Куала-Лумпур — отели

Плюсы: Could not fault any aspect of this Hotel or its staff. Exceeded our expectations, only wished we could have stayed longer.

Минусы: Nothing to dislike.

Плюсы: Отличное месторасположение, Вид из номера шикарный. Остановиться на 2 дня самое то. Шикарный завтрак. Там есть стильный красивый бар.

Минусы: В баре заказали еду и ждали очень очень долго, хотя народу было мало, в итоге мы психанули и ушли заплатив за все, так и не дождавшись десерта. В других отелях был подобный случай, но там нам принесли в номер потом и извинились, тут такого не было. Вот этот случай очень испортил впечатление. А так, очень хороший отель.

Плюсы: It's clean and modern with great restaurant and bar. The bar staff were lovely and the reception desk were always available to take your call. The restaurant and chef were exceptional, Seoul week was a great idea and well executed.

Плюсы: Superb location with beautiful rooms. Mesmerising staff service at all levels. Super delicious breakfast at the Club Lounge You just want to stay forever during Happy Hours Club Lounge . The foods, the wines, the service, the ambience literally put you on Cloud Nine.

Минусы: Nothing

Плюсы: Отличный отель, все очень замечательно. Классный вид и замечательный бассейн. Понравилось абсолютно все. До башен близнецов рукой подать. Еще до приезда с нами связался представитель отеля, поинтересовались когда и как мы приезжаем, чем они могут помочь. Это было очень приятно.

Минусы: Немного ошиблись во время расчета при выезде. Но после того как написали в отель письмо деньги на карту возвратили, за это большое спасибо. Дело в том, что при выезде ошибку не заметили и просто рассчитались, а через день уже в спокойной обстановке изучая счет увидели, что нам не зачли внесенный при въезде депозит. Написали в отель и все вернули тут же без проблем и извинились.

Плюсы: Прекрасные завтраки, месторасположение, персонал

Минусы: Грязный бассейн, еда возле бассейна очень невкусная

Плюсы: Having the hotel manager and the key front desk staff awaiting us by the front door to welcome us upon our arrival is unforgettable. Their warm greetings reflects the culture of the Four Seasons Hotel Kuala Lumpur.

Минусы: The in-room lunch/ dinner are not the best. Lots of water comes out of the shower area to the main floor of the washroom due to the offside allocation of the shower itself.

Плюсы: Staff were incredibly helpful

Плюсы: We just stayed for one night as were connecting to Bali afterwards. Extremely professional and welcoming reception who managed to settle everything within few minutes. Rooms were spacious and clean, you can see that hotel is new as everything is in excellent condition. We enjoyed the pool facility that had also a warm hot tub if you can call it like that. Location was the most central you can get in Kuala Lumpur as Petronas Towers and KLCC Syria was just across the street. Staff on the ground floor was very helpful arranging a taxi for us as roads were closed due to marathon and we were close to missing our flight. Also would like to highlight the breakfast that was exceptional with a great selection and good overall food quality.

Минусы: One small note is that we had breakfast at 06:00, this is when it starts. There was nobody at omelette/pancake stand to prepare a selected meal. It was only a selection of already prepared food without opportunity to make a selection of your own omelette that is possible at a later stage.

Плюсы: The staff are amazing and so friendly

Минусы: Can’t think of anything

Плюсы: Location was good. Many foods were prepared at the sight or by order, which was excellent.

Плюсы: All I can say is it amazing and wonderful luxury hotel in Kuala Lumpur, they was give upgrade to suite complimentary for an anniversary. Thank you Four Seasons

Минусы: Nothing at all

Плюсы: Nice clean hotel with lots of amenities inside our suite twin rooms . Very spacious with a big bath tub

Минусы: The staff all have problems with time stipulated for turn down services which was supposed to be at 7pm , and yet each time they came at 6pm for our 3 day stay . We do not like it as we were still resting in our room and yet they came . Had to tell them time and time again and yet could not understand the time requested ! Private limousine requested to airport was informed to change from 9am to 8.30am , and yet the person taking down instruction wrote it at 9.30am ! 1 hour later , this could mean missing our flight ! Fortunately , the driver Simon was around to rectify it. Our second day stay there , had technical issues with internet , TV and room phones too. Practically no contact at all for half the day ! Hotel had nice big facility -good hardware , but defective software including man power. Room service food was expensive and very salty and spicy. Don't ever eat in the hotel. Our bill came almost to RM $4000 for the 3 day stay .

