Лондон, Churchill War Rooms — отели рядом

Плюсы: My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.

Плюсы: Absolutely everything. Can not praise all the staff at the Ritz enough. Very welcoming, nothing is too much trouble and they always go that extra mile to make your stay special.

Минусы: Can't think of anything about our stay that we didn't like. It's absolutely gorgeous.

Плюсы: The Christmas decorations were beautiful.

Минусы: The service at breakfast was very poor. One of the rooms had faulty heating and shower. Beds were not comfy

Плюсы: Location and service was good

Минусы: Problem with the room it was very small, offered improved room after two days

Плюсы: Location, and helpful staff

Минусы: Bathrooms need upgrading

Плюсы: Everything.

Минусы: Nothing

Плюсы: Вкусные ягоды на завтрак , туалет общий (!) да да , не в номере !

Минусы: Отношение ужасное Номера не начальной категории даже очень скромные Душ нормально не работал Соотношение цена -качество отсутствует, не вернусь никогда !

Плюсы: Окунаешься в искусно созданную и пронесённую сквозь века историческую роскошь не только самого отеля, но и связанных с ним событий. Безусловно, всё - от встречи консьержа, убранства интерьера, изысканности трапезы и до шелковистости постельного белья, - утонченно в деталях и великолепно в целом.

Минусы: Персоналу в лице некоторых сотрудниц не хватают лоска и отточенности в предоставлении сервиса, видимо, ввиду отсутствия профессионализма и опыта, что не скажешь о мужском персонале, который как будто сохранился с 1906 года, безупречном во всем (от внешнего вида до манер). Так, при отъезде одна из таких сотрудниц, выписав счёт, ошиблась на £850 (всего-навсего :)) В итоге, с карты списали больше денег, чем в инвойсе.

Плюсы: They spoilt us rotten

Минусы: Everything

Плюсы: Room very comfy staff amazing

Минусы: Public access constantly blocking the lobby . Having no residents bar or lounge

Плюсы: Breakfast Room Service (as restaurant was not open before I had to leave).

Минусы: Everything else - courteous, but very unhelpful staff in resolving issues and making guests feel comfortable. Slow service - room not available on time - view from the room was looking at steampipes. One of my most disappointing hotel stays compared to expectations (and I visit London 6-10x annually). Room was old (it was clean) and not up to date for a luxury hotel.

Плюсы: The warmth and friendliness of the staff,the high quality of the food and drink.

Минусы: Coming away.

Плюсы: Location

Минусы: At £513 per night for a club room and the cramped breakfast space this is really not good value for money. I guess it is more suited to bull buy tours who seemed to consume the hotel than a business traveler.

Плюсы: concierge was very helpful and professional.

Плюсы: The cleanliness, staff were very helpful and polite.

Минусы: Unfortunately there was no reception in the room. Had to walk down the corridor.

Плюсы: Персонал на 5+, завтраки - все что хочешь, кровать - как облачко, чистота идеальная, месторасположение отличное (до центра 1 минута пешком, метро полминуты) Не первый раз останавливаемся в этом отеле и каждый раз остаемся довольны.

Минусы: Только стоимость, загруженность отеля.

Плюсы: Не в первый раз. Стильный городской отель. Номера небольшие, но есть все необходимое, в том числе большой выбор чая и кофе в номере, утюг, доска, тапки , халаты и т.д. Восхитительное постельное белье. Хорошие завтраки, прекрасный интернет, Чек-ин и чек-аут очень быстрый. Пешком - в любую точку города. особенно приятно выходить каждое утро в парк Сент - Джеймс. Отель отличный как для семьи, так и для деловой поездки.

Минусы: Шумно. Рекомендую брать номер с окнами во двор - вида из окна нет ни с какой стороны, но во двор хотя бы тихо. У нас окна выходили на соседнее здание - всю ночь шумела вентиляция и вывоз мусора. Уборка хорошая, но при подготовке номера мусор не выносят, посуду не моют: т.е. вы выпили чай - кофе, грязные чашки так и стоят. Категорически не рекомендую мясной ресторан внизу отеля - бургеров хуже, чем там, не встречали...

Плюсы: The scrambled egg is amazing

Плюсы: Location. Breakfast menu.

Минусы: 10 minute queue for breakfast, was not acceptable given the money paid for the stay. We raised this with hotel reception who agreed to provide a refund for breakfast, but we are yet to see it....

Плюсы: Location

Минусы: The cleanliness, staff from the breakfast not so kind and the lounge under construction

Плюсы: Beautiful hotel Nice location Friendly staff Delicious food till late

Минусы: Room/ bathroom windows does not isolate street noise. They have to look at this matter seriously. As it’s bringing the rate and experience to a lower level.

