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Location, room ,restorants,everything Fees for beech furniture rent
We were placed in the tower which mostly was dedicated to business men, besides that our floor was full of young people who came to that place just to have fun for a few days. They were disrespectfully loud all day long. The rooms are tiny, I was hoping to have a jacuzzi tab but it was only a shower cab. The walk to the swimming pool was through two towers and people who always were dresses for different conferences. Prices for food are really expensive and it didn't worth spending on it. I would not recommend this hotel for family oriented people, it is mostly for party people and businessmen. See above
Amazing hotel. A little bit of a struggle to get a pool chair in the morning, but the room and views were spectacular A little far from all the excitement in south beach
The hotel is clean and the rooms are comfortable The staff is unfriendly and rude. They constantly remind you of what you "can" or "cannot" do as if you are in an airport. They have an extremely poor customer service as a whole. I travel to Miami quite often and there are plenty of other 5-star hotels on Miami Beach that in my opinion have better customer service and are not filled with juvenile delinquent guests.
The property is amazing! The pools are great - got a little crowded on the long weekend - but very enjoyable. We had an oceanfront room and the views were breathtaking. The beach access was really good and you got free beach chairs. Its a little away from south beach and all the shops and restaurants - but we knew that going in. Room service was not up to par - they routinely forgot to replenish our coffee/ sugar. The food was just OK - and the price for food and drinks was exorbitant. Valet only parking and it was $45 per day!!
Food prices in the restaurants inside were too expensive.
Pool and spa nicely designed Got there and found there were nerds and lipstick on the carpet as well as a big wet mark. I called front desk to see if the room had been cleaned and they said they didn't known but they could connect me to house keeping to see if I could get someone to come clean it. I said "can't you do that" she just said would u like me to give you house keeping number or not. Then on Kayak it soecifically says on some options "no breakfast w this deal" so I picked the higher price option bc it did not say that. I get to hotel and they tell me Breakfast is not included. Then I try to go to spa and they charge me more money even after I showed them My Kayak reservstion says spa included. Later that night I come back to the room to find it was never cleaned. I wouldn't even have complained about any of this had I not paid over $400 for the one night I stayed here.
Stayed in the Chateau tower which was better than Versailles. It's a bit north of South Beach but not too bad.
Beautiful hotel great night life Overpriced
I had a lot of charges on my card and I don't know why. I didn't remove anything from mini bar. I'm still waiting on a follow up call from billing.
The pool is closed very early
Location was excellent. The staff was very welcoming and incredibly helpful. The buildings are beautiful and everything was easy to use and easy to navigate. Overall the best hotel experience by far! N/A-Very impressed with everything!
в целом все было хорошо плата за зонтики и лежаки на пляже.
Номера очень большие,шикарные,аж два удаленых друг от друга санузла+душа!Балкон тоже большой.Два больших ЖК телевизора в разных комнатах.Возле бассейна на 7-м этаже почти всегда никого не было. Мини-бара в номере нет,только вода по 8 долларов за бутылку!Поблизости магазинов нет,приходилось ездить на такси,и то не близко.Все таки воду можно бы было хотя бы по 2 доллара поставить!Бар возле бассейна можно было бы поприличней организовать,а не какую-то стоечку метр на метр.Ва всем большом номере не было еророзеток,когда попросил на ресепшене переходник,сказали,что он один на весь отель(!) и его уже забрали,дескать, вот когда вернут,тогда и дадим!В результате сотик у жены и в/камера разрядились.Удивил человек при входе(типа начальник носильщиков и охраны).Авиакомпания задержала наш багаж и доставила в отель аж на следующий день.Так вот он получил его,а на наши вопросы говорил,что нет,багажа не было!А отдали аж к вечеру и то,др человек
очень хорошее месторасположение: отель с двух сторон обрамлен водой, великолепные номера, светлые, чистые, хорошо обставленные, роскошный холл, вкусные завтраки, очень красивый вежливый персонал, три бассейна. В номере на троих 2 ванных комнаты, большая кровать и раскладывающийся диван для "сожителя". в общем, солнце, бирюзовое море, чистый светлый песок, ненавязчивый сервис без анимации - никаких нареканий
Почти все за небольшим исключеним...см ниже) Условия оплаты за проживание, а именно: отелем на время моего проживания был захолдирован депозит о котором ничего не было сказано во время бронирования! Также на моем счете пытались заблокировать сумму почти в 5 раз большую положенной при расчете - 9000 долларов !!! вместо 2300 за 10 дней проживания !! Слава Богу получили отказ из моего банка но при этом заблокаровали еще 700 долларов итого 3700 когда я должен был заплатить всего 2300 , что я собственно и предлагал сделать сразу же по заселении. Глупо и недружественно.
