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Очень любезный персонал. Нет фена для сушки волос.
Отель производит хорошее впечатление по соотношению цена / качество. Номер c king size bed очень понравился, хотя ванная комната могла бы быть и побольше. Локация удобна для тех, кому нужен Лос-Анджелес без down town, потому как до него от отеля 35 минут езды без пробок на дороге. Фитнес-зал слабоват...Завтрак - хороший...Ресторан в отеле - хороший...Есть Starbuck в отеле - можно тоже отнести это к преимуществу... Gym нужно оборудовать нормальными силовыми тренажёрами, а то в наличии - только гантели...Беговые дорожки не подключены нормально к TV...Это раздражает...Gym нужно устроить так, чтобы была передевалка с душем...
Clean I will pay for the Wifi
Clean. Called housekeeping for shampoos twice, and the second time the lady says it's on the way but I was waiting until checked out and nothing happened.
Friendly staff. Easy check in. convenient to the airport. Large room. Clean room and comfortable beds.
The location is great for a night's stay before departing/arriving from LAX. The rooms were also nice. You will be charged $9 to check in. That's right. The parking policy says you have 30 free minutes to park, get checked in, unload your bags, and then move your car. Unfortunately, it takes 45-60 minutes to find a spot two floors below the parking garage gate, take an elevator up four floors to lobby, check in, take a different elevator 10 floors up to your room, unload your bags, take an elevator 10 floors down to lobby, get on a different elevator for the garage, and then go down four floors to move the car. I was charged $9 for the hour of parking. I asked for a refund from the manager stating that I didn't think it was appropriate to pay $9 to check into a hotel. He responded by saying, "I'll see what I can do, but they don't care. They only care about the numbers." Buyer beware.
Comfortable, easy registration, quiet, location, Parking was difficult - hard to find spot and set up of self park difficult. No outlet on some aisle that I turned into
Fantastic corner room Very unreliable wifi despite getting special certificates, etc. Also, very hard to regulate aircon in the room
Reasonably priced. Friendly staff. Nice rooms and comfortable bed with decent coffee in the rooms. We stayed on the airport side. Guess what though? Jets are very loud. Also, the garage is a bit like a coal mine with parking found somewhere near the earth's core
It is nice there are FOUR jacuzzi hot tubs.. The temperature in the jacuzzi could have been hotter.
The hotel is a huge building with a lot of rooms. Great check in nd lobby area Good restaurants in lobby Close to airport and santa monica Rooms are always clean Most vending machines are out of order or just steal your money $29 a night for parking, make sure to include that into your budget Walls are thin
Room has a lot of facilities. Lobby is huge and luxurious. Breakfast was somehow rich. Staff are friendly. Rooms were much smaller that the value expected vs. price paid. The toilet was not properly clean since there were long hairs in the sink and on the floor. Bathroom is so small for a Hilton.. I would have liked to have a personal scale in the room to weigh the luggage prior to going to the airport.
Big nice rooms overall. wished they would have had queen beds instead of full. Rooms were big enough to fit larger beds. Hotel itself needs an update such as paint job, it was not that great for a Hilton Hotel.
Этот отель подходит только для того чтобы переждать длинный коннекшн в аэропорту Лос-Анджелеса. Очень удобно пользоваться шатлом из отеля в аэропорт и обратно.
вид на взлетную полосу и при этом тихо очень далеко от центра города и возможность добраться только на такси не меньше чем за 45$ в одну сторону.
Расположен рядом с аэропортом, что снижает затраты на транспорт. В самом отеле можно взять машину в аренду. И в целом хороший отель за свои деньги.
Удобно расположен, рядом с аэропортом. Отель не стоит своих денег и позорит имя шеротон. Старая, обшарпанная мебель в маленьких номерах. Отопление не работает, в номере 16 град. Хамский персонал на ресепшен. При заселение на 2 ночи списали кроме стоимости номера еще 400$ гарантийного платежа, причем об этом даже не предупредили.
Близость аэропорта и бесплатный автобус-шаттл Далеко до всех достопримечательностей города
Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
Отдохнули в отеле с семьей превосходно, персонал очень профессионален, обслуживание номеров быстрое!! Расположение отеля очень хорошое, до всех ключевых мест езды не более 20-25 мин. А самым лучшим запомнился в этом отеле их ресторан, еда превосходна
прекрасный городок. очень понравился город. и вообще отдых в целом. прекрасный отель. замечательный персонал. качественно выполняет свою работу. в номерах чисто. есть телевизор, душ, кондиционер и телефон. просторные номера. прекрасный вид из окна, очень удачное расположение. мне понравилось
It was clean and comfortable. The toilet seat didn't work properly. Room 155. The food at the restaurant was not very good quality.
close location to the universal studio The hotel did not know the special request we made to the booking.com. As we are four people we needed two queen beds but we were given one king bed for 4 for 2 nights. Very tight and unhappy about it.
Convenient and rather well situated. I did not try the breakfast. THe hotel is very close to the highway, which is convenient when you leave the hotel but which makes it also a little bit noisy.
The location to Universal studios
The pool area was very relaxing and comfortable The pricing for food and drink in the pool area was too high.
