставили удачно,ибо до пляжа South Beach либо выходить рано утром, либо на машине,что займет примерно 15-20 минут. Когда уходите из отеля, обязательно запомните как он выглядит с наружи, ибо возвращась наза с прогулки, трудно его узнать, вызвано это тем что, он являеться частью бизнес-комплекса.Номера в плане обстановки, смахивают на наш местный интурист.Но персонал был очень даже ничего,это я в плане качества обслуживания :). Вобщем было все на таком уровне как надо, точнее цена-качеству соответствовала, так что мы не разочаровались прибыванием именно в этом отеле.
Какой красивый этот отель! Поражает не только внутренняя красота, но и внешняя! У меня номер был почти на самом верхнем этаже - вид оттуда неописуемый - город весь как на ладони. Очень впечатлило обслуживание в номерах, а также расположение отеля.
Просто отвратительный отель! Сначала наш багаж потеряли неизвестно где, нашли только к вечеру. К тому же еще номер не тот нам выделили. Мы заказывали совсем на другом этаже и двухместный, а дали 4ех местный вообще.
Получил большое удовольствие от пребывания в Майами и от этого отеля. Во-первых, 'с иголочки' новый отель - все новое чистенькое, блестящее. Во вторых, отличное расположение с видом на Бискейн бей (Biscayne Bay). Отель это одна из трех частей комплекса, который также включает в себя офисные площади (нижняя часть здания) и аппартаменты (верхняя часть). Отель расположен в средней части здания, у которого всего более 80ти этажей. Причем у каждой из трех частей комплекса свой вход, свои лифты и отдельная парковка, поэтому разные потоки людей между собой не пересекаются. Панорамные окна, но нет балконов. Брикелл авеню, где расположен отель - также очень красивое место для прогулок. Много ресторанов и баров в отеле.
The construction of the shower lead to water pooling up at the shower door and seeping out into the bathroom.
Really nice hotel with good location and amenities. Got a great deal. Some areas of the hotel are looking old and may need to be revamped.
rooms were nice, comfortable, location was good for what we were doing Found what appeared to be a pubic hair in our room service food. We did not eat the food and would not eat in the restaurant. We both stepped on glass shards while sitting at the pool. We brought it to the attention of the spa staff who shrugged it off..
The service was amazing. Everyone from the front desk to the valet to the gift shop clerk were all about service. N/a
Location is excellent. Hotel is located walking distance from great restaurants and shopping. Located in the heart of Brickell. We checked in on Thursday for a special birthday "stay-cation". I was under the impression that this was a five star facility, but the room we were placed in and the service we received was far from five star quality. Within hours of our check in, the bathroom sink clogged up. My husband and i went to dinner and asked for maintenance to come to our room while we were gone. When we returned, it appeared that someone had come to fix it. However, within 30 minutes, the sink was clogged up again. We called the front desk and at 11:15 p.m. two maintenance men came into our room with a shot-vac to attempt to fix the problem. A shot-vac. At this point, the proper thing to do would have been for the hotel to offer to switch our rooms. Instead, we bore the sound of the vacuum and the maintenance crew for about 15 minutes. When one of the maintenance men was done, he said he would be back up in 30 minutes to see if it was fixed. It was almost 11:30 p.m. at this point! My husband told him not to bother returning. Not shockingly, in the morning the sink was still not working and now the toilet was backing up. I was appalled and embarrassed that I had booked this hotel for my husband's birthday. I went to the front desk to check out and aired my grievances. I spoke to a supervisor/manager that was there. He offered us a free breakfast that I said we would accept but then the manager took it back and said, "Well, actually it's past breakfast time." He offered to give us drinks at the bar instead. I could not have walked out fast enough. I was SO disappointed with this experience and spent the rest of the weekend trying to make it up to my husband (who has been ever-patient)!
Хороший ресторан с отличной кухней. Отличная инфраструктура( бассеин , фитнесс, парковка.) Достаточно большой номер , красивый вид. В ванной комнате нет биде. Мало приветливый персонап.
Дизайн, комфорт, чистота, дружелюбный персонал, восхитетительные виды из окна, великолепный бассейн, отличная цена..
хороший дизайн, жушевный обслуживающий персонал, очень уютно. Нам испортили отдых после нашего выезда из этого отеля, "забыв" разблокировать сумму проживания и гарантийную сумму на кредитной карте, списав при этом сумму проживания.Если бы не начали звонить и выяснять, сумма была бы доступна через месяц (в США это такой стандарт, видимо, в отношении иностранцев)!!! кеш никто не отменял или держите на карте ровно столько, сколько нужно, не больше...