Отель крайне невысокого уровня и не заслуживает даже 4-х звёзд...Везде атмосфера расхлябанности, персонал не решает проблемы, а только делает вид, что решает...Завтрак со скудным буфетом - жалкий...Официант залил апельсиновым соком всю скатерть - даже не извинился, а затем принёс счёт с 18% чаевых!!!...Зона отдыха у бассейна - сборище лежаков без возможности передвигаться...Звонки в Москву из номера - по "чумовым" тарифам...Обменять валюту - евро на доллары - невозможно...Говорят, что нет петсонала нужной квалификациии... Отель - ниже всякой критики...Для людей, которые никогда нигде кроме Майами не были...Нужно поменять всё: персонал, меню завтрака, улучшить уровень spa, обустроить зону отдыха у бассейна, создать нормальный бар в фойе, убрать систему подъёма на лифте через карточку, сменить тарифный план на международные звонки и т.д. Отель во всём настолько плохой, что удивляет только то, что это - Ritz- Carlton...Русским там не нужно останавливаться, потому что такой "сервис" мы не понимаем...Это - насмешка...
расположение: прямо на отличном пляже, в центре ночной жизни Майами, на торговой Линкольн-роуд, в 3-х минутах ходьбы от Оушн-драйв. номер, в котором прямо на балкон выходит огромная вентиляционная труба из ресторана, не должен позиционироваться, как улучшенный.
Отель в целом очень понравился. Было небольшое недоразумение в начале: предложенный номер пришлось поменять из-за его не пригодности для отдыха: за окном крыша с двигателями от кондиционеров и с соответствующим шумом и отсутствием вида, в номере так же находилась сквозная дверь в соседний номер, которую при обоюдном желании можно было открыть, ну и слышимость при наличии такой двери соответствующая. Но на рецепшин при просьбе поменять номер мне любезно предоставили на выбор 3 др. номера, комфортных, сответствующего отелю 5* уровня и в той же ценовой категории, и инцендент был исчерпан. К остальному нареканий нет, все было отлично. Из пожеланий на будущее: хотелось бы более разнообразный завтрак. Ну это так, если придираться.
очень понравилось.С удовольствием посетил бы ещё
Отель суперский. Новый дизайн, уютные номера, замечательный персонал, бассейн не очень большой, но отель располагается на берегу моря.рядом начинается пешеходная зона с хорошим шоппингом и множеством ресторанов и кафе. Короче, рекомендую. Могли бы интернет и бесплатно подключать :)))
Hotel facilities were nice and it was right near the beach. Desk staff was a little condescending and not very friendly.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
all especially in the interior areas the pool area was dirty all time
Didn't replace toiletries in the bathroom. Sheets were very rough.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
I liked the hotel room layout because it was new and fresh.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
View and staff That I couldn't stay longer
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
the hotel is right on the beach the spacious room the dining rooms with the ocean view location in mid each is much quieter and private the coffee shop the price of the hotel was a decent value for what we got especially for miami the service was pretty good although staff maybe could have been a little happier and more pleasant towards vacationers beautiful lobby the dining options too much air sent in lobby but everyone is doing that the shower head sucked, no light in shower area no jacuzzi which seems to be common among hotels here there was no place to hook up smart phone to play music (this should be standard for a place like this.
The nice and relaxing environment
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
I appreciated the staff upfront. The breakfast was great! The view was awesome. Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful. The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
Liked cleanliness and large rooms
I would to stay in next building that's much batter than this resort Everything
The hotel is located right on the beach with an amazing swimming pool too. Because it has just been refurbished everything was NEW. With in a short walk to Lincoln for fabulous shopping and food. Parking was $60 per 24 hours.You can park and the Miami garage across the street for $35. We have a strange smell in our room at times.
- staff super nice, flexible and make you feel at home - location is fantastic - beach (even though they charge u $19 for an umbrella, but chairs are included) - bed is pretty good - price too high - very very small rooms - pillows didn't have cover under the sheets and the pillow was yellow and smelled terrible -- but for the second I tried it felt amazing! - room was pretty clean, not spotless clean (some hairs on the shower)
Completely disorganized. Awful service. Food and pool servers are COMPLETELY oblivious to anything. Fish sandwhich had maybe less than an ounce of fish for $25. Pool servers looking to gouge you charging for water, & upselling over priced cocktails. You're lucky if the food ever comes. Room was Nice and clean however. They wouldn't let me check in till 4pm despite me being there at 10AM and asking for early check in. Then, they locked me out at 12noon sharp and refused any sort of leeway at all. Avoid! Completely apathetic staff, disorganized and chaotic dining area. No one really in charge. Despite multiple attempts to speak to the manager, the mgr never came. I'd rather burn my money or throw it away than give it to an establishment such as this.
