Hilton Orlando Buena Vista Palace Disney Springs Area

Close to downtown Disney. Within 10 miles of most parks. Free on site parking Ads say they had microwaves in rooms on kayak. Even had picture of the thing on the website. No microwave. Brought food I just had to throw away. $50 per day deposit hold on your card that was not disclosed. Had $250 on my account frozen that I hadn't planned for which can ruin a vaca. Facilities not up to usual Hilton standards but I understand it was under renovation. Overall not pleased, felt misled, and loosing faith in the Hilton brand

It was run down, dirty, lots of construction; many guests calling into front desk during check in with complaints, as evidenced by the girl repeatedly telling each person that there were no other rooms. Very difficult to find parking, the front of resort due to so much construction.

close to Disney attractions. shuttle service to Disney parks. Room was better than expected (nice) relative to what we were expecting form rooms not yet updated. value/price for the hotel was reasonable. had 2 seniors in wheelchairs and had to heave chairs up and down steep inclines to get form lobby to shuttle buses. also, no covered area to do this up and down transportation, so if it would have been raining (which happens quite often in Florida) you would get soaked. you would think they have elevators or some other way to transport handicapped from their rooms/lobby to the shuttle buses/ if they had it, no one in the hotel staff knew. we managed because we were able to physically push these wheelchairs, not sure what they would do with older people not able to push the wheelchairs.

Comfortable bed, clean sheets, working AC. Thin walls. Screaming kids. Plain old 80's type business hotel. Needs an overhaul which is apparently underway.

I only liked the location close to Disney Downtown. Everything was of my dislike. Terrible place to stay if you are on vacation. This hotel should be closed for business until they finish construction. It is disgusting just a you walk thru the improvised lobby. King bed on my room covered with queen sheets. You can actually see the four corners of the mattres They did not even bothered to cover the mattress with a mattress cover. The shower head in the shower enclosure will not stay up on one place, so I pretty much had to showered bending my knees to get under the stream of water coming from the shower head.

Location Ants in room, only one valet in morning so takes a long time to get car, remodeling so disorganized in lobby. Staff were nice though

Location The rooms . The carpet still felt wet, the ac wouldn't cool the room till they sent someone out . The cleaning cart was left outside out room all day till night . The fire sprinkler was coated with dust . The rooms didn't smell fresh and clean more mildew smelling . The bathtub has to have a leak because it totally soaks the floor with the curtain in. Parking was awful . Will not stay there again. Expensive for what you got . Much cheaper hotel in Daytina the week before was so much better

Walking distance to down town Disney Dirty carpet pillow stunk like dog. Ac quit working. Tub didn't drain. Fire alarm going off between 2 and 4 am many times

Nice pool We had stayed here once before and had some issues but decided to give it another try. Big mistake! Hotel smelled like mildew. Shower leaked everywhere. Pillow cases were musty and smelled like a wet dog, roach in the hallway stayed there for days, tack strip for carpet was exposed and my four year hurt her foot. We will never stay here again!