Encore at Wynn Las Vegas

We finally got rooms at 5:35 PM, no apologies . Asked for the manager, Molly responded and she had zero managerial skills. Emailed her our concerns, and her response was more aggressive than her attitude. We were given one temporary room which we spent ten minutes in that room. We left a pair of Mont Blonc sunglasses , makeup kit in the room. They were never recovered. How does that happen? Theft? Prior to reservation I personally called the front desk, and made sure we have access to the small lounge at the Encore towers, and we were assured with our three rooms that was the case, however we were denied access. Spent 5 thousand at this hotel , a disaster of a trip. We had stayed here several time’s before, and it was never like this. The rates we paid were beyond people pay for rooms in Vegas. They are so cheap, they have taken all complementary coffee arrangements out of the rooms.

The tower suit access and check in.