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There was a room on my food that was smoking marijuana and it filled the whole floor with the offensive smell . In addition , the hotel staff was not very responsive or accommodating to house guest when told about the situation

The location was very convenient for my business trip and has easy access to/from 836. It has great facilities like the gym and restaurants in the lobby. I also liked the daily rate for self parking is only $7 a day, most hotels I've stayed at charge $20-30/day.

Aging structure, old and small elevators, dirty carpets, slow flushing toilets, cheap bedroom furniture. It's clear that this building (which used to be a Radisson in the 90's) needs a deeper renovation, including the unappealing brown-glass facade. All of that said, for less than $150 a night I think these things can be overlooked at.

хороший дизайн, жушевный обслуживающий персонал, очень уютно.

Нам испортили отдых после нашего выезда из этого отеля, "забыв" разблокировать сумму проживания и гарантийную сумму на кредитной карте, списав при этом сумму проживания.Если бы не начали звонить и выяснять, сумма была бы доступна через месяц (в США это такой стандарт, видимо, в отношении иностранцев)!!! кеш никто не отменял или держите на карте ровно столько, сколько нужно, не больше...

Хороший ресторан с отличной кухней. Отличная инфраструктура( бассеин , фитнесс, парковка.) Достаточно большой номер , красивый вид.

В ванной комнате нет биде. Мало приветливый персонап.

Staff was wonderful.

Too short of a visit!

The staff was well-trained, resposive, and vocally sorry about the situation that all the guests were facing, and even apologized for the weather. The staff went out of their way to try to make up for everything that was wrong.

Simply put: the resort should not be open until they have finished the renovations. It's like staying in a Motel 6 at a 24hr construction site, but with superb staff and quite good food. There is limited accessibility by foot to any part of the resort. Walking anywhere requires traversing expansive muddy gravel areas, balancing on tippy plywood ramps where no curbs exist, stepping over hoses, electrical cords, and around huge generators, and going as quuickly as possible by what can only be an open sewer pipe near the new pool construction. There is one, possily two, restaurants open that have the same menu as room service. A salad, entree, and glass of wine came to $70. Other non-resort restaurants are accessiblie only by cab (I might have been able to walk if not for the puring rain). If you choose not to gamnble on walking, you must call ahead for a golf-cart transport, which will arrive in 10-15 mins and take you to your destination. A tip is expected by the driver. During my stay, it rained constantly so I never was able to see a vista, the golf course, or anything resembling the images on the resort's website. The pathways that were usable were puddled with water and one had a recurring area of sudsy liquid on it...? Again, they should not be open, but if they choose to be, they should NOT be charging full price for guest rooms. I was staying in a supposedly-renovated bungalow, but the elevator clearly was in recent use by constructoin workers, there were several muddy boot prints in my bathtub upon arrival., the sliding door to the patio did not fully lock, and the sliding closet doors were not functional because of the position of the room safe in the closet. 'Nuff said.

The premisses of the apartment itsel are very good, the view is great as well as the location.

The cleaningness was below poor adn the request to perform minimum arrangements were deceively avoided. A quick cleaning service was promissed twice and never performed, I was even tried to lie about it having been made. A delivery of a package was denied at recpetion causing severe problems regardless of such being advised 3 times in advance. There no reception or services available, not even at a minimum level.

The pool area.

Did not respect the details of our booking. Had to show the booking because they were not accepting us.

While not being right in the centre of Prague it was close enough for you to get there easliy. Comfortable place.

Everything was ok. Maybe more staff who understand English better! that's all

Good location.

I think I could have stayed in a better hotel for the price.

местонахождение, дружелюбный персонал на ресепшн, просторный прекрасно обставленный номер

к сожалению, останавливались только на одну ночь

Location is excellent. Hotel is located walking distance from great restaurants and shopping. Located in the heart of Brickell.

We checked in on Thursday for a special birthday "stay-cation". I was under the impression that this was a five star facility, but the room we were placed in and the service we received was far from five star quality. Within hours of our check in, the bathroom sink clogged up. My husband and i went to dinner and asked for maintenance to come to our room while we were gone. When we returned, it appeared that someone had come to fix it. However, within 30 minutes, the sink was clogged up again. We called the front desk and at 11:15 p.m. two maintenance men came into our room with a shot-vac to attempt to fix the problem. A shot-vac. At this point, the proper thing to do would have been for the hotel to offer to switch our rooms. Instead, we bore the sound of the vacuum and the maintenance crew for about 15 minutes. When one of the maintenance men was done, he said he would be back up in 30 minutes to see if it was fixed. It was almost 11:30 p.m. at this point! My husband told him not to bother returning. Not shockingly, in the morning the sink was still not working and now the toilet was backing up. I was appalled and embarrassed that I had booked this hotel for my husband's birthday. I went to the front desk to check out and aired my grievances. I spoke to a supervisor/manager that was there. He offered us a free breakfast that I said we would accept but then the manager took it back and said, "Well, actually it's past breakfast time." He offered to give us drinks at the bar instead. I could not have walked out fast enough. I was SO disappointed with this experience and spent the rest of the weekend trying to make it up to my husband (who has been ever-patient)!

rooms were nice, comfortable, location was good for what we were doing

Found what appeared to be a pubic hair in our room service food. We did not eat the food and would not eat in the restaurant. We both stepped on glass shards while sitting at the pool. We brought it to the attention of the spa staff who shrugged it off..

