Мадрид — отели

Плюсы: Very upscale. The staff went above and beyond.

Минусы: Nothing

Плюсы: The design & the user-friendly features (e.g. the night-lights, the double window curtains) that put in.

Минусы: Would be much better if the soundproofing could be improved. Even thought there are two doors, can still hear the people talking and door slams.

Плюсы: Loved it . Good location . Close to everything .

Минусы: Nothing

Плюсы: Facilities were very new and in good condition

Плюсы: Basically all.

Плюсы: Great hotel The room was lovely and well appointed. Bed very comfy. Staff extremely polite and professional. Would recommend this hotel as it’s close to all the major sites and shops

Минусы: Our bathroom had a bad smell from the drainage outlets

Плюсы: Отличный новый современный, при этом очень уютный отель. Очень приятный, доброжелательный персонал, который приходит всегда на помощь. Вкусная еда в ресторане. Удобное расположение

Плюсы: Location is good, room is clean and staffs are very friendly.

Плюсы: A new, clean, very modern hotel; perfect breakfast

Плюсы: Прекрасный новый отель , все новое , никакой пошарпанной мебели , огромная кровать 2,20м . Постельное белье новое отличное . Ванная комната хорошая . Шум с улицы абсолютно не слышно . Вечерний рум сервис ежедневно выполнял свои обязанности. Все понравилось.

Минусы: Спа зона очень простая , бассейн только с джакузи . Но опять же все новое.

Плюсы: Very nice hotel with good location.

Минусы: No thing

Плюсы: good location with service

Плюсы: Very comfy too Comfortable

Минусы: Отель совершенно не соответствует уровню 5 звёзд: - подъем на лифте с пересадкой - комнату убирают 1 раз в день, о подготовке кровати ко сну тут не слышали - при уборке бросить ваши вещи на кресло, это норма, а не аккуратно развесить - бассейн - это одно название, глубина по колено. - зона загара на крыше больше напоминает гетто - на завтраке сервиса нет, кофе и чай будете делать сами в автомате, качество оставляет желать лучшего - консьерж бронирует ресторан так, что по приходу в ресторан Вам сообщают, что брони нет и просят подождать в очереди - кровать не самая удобная - в ванную зону нет двери, для одного нормально, но с супругой было бы не комфортно. - комнаты очень маленькие Поставил бы 10 баллов, если бы это был 3-х звездочный отель за 150-200 евро ночь. Не понимаю откуда у них такие высокие отзывы. Худший опыт за последние годы путешествий.

Плюсы: Everything

Минусы: Nothing

Плюсы: Завтрак отличный, много нарезки, есть смузи, повар готовит блюда из яиц на выбор. Номер отличный и очень удобная кровать. До музея Прадо и рынка Сан Мигель 20 - 30 минут неспешным шагом.

Минусы: В отеле вроде как современные технологии - режим «не беспокоить» включается с кнопки внутри номера, и персонал должен видеть статус снаружи. Но персонал ничего не смотрит и ломится несколько раз в день. Есть бумажка, только она работает.

Плюсы: The concierge were very helpful with recommendations of bars and restaurants. Great setting for breakfast, some dividing walls which made it feel more intimate than other big hall like breakfast areas in other hotels. And food great too!

Минусы: The room we had was little small, nice decor but pretty standard hotel room layout. Weird semi enclosed bathroom with opaque glass walls for shower and toilet making it not very private.

Плюсы: Location is perfect Outstanding breakfast

Минусы: Nothing

Плюсы: Отличное расположение, дизайн и чистота свше всяких похвал, завтрак просто поотрясающий!

Минусы: Кофе на завтраке ужасен((

Плюсы: Really convenient location. Comfortable bed. Staff were brilliant, couldn’t do more to help. Cocktail bar ex great. Pool was an added bonus. Great breakfast.

Минусы: Nothing - couldn’t fault this hotel.

Плюсы: 1. Location excellent 2. Adequate size of the rooms 3. Extremely comfortable rooms 4. Very clean

Минусы: The check in process was cumbersome and we had to wait for almost 45 minutes for our rooms.

Плюсы: The staff on reception were very friendly and helpful, Andres in particular was excellent in helping us during our stay. We got a room upgrade with a view for free without any question. Location was great as it is based very central and near to all the theatre's and shopping areas. The Plaza Espana metro stop is also a couple of steps away.

Минусы: Breakfast and dinner is very expensive if not included in your package. Also if you wanted to go swimming you will need to bring your own swimming cap and flip flops or they will charge you. As I didn't purchase these and sat in the sauna instead I felt like I was being watched to make sure I didn't go in the pool without a cap on.

Плюсы: Sonia Palmero was amazing, thank you for making our last day amazing

Минусы: We had some issues with the room but after speaking with Sonia she cleared it all up

Плюсы: Beautiful, comfortable room. Best bed I've ever slept in. Lovely breakfast, lovely staff.

Минусы: Nothing

Плюсы: URSO was absolutely amazing! The staff was so helpful and kind and made my birthday so special. They even gave me a complimentary birthday dessert and a little gift at the spa. I would love to stay at URSO again and I will definitely recommend it to others.