Плюсы: Everything!

Минусы: Nothing!

Плюсы: Personalised touch by our butler, Zul. Staying in the Regis KL with Zul as our butler made us feel like royalty. Zul also took us around the hotel and describing its history of the hotel and its relation with the original owners, the various art work, and the history and function of each room. Plus it was great being met by your butler at the door, "Good evening Sir, Madam" with a clipped British accent that will make Jeeves proud! (Actually no, Zul did not have a British accent - I was just joking) Truly made our anniversary staycation a memorable one. Also, it is pleasantly surprising how all the staff know your name before you even introduce yourself. Also if you want to avail their SPA services, be sure to book ahead. We were disappointed that we didnt get a slot, then again it was our fault that we didnt book ahead.

Минусы: It was the darn weather! The haze kept us from enjoying the pool.

Плюсы: Located within 5 minute walk to KL Sentral.

Минусы: Not worth the price

Плюсы: Reception service staffs, I paid when I check in $1522 aud and they held $393aud. When I check out, they said give card for them to refund money they held but they didn’t refund and they had charge another fund $1541 aud. That mean I had double paid, I called and complain with them . They said my money will in my account soon. I waiting 5 working days but my money still not refund.

Плюсы: Privacy

Минусы: Breakfast buffet just an average. The noodles left dried. Chili paste too salty. The presentation was great but the food not so good. Room are not worth paying for. Pillow are not that comfortable for me. We just staying at their standard deluxe room. Overall the bathroom was the liking. Mini bar just coffee and tea. Although it was stated the mini bar is free in our booking. We didnt take it as theres a price by the hotel. I dont want any misunderstanding later on. We are not coming back

Плюсы: Новый отель, красивый. Хорошая дорогая отделка

Минусы: Ужасный сервис. Обслуживающий персонал ленивый. В спа администратор не хотел давать комнаты с сауной и говорил что они забронированы. В бассейне вода ледянная. Констерж не владеет информацией даже по ресторанам в самом отеле. Посоветовал удасные рестораны в городе. В ресторане brasserie на обед еда невкусная. Сервис очень хромает в целом.

Минусы: had a damage room, hole on the ceiling and crack on bathroom basin.

Плюсы: The service, the kindness of the staff and the breakfast

Плюсы: Номера Шикарные

Минусы: Еда слабая

Плюсы: Pretty decent hotel, overall clean, comfortable bed and great shower.

Минусы: We were charged extra for WiFi while it was supposed to be free (on booking.com). After we complained they deducted, stating that they were doing us a favor. We found that rather unfair.

Плюсы: Hotel stripes was a great place to stay and that is solely because of one person. Min, the on-duty manager was there and she set the tone for the rest of our stay. We were celebrating our wedding anniversary and she hooked us up with a lot of extras which we very much appreciated. We received complimentary local fruits (yummy), a chocolate cake, a lot of recommendations of places around the local area, complimentary tea/bao and breakfast. The best thing she told us about is the restaurant very close to the hotel called “Yut Kee”. We enjoyed it so much we were there 4 days in a row for lunch. Without her recommendation we may have never even payed any mind to it. We absolutely loved the food and the workers at the hotel who were always so excited for us to come in. Overall, we had a great time when were there and could not have asked for a better place to stay when we were in KL.

Плюсы: Comfortable bed and generous pillows. Excellent service from the staffs.

Минусы: This hotel is definitely not for family vacation, more for couples or business travelers, Pool was too narrow, not kid friendly.