Плюсы: Staff and location were excellent

Минусы: The shower didn’t drain away so had a flood in my room! Informed reception nothing changed. Carpets frayed and coming away from furniture. Poor value for money very disappointed

Плюсы: Расположение отличное. Напротив отеля станция метро, рядом парки и Букингемский дворец, но место тихое, комфортное. Персонал внимательный, есть и русскоговорящие, что приятно. Все понравилось!

Плюсы: Location in central of London is perfect for tourist. 5 minutes to Westminster Abby/Parliment/Big Ben and 10 to Buckingham Palace. Great staff especially people in Bar from Portugal. Room was just fantastic and great new bathroom. Bed was perfect.

Минусы: Afternoon and evening concierge was not helpful and gave poor advice on restaurant.

Плюсы: Good location.

Плюсы: Amazing hotel. The building has charm and character. The staf were amazong and really enjoyed our time there.

Минусы: There should be more all inclusive packages. Such as spa weekend or packed deals to cover full board would be better.

Плюсы: Отличное месторасположение, прекрасная цена, чистота, персонал готов идти навстречу.

Минусы: Одним утром около 8 часов начался сильный шум где-то сверху. Продолжался около часа. Ресепшн был не в курсе. Похоже, какие-то работы рядом были, но всё равно было не очень приятно.

Плюсы: On this occasion we stayed in the newly renovated rooms which are extremely comfortable. As always the staff are friendly and courteous and nothing is too much trouble. We had a drink in The Hampton bar before leaving for our journey home. It has a very relaxing atmosphere.

Минусы: There wasn’t anything that I didn’t like. Cannot think of anything that could be improved upon.

Плюсы: Отличные завтраки,

Минусы: Все нормально

Плюсы: The room was spacious with a very comfortable bed. The rainforest shower was wonderful.

Минусы: The steam room was far too hot for me, and the sauna not hot enough. The pool was also not very warm.

Плюсы: Замечательный отель - полностью соответствует заявленным звездам. Безупречный и доброжелательный персонал. Уютные большие номера (что редкость для Европы и тем более для Лондона). Очень очень удобная постель. С удовольствием остановлюсь здесь еще раз.

Плюсы: From the staff at the front door to the ladies who cleaned the room every single member of staff was very warm welcoming and friendly. The location was excellent, the food was excellent and the little extra's the hotel provided to make my daughters first visit to London and her sixteenth birthday a truly memorable few days.

Минусы: The initial corridor on the first floor was very shabby, when we continued onto where our room was located it was like a different hotel, I hope the carpet and walls when exiting the elevator on first floor will be upgraded soon.

Плюсы: Английский стиль в обстановке Английский сервис Английский завтрак И все это с большой буквы А Асобенно понравились подушки и одеяла

Минусы: Недостатков мало и говорить особо нечего

Плюсы: The staff were extremely friendly and helpful. We went for my birthday and they went above and beyond to make me feel special with an upgraded room and cake in the room.

Плюсы: Excellent location. Staff were welcoming and friendly

Минусы: Bathroom needed updated. The room had been done recently but not bathroom so it didn’t match and looked outdated. Shower door seal was broken and shower head needed a good clean

Плюсы: The location is great. A quiet street with discreet bars and cafes off the main Victoria drag which has the major chain shops and restaurants. You can reach all of central London from here with ease as well as travel North or South with easy connections. There are places of interest and style on every corner. The hotel presents itself as a luxury hotel and has style and charm. The staff are very courteous and professional throughout the hotel. The executive king room I was allocated was very impressive. I was 'at home'. I could have stayed longer. I will return.

Минусы: I am always asked to prepay for services I have no intention of using and on check out there is always a refund BUT no staff available to authorise it and no possibility to see your invoice or the refund before you leave. . The refund is made before you (I) return home and emailed but at the desk, it is a little awkward.

Минусы: Smallest room I have ever stayed in. Considering all my friends and family WHO I HAD BOOKED & PAID FOR had WAY BIGGER rooms, I thought it was pretty shabby. The hotel is tired (late 90's/early 00's decor) and I think the low price reflects it. Needs to be taken over by a new group as it could be one of London's best in terms of location. When you see a pull-up display banner in the bar/tea area, you know they're heading towards cheap-hotel-ville.

Плюсы: It was a amazing experience! I have been twice to the Royal Horseguards and I would recommend it for anyone going to London as its location is ideal. I will definitely come back there.

Плюсы: Warm welcome. Great views over London from the rooms. Extra facilities.