Минусы: I hate to complain about anything because URSO really exceded my expectations. But if I’m being nit picky, the complimentary welcome drink was a cheap sour glass of wine and the room service menu that I was looking forward to was disappointing, especially past midnight when the options are very limited to a choice of a few cold snacks like russian salad and jamón and a few desserts. Other than that, URSO is fantastic and I really enjoyed my stay.

Плюсы: My fiancé and I visited Madrid for the first time on the last leg our Spain trip. We stayed at the URSO hotel and could not have chosen a better hotel. Not only was the hotel in an impeccable location (literally walking distance from all the good stuff), but the staff and cleanliness of the hotel was amazing. I highly recommend staying here as a couple, or with some friends. It is a little bit on the quiet side so not sure if it is ideal for a large family. Stay here ! :)

Минусы: Nothing! :)

Минусы: Spa was closed for renovations would have been nice to know that before. Also website said reservations included free tickets to the Prado Museum. We had trouble booking online and instead booked via phone directly with the hotel. Therefore they refused to give us the Prado tickets because it was a web only promotion. Terrible way to treat guests.

Плюсы: Beautiful hotel. Wonderful staff, clean and large room. Great breakfast.

Плюсы: Welcoming staff, efficient handling of luggage, efficient car valet service, spacious room, good beds, fantastic spa area, general friendliness and helpfulness of staff (nothing was too difficult).

Минусы: Cannot think of anything!

Плюсы: Superior rooms, comfy beds, awesome pillows, and customer service!!!!

Минусы: Not a thing gorgeous!!

Плюсы: Lovely staff and a beautifully decorated property. Great breakfast that is beautifully presented. Very clean and well maintained rooms.

Минусы: Being central can be a bit noisy at nights on the weekends.

Плюсы: Staff were lovely and helpful. There was a building site opposite which spoiled the look of the area and a lot of graffiti.

Минусы: As above

Плюсы: Достаточно большие, чистые номера. Есть услуги по парковке. Приветливый персонал.

Минусы: Далековато от центра. Дорогой завтрак.

Плюсы: Design, decor, and room size

Минусы: Breakfast is a rip off. We ordered one omelette, two coffees m, two juices, and some fruit...60 euros!!!! When we complained we were told the charge was per person because we ordered two items. They refused to refund any portion of the sub-par, over priced meal. Left an awful taste in our mouth regarding the whole stay.

Плюсы: beautiful hotel, front desk staff incredibly helpful. Spa facilities top notch and sparkling clean. Only (slight) disappointment was breakfast. Selection was small and staff not up to standard of front desk/housekeeping/spa personnel.

Минусы: Breakfast staff needs more training to connect with guests. Restaurant space a little bit small and not comfortable, although the sky lighting was very pleasant.

Плюсы: This was a fabulous hotel, the staff was kind and attentive, helped us pick a restaurant and coordinated the reservation. We also had a birthday during our accommodation, and the staff left a treat in our room as well as a kind note. We also arrived early from the airport and our room was ready. Additionally, they offered complimentary welcome drinks. Very lovely boutique hotel with pool/spa in the basement, as well as small fitness room. Would recommended this hotel many times over!

Плюсы: Danielle at reception was amazing

Минусы: Bedroom a little small for twin beds

Плюсы: The hotel is amazing! It looks so good, the stuff is so pleasant , you really feel welcomed in this hotel. It is clean, the cleaning ladies are coming a few time during the day to make sure everything is clean and if you need something. The bad was the most comfortable bad I ever had. And with the pillows you feel like you are sleeping in a cloud. I found my perfect hotel in Madrid, and will be back soon!

Минусы: Everything was perfect.

Плюсы: The bathroom facilities were excellent. The service at breakfast was extremely friendly and the staff on check in / check out were great.

Плюсы: - Location is great and practical! The Barrio de Salamanca is wonderful with great shopping and good restaurants. - The infused water and candy / popcorn at the hôtel reception. - The hotel design. - The rooftop terrace. - The cleaning staff are very kind.

Минусы: - The receptionist during our check-in was unfriendly, nearly rude. - In general, we found the reception staff quite cold and unhelpful except for the male who was very kind. - There are many different "lights" in the room. Makes it harder to sleep. The window light shines in during the night and there are many different led lights from the TV, phone, etc that shine quite bright.

Плюсы: I like the people and the amazing service. Ruben at the reception desk was a great help during our stay. Miguel the concierge algo and the people at the restaurant.

Минусы: I like everything

Плюсы: Доброжелательный персонал

Минусы: Поселили с ребёнком в номер с видом в другие окна соседнего дома .... Вид из окна не впечатлил нас обоих ....

Плюсы: Good location

Минусы: This time the room Was very small

Плюсы: It is a beautiful hotel, in a great location! The staff are wonderful and friendly.

Минусы: It did not have a microwave and the refrigerator was tiny. We had to take everything out to put things in it. We are a family of five, so we needed two rooms.