Плюсы: The stuff was good and helpful The restaurant was good

Минусы: - No sound insulation in the room, too much noise from the corridor, besides rooms and pipeline system (when flowing water) - Bad ventilation system, with non opening windows in the room - The floor carpet smells very bad - Understaffed restaurant during breakfast when it's almost full of people (a lot of waiting time to be served) - For the breakfast: many of foods are finished when you arrive after 9 am (it's opening from 7 to 10 am) - The pool towels are not clean, I must check 3-4 towels to find a clean one - The pool is very small, with 10 sun loungers for more than 300 hotel room - A lot of chlorine (Cl) in the pool, I don't think they respect international standards - Catastrophic view from most of rooms (no garden side)

Плюсы: People working at Reception are very professional and very nice- Order taxi was very good- I liked very much that offer the service Grab - taxi- thank you

Минусы: I liked everything

Плюсы: Saying that, the staff are very helpful, eventhough how clueless they are sometimes. A for effort, though. The hotel itself is beautiful and the rooftop bar has an amazing view of the KL tower. Room service is 24 hours, which is great and I just love the rooms eventhough it can be noisy at the corridor. Overall, it's a nice hotel to stay.

Минусы: It's not that the staff are unfriendly, it feels like they lack training in handling issues. Handling things such as dinner reservation changes, personal requests, handling busy crowds and understanding instructions. These are all that I had experienced personally.

Плюсы: I like the friendly staff there. From entrance to the roof top,and to the dining area, the staffs were so friendly. And the view at the roof top is so beautiful

Минусы: It would be better if we have more variety of food during breakfast

Плюсы: Great buffet breakfast for 50 MYR but if you just want a coffee its 15 MYR took a while to explain would like a couple of coffee's in the room before we came down to eat breakfast but would like them included in the buffet price ! The rooms and bathrooms are a good size, close to the tube and a really nice area of 6 restaurants and bars in a strip behind the hotel. Nice to be able to eat breakfast outside as the aircon in the restaurant and lobby is freezing.

Минусы: There is no umbrellas and therefore no shade over the sun beds at the pool, also there are only 8 beds which is not enough when the pool is busy. The pool bar doesn't open until the afternoon which is a shame as it was busy in the mornings too. Only get 2 coffee capsules in the room unless you pay 5Myr each additional capsule. It seems a very unnecessary cost cutting by the hotel as everything else is lovely and its irritating as a guest. However there is a supermarket over the road in the mall to buy your own.

Плюсы: I was happy with everything in the hotel.

Минусы: The breakfast was okay at the start and then it got boring. Not many fruits.

Плюсы: Staff were incredibly helpful from the get go. Beautiful hotel, amazing restaurant, excellent location, but the reason Hotel Stripes remains my favourite place to stay is their stunning pool and bar. Spend hours there! Thank you stripes for such a magical stay.

Минусы: The room was smaller than imagined and a few noises throughout the night (ac and electrics)

Плюсы: Достаточно просторные номера и вкусные завтраки. Отель расположен в прекрасном месте, нам повезло в первый день пребывания весь день лил дождь и для прогулки персонал отеля предоставил нам три зонтика на выходе, за что им огромное спасибо. Также очень понравился бассейн на крыше.

Минусы: нет банкомата в отеле и поблизости, в остальном все очень достойно.

Плюсы: Вкусный завтрак, прекрасная лаунж-зона с бассейном на 21 этаже. Вид на башню очень порадовал) Музыка просто шикарная - в лобби и у бассейна!! Такси до аэропорта вышло всего 73 МР - заказали в ресепшн.

Минусы: Немного лежаков у бассейна - сразу после завтрака все занято уже.

Плюсы: Friendly staffs, the location of the hotel is very accessible to the MRT and LRT. Lots of varieties of food.

Плюсы: Amazing environment

Минусы: The breakfast

Плюсы: Отличное размещение, рядом с центральным вокзалом. Большие комфортные номера с панорамными окнами с видом на город. Отличный завтрак. Красивый бассейн.

Плюсы: the hotel has most certainly exceeded our expectations, location, friendly and ready to assist staff and excellent dinning makes the hotel a must on our next visit

Минусы: no complaints at all

Плюсы: Excellent service from the staff and good food at The Latest Recipe.