We were fortunate enough to have a pool/ocean view room with a balcony. The view was gorgeous, especially in the mornings as the sun moved up. The room was small but well laid out so that it didn't feel small at all. The bathroom was well designed and appointed as was the closet. The staff was extremely friendly and although the service was somewhat continental.. we were on holiday and didn't mind things taking a bit more time. The facility has beach access behind the pool so, you're never far from the water and sand. We are actually from Miami and were looking to get a change of venue for Thanksgiving and this was ideal. Nothing really.. I suppose that it would have been nice to have in room coffee, but that's a WPP.
The walls are pretty thin and noise can be an issue.
Pool and beach are the best part of this hotel. Rooms facing Collins are loud. Traffic noise is awful.
It was new The hotel hosted an event at the pool all day Saturday which meant it was closed to hotel guests. Relaxing and drinking poolside was not an option but one we had counted on and paid for. Management should have mentioned the event when our reservations were booked, alerted us at check-in or made an appropriate accommodation. We expected better.
The room was nice and clean. The people were friendly. The pools were nice. The beach was great. Room: We had requested an ocean view room with a patio. We were not given any options. The room# was 534. It was on the side of the building facing west so our main view was the hotel rooms on the other side. There was just a sliver of ocean view. If I were to go again I would insist on a room facing East and much higher up. Noise: Music from the restaurant was loud and started at 10:00 p.m. and continued until 4:30 in the morning. Extra Charges: There was a $150 charge extra per night which will be allegedly refunded. the parking was $40 per night. The taxes are a killer.So for two nights at a quoted rate of $260 per night, instead of being $520 turned out to be $729.
Clean, chic, comfortable rooms, lovely pool, friendly staff and convenient location
My stay at Thompson was very satisfactory. Everybody smiled and greeted us everywhere without making us uncomfortable or being too friendly. It was a quiet and relaxing stay that I very much anticipated, and I was glad that I chose Thompson for my first visit to Miami Beach! Some items in the fridge were gone, which I happened to find out while using it to store some food, but it was immediately taken care of as soon as we called the front desk to notify it. All in all, great experience!
Staff was upbeat,sincerely friendly at every encounter,made for a pleasant stay! Short staffed at breakfast,and lunch,no interest in trying dinner,menus bland, quality subpar,kitchen glitches everyday,restaurant is weakest link in the hotel.
Room, Beach pool No coffee Long wait for breakfast in restaurant Lack of soundproof walls -noisy elevator
Отель шикарный: таких номеров я не видела больше нигде,это целые апартаменты,некоторые-в несколько этажей! Опять же характерные для центра майами бесконечные вечеринки, хорошее обслуживание,много баров, огромная территория, состоятельные клиенты, но и цены вполне достойные.
The was excellent, especially the pool staff, Joe was excellent. Check in was a breeze and we were upgraded to a king suite. The location is great and quiet/peaceful. Was charged for two luxury beach chairs when we had two local friends join us for about and hour at the beach. The hotel could pay more attention to the cleanliness of the pools and common areas. Small details matter and considering the size of the hotel it would not be difficult to keep spotless.
Отель современный, номера хорошо оборудованы, понравился теплый бассейн и просторная территория, выходящая на пляж. Персонал работал четко ииненавязчиво.
Все отлично, небольшой минус- отсутсвие балконов в номерах любой категории.
Проводился ремонт во внешней части ресторана отеля. Ни отель, ни Ваш персонал ничего об этом не сообщал. Недостаточно мест на завтраке, строительный шум, запахи кухни в лобби и лифтах Информировть о таких существенных недостатаках заранее
Наличие своей зленной территории около отеля и хороший пляж На пляже необходмо оборудовать площадку для игры в волейбол
Отель очень красивый, очень приветливый и внимательный персонал. очень красивый сад и выход к океану. Но к сожалению в данный момент в отеле идет ремонт, поэтому периодически что-то не работает (то нет воды в номере, то не работает бар или лифт). Мной был забронирован номер с видом на океан, но предоставить его не смогли, в этих номерах идет ремонт. также через одно здание строится новый отель и поэтому днем на пляже слышен строительный шум. необходимо заранее сообщать о ремонтных работах.