Плюсы: Terrace

Минусы: Pool was closed

Плюсы: the staff at breakfast were very welcoming and polite

Минусы: advised that room was ready on arrival to room housekeeping still cleaning the room. No one directed us to the room, not given any info on the room, ie setting air con, workings of requesting room cleaning. Shower leaked all over the floor on first night into hall way, whilst someone came to fix this, no one followed up with a call to find out how we were, needed to use available towels to mop floor before slipping on water, as there was some sort of blockage in shower cubicle. Then had to request further towels. Not given any turn down service, unless we requested if this was option as needed to ask for clean towels in evening as none left from morning cleaning. Concierge looked disinterested in helping to provide information. Requested reception to book tickets for flamenco show, left mobile no to contact us whilst we were out sightseeing, no one made contact either way, only when we returned to hotel later in evening was there something written down in some diary at reception that no available tickets. When asked when they were going to advise us of this, could not explain. Poor customer service to follow up. We had to make our own way to theatre to make our own enquiries.

Плюсы: breakfast, room, bed, location

Минусы: I was on a room facing the street, and although the street was generally quiet, around 8am of each morning a gardener of the property across the street with a very loud blower waked us up. I would avoid the rooms facing the street due to this. I realize this is not the hotel’s fault.

Плюсы: The hotel is indeed very clean. This is very important for us and this hotel did not disappoint. The room was very comfortable, the staff was polite and breakfast tasty. The area around the hotel is clean with nice stores and cafes. Would definitely recommend this place!

Плюсы: Nice and clean room. Great location. Quite street.

Плюсы: the location is very good near the centre of the city. good transports both metro and bus. it is an experience to do again

Минусы: the staff are very rude and not helpfull. there is no parking although it says on the hotel site and staff don't care about this problem where they were asked for information

Плюсы: The location, quiet, and the room was clean. Metro is close by, and easy to access from airport.

Минусы: The staff on reception desk is not informative. No maps were provided. The breakfast is fair, good quantity, but too expensive for the quality. The signal quality of Internet is fair, free if you use you own computer, or with an extra cost of you use their computers and printers.

Плюсы: very good breakfast: lots of fresh fruit and jamon :) good location in Salamanca district. We booked a special offer with late check-out and free minibar which was great.

Минусы: My high evaluation of value for money of this hotel is based on the special offer we booked (80 euros a night with breakfast included). However, when we asked about the price for our next stay in september, we were told the same room would cost 160 euros, which is too much for the amenities you get. In my opinion, this is a good 3stars hotel, but no more than that.

Плюсы: Outstanding accommodation. Well located hotel for our needs and very near two Metro stations which met all our travel requirements around town. Short ride to all museums, art gallerries etc and short walk to great shopping outlets in Serrano.

Минусы: No on site parking available and street parking limited to one hour

Плюсы: Номера чистые, приятные и комфортные. Удобное месторасположение. Спокойная зона.

Плюсы: The attention to detail of each guest's requirements.

Минусы:

Плюсы: very nice stary , good service.

Минусы: The 2 adult establishments on either end of the hotel are a turn off

Плюсы: The location

Минусы: Cleaning services and the age of the hotel

Плюсы: staff friendliness

Минусы:

Плюсы: Quiet hotel, pleasant staff. We were offered a selection of rooms

Минусы: Surrounding location was quiet but not very interesting

Плюсы: All the staff were very friendly and approachable. The rooms were very slick and modern but still very comfortable and the breakfast buffet is a must. Great way to get you started for the day. Will definitely be using NH hotels in the future.

Плюсы: The bed was extremely comfortable and the sheets were lovely and soft. The facilities are great and overall a really stunning hotel. For us it was a little bit expensive for just one night but you do get what you pay for.

Плюсы: Absolutely everything.top hotel with best service .beautiful rooms with nice view.staff who speak english very well.spa available.good food in restaurant.parking and brakfast similar to some weddings.we had vip room .you can feel there even better.for sure we will be back.well recomended

Минусы: All was perfect

Плюсы: Very friendly staff that helped us when our luggage was lost. Amazingly beautiful hotel and lobby.

Минусы: No toilet brush in the bathroom.

Плюсы: Absolutely wonderful stay in this hotel. Can’t recommend it enough. Staff members Daniel and Daniela made our stay extra special. Very good facilities including spa, gym and buffet breakfast.

Минусы: Our air conditioning unit kept turning off in the night - would make a loud sound and then stop working - had to wake up to turn it back on a few times.

Плюсы: Room was lovely, breakfast was amazing.

Минусы: The check in staff we had was very rude to us, there was no need for it, she snapped at us because we got there a bit early for check in and treated us like we were stupid (we just tried to see if we could check in a bit earlier as you do, we had no problem if we couldn’t). Not only that but other staff were checking in other people right in front of our eyes and the whole hour we waited we saw other couples/families get checked in as soon as they arrived which made us quite a bit annoyed. Luckily the rest of the staff at the hotel were lovely and talked to us normally, asking how we were and smiling. The woman at the check in desk must of been having a bad day but she shouldn’t take it out on guests.

Плюсы: This amazing hotel is located in a quiet neighborhood...we spend only one night but will not hesitate to stop by next time we are around: clean & comfortable rooms + friendly staff made it most enjoyable!

Плюсы: Fantastic fitness centre. Super breakfast. Modern and friendly staff.