Минусы: Only staying one night!!

Плюсы: Fabulous reception area very festive! View from room was amazing.

Минусы: Unable to book into room at designated time as they had allowed a late book out for previous customer. The offer of a complimentary drink while waiting would have been appreciated. Lovely room, shower could do with regrouting for a more appealing look.

Плюсы: Nothing good to say. Extremely disappointing

Минусы: I was downgraded from a deluxe room to a standard room (essentially.a closet)and my compensation was a 14 £ cocktail. The following day the y transferred me to a deluxe room and despite two request to make sure there were no feathers in the room...

Плюсы: The location was in walking distance of many local sites, like Buckingham Palace, Trafalgar Square, Horseguards, London Eye, and Parliament. The staff were helpful and friendly, hotel was well kept. Had excellent food from their restaurant, 1212.

Плюсы: Если вы хотите окунуться в настоящую Англию, вам однозначно в этот отель! Дизайн, атмосфера, завтрак со столовым серебром. Самый центр Лондона! Вид на Темзу, особенно вечером просто захватывает. Очень рекомендую это отель.

Плюсы: Bathrooms very clean and staff are wonderful

Минусы: Very old doors, carpet need to be changed, overall it worth 4 stars not 5

Плюсы: Внешний вид отеля и расположение. Вероятно когда-то это был отличный отель

Минусы: Эту гостиницу нужно закрыть и сделать ремонт. И нанять туда новый персонал, который говорит по-английски. Номера пытаются латать, но всё уже настолько старое, что ощущаешь себя некомфортно. Старые душевые, старая сантехника, старая мебель. Мы, к своему несчастью, бронировали дважды: на 4 ночи, затем уехали в Эдинбург, затем вернулись в этот отель ещё на 5 ночей. Оба раза брали делюкс с кроватью размера king-size и площадью номера 30 кв.м. И если в первый раз дали старый, но просторный номер, то во второй приезд нас вообще заселили в какую-то клетушку с маленькой кроватью и смежной дверью в соседний номер. Оплату взяли как за делюкс размером, напомню, 30 кв.м. Естественно, мы пошли с претензией на ресепшн, девушка сказала, что да, такое может быть. Это как так? Кто врёт, букинг или отель? Нас это категорически не устроило, на что нам предложили таки переселиться в нормальный номер, тот, за который мы собственно заплатили, но на другой день. Я уже готова была забирать деньги и бежать оттуда, но нам предложили чуть доплатить и заселиться в номер с видом на реку, «раз уж вы так unhappy”. Мы согласись, но зря, порыв бежать был верным, так как номер был безнадёжно старым хоть и с балконом, на который выхода однако нет. Очень плохая сантехника, душ не переключался на лейку, вода текла отовсюду. Плесень, подтёки на потолке, потертая мебель, продавленный стул. Унитаз примостили в узенькую нишу, и главное, он не был помыт после прежних гостей. Постельное бельё поменяли на рваное. Полотенца приносили то откровенно вонючие, то с чёрными старыми пятнами. В ванной убили таракана. Каждый раз один флакончик шампуня на двоих. На ресепшн иногда невозможно было дозвониться час! А если удавалось дозвониться, то просьбы игнорировали. Позвонило с просьбой о шампуне, никто не пришёл. Просили вазу для цветов уже лично на ресепшн - никто не пришёл. Wi-fi невыносимо плохой, потратили кучу денег на интернет на родных симках, иначе было никак.

Плюсы: service and cleanliness

Минусы: WIFI in romm sucks

Минусы: Обман менеджера и двойная оплата гостинцы!

Плюсы: Stayed in a king suite . View from the room was fantastic and the absolutely stunning at night. The room was spacious and comfortable with very nicely appointed furniture and bed. The bathroom with the heated floor was very nice surprise. Doorman was wonderfully welcoming, the bellboys were quick and helpful and the concierge was professional and always pleasant and patient.

Минусы: I asked for an early check in which wasn't possible and I understood this. However, when I returned at the regular check in time, the receptionist without checking with anyone, insisted the room still wasn't ready. Had to ask for the manager, who after checking with housekeeping, found the room was ready. Receptionist was not happy at being contradicted and was less than pleasant for the rest of the check-in process. Not offered breakfast discount on check-in so would have paid substantially more if I hadn't found out about the discount by accident. Stayed two nights. Mini-fridge was not restocked the second day. Took 45 minutes to get a bucket of ice and then felt guilty for asking for it when we found out the poor guy doing room service was the only one on duty. Seems like the hotel needs to amp up the staff numbers to provide the five star service you're paying for.