Location was the only great thing. Restaurant closes at 10pm. Front desk is not attentive. Key cards always locked out at night and I had to go and have them reprogrammed. Battery in remote died. I had to wait a good 10 minutes before anyone came out to the front desk. Actual room looked like it could have been a former set for a porno video or an old military bunker. Basically its an old hotel with new bed linens and flat screen TV's. The beds were overused and pretty much mush in the middle. The balcony shouldn't even be listed as an amenity as its so small you can barely sit and your view is of the parking lot or the freeway.
It's a relaxed atmosphere and very comfortable. The decor is really nice . Love the big trees all around it. The gym is a good size. The restaurant has pretty good food. I think all hotels should have a fridge and microwave these days to help with the cost of eating out, especially for families, and not be charged an extra 10.00 a day for them.
everything. except the elevators were broken. truly hurt me. both elevators probably won't effect your trip but it made mine difficult. besides the elevators, the parking is a bit far but okay. everything else is awesome.
Хорошее месторасположение. Но в двух шагах есть лучше!
расположение отеля и просторный номер рецепшин -обслуживание ужасное,качество завтрака ,очень-очень плохое
Вид из ресторана и близость к аэропорту Лос- Анджелеса. Отремонтировать.
вид из номера и месторасположение отеля. нет
Уютный номер.Какой вид из окон!!!Месторасположение отличное!!! Включить завтрак в стоимость.
Место расположения и дизайн лобби и номеров. Вид из окон номеров на верхних этажах. Близость торговых центров и ресторанов. Обслуживание в баре. Очень большие проблемы с поиском и подтверждением бронирования и оплаты через booking.com. Желательно чтобы check in и check out проходили быстрее чем два с половиной часа каждый.
отель оч красивый, современный, но обслуживание явно оставляет желать лучшего: при заезде одеяло было испачкано чьей-то пудрой, на второй день пришли убирать номер только часов в пять вечера...
хороший отель и отличное место расположение.
blizko k aeropoty besplatnaya dostabka v aeroport i obratno net
расположение чистый удобный уютный номер хорошее питание и обслуживание хороший чистый бассейн наличие информации по экскурсиям фитнесцентр
Очень удобно расположен. Цена и качество совпадают, останавливаемся уже не первый раз. Очень довольны.
Бесплатный интернет, бесплатный паркинг. Для такой цены все в общем очень даже неплохо. Рядом 2 кар рента. Неплохой бюджетный вариант. Продлить время завтраков до 10-11 am.
Для континентального хороший завтрак (2 вида сока Minute Maid, разный кофе и пр.), только приходилось вставать рано, т.к. он подается с 6 до 9 и к полдевятому уже мало что остается, так как народу много в отеле. Бесплатный шаттл до/из аэропорта каждые полчаса. Место для хранения багажа тоже бесплатно (если рейс поздно, вещи можно оставить до рейса, выписавшись из отеля) Мало места в комнате для завтрака. Не очень любезная еврейка, обслуживающая завтрак. При заборе багажа пришел как просили, за 10 минут до автобуса в аэропорт, 3 раза спросил на ресепшн какую-то тормозную бабу, когда багаж вынесут, мне 3 раза сказали, что сейчас все принесут, в результате автобус уехал без меня. Но, к чести отеля, после моих не совсем цензурных слов в адрес этой тетки, второй водитель тут же принес багаж и меня одного отвез в аэропорт
$28/day parking fees! This was not mentioned at time of booking. Reserved two rooms with two double beds in each, as our party consisted of two families of four. Was given two rooms with 1 king bed in each. Staff was rude and seemed annoyed that the reservations were booked via 3rd party. Rooms were on the small side and out dated. Very small pool and jacuzzi. Breakfast buffet is $24 for those interested.
The rooms were clean and comfortable. There was no late night snack bar.
I didn't enjoy that I had to pay for parking when I'm already staying at the hotel and paying for the room it's bullshit my bank account is now over drafted 100 dollars because of this
nice room. comfortable bed. everything worked Terrible pickup service at the airport. We waited a half hour for the shuttle, and finally I had to call the hotel to request a pickup. The other hotel shuttles passed by every 10-15 minutes.
Parking is outrageous, additional tax and no free wi-fi. Ridiculous!
Close to the airport, clean room, friendly staff, quiet, good dinner recommendations, shuttle was on schedule. We had to move into a 2nd room because the air conditioner wasn't working in the 1st. There was a $9.95 charge for the WIFI connection. The continental breakfast charge was too much ($19.00).
Didn't know what it was. It was better then I thought. Nice staff. Nice place. Stay there again. Time and time again
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
I love everything about this hotel ,great staff great view beautiful hotel
Staff is friendly and effecient.
Valet parking staff was rude
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
Very clean, staff was incredibly nice, free water bottles
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
Hotel itself is beautiful, rooftop bar is pretty cool, attached to wonderful Theater. Looks like a broke New York hipster's studio apartment. All unfinished concrete and the bed looks and feels like a futon. Parking is an extra $38. Only stayed here for convenience to theater. Absurd for the price.
Great place. I like the Ace. Cool rooftop bar. My only hang-up is that there was some serious construction outside. I would have liked to have known this ahead of time. I'll definitely go back after the construction is finished.
everything besides the noise i stay at this place alot and most rooms i've been to are subject to alot of construction noise. such a bummer....
Delivered stylish service and amenities without sacrificing the professionalism of a traditional hotel. Downstairs restaurant particularly good. No closing door on bathroom is highly awkward. Not cute if someone joins you in your room.
The restaurant was great. The beds and linens comfy. City feel is exciting. If you have an eastern facing room I hope you are a morning person.