Минусы: Only suggestion would be to add an English TV channel.

Плюсы: Место. Освещение в номере. Завтраки

Минусы: Негде поесть в понедельник вечером. Сломанная оконная ручка

Плюсы: Room was excellent!

Минусы: The smart way of lightning control takes some time to get use to, not fully intuitive.

Плюсы: Everything! We were treated very well. The hotel was spotlessly clean. We felt immediately at home.

Минусы: N/A

Плюсы: Excellent location ,clean, nice staff ,building itself is fantastic

Минусы: No complementary coffee In the room We stayed in twin room but all bathroom supplies like shower gel and caps were for one person

Плюсы: It was great.

Минусы: The AC was barely working even on full blast I was sweating the whole day/night. It made me extremely uncomfortable. All my neighbors doors were squeaking so loud when they opened and closed them it made me wake up several times during the night. I just didn't expect that from a high end resort. It did't meet my expectations.

Плюсы: Location excellent. Consierge good

Минусы: Lack of exclusiveness. Lack of alertness and attentiveness to service (also slow response to dealing with problems). Lack of attention v

Плюсы: Excellent location, helpful staff, beautiful building

Плюсы: Excellent room and very comfortable bed. Housekeeping was excellent as was the standard of breakfast food

Минусы: Some of the staff at breakfast could learn to smile more. Reception was sometimes slow

Плюсы: The room was quiet, comfortable and well appointed. The sushi in the Green Tea Cocktail Bar was excellent, as were the drinks and cocktails. The drinks were very reasonably priced for such an establishment. On the whole the staff were very polite, helpful and attentive.

Минусы: One older male staff member at the Concierge desk was dismissive and could do to learn some manners from his colleagues.

Плюсы: Room was spacious overlooking plaza Neptune. Stunning views. All immaculate nice bar downstairs. All people friendly and helpful. Location directly across from Prado and Salamanca restaurants

Минусы: All great no bad

Плюсы: Отель раскосный.

Плюсы: Location near Prado All services at hotel Very comfortable

Минусы: Free wifi in rooms Prices for drinks nd restaurant food very high

Плюсы: locations, breakfast and lobby area

Минусы: Nothing

Плюсы: The staff was very pleasant and helpful

Минусы: The distance from my room to the elevators was too long.

Плюсы: Elegant, historic hotel. Great breakfast buffet. Excellent service.

Плюсы: Good breakfast with friendly service

Минусы: Завтрак, хотелось на завтрак больше горячих блюд, каш, яичницы, омлета!

Плюсы: Отзывчивость персонала!

Минусы: Мы были в этом отеле уже четвёртый раз. При заселении в предложенный номер, увидели, что это не то, что хотели. Показали фото номера, где проживали раньше. Персонал заменил номер!

Плюсы: The location of the hotel was excellent

Минусы: The staff of the front desk was extremely unfriendly !! Found the room run down pillow/ bed uncomfortable .

Плюсы: Cleanliness friendly service comfort.

Минусы: Nothing

Плюсы: Great location, Very convenient. Really spacious and clean bathrooms

Плюсы: Location

Минусы: Old facilities. Everything needs a serious renovation. The is not even a ramp from the hotel door to the lobby, only stairs. Some of the staff at the reception were not very welcoming. The pool area is not as as nice as in the pictures.

Плюсы: Really love lovely hotel. A bit posh but not pretentious. Best breakfast ever.

Минусы: That I had to leave

Плюсы: Swimming pool & breakfast

Плюсы: Staff Facility Pool Treatments Location Rooms

Минусы: Not too many healthy options for breakfast HOMEMADE granola Muesli Freshly squeezed juices Fruit compotes Maple syrop Crepes Blueberries strawberries etc.

Плюсы: Style service gym and pool

Минусы: Breakfast

Плюсы: Расположение отеля прекрасное. Есть русские каналы.

Минусы: Очень маленькая кровать. Номер на двоих, а кровать полуторная. Вода в душе еле течет.

Плюсы: Large clean powerful rainshower.

Минусы: Rooms were quite small and noisy. We were only complimented one small bottle of water each per day.

Минусы: Отель хороший, месторасположение

Плюсы: Great location in the centre of Madrid. Lovely comfortable bed and decent sized room. Rooftop bar great for sundowners!

Минусы: Traffic in the street the hotel was on could be very congested

Плюсы: Location was perfect and staff very helpful.

Плюсы: Хорошая локация гостиницы, качественная уборка и удобная кровать

Минусы: Не тянет на 5 звёзд, перечислять можно долго, гостиница долго без ремонта

Плюсы: Beautiful hotel,location,staff...everything!

Плюсы: Great staff and atmosphere and location.

Минусы: We would have like breakfast included for both mornings.

Плюсы: The price, location and the room space

Минусы: The below The facilities are few and small The breakfast price per person too much and The food wasn’t good only Little choices , I wish if they have more varieties and choices for the food and reduce the price Language barrier was big

Плюсы: Short walk to best art collections in the world, superb staff and ultra refined modern breakfast buffet, with fabulous room.