Плюсы: All the facilities and staff hospitability. Kids really enjoyed the pool slide.

Минусы: The toilet did not have normal tap attached on the wall. I have difficulty using bidet spray for kids.

Плюсы: Отличный отель, отличные виды из окна. Есть все необходимое для жизни. Даже чайник с набором кофе и чая. Расположение удобное!

Плюсы: Someone pressed don’t disturb button to avoid to clean up the room.

Минусы: Compare to the Hilton. Le meridian breakfast lack of choices.

Плюсы: Location/ambience/style/spectacular views from room/proximity to KL Sentral

Минусы: The bags were delayed by over 30 mins being sent to the room and were evidently sent to another room !!! One card key for room is not a good idea either.

Плюсы: Absolutely loved the hotel, it was beautiful, well located (had access to the airport express downstairs), everyone was friendly and polite. The room was spacious and well furnished, the bathroom was clean and restocked generously. Loved the gym and the pool! Thank you for taking good care of us.

Минусы: There was confusion with the transfer from the airport, beware there’s no complementary service despite what we’ve been told after explicitly asking about the fees. After multiple calls with the different staff members post-checkout, it seemed to be settled. We might have expected a bit more courtesy from a 5* hotel.

Плюсы: Nice lobby area and cafe (coffee) Secured parking area, though have to pay token sum (but troublesome) . Shld just give complementary.

Минусы: Room a bit small especially the toilet bowl area - knees almost touching the wall. No shaving kit in room Breakfast spread was good but the cooked is lukewarm and some items were obviously not as fresh looking

Плюсы: Staff where excellent, food was great, and the location is very good

Минусы: The sitting area inside the room

Плюсы: Good comfortable beds, really clean rooms, very good breakfast buffet. Good dinner buffet too. Hotel did allow to take a shower after check-out

Минусы: Airco set too low in public areas, easy to catch cold. Due to massive construction in the neibourghood walk to KLCC is not so plessant (double distamce, dusty road)

Плюсы: Good location Good breakfast Friendly staff Comfort & spacious room Clean & new

Минусы: The parking per day costs RM15 The toilet bowl is disgusting

Плюсы: Really nice hotel. Very modern rooms, good gym and pool, excellent breakfast buffet, helpful staff.

Плюсы: Spacious room,comfort pillows

Минусы: Same menu for the breakfast

Плюсы: Property is very modern and location is great. Rooms are comfortable with amazing amenities and the view is great

Минусы: Some areas such as the bathroom door and lamps in the restaurant were very Dusty and the staff in the restaurant except for the host was very stiff

Плюсы: The breakfast was great and the location is really good, and the parking very cost-effective all good.

Минусы: nothing

Плюсы: Это не 4 звёзды, это новые 5+. Пока лучший отель за эту цену, в котором доводилось бывать. Все отлично!

Плюсы: We could not fault this property at all. A fabulous hotel in the Sky in the middle of the city. Wonderful staff and a wonderful property.

Минусы: Nothing

Плюсы: Отличное месторасположение. От метро Ampara Park не более 5 минут пешком. До башен Петронас 10 минут пешком. Очень хорошие завтраки. Ночные виды, впрочем и дневные тоже, хороши.

Минусы: Окно в номере не открывалось хорошо. В номере только одно кресло. Очень шумные сливы, или водные насосы в ванной. Депозит в 500 рингит при заселении.

Плюсы: We just loved it. Fully deserved 4 stars. Easy access from KLIA via KL Sentral. We had a room with a direct view to the Petronas Towers located some 200 m away. The hotel does not use plastic bottles for water. Each room is equipped with a built-in water filter instead - good approach for ecology. Rich breakfast with wide choice of whatever you can think of - both Asian and EU style. Great swimming pool on 39th floor adds value to the whole. Rooms are very well equipped, clean and perfectly quiet (no street noise in). We spent very nice evening and night in KL and for our next visit to KL we will definitely use the hotel for stay.

