Лондон, Ватерлоо — отели рядом

Плюсы: The location, excellent staff who went above and beyond always with a smile. Overheard someone being very rude and obnoxious to the staff, however they dealt with it in a professional manner. It’s a shame that decent human beings just doing their job have to put up with a minority of people who behave in this way...horrible little man full of his own self importance!! Excellent stay and would recommend to family and friends and would visit again.

Плюсы: Расположение супер, невероятно стильно оформлен.

Минусы: Маленькие номера, не открываются окна

Плюсы: Room was too hot and AC took too long to sort

Минусы: see above

Плюсы: Very delicious breakfast and unbelievable drinks and food in the restaurant at the hotel. Highly recommend going to the restaurant in first floor and cocktail bar.

Минусы: Rooftop was never available for us. Always had an issue with the rooftop that made them close earlier than expected

Плюсы: Хорошие завтраки, достаточно чисто, тихо

Минусы: Постоянно требовалось перезагружать вай фай пропадал интернет доступ Неудобные тумбочки Негде развесить полотенца для сушки приходилось каждый день менять

Плюсы: Room was nice enough, although a little bland. Gym was good

Минусы: Poor first impression, I arrived at 5.30pm to check in only to find a long queue and only 3 people on the reception desk. Not great for a '5 star' hotel.

Плюсы: Amazing staff, definitely staying here again

Минусы: Nothing

Плюсы: Everything. Modern. Location great. Food amazing beds so comfortable

Плюсы: The bed was very comfortable, there was plenty of hot water

Минусы: The air conditioning was very drying and not able to adjust below 19 degrees. There was no option to open a window even a very small amount and it would have nice to get some fresh air

Плюсы: The view was amazing.

Минусы: Price for breakfast buffet was ridiculously overpriced. Was charged over 20 for a scoop of eggs and some bacon. And it wasn't that good.

Плюсы: Отличный, большой отель на набережной Темзы. Большие, особенно для центра Лондона, свежие номера.

Минусы: До Трафальгарской площади минут 20 пешком.

Плюсы: Location, ambience, all food places within hotel excellent

Минусы: No loved it all

Плюсы: I liked the central location, the art in the lobby, and the helpful staff.

Минусы: My room smelled of mildew. The staff did their best to try to correct it, but I am not sure there was anything they could do.

Плюсы: Perfect location and the staff were amazing. So friendly and always smiling - nothing was too much trouble. The room was comfortable and light. The bed was very comfortable and free bottle waters were a nice touch. Amazing en-suite, nice powerful shower.

Минусы: I didn't like the perfume pumped through the air-con in the corridors and bedrooms. Infact we had to be moved as I suffer from asthma and it was effecting my breathing to a none perfumed floor (5) and room. The corridors are too dark, felt like a ship..

Плюсы: beautiful rooms and public spaces

Плюсы: Location was perfect for London tourism (safe and within walking distance of everywhere). The hotel concierges  and another gentleman whose name I didn''t catch were extremely helpful!

Минусы: The desk chair legs (room 633) stuck out and the tight quarters meant that my toes got smashed. I humbly suggest a different chair. I know that space is limited but having a lounge w/ desks or couches (not part of the restaurant) would be nice.

Плюсы: very trendy decor and best part of hotel was the incredible staff.. Every one was friendly and gracious. They worked together seamlessly..

Минусы: no

Плюсы: Staff were great! Excellent location, only a few minute walk from major sites. The lobby and room scent were delightful! The decoration was modern and tasteful. Turn-down service was nice.

Минусы: Room was small.

Плюсы: Excellent staff Large, airy room Lovely bathroom Perfect central location

Минусы: A slight glitch with the TV but I wasn’t there for the TV

Плюсы: Location and breakfast

Минусы: I would say there is a difference between it and the Shangri-La. I think it's a nice 4 star hotel. I am not sure it belongs in group with 5 star hotels.

Плюсы: Good location for theatres

Минусы: Breakfast was not at 5 stars hotel level

Плюсы: Very comfortable and elegant stay, not to mention the perfect location. The staff at the door entrance are great.

Минусы: Staff is professional but impersonal. The hotel doesn't have a comfortable area open for residents to sit and relax at any point in time. The tea room is great but has specific opening hours and also external guests which makes it partially convenient. The blinds in the rooms are not possible to remove which deteriorates the feeling of the nice view.

Плюсы: Location and in room amenities

Плюсы: Everything!!!! such a cool hotel!!!

Минусы: The room was small. but so nice!!!

Плюсы: Taste of the room, always friendly stuffs.

Минусы: It’s about hotels in London in general but the price is just becoming impossible even for business travelers.

Плюсы: location

Минусы: Rooms not ready in due time. Noisy.

Плюсы: Good vibe in the bar. Fun place to hang out.

Минусы: Bed a bit soft

Плюсы: Great location and modern vibe to the building.

Минусы: Rooms are on the small side

Плюсы: Vibe.

Минусы: Aircon.

Плюсы: The room was small but perfectly proportioned. The decor was very stylish in keeping with the rest of the Hoxton. The bed was very comfortable and the room was clean and had everything we could need. The small breakfast provided is perfect to get you going in the morning. I would definitely stay here again.