Отель отлично расположен,только после ремонта,все чисто,техничнски очень современно Несколько смущают прозрачные двери туалета и душа,очень непонятная система электронного управление светом,шумно (но это же Маями)
Отель хороший,современный даже черезчур - со светом разбирались долго да и прозрачные двери туалета и душа насторожили))) но прикольно,для тех кто без комплексов)) Очень сложная система управления светом и шумновато,но это же Маями бич))
I liked everything about this place. It's very clean, the location is just across the road from the beach and the staff were all very nice.
A friend and I came to Hotel Croydon for an extended girls weekend and to run the Miami Half Marathon. It was such a great experience! The staff is friendly, the rooms are gorgeous, and the beach access is so convenient. We booked through Kayak which saved us some money - it was such a great value. I highly recommend this hotel for couples, friends, and families. One thing to take note of... the hotel shuttle came to the airport to pick us up on the hour. This is an automatic thing - they come every hour on the hour. However, when you're using the shuttle to come back to airport you MUST schedule first with the front desk. We found out the hard way that it wasn't an automatic pick up and had to jump in a cab very quickly.
I liked the hotel in every aspect. I will definitely come again... Valet parking...a bit too expensive and longish wait....
Overall positive experience with quality of the rooms, restaurant, housekeeping and staff attitudes Front desk definitively provided erroneous information regarding the shuttle to the airport forcing us to pay for transportation that was supposed to be included; staff seemed to have different awareness of hotel policies leading us to believe training is inadequate
My wife and I were able to celebrate our anniversary in warm sunny Miami. I booked the hotel on Kayak.com due to the good reviews and value. We were not disappointed. The room was very clean and decorated so well. The accommodations were outstanding. The Tavern restaurant was amazing, we ate there twice. The staff goes above and beyond to make you feel welcome. I'd reccomend this place to anyone wanting a great experience with close proximity to the beach. The thermostat didn't seem to work. We finally figured out that we had to continuously turn on the fan to cool the room because it was set to 80. maybe it's a Miami thing to have warm rooms but we're from Ohio where we keep our summer thermostat around 65.
Everything valet $36
Very friendly staff, licate one block away from a beatiful beach Valet parking fee 36 dollars
I like it when I received my car after 50 minutes so that I could get to my meeting. I liked it when I left the unapologetic staff who just shrugged when I wonder why my car hadn't arrived after I had properly followed their recommendation that I call 25 minutes early to get my car...it took 50. I liked it when I left the counter at check out after explaining that my linen STUNK of BLEACH . I COULD BARELY SLEEP THE STENCH OF BLEACH ON ALL OF THE LINEN WAS SO STRONG. I FOLLOWED THE RECOMMENDED PROCEDURE OF CALLING 25 MINUTES EARLY TO GET MY CAR AT CHECK OUT. IT TOOK 50 TO ARRIVE AND I ALMOST MISSED MY MEETING. THE ROOM WAS SMALL, OVER PRICED NO VANITY NOT EVEN A LUGGAGE RACK AND THOSE IRRITATING WIRE HANGGERS YOU CAN REMOVE WHEN YOU ARE TRYING TO HANG CLOTHES, IN THIS CASE WHILE WEDGED IN THE CORNER OF THIS TINY $500 ROOM. THE LOCATION WAS PROPOSED AS NORMALLY COSTING $1000 PER NIGHT. I ONLY CHOSE IT BECAUSE OF PROXIMITY TO A MEETING. THE LOBBY WAS EQYAL TO A POOR QUALITY HIGHWAY MOTEL.
The customer service was great and very comfortable beds Just a lil out the way from south beach had to take a lot of car services
Older hotel has been nicely renovated. Staff inattentive, service poor. Called for the car from valet, requesting to be notified when it was available. After waiting nearly an hour, went to front desk and discovered the car had been waiting for 20 minutes. Specifically asked at check-in if resort charge would be added to bill, and was told no, it was included in pre-paid reservation. In spite of this assurance, chage was added at check out. Front desk can not provide itemized charges on folio at check out, only give a total charge. Food in restaurant was OK, but service poor. Waited 10 minutes for coffee on Saturday morning, and were told our server was "in the bathroom". WAY more information than I needed. Used glasses in room were not replaced during our stay. Ovewrall, VERY dissapointing.
The staff is amazing and was really helpful.