Минусы: Nothing negative at all

Плюсы: my suite junior was amazing , it was very clean . Flowers and welcoming notes were terrific. I really love the Hotel

Минусы: anything

Плюсы: Great location. Lovely room. Roof top bar brilliant!

Минусы: Nothing!

Плюсы: The location, size of the room and cleanliness.

Минусы: It’s noisy outside

Плюсы: The staff are amazing, the location is perfect for sightseeing and the hotel is superb. Nothing was too much trouble for the staff, they sent me a cake up to the room as it was my birthday and they even provided us with umbrellas when we had a shower of rain.

Минусы: There wasn't anything that we didn't like.

Плюсы: They accomodated us in a room for persons with disabilities for my husband’s condition we appreciated very much. All the staff are very nice. Laura and Javier were especially helpful.

Минусы: The electrical outlet to charge US phones was not working properly. We used the european outlet with a changer.

Плюсы: Hotel is excellent- rooms are unique and spacious. Food is very very good

Плюсы: Great hotel with high quality rooms and well trained staff. Very personal service throughout our stay and particularly good breakfast service with waiters serving you at your table. Excellent location for central Madrid.

Плюсы: perfect hotel. excellent staff. great location. we were upgraded to a suite which was great

Минусы: all good

Плюсы: Very convenient location. Very friendly and helpful staff.

Минусы: We booked two nights at this property. The room we got at first night was very different than the one showing on the picture. We sent email to hotel and following up to request a room matching the booking description in front desk. At the second night we got a room which was much better.

Плюсы: The location is super central and I love how lively the neighborhood is. We stayed in Madrid for 3 days and didn't need a taxi to get around at all. Everything is within a walking distance. The staff is very friendly and helpful. I love the window door and the cute balcony which faces the street side.

Минусы: The Deluxe Room is on the small side. There was some construction work going on next to the hotel during our stay which was slightly unpleasant but I can't blame the hotel for that.

Плюсы: Amazing location, very good service.

Минусы: A bit pricey but perhaps not unreasonable given the location.

Плюсы: great staff , great location and great food

Минусы: the curtains in the rooma have an opening at the top letting the light in during night for some people might be ok but i like it pitch black when i sleep

Плюсы: The location was great!! The beds so comfortable, with a choice of pillows. The guest relations person was very helpful with making reservations for the spa and tickets to a Flamingo show. It’s close to many taps bars sns restaurants. Would definitely recommend!

Плюсы: The location was excellent. The drink upon checkin is a nice touch. The staff were friendly. I extended one night and they let me stay in the same room at the same price

Минусы: Our room had electrical failures. The phone didn't work. The air conditioning didn't work well. It is controlled from a master room and not inside the room itself. It was not a bad experience but this is not even close to a five star hotel.

Плюсы: Location is awesome

Минусы: Definitely not a five star hotel. Air didn't work. There were electrical problems.

Плюсы: location and service were excellent

Минусы: The AC didn't work properly, couldn't get cool enough. they offered to switch the room but we were unpacked already and only staying a day and a half longer so it would've been too much trouble to move

Минусы: Breakfast is nice but too fancy and to expensive. Chipper hotels include better breakfast. Renovations works were made during noon time (siesta)

Плюсы: The staff was very curteous. The check out was very fast. It was a pleasure staying in your hotel. Full marks.

Минусы: No negatives what so ever

Плюсы: Location is great.

Минусы: Furniture is old.

Плюсы: Central location, close to nice restaurants. Breakfast at hotel was worth the price. Piano player was great. Close to Prado Museum and Retiro park, both are worth the trip. Safe area. Staff was very helpful.

Минусы: Lunch was supposed to be until 4 pm but by 3pm there was no access to the main restaurant and we ate at the cafe.

Плюсы: The USB outlets throughout the room on both sides of the bed was a plus!

Минусы: The breakfast was 24 Euros ($27.00), which was kind of steep for us.

Плюсы: Very high standard of accommodation

Минусы: The only thing was that there were two coffee pods per day for a triple room. Also two coffee cups and two robes. There were three adults in the room.

Плюсы: Everything was fantastic

Минусы: Very, very expensive - €2,500 per room (2no) per night (2 nights) for premium rooms yet 1 room not ready for us when we arrived at 3.00pm. No breakfast included and even wanted to charge for water from the mini bar - withdrawn when challenged.

Минусы: Отель скорее 3 звезды. Грязно, воняет и всё старое и жухлое в лобби. Вечером никого по телефону нет. Номер не готовят, кровати не разбирают, полотенца не меняют. Дозвониться до ресепшн или до общего сервиса невозможно. Попросил вечером разобрать кровати и принести воду - посмотрели как будто я прошу ногу хамона и ведро вина на ужин бесплатно. Прямо над головой с утра дикий перфоратор, что даже говорить нужно громче. Завтрак дрянь и даже апельсиновый сок из пакета, что для 5* и Испания нонсенс. Один из самых больших несоответствий. Никогда и никому не посоветую! А собственникам нужно гнать весь стафф.

Плюсы: Оч хороший номер, небольшой но есть все абсолютно. Отличная кровать, тихо и уютно

Плюсы: I loved all the extras I could put on my cereal. I loved the pianist playing for us at breakfast. Most of the staff were friendly.