Минусы: Smallest room I have ever stayed in. Considering all my friends and family WHO I HAD BOOKED & PAID FOR had WAY BIGGER rooms, I thought it was pretty shabby. The hotel is tired (late 90's/early 00's decor) and I think the low price reflects it. Needs to be taken over by a new group as it could be one of London's best in terms of location. When you see a pull-up display banner in the bar/tea area, you know they're heading towards cheap-hotel-ville.

Плюсы: It was a amazing experience! I have been twice to the Royal Horseguards and I would recommend it for anyone going to London as its location is ideal. I will definitely come back there.

Плюсы: Warm welcome. Great views over London from the rooms. Extra facilities.

Минусы: Only staying one night!!

Плюсы: Fabulous reception area very festive! View from room was amazing.

Минусы: Unable to book into room at designated time as they had allowed a late book out for previous customer. The offer of a complimentary drink while waiting would have been appreciated. Lovely room, shower could do with regrouting for a more appealing look.

Плюсы: Месторасположение

Минусы: Узкая кровать, которая называется двухспальной

Плюсы: Nothing good to say. Extremely disappointing

Минусы: I was downgraded from a deluxe room to a standard room (essentially.a closet)and my compensation was a 14 £ cocktail. The following day the y transferred me to a deluxe room and despite two request to make sure there were no feathers in the room...

Плюсы: Если вы хотите окунуться в настоящую Англию, вам однозначно в этот отель! Дизайн, атмосфера, завтрак со столовым серебром. Самый центр Лондона! Вид на Темзу, особенно вечером просто захватывает. Очень рекомендую это отель.

Плюсы: Bathrooms very clean and staff are wonderful

Минусы: Very old doors, carpet need to be changed, overall it worth 4 stars not 5

Плюсы: Внешний вид отеля и расположение. Вероятно когда-то это был отличный отель

Минусы: Эту гостиницу нужно закрыть и сделать ремонт. И нанять туда новый персонал, который говорит по-английски. Номера пытаются латать, но всё уже настолько старое, что ощущаешь себя некомфортно. Старые душевые, старая сантехника, старая мебель. Мы, к своему несчастью, бронировали дважды: на 4 ночи, затем уехали в Эдинбург, затем вернулись в этот отель ещё на 5 ночей. Оба раза брали делюкс с кроватью размера king-size и площадью номера 30 кв.м. И если в первый раз дали старый, но просторный номер, то во второй приезд нас вообще заселили в какую-то клетушку с маленькой кроватью и смежной дверью в соседний номер. Оплату взяли как за делюкс размером, напомню, 30 кв.м. Естественно, мы пошли с претензией на ресепшн, девушка сказала, что да, такое может быть. Это как так? Кто врёт, букинг или отель? Нас это категорически не устроило, на что нам предложили таки переселиться в нормальный номер, тот, за который мы собственно заплатили, но на другой день. Я уже готова была забирать деньги и бежать оттуда, но нам предложили чуть доплатить и заселиться в номер с видом на реку, «раз уж вы так unhappy”. Мы согласись, но зря, порыв бежать был верным, так как номер был безнадёжно старым хоть и с балконом, на который выхода однако нет. Очень плохая сантехника, душ не переключался на лейку, вода текла отовсюду. Плесень, подтёки на потолке, потертая мебель, продавленный стул. Унитаз примостили в узенькую нишу, и главное, он не был помыт после прежних гостей. Постельное бельё поменяли на рваное. Полотенца приносили то откровенно вонючие, то с чёрными старыми пятнами. В ванной убили таракана. Каждый раз один флакончик шампуня на двоих. На ресепшн иногда невозможно было дозвониться час! А если удавалось дозвониться, то просьбы игнорировали. Позвонило с просьбой о шампуне, никто не пришёл. Просили вазу для цветов уже лично на ресепшн - никто не пришёл. Wi-fi невыносимо плохой, потратили кучу денег на интернет на родных симках, иначе было никак.

Плюсы: service and cleanliness

Минусы: WIFI in romm sucks

Минусы: Обман менеджера и двойная оплата гостинцы!

Плюсы: Stayed in a king suite . View from the room was fantastic and the absolutely stunning at night. The room was spacious and comfortable with very nicely appointed furniture and bed. The bathroom with the heated floor was very nice surprise. Doorman was wonderfully welcoming, the bellboys were quick and helpful and the concierge was professional and always pleasant and patient.

Минусы: I asked for an early check in which wasn't possible and I understood this. However, when I returned at the regular check in time, the receptionist without checking with anyone, insisted the room still wasn't ready. Had to ask for the manager, who after checking with housekeeping, found the room was ready. Receptionist was not happy at being contradicted and was less than pleasant for the rest of the check-in process. Not offered breakfast discount on check-in so would have paid substantially more if I hadn't found out about the discount by accident. Stayed two nights. Mini-fridge was not restocked the second day. Took 45 minutes to get a bucket of ice and then felt guilty for asking for it when we found out the poor guy doing room service was the only one on duty. Seems like the hotel needs to amp up the staff numbers to provide the five star service you're paying for.