Плюсы: Everything. The view. The room was amazing.

Минусы: The swimming pool was closed during our stay. Should've mentioned earlier.

Плюсы: This is a value for money hotel that offers all the comfort and excellent service of expensive hotels. Would definitely stay or recommend it

Плюсы: room

Минусы: location

Плюсы: At park need to pay for guest

Минусы: Car park

Плюсы: Everything. From the wonderful staff, to the exquisite colonial design, world class cuisine and location. I’m a returning customer, this time with my wife and I had the same flawless experience, which confirms that they have a great service culture. Loved the “Colonial Sample” degustation menu, slowly enjoyed to the sound of the resident jazz quartet playing jazz classics. A must stay place in Kuala Lumpur!

Минусы: That I can’t stay there a week more.

Плюсы: Once again the service and room were excellent.

Минусы: The buffet food was a little cold and limited if you arrive later in the evening. I suppose this is to be expected near to closing time but at 21.00 a little disappointing and something for others to note.

Минусы: Номера не были готовы к нашему приезду. Все урегулировалось только к вечеру.

Плюсы: We got a very nice room with the iconic window. The service is warm and the staff are superlative. The hotel delayed our check in. But to make up to it, they offer us free meal from the restaurant.

Минусы: long queue during check in and check out process. Hotel should have express check in/check out for whoever that had book or paid online.

Плюсы: Everything was perfect Spacious room Comfortable bed A lot of channels on tv Everything was perfect Spacious room Comfortable bed A lot of channels on tv Everything was perfect Spacious room Comfortable bed A lot of channels on tv

Минусы: The toilet has no lock The toilet has no lock The toilet has no lock The toilet has no lock The toilet has no lock The toilet has no lock The toilet has no lock The toilet has no lock The toilet has no lock The toilet has no lock The toilet has no lock The toilet has no lock

Плюсы: Маджестик как всегда великолепны. Останавливаюсь там уже 5й раз, персонал уже здоровается по имени. Очень внимательные и заботливые.

Минусы: не обнаружено ничего что бы не понравилось. Все на высоком уровне.

Плюсы: Perfect location for work purposes

Плюсы: The staff are very welcoming and polite. Excellent service. The room is fantastic.

Минусы: Location a bit far from downtown. Taxi and grab car are not easy to get.

Плюсы: This hotel is fantastic,I really enjoy the staying there,the view,the cleanliness,the bathroom, if I will come again I will come to your hotel, very very very nice,strongly recommended

Плюсы: Excellent service by staff.

Плюсы: almost everything..conveniently located at the heart of KL, accessible to all that you need.

Минусы: (For breakfast) the restaurant is too dark for me... ither than it, all is good!

Плюсы: The location is great

Минусы: The business Center

Плюсы: Admin Staff are amazingly cooperative and kind.. especially Mr. Reza and Mr. Salem It has alhalabi restaurant with great atmosphere and ambience Opposite and next to many shopping malls

Минусы: Room service and bellmen are all about tips Ants in my club suite room!

Плюсы: It was close to the shopping center

Минусы: The pillows were soft and at first they couldn't even give me the room I paid for which was really disappointing. I think if you pay for something you shouldn't get downgraded to something less.

Плюсы: Location.. comfy..near pavillion mall and arab restaurants

Минусы: The breakfast horrible.. no more choises.. The room prices are so high

Плюсы: отличное расположение, бассейн, персонал, уборка, все супер!

Минусы: нет таковых

Плюсы: the bed, cleanliness

Минусы: the receptionist, the manager

Плюсы: Perfect location

Минусы: Traffic a bit jammed

Плюсы: Чисто и уютно В самом центре

Плюсы: The cabana poolside staff showed impeccable and attentive service. Lovely! And the rooms (cabana, suites, deluxe) that weve been to since its refurbishment are really great!

Минусы: The staff shld really smile more. While everything else (infrastructurally speaking) is quite flawless, the front desk staff exude an impersonal and detached air, unlike what you'd expect from a 5star hotel. In almost all my interactions with the staff (except one lovely young Chinese lady, shoulder length hair, w/o specs who helped with our check-in and was very warm), they felt almost... aloof. A far cry from JW Marriott hotels in many countries we've been to.