Минусы: I know this is a business district but I wish there was more to see other than office blocks. Not the Hyatt’s fault though.

Плюсы: Spacious lobby/reception. Pleasing to the eyes! Love the fitness area and the sauna, ohh and the pool :)

Минусы: I loved it there! Nothing to dislike.

Плюсы: Very well-equipped

Минусы: Hotel shuttle bus' seats are limited, guests needed to wait in line ahead of time in order to secure seats.

Плюсы: Staff very friendly, great selection of food. Close to the airport, got the shuttle to the hotel. I have read that alot of people aren't sure how to get to the shuttle pick up from the airport so I will explain from terminal 4. Exit the airport (any gate) after coming out from arrivals, cross the road and keep going left. You will come to normal sized buses which go into the city, pass those and you shall see a whole lot of smaller shuttle buses (20 seaters). The hotel name will be displayed on the side of the shuttle (Marriot). The hotel should send people this information but they don't. Hope this helps.

Минусы: Only 1 pillow per person, aircon was good but noisy. Shuttle service was super busy so ended up taking Uber. I think the hotel should have 2 shuttle buses during peak times. Taxi/Uber was 25 Euros into the city.

Плюсы: The room was super clean and comfortable and the staff were fantastic.

Минусы: The pillows weren’t that great but we were able to request additional pillows to help with comfort. We could also smell cigarette smoke in the room throughout the night...not sure where it was coming from?

Плюсы: Very convenient if you have a late arrival or an early departure. The shuttle is running from 5am to 12:30am.

Плюсы: Incredibly soft beds, quiet rooms and helpful staff.

Минусы: I liked everything

Плюсы: Большой номер, шикарная кровать, подушек много и приятное постельное белье - выспаться замечательно. Чисто и приятно. Отель большой, с бассейном метров 15, вендинговыми автоматами - учитывая, что вокруг трасса, можно погулять по отелю. Не в испанских традициях можно поесть горячие блюда и салаты в любое время, вечером с 19ч. открывается ресторан.

Плюсы: Convenient for catch a early flight as there is free shuttle bus service.

Плюсы: I love the staff, the rooms are big and clean with great bathrooms. Options for dining are good. Good shuttle.

Минусы: A bit further from the airport than I thought but hop shuttle service so no worries.

Плюсы: Great hotel, good staff and above all comfy bed and VG value for money, however, the location is not good as one cannot walk to anyplace and one has to catch a bus to the metro.

Минусы: The location is a bit tricky, between two metros and not possible to walk as it is on the highway.

Плюсы: The beds were very comfortable. The facility was clean and quiet. It's location worked for us. We arrived at midnight and there is a shuttle to the hotel 24 hours so it was perfect.

Минусы: Nothing I could think of.

Плюсы: Good value for the price. Very clean and comfortable.

Плюсы: Beautiful rooms, amazing rooftop! Alberto provided us with a free upgrade to the best room. Thank you very much!

Минусы: Unfortunately, it was raining so we couldn’t use the pool

Плюсы: The staff were somewhat friendly

Минусы: The property deducted more money than I was quoted on booking.com. I’ve raised it with booking.com and they supported me to address this issue immediately. I opted for a superior room with balcony. Upon arrival I was informed that all the rooms with balcony were no longer available. Instead I was left to the room available. Absolutely shocking. The breakfast was terrible. Cold coffee and eggs. The shower had long hairs in it before use. I wouldn’t normally complain but to pay for a room with balcony and not getting this and no care from hotel isint really great. Never have I experienced this before.

Плюсы: Me and husband stayed here for two nights while we visited my son, the room was amazing and spotlessly clean 10/10

Плюсы: Отель для гомиков, завтрак отвратительный

Минусы: Ничего

Плюсы: The room had a very Madrid modern flavour to it. The Pool was fantastic!

Плюсы: Breakfast great, but on one or two days the staff were a bit wayward about remembering to bring your coffee/tea

Минусы: Claiming a swimming pool, when it is really little more than a lounging pool albeit as part of a delightful city centre roof terrace

Плюсы: Arrival drink was appreciated, quirky rooms and great location!

Минусы: Parking directions could be clearer given it's a one way street and very tight turn, bar opening times could be clearer too.

Плюсы: Location pretty good Staff super nice Room very large

Минусы: Massage was terrible Pool bar was closed during the day by the pool Still Think it’s over priced for what it is.

Плюсы: The location of the hotel was perfect only 5 mins walk from plaza mayor.

Минусы: We hated the decoration. Black walls throughout the hotel and rooms with purple uv lights all over made it look slutty. Seeing as we didnt realise it was a gay hotel we were quite disappointed. The pictures posted in booking.com showed a completley different ambience as apposed to what we found ourselves with. Beds were very uncomfortable, rooms were very cramped and the room decor was horrible. The perfume/freshner used throughout the hotel smelt really strong and horrible. Won't be staying there again!!

Плюсы: The location is fine if you are going to Madrid for the first time. VERY TOURISTY

Минусы: Almost everything The price doesn’t reflect what you find inside It’s outdated It’s tacky It’s uncomfortable Really “ fun “ if we were in 2007-2010. But come on. Times changed

Плюсы: Staff were really nice, room was clean.