Older hotel that has been updated. Very multicultural which we enjoyed. Great location close to Miami Airport.

Elevator did not have air conditioning, but that is very minor.

It was clean

The people drinking outside

Location! Loved how close I was to everything I wanted to see and experience.

I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.

Such a great location and a nice looking botique hotel.

But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!

Location, cleanliness, interior design, customer service and price.

Location was good as it's close to everything South Beach has to offer but that's about it.

The hotel rooms are extremely small and cramped and they tried too hard to make it look trendy and there is no full wall or glass between the room and the bathroom so not only can you see the person in the bathroom using the toilet but you can also hear every air biscuit they let out, every wipe and smell it. I mean cmon, first you have tiny rooms that I would expect in a 3 star hotel in NYC but how can you put people in those tiny rooms and leave a completely open bathroom with no walls or privacy... smh. The service was also rough, I think the girl who checked us in said her computer crashed 4 times and we had to spend about 25 minutes checking in which should have taken about 5 minutes. The checking stations had older laptops, they got this whole hotel completely wrong and I would never go back.

Pool and spa nicely designed

Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.

The property is amazing! The pools are great - got a little crowded on the long weekend - but very enjoyable. We had an oceanfront room and the views were breathtaking. The beach access was really good and you got free beach chairs. Its a little away from south beach and all the shops and restaurants - but we knew that going in. Room service was not up to par - they routinely forgot to replenish our coffee/ sugar.

The food was just OK - and the price for food and drinks was exorbitant. Valet only parking and it was $45 per day!!

The weather in Miami:-)

Centrally located

удобно расположен , рядом с пляжем

сделать хорошую звукоизоляцию

Very clear, convenient and spacious habitat approximately 300 m from metro station (Metromover) 10 minutes from downtown. The kitchen equipment is very good (but I am a man).

it's an appartement, you are on your own, you have all brand new applicances to cook and a supermarket at a 5 min walk. The Metromover 5 min walk aswell

Hard to find

everything, close to airport, breakfast, free coffee

They must up date the restrooms!!

Pool is cute. Location is decent. About 10 min to winwood and to Sobe. Pretty much beach front location

The power went out in the hotel for 24 hrs. This started around 1130pm and continued until 230the next day. There was no manager On duty in the middle of the night to explain anything to anyone. The people who were n staff were clueless. Where was they're back generator?! Plus I just had knee surgery and had no choice but to walk up and down stairs from the 10th floor, because hotel wouldn't change our room location. The cleaning ladies came once in 5 days to clean our room. Once?!

Everything went right nothing wrong

0

Отзывчивость персонала на рецепции

1) Один раз не убрали номер. Возможно это из-за проблем в общении - не понимании языка.

стиль отеля, комфорт номеров, удобства бассейнов и СПА

нужен косметический ремонт

Отличная територия,тёплые бассейны,рядом пляж, отличный вид с балкона, номер был огромный, разрешили позже выписаться.

Good Location in Miami's Brickell District.

This place SUCKS. Our reservation was cancelled without notice, and they moved us to new hotels twice. Then told us we had not paid, even though we paid in full with CC 3 months in advance. Every time we passed through the lobby there was a new customer with a major problem, receiving no help. Once I reached out to corporate, the situation began to improve, but not without MUCH arguing and hassle. The service is beyond terrible. The employees are largely completely clueless, helpless and don't communicate with you, or each other. The rooms are just barely passable. Cheap construction, cheap beds, poor sheets, and no services whatsoever. No cleaning, no gym, nada. Again, this place SUCKS. Don't stay here unless you're completely out of options. Get a VRBO or Air BnB in the same area. This is the only time I'll be visiting an Extended Stay America, ever.

It was very quiet and safe

It's location is very good - minutes from the sea and surrounded by bars/restaurants. The staff were pleasant and helpful.

It's very tatty, the stairs and hallways hadn't been vacuumed for some time -and the air-con is very noisy.

The location was excellent! Close to the beach, night clubs, restaurants, dining!

Bed bugs/fleas and when they serviced the room they didn't actually do anything except make the beds

Location near beach. Good breakfast. Rooms were well equipped, clean and beds were comfortable

Noisy when bar is open Not so appropriate for family with small kids

Need more hearty breakfast