Плюсы: Very clean and nice room. Friendly staff. Excellent location.

Плюсы: All staff were friendly and helpful. Quick and check in on time unlike the reviews. Rooms were nice and very clean. Different types of pillows which were so comfortable. Excellent location just across the street to Pavilion Mall.

Минусы: Breakfast to include more varieties. One switch only for bathroom light lighting all which is annoying especially at night. No toilets and sitting areas in lobby.

Плюсы: The room n the staff

Минусы: Do something for swimming pool for kids

Минусы: Очень шумно, идёт рядом Стройка

Плюсы: Staff

Минусы: Everything was fine

Плюсы: Отличное месторасположение! Все понравилось

Плюсы: Площадь объекта и не более (( и вид из окна

Минусы: 1). То что вещи вместо того чтобы постирать , вернули наоборот с пятнами !! 2).Не вкусная , но дорогая еда (( 12 000 рублей за ужин ( да еще не вкусный 3).Холодный бассейн Ужасные завтраки ( и принесение еле тёплого кофе)) ни в одной стране ни в ритс, не в мариоте, такого не было ( заказывали и на завтрак и на ужин) 4)!Вообщем для уровня 3 звёзд было бы нормально 5) время ожидания еды в ресторане вечером составило 1,5 при полупустом заведении 6) в 12 часов в соседнем номере начали делать ремонт. После перелёта поспать не дали. Фото возле входа в номер))))

Плюсы: The hotel room was so comfortable and spacious. All the staff were attentive and courteous. Location was great - in Bukit Bintang which offered several dining, entertainment and shopping options. Just minutes walk away from the monorail. The hotel is very cosy and luxurious. It always has a pleasant smell and melodic live/classical music being played. Ambiance is fantastic. I also love the classy decors.

Минусы: The view out of my room faced a construction site and at times there were construction sounds from the construction site. This should resolve once the site is completed, which should be soon. However the windows muffled the sounds a fair bit. Also, some coffee sachets/packets would be nice instead of just capsules.

Плюсы: less food variety.

Минусы: My room main door has technical problem, unable to open instead of repeated try of scanning the door card access

Плюсы: The massage was excellent! Breakfast was lovely and the room was so so comfortable. We were upgraded to a two bedroom suite from a one bedroom suite. We had a lovely stay

Минусы: Coffee was rubbish.

Плюсы: Had an enjoyable and comfortable stay. We were kindly upgraded upon arrival making our stay even more memorable. My second stay at the ritz carlton KL. I would def come back. Thank you to the pleasent and friendly staff of the ritz carlton.

Плюсы: The property is always clean and location is perfect for shopping

Минусы: -

Минусы: no food chooses not accurate in counting no of gests that bill the food

Плюсы: Fabulous experience, very friendly staff. Excellent breakfast. Location is fantastic, right in the heart of everything. The little touches made the experience all the more great, bed turned down every evening and a couple of brownies left on the table. The Butler introduced himself and his trainee on our arrival but we didn’t use their services - would have felt bad asking them to do anything for us! We would stay here again without hesitation.

Плюсы: Property is very good and clean calm comfortable

Минусы: Nothing With family and friends it is comfortable

Плюсы: Location

Минусы: Cost. Was lovely, but pricey for KL

Плюсы: Huge apartment, fabulous views of KL

Плюсы: The premise is sparkling clean. The staffs except for the security were very courteous and polite. Attentive and prompt. The rooms are spacious.

Минусы: The security staff were extremely rude. The day we arrived, to be greeted with such ghastly welcome by these staff were so off putting. One particular security staff was even to the point of outright threatening. There is definitely a fine line between being firm and unwelcoming. We were only unsure of how to access the parking bays. But instead of explaining and directing us properly, we were given mean faces with hiss and all.

Плюсы: Everything, the location, amenities, the staff and the room was very stylish, spacious and clean.

Минусы: Nothing it was perfect!

