|Расстояние до центра города||3,4 km|
|Ближайший аэропорт||Пуна Лоэгаон|
|Расстояние до аэропорта||59,9 km|
19 727 ₽+
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The Property location was good, Sports bar snacks where good, outdoor activities of adventure park was good.
Reception staff Ms Anusha ( Deputy Manager) was very rude, i told her that we are not able to sit outside of the room because it was stinking a lot she said that it was a technical mistake and you can sit inside the room the smell is outside.. so we found that very funny we have spend 14K Per day only because to get the room at ground level with outside sitting. When I asked her to given me in written about the stinking issue she told me that I cannot give you in written because it was not coming from your room you can sit inside, so I guess she was Talking senseless without any brain and was very rude, then we did the checkout and left for Mumbai and she even did not call me and checked if I want to see the CCTV, so it was a pure game of false doing with a customer. After that, I asked her to find out the CCTV of Kids play area where I left my charging bank with wire and she told me then we don't have CCTV at kids' play zone where you left your stuff and we did not find you stuff in lost baggage section. I asked her if you don’t have CCTV in that area you can pull the CCTV of next adjustment area so that I can see how got the stuff, for that she took 15 min and was trying to get hold of security people every after 15 min she was not able to get hold of security person who was holding the keys of CCTV room as per her story, It looks like she was just passing time and not ready to show the CCTV because something wrong is with their property. It was surprising that they don’t have CCTV at kids adventure zone area Do not book this resort if there is any wedding or any corporate event otherwise you will feel dejected, no one will going to take care of paid customers if there is any wedding or event. They will just entertain the guest of weeding or corporate event because they get more money from them i guess. even you will not get the poolside breakfast area if there is a weeding because all good portion goes to weeding or event group.
This review is in continuation of the other one as we booked this resort for 3 days (2 days at adventure and 1 day at the luxury) was not able to complete the review because of space issues so I am continuing here. They claim themself as a 5 STAR because they are not even close to 3 STAR when it comes to their staff behaviors/support/waiter awareness towards customers and knowledge of food. If you visit at the time of weeding then you will not find staff because they will deploy their manpower at the wedding or event. even you will not get the vehicle easily you have to ask the person again and again and he will tell you that the place is very near you can walk, even sometime the other guards will not allow your vehicle to drop you to the villa zone if you are not living in villa that is very funny. Even you will not get the poolside breakfast area if there is a wedding because all good portion goes to weeding or event group. At Cafe24 we went for dinner at poolside and they said that you cannot have dinner at poolside because it is booked for corporate group so this is insulting, because entire resort is booked either for weeding or corporate group, we complained about that and they said that we are sorry and we will take care of your dinner, so that was again insulting for a customer that they are giving free dinner because they have a booking. Anyways I paid 1000 Rs as a token to them as we don't have to have free food. too much crowded with very limited space and limited staff when it comes to weeding. If they don't have enough staff they should not take the bookings. I would like to mention that they should talk to the customers who are not satisfied and not happy, even the owner of the property should talk to clients and improve the services instead of just earning big by giving it to weeding, they should not accept the booking if they only want to serve the wedding/event / corporate customers.
Room was very comfortable
The WiFi did not work in the room
Environment and cleanliness
No clocks in room
Della Resorts расположен в районе Kune Village, Лонавала. Della Adventure находится в 1 мин. езды на автомобиле, а Tiger Point — в 10 мин. езды. Для удобства гостей предоставляется следующее: круглосуточный бизнес-центр, прокат автомобилей представительского класса и бесплатные газеты в холле. Трансфер из аэропорта в отель (круглосуточно) и услуга встречи на вокзале предоставляется за дополнительную плату.
на основе 3 021 отзывов
Соотношение цены и качества
- Дружественная атмосфера
- Отличное здание
- Приятная команда аниматоров
Правила зависят от поставщика и категории номера.
- Monkey Hill Halt 2,5 км
- Ryewood Park 3,6 км
- Ekvira 8,4 км
- Lion Point 9 км
- Bhaja Caves 10,7 км
- Lohgad Fort 12 км
|Пуна Лоэгаон||59,9 км|
|Мумбаи Чхатрапати Шиваджи||65 км|