Минусы: The bar is really dead.

Плюсы: Прекрасное расположение отеля. Очень доброжелательный персонал. Просторные номера. Отличный завтрак. Классный бар на крыше.

Минусы: Слишком много рекламы в номере, лифте для гомосексуальных пар. Бассейн на крыше небольшой, был постоянно загружен.

Плюсы: very good

Плюсы: Location was excellent - quite and away from hustle bustle of Madrid, but close to major sites.

Минусы: Black/Gray decor and plastic plants.

Плюсы: Superb location. Many cafes & shops nearby. Hotel staff v helpful. Super experience, but rather pricy.

Минусы: Rather pricy. And, if it was possible, always good to have a pool. But in town centre location not always possible.

Плюсы: Самый центр,тихое место, относительно невысокая цена,по сравнению с аналогичными отелями, хороший завтрак, красивый атриум ,свежий ремонт.

Минусы: Окно в атриум,а не на улицу.

Плюсы: Расположение прекрасное, в самом центре.

Плюсы: Good location n service quality

Минусы: None

Плюсы: Очень понравился колокольный утренний перезвон) Прямо перед гостиницей есть подземная парковка ~30€ сутки. Хорошее место расположение для изучения центра Мадрида.

Минусы: В общем уборка номера подкачала

Плюсы: Отличное расположение. Все обошли пешком, все достопримечательности рядом. Хорошие завтраки. Небольшой, но очень стильный отель. Хорошая ванная комната, большая, хорошая новая сантехника.

Минусы: Так как окна выходили в колодец, немного было темновато, ну и тюль можно сменить или постирать. в номере нет тапочек и халата.

Плюсы: Location, spotless clean, good breakfast

Минусы: Almost nothing!

Минусы: номер. в углу коридора окна выходят в какой то технический тоннель. комната рядом с технической лестницей по ней постоянно с самого утра ходит персонал. все шумно .

Плюсы: Everything

Минусы: A little bit expensive

Плюсы: Great location! We could walk anywhere. Next street over is Chinatown... on the other side you have a tourist plaza. Lots to do, a club across the hotel, several restaurants downstairs. We will definitey stay here again. Traffic is so bad in London that we ended up walking everywhere! We loved the decor too considering it was classy/cool/hip versus dated and traditional. Bathroom was small but very clean.

Минусы: Getting an Uber was hard because a car can't pull up to the property so we had to walk several blocks with our luggage in the rain.. just inconvenient but at the same time location is amazing.

Плюсы: Very comfortable and well serviced Coffee, tea and water in room a bonus Staff were excellent in every aspect Roof top bar was stunning

Минусы: Disappointing restaurant menu - such a shame Pool is a plunge pool but fine if you know that

Плюсы: I travel to Madrid quite a lot for business purpose and I always stay at the Dear hotel. The location is perfect, even though, it is on busy Gran via street, the rooms are quiet. Essentially, I liked everything out there, i.e. the reception staff, awesome breakfast on 14th floor and outstanding rooftop swimming pool with magnificent city centre views. I can highly recommend that one !

Минусы: I cannot say one single thing that I did not like.

Плюсы: Location - Roof top bar - outstanding staff

Плюсы: Always try to stay here

Плюсы: Very nice and uncomplicated hotel, very friendly staff and nice breakfast

Плюсы: Everything was super nice

Плюсы: Прекрасный завтрак и очень отзывчивый персонал. Ребята в ресепшене просто замечательные- помогают решить любую проблему.

Минусы: Отсутствие шкафа и тумбочек в номере/некуда складывать вещи.

Плюсы: Location and roof terrace

Минусы: All good

Плюсы: Location, staff, rooms, amenities, roof top pool! Every little detail was perfect. A really pleasant stay and highly recommended for any and all groups. Something for everyone and great value for money.

Минусы: Nil

Плюсы: Staff, clean rooms, location

Минусы: No gym, loud in the nighttime because of the gran via

Плюсы: Отличное расположение отеля. Достопримечательности можно каждый день посещать разные!

Минусы: Темные стены в ванной.

Плюсы: Right in the centre of Madrid with a tube stop opposite so was really easy to get to/from the airport. We walked everywhere as the hotel was so central - we got to see a lot of Madrid this way. We had one of the hotels more basic rooms and we thought it was perfect for us. It’s on a main road but you could barely hear any noise inside. For this reason I probably wouldn’t recommend upgrading to one of the balcony rooms. Bed was really comfortable - staff really helpful. Would recommend this hotel to friends and family.

Минусы: Nothing.

Плюсы: - This hotel is perfectly located, close to everything and a short walk to the Metro if needed. - Breakfast was great, lots of selection and the restaurant is very pretty. - rooms are a good size for a city hotel

Минусы: The cleaner came very late in the day so we missed a proper clean of our room.

Плюсы: Loved the deck and jacuzzi and central location. Staff were amazing - helpful when our air con developed an error and for my birthday left a lovely banner and cake.

Минусы: I just wish the jacuzzi was slightly warmer as the sun doesn’t hit deck much in September and it could get a bit chilly.