Плюсы: Номер, вид, расположение

Плюсы: Everything is clean. Beautiful deco. Already stayed here 2 times.

Минусы: Our fridge broke down and all our food stored in there was spoilt. They did send the technician immediately but they couldnt fix it. They should check and changed/fix it before our arrival.

Плюсы: This place really exceeded our expectations. I had read great reviews about it before I booked the place but what we found was even better than expected. The apartment is great in every way and the service was fantastic. The location is a few minutes walking distance from a very lively area with numerous restaurants and also a ten minute walk from Kual Lampur's great street food center. I HIGHLY recommend this place!

Плюсы: Всё понравилось, расположение отличное, номера большие, вид шикарный, есть всё.

Минусы: Всё отлично. Только завтрак слабоват, детей приверед не накормишь

Плюсы: Perfect location and everything is nearby.

Плюсы: Bed was really comfy and clean. Staff was really kind and efficient with their job. They quickly go and repair the water heater for me after i complaint about it. Thank you so much , you guys did a great job

Минусы: Suddenly my water heater didnt work for my morning shower.

Плюсы: the apartment is big and very well maintained. Perfect for families. Nice bosition close to Bukut Bintang but also walking distance from KL Central and Chinatown

Плюсы: Love the bed, blankets and cleanliness.

Минусы: Design was a little bit old fashion

Плюсы: Everything was fabolous from breakfast to dinner, facilities to service. Staff was very helpful and friendly. Very professional. SPA was outclass. 5 Star from us.

Минусы: No Non smoking rooms.

Плюсы: Breakfast, lobby

Минусы: Size of the room and bed, couldn’t find the water boiler in the room.

Плюсы: Все было отлично.

Минусы: Запах в номере.

Плюсы: Very nice comfortable hotel, excellent helpful and pleasing staff, very good spread and varieties in breakfast, strong wifi working perfectly.

Плюсы: Everything about the place was wonderful.

Минусы: Nothing to complain about.

Плюсы: Ambient and breakfast

Минусы: Room abit outdated need refurbish and aminities should on par with 5 stars hotel standard

Плюсы: Cleanliness

Плюсы: We have stayed here several times and each time it feels like coming home away from home. The staff is what makes this place. Yes, the hotel could do with slightly more modern rooms etc but the staff...from the guy that greets us at the door to the cleaners, restaurant, concierge and the reception at the business centre are all to be applauded for their customer service. We would certainly recommend the business centre on the first floor. Breakfast was something we looked forward to each morning! As I am lactose intolerant, I would like to suggest that they cater to lactose-free (unsweetened) milk or any plant-based unsweetened milk for guests with an intolerance.

Минусы: I will have to think about it!

Плюсы: Very comfy and clean. Excellent place to relax with value money!

Плюсы: Pool area very tropical and relaxing., Gym hydropool was huge. Horizon Club was amazing with great food and friendly chatty service. A La Carte breakfast dishes excellent. Overall quality of club lounge was impeccable. Front desk upgraded us to a suite, so appreciated!

Минусы: Room decor slightly faded. Drapes and nets should be updated.

Плюсы: Снимал на 3 дня представительский люкс с правом посещения лаунджа (куда входил завтрак и перекус с 5-7 вечера с алкоголем). Персонал во всем помогает, башни рядом, телебашня рядом, кафе и рестораны все рядом в том числе и торговый центр KLCC SURIA. Рекомендую данный отель. Теперь только сюда буду возвращаться.

Минусы: Минусов выделить не могу.

Плюсы: The interior design

Минусы: Breakfast

Плюсы: Rubel and his team are first class and the hotel is well equipt for the money . Fast check in and easy check out. Luggage store is also handy Location is excellent for travel round the city and further afield. One of my favorites n K.L. Will be trying the sister hotel in langkawi next week

Минусы: All good.

Плюсы: Location and cleanliness

Плюсы: The staff were very friendly and welcoming!

