Плюсы: Customer service
Плюсы: A non entertainment plane for an international flight even being theoretically a quick flight does not sound good at all
Минусы: An alternative to providing entertainment on board
Плюсы: Luggage dispatch courtesy
Плюсы: The crew was OK, there was nothing they were authorized to do to make things better.
Минусы: It was too crowded for a pandemic times, there was no space between the people.
Плюсы: Friendly crew and easy check-in. Comfy seats.
Плюсы: crew extremely attentive and sympathetic. Great food and perfect confort.
Минусы: The flight Was with a overbook . They do not let we make a check in by the alegation that the equipament hás been change, verry bad company
Плюсы: Usual latam crew warm and extra attention
Минусы: My seat's entertainemnt was displaying some issues, simple to fix, seat 24H
Worst service ever
Минусы: Flight delayed 7 hours. No proper update was given by LATAM. The food provided in the airport was horrible.
Плюсы: Neat, polite and orderly. Good Food!
Плюсы: Seat was fine, it was a very full flight, but even so everything went smoothly.
Плюсы: Smooth flight
Минусы: The boarding process was chaotic. Each passenger is allowed to make their own rules and do as they want. My seat felt like there was NO padding.
Минусы: The boarding. I had a brand new and expensive baggage but was not be able to carry my luggage on because it was said the airplane was full. But when I entered the plane there was a lot (a lot) free space for luggage . i tried to back my luggage up to carry with me but I was not allowed; it was said the flight could be delayed althought there was at least 15 minutes before departing. It was not the first time they lied to clients. I lost my trust in Latam.
Плюсы: Staff is friendly and helpful.
Плюсы: On time flight
Плюсы: Arrived safely
Минусы: More room in the seats
Плюсы: Great entertainment options and system
Плюсы: Fairly ok service from the team, and I saw the attendants being attentive to a seating mix up in the row ahead of mine. Thought things could have been a little clearer in the transfer from the gate to the shuttle buses to the plane.
Минусы: Ran out of Red wine. Waiting 30 minutes for air bridge to arrive
Плюсы: It was all like expected except for boarding.
Минусы: Boarding was crowded and confusing. Flight was full and many had to check their hand luggage in.
Плюсы: People, accommodating, service, everything was good,
Минусы: Sincerely I don’t know.
Плюсы: Extremely attentive and courteous crew.
Плюсы: Doha to Colombo flight seats is very comfortable and crew is very helpful.
Плюсы: Timeliness, cleanliness, professionalism and courtesy of everybody involved on the trip
Минусы: There’s always room for improvement that’s for sure but nothing in particular.
Плюсы: Seating was wonderful.
Crew- Everyone very nice and helpful.
Минусы: Not sure all my food was gluten free.
Плюсы: Não funcionou as tomadas para carregar eletrônicos
Минусы: They lost ine of my bags. Amateur and inefficient. Avoid if possible.
Плюсы: The crew was amazing, but the seat so small!
Плюсы: Crew, boarding process, food was decent and served on time
Минусы: Seats could be a little more comfy but there was sufficient leg room.
Минусы: Seats are too uncomfortable
Минусы: Very nice flight, great
Плюсы: Leave and arrive on time
Минусы: Very tight seat and entertainment drop all the time
Минусы: We have made reservations of seats, but the company didn't reserve it. Therefore, we will now have to ask for a reimbursement, which will be additional work for us.
Минусы: I dont like that when booking with Kayak i domt have the ability to imput my frequent flyer number which would give me priority with American Airlines or latam.
Instead, I had to wait for them to assign seats and was almost unable to board the plane.
Плюсы: Atl least on time
Минусы: Start the boarding early It was set to statt 2:20 and starts after 3:00 am
Плюсы: Below average experience
Минусы: Need to be better on almost all aspects. Particularly, entertainment and service
Минусы: My reservation was changed last minute without it being communicated to me. Had to come back the next day to the airport.
Плюсы: More or less
Минусы: Boarding on time
Плюсы: Right on time, easy boarding. Really clean restrooms onboard
Минусы: A bit more space in the seating
Минусы: Long line at check in. The changed the gate but did not revise the sign. The plane pulled out from the gate 1 hour late. Got to GRU late and missed my GIG flight. No I have a 7 hour lay over. Never fly LATAM again
Минусы: I found a buble gum on the table
Плюсы: TV’s, nice seats, clean
Минусы: Seat family together. I was traveling with my children and they separated my husband so he could not help me. :(((((
Минусы: AC too cold
Минусы: Too much time waiting for the luggage
Плюсы: Best pilot ever! Flight attendant Ana absolutely adorable
Плюсы: In time departure and arrival
Минусы: Had to pay for food, even a coffee.
Минусы: My check-in Miami Airport with American Airlines was terrible , big lines total mess. Was a share fly, TKT Latam flying whith AA plane. On the way back check-in in Rio de Janeiro was beautiful! So easy.
Плюсы: Business class is allways good
Минусы: A one day delay was such a bad thing mostly because of no information of LATAM
Плюсы: Everything was great, food it´s very good
Минусы: 8 hour flight may have wi-fi
Плюсы: Crew very cooperative
Минусы: Plane is way too old
Плюсы: Online The wine
Минусы: Take seriously all restrictions of size of carry ons There was so many persons with two backpacks plus 2/3 bags. Food was mediocre and plane was very noise. Finally, get a finger
Плюсы: Comfort if aircraft.
Минусы: Service has significantly worsened ever since LA bough JJ. If it weren't for the fact they're only ones operating a direct flight from SSA/MIA, I would not fly them again.
Плюсы: New plane
Плюсы: The pilot landed the plane perfectly.
Минусы: Aircraft too noisy.
Плюсы: As malas foram bem tratadas, sem deterioração
Минусы: Os assentos são muito pequenos, foi muito desconfortável o tempo de viagem. O tempo de espera em pé na fila também foi muito grande, acredito que no total uns 20 minutos, mas podem ter sido mais, ainda assim, muito tempo para mim, que carregava - ainda que com a perna lesionada - o filho com 17Kg.
Плюсы: Nice , new plane. On time and great onboard service.
Минусы: I have yet to.get my luggage! TODAY IS THURSDAY AND I believe my luggage is still in Sao Paolo, Brazil since Sunday.