Дизайн отель, очень светлый, в принципе хорошее обслуживание. Номер студия + 2 спальни и 2 туалета, за 339$ (вместе с налогом и сервисом) цена за такой номер вполне адекватная. Правда были вдвоём и 1 комнату практически не использовали. Понравился балкон с выходом на Biskane канал, очень красивый вид. Впринципе можно загорать прямо из номера. Полы в нашем номере не мыли и к нашему заезду они тоже были грязные, также выкидывали воду, которую мы закупали (наверное чтоб мы чаще пользовались мини-баром). Нет пляжа собственного. Солнце из-за высоты отеля выходит где-то в 11-00. Для меня любящей загорать весь день - это минус (для кого то плюс)
дизайн отеля, комфортные,большие комнаты.удобное расположение в городе. отвратительно работают лифты,приходиться долго стоять на этаже и потом он собирает всех других со всех этажей.можно улучшить работу персонала, более оперативной.
Relaxed pool environment Service by staff was slow
Eden Roc's resort is nice. The private beach and pools are the best part of the hotel. Cabana restaurant was also good - but, they don't serve brunch and stop serving breakfast at 11am (a little early if you're on vacation). The food is a bit over priced as well. It's a good place to bring your family. DONT STAY AT THIS HOTEL. WAIT UNTIL THEYVE FINISHED RENOVATING. The majority of the hotel is under construction. The entire lobby is closed off with white curtains due to the construction, leaving only the elevators and front desk assessable. The set-up makes the hotel dark and depressing. The decor is outdated. The staff at the front desk was not friendly at all. Most of all, the rooms in the main tower are NOT what you will expect them in a resort. We stayed in a deluxe king room and it was tiny! The view was terrible! If you're going to stay here you have to stay in the ocean view tower and don't be afraid to pay for the best rooms available: only then will your stay be worth your buck.
Hotel Excelente tudo e perfeito vou voltar para ficar mais vezes
The only issue was all the construction we were NOT warned about!!
Overall very good experience. Excellent location and service. Rooms are clean. Spa was lovely. Upper pool is under construction and spa pool in bad need of renovation. The beach facing bar/ restuarant will also be a huge amenity when open (in the spring?) but I missed having a second food option onsite and ended up going next door.
Staff was very friendly, courteous and accomodating, food and drinks were delicious. The beds were so comfortable that I did not want to get up. The convenient access to the beach was great, as well as the beach chair amenity, twas welcomed! Due to the inconveniences my sister, cousins and I were given complimentary tickets for drinks and breakfast. Some staff were not truthful when faced with conflicting situations, which led to a lot of unwanted and unnessary aggravation, and wasted time. A lot of renovation was, and still is taking place, which also added to 2 of 4 elevators being unaccessible. Thus waiting for the elevator was a task. And getting on the elevator was another task, then getting to your room or the lobby was another task in itself. Had I known about the renovation that I was not told about, I would have booked another hotel. The room was not a replica of the luxurious room that was pictured. The refrigerator was not working, thank God I did not have my kids with me.
Right next to Fountainbleu. On the beach. Solid amenities. Nice bar scene at night. A little up from southbeach. Wish it was closer but you cant complain. Long walk to convenient stores
The room's view of the ocean! Wow! The room's layout - bed, space, yuge bathroom, closets, room safe, fridge... perfect. The parking valet, bell staff and counter staff were on their game and made our entrance and getaway as easy as it can be. We will be back! Thanks Eden Roc.
Canceled reservation with one day's notice.
Amazing location, beautiful balcony and loved all the pools! Wish there was a adult only pool
The valet and restaurants service was ok. It was dated. The sheets in the bed were torn up. The phone was dirty. The fridge was broken (found out about that after 200 in good spoiled ). There was some woman that I could only say was a pimp yelling and cursing on her cell phone. When we asked if she could be removed they told us that she brings them a lot of business and is there all of the time. The elevator was old and their food was disgusting. I would never even walk through that place again even after they renovate
Renovations were taking place during my stay. It was extremely loud. Difficult to enjoy my room or time at the pool.
There were lots of fitness classes to choose from and the spa area itself was really nice. We ate the breakfast buffet which was good with lots of healthy choices like salmon and capers and steel cut oatmeal. The location on the beach was wonderful. We have stayed at many luxury resorts which were less $ and this one just didn't meet up with those standards. Staff was good but not great. Rooms were nice but not fabulous, you get the picture.... You are really paying a lot for the spa /fitness classes and since that wasn't our main purpose we only took one class so didn't take advantage of this. We did have a massage which was a lot more money than other 5 star hotels we've stayed at, but was good.
We were in town for a long weekend and had an amazing time at the resort. The beach, the spa, the service all five stars. Since every room has a kitchen, the grocery store across the street makes it so convenient. Taking an Uber down to Miami Beach takes 15 minutes so you have the best of everything. Definitely staying there again next trip to Miami. I wish the pool stayed open later but with the ocean right there no worries. Then again none of the hotels pools stay open past dusk, at least on the strip.