Минусы: The first night I was given a room on level 26 by the right of the lift. It was very noisy hearing the lift cranking and the noise of the lift bells ringing throughout the night and early morning. Also when the room above showers, can hear the water flowing. The hotel management should experience what guests experience by staying in the rooms. So they know what has to be worked on. Separately, I would have expected front desk staff to give me a room away from the lift given I was staying for 5 nights. Anyway, I asked for a room change the next day. Was given 2509. Much better. Still can hear the rooms around when they shower though. And the flush didn't work properly. And some traffic now and then. But still accepted. I expected sound proofing to be much better than this for a 4 stars hotel.

Плюсы: Wow best value, quiet, modern and great place to travel from. 1 minute walk to main station

Плюсы: Location and the cleanliness. Close to the train to the airport is a big bonus.

Минусы: Nothing

Плюсы: Everything

Минусы: Non

Плюсы: Location amazing, near NU sentral shopping mall, there are many mama and abc restaurants available 24 hours, airport link, sky train everything near by walk, I did enjoy stay,

Плюсы: The bed was large and the mattress was nice and firm. The shower and bathroom were very spacious. The room had plenty of space with 2 desks and a sofa as well as the huge bed. The hotel is in a very good position next to Sentral station with transport to anywhere in KL. We had a great stay there and would definitely recommend it.

Плюсы: Самый центр Куала Лумпур - рядом станция KL Centrale, монорельсовая дорога, аэроэкспресс, метро, огромный торговый центр, Центральный Парк. Легко добраться до любой достопримечательности города, что и сделали)) Видовой бассейн на крыше! В номере есть все для комфортного проживания - чай, кофе, чайник, гладильная доска, утюг, все ванные принадлежности (гель для душа, зубная щетка и паста, мыло, шампуни, кондиционеры, крем для бритья,бритвы, крем для тела, фен, халаты!!!), есть сейф, шкаф. Очень удобная кровать, подушки супер, одеяло и пастельное белье - все отлично!!!

Минусы: В душевой нише только верхний излив «тропический дождь», нет съемной лейки(

Плюсы: Very modern and fantastic location.

Минусы: I have been changed twice for the same room... not happy.

Плюсы: Все просто потрясающе! Отель большой, стильный, ухоженный. Номер чистый до неприличия! Даже ковер, который, казалось бы, трудно сохранить в чистоте после многочисленных гостей, был без единого пятна или пыли. Кровать огромная и мягкая, вставать с нее было настоящим мучением. Ванная комната просторная, большая душевая, стеклянные раздвижные двери. Огромное количество разных душевых принадлежностей: помимо стандартного набора в виде шампуня и геля для душа были шапочки для душа, зубные щетки и паста, бритвенный станок с пеной, лосьон для тела. Ну, и для полного комфорта тапочки, халаты и куча разного размера полотенец. Отель расположен очень удобно. Выходишь из KL Sentral (где, кстати, висят указатели с названием отеля), переходишь дорогу и ты уже в отеле. Можно также войти в отель через торговый центр. Мы приехали к 12:00 и нас сразу заселили. Отдельно стоит отметить бассейн и бар на крыше. После долгого дня пеших прогулок по жаре, они стали для нас личным оазисом. Вода в бассейне теплая, вид потрясающий, коктейли очень вкусные (но и цена у них соответствующая). Если будем в КЛ еще раз, непременно остановимся здесь снова!

Минусы: Напитки в баре дороговаты, конечно... :)

Плюсы: Location is excellent. Room is clean.

Минусы: The time needed to Checkout the room was a little long. Not many receptionist servicing on front desk.

Плюсы: Exceeded my expectations. Great staff, friendly attitudes. First time upgraded to executive level and it was eye opening. Drinks and light food served 2-3 times a day with a view from the 33rd floor executive lounge, all free for executive level. Really enjoyed the hotel and would return. Pretty big gym, real yoga mats, sauna I didn't get to try but will next time. Great bed and shower.

Минусы: Lights were genuinely hard to figure out with their eccentric switch placement. Room was a bit dated but still very good.

Плюсы: polite workers.

Минусы: no swimming pool here.

Плюсы: breakfast