We flew in and stayed overnight In Miami. The hotel was less than a mile away from the airport and offered shuttles service which was awesome. When we checked in the staff was friendly. We got our keys and went to our room and the key didn't work. Then once we got a new key the room smelt like mold and musty so we asked if we could hangs rooms which they did and upgraded us to a suite. The suite as the same way very strong odor like as soon as you opened the door. By this time it's like 11pm so which jut stayed. Then our toilet wouldn't flush. Overall I would not recommended. By the time we left and got to our final destination our clothes and everything smelt like the hotel.
Desayuno muy bueno, cerca del aeropuerto y de todo. El personal fue muy amable hasta nos querían regalar taquillas para el partido de Baseball. Definitivamente me volveria a quedar
they excell in all the service,
Staff was friendly. And several nice restaurants nearby such as Latin 2000, and catch of the day. It is far from south beach, but you can pick up the 150 bus from Miami international airport bus terminal, and be at south beach within 40 minutes.
Great place to rest our heads for the night between flights. Shuttle arrived promptly after we called the hotel. We received a free upgrade for no apparent reason (woo hoo!). The bed and pillows were comfortable. Everything was very clean and nice. Please note that the shuttle ends at 12:30 AM and resumes at 5 AM.
The hotel staff is courteous, well informed and very professional. Andrew and Glenda were especially willing to help me with my requests when I required arrangements to extend my stay. The breakfast has an excellent variety of items from which to select.
There were nice restaurants nearby. Close to the airport and shopping mall. Not too far from the port of Miami. It was very clean, staff was courteous and the continental breakfast was appealing. I would diffinently stay there again. Thanks! There is only one shuttle and I had to wait way too long. Almost an hour
Staff perfect Eating area could be larger
Shuttle to and from Miami International Airport. Staff was friendly and helpful. Room was clean and quiet. Incursion into Lobby by seriously impaired woman (cursing, yelling and belligerent behavior) morning we were flying out. Hotel security just stood around doing nothing. Front desk gentleman was trying his best to handle situation, and keep the woman away from guests. Police had to be called.
Staff was friendly and helpful
I loved the hotel grounds, great location but our room was tight. Shower/tub needs refinishing. We will return. Tub & size of the room
Desk staff particularly friendly and helpful.
Nothing to write home about. The view was great but the rooms were standard! I expected a bit more comfort for the price.
The breakfast is good!! The parking is expensive!!
I was very suprised with our stay. I went into this as a vacation made very last minute and saw good reviews but figured it would just be an OK hotel. However it was a really nice place. The staff was very attentive. They book a massage for me. They set up a crib and twin bed for my 2 year old son so he could choose which he wanted. They had smart TVs which allowed us to play netflix and youtube at night. my wife and I especially liked that the hotel had many resteraunts, starbucks, pharmacy and many botique stores attached to the hotel. The pool was nice, but the only drawback is that it is situated in a way that we only got sun in certain parts of the day as the building blocked out the sun before noon. so 12-5pm the sun hit the pool. It was very close to south beath (lincoln rd). We had a car but with all the shuttle services you really could not even bother. They had busses going to many of the attractions you want, and if it wasn't uber would fill in the few gaps. I would 100% go back and do plan on making this a semi-regular vacation favorite. It also helped that there were other familes with kids for my son to play with. He had 5-10 kids to play with in the pool on any given day. ENjoy! and thanks for the memories
I thoroughly enjoyed our room on the 21st floor. The view was amazing and the room was very plush and comfortable. Enjoyed the daily Happy Hour specials and the buffet styled breakfast thats readily available downstairs at the restaurant called the "Catch". The service the Marriott provided was Awesome! I would stay here again.... $10.00 or less ride to South Beach using Uber or Lyft. If you don't want to pay the daily parking charge, there is street parking that affordable adjacent to the hotel. There is no microwaves or refrigerators available in the rooms. However, you can requested these items if they are available.
Everything including location from the Port of Miami, nice lobby, great restaraunt, and view from balcony! Pool was horrendous. When you go to FL the one thing you look forward to it the pool/jacuzzis. To put it in perspective, the pool water was warmer than the hot tub. Outside of the pool area needing some work, everything was great.
Great pool area It would been nice if breakfast was included
The room was beautiful! Had an amazing view. The staff were amazing as well, very friendly and helpful. Would have liked to see some more shopping boutiques
Location, bar, extremely helpful staff Windows that do not open so one must use a.c. However we request a room with window or door to get fresh air..
Quick access to and from airport Very modern and clean Restaurant in hotel has good food choices beyond the norm Late check out only until 2PM--hard for those with a late flight out.
The combination of staff anf facility was outstanding. I want to stay there next time. it is a new property, so swimming pool was not available.
I paid for my hotel room in advance, and I paid in full. My flight was delayed and I didn't get to the airport until 3 am. Hyatt gave my room away because I hadn't checked in, and then sent me to a comfort suites. I paid for the room, so even if I don't check in, why give it away?