Плюсы: Central location so you can walk everywhere. Lovely decor, staff very friendly, rooftop bar was great!

Минусы: Pool very small but does the job for a quick dip

Плюсы: Central location. Short walk to museums and restaurants. Safe area. Comfortable room and bed. Friendly and helpful staff. Would recommend.

Плюсы: We were there on our honeymoon and they left us champagne and treats and a sign that said Mr. & Mrs. Smith with a cute note. Like literally made our days and the location was perfect for walking around everywhere especially because we were only there for a day! Had I known how amazing this hotel was, I wish I would've booked two nights. Will definitely be recommending Madrid and this hotel to my fellow Canadians/ travelers.

Плюсы: Персонал,месторасположение,чистота

Плюсы: Местоположение, чисто, хорошие завтраки.

Плюсы: Lovely pillows & comfy bed & fabulous towels. Lovely bathroom,Very clean.

Минусы: The rooms were quite dark-better lighting certainly needed: this made our stay a little uncomfortable. There was little draw space.

Плюсы: - Service way above my expectations: I was traveling with our kid who just had her 10th birthday, the staff made her arrival unforgettable. Team, you were awesome! - Despite looking on a main street, our room was very quiet - Location is ideal, in a 15 min walk radius you'll find enough to fill many days of exploration

Минусы: Absolutely nothing I didn't like. Only two observations for fellow travelers: - the pool opens at 11 am only (so do not plan morning swims) - our room did not have shades (or I was too dumb to find them), so you'll wake with sunlight Both observations are no judgement, just how things are (for some important to know, for others irrelevant)

Плюсы: The staff was amazing and so accommodating. We were welcomed and given a very nice room. The bathroom was not clean. Moldy tiles and not inviting. The manager on staff once I pointed it out he had the room cleaned and removed all the mold from the shower area. Jose was so wonderful and handled it with such grace. Invited our group top have a cocktail on him. Over all great stay. Wish we were able to use the roof top area more, and at night. It was closed for the winter, event thought it was 23* (80) would of loved to have a drink at night with our friends.

Плюсы: great location, spacious room, lovely balcony, very helpful staff,especially in the reception,mainly Anthony and Ana great customer service.Very obliging. Mentioned that a kettle would handy in our room,but wasn't expecting one and was pleasantly surprised to find a kettle,cups etc put in our room. Anthony was great in booking some tickets for us.

Минусы: Would of been good if hotel dining room had been open for dinner,so we didn't have to go elsewhere Clan Cavel was ok but mainly had Tapas menu. Also I know its not the height of summer, but having the rooftop bar up and running also would of added to our stay as it 26/27c days, just to relax after your day sightseeing

Плюсы: The pool is great for a quick dip when it gets very hot. The breakfast is very good and the staff are very friendly and attentive. The room was comfortable and the bathroom had two sinks!

Плюсы: Отличный номер, расположение супер!

Минусы: Дороговаты завтраки, впрочем как и везде в Европе... Нет овсяной каши.. это большой минус! Могли бы на заказ делать.... В номерах пол грязный! Белые носки были чёрные через 30 мин нахождения в номере...

Плюсы: Great location and well furnished

Минусы: Nothing

Плюсы: The staff were incredibly helpful during our stay. They made reservations for us, grabbed and instructed taxis where to take us, and were overall very hospitable. The room itself is well-appointed and the location makes it easy to walk to a number of Madrid's "must dos."

Минусы: Our room was noisy at night. We could clearly hear conversations and sounds from our neighbors' rooms. I liked the bed but my wife had trouble getting comfortable at night.

Плюсы: Excellent situation! Good food! And very dog friendly!!!

Плюсы: 1. Просторный номер с окнами, выходящими на крыши Мадрида. 2. Меблировка 3. Персонал 4. Расположение

Минусы: 1. ИНТЕРНЕТ. Ужасно медленно и постоянно отваливается. 2. Часы работы бассейна. Так и не успел им воспользоваться. 3. Тапочки маленького размера.

Плюсы: Clean, beautiful and great service

Минусы: Nothing

Плюсы: The location right in Old Center close to El Museo del Prado, and within walking distance to lots of interesting places.

Минусы: Having the pool at another hotel implied we had to go out of the building to get to it.

Плюсы: Very good location Very good to stop very clean I would stay in it next time

Плюсы: Прекрасный Отель с шикарной локацией. Мне предложили вид на площадь и это было волшебно. Очень тихо, не смотря на центр. Рядом куча вкуснейших мест. Помощь с багажом и решение всех вопросов на высшем уровне. Комната большая. В качестве комплимента вода была предложена один раз, а хотелось бы каждый вечер. Обязательно остановлюсь в этом отеле снова

Плюсы: Great staff who helped us with a few things including printing boarding passes.

Плюсы: welcome candy was a hit with our kids, beds were comfortable and rooms were spacious, wifi worked great

Минусы: rooms were VERY noisy. could hear everything btw the walls with our neighbors. Check-in registration process seemed a little like an antiquated process managing on a piece of paper rather than within an automated system.

Плюсы: Great location, friendly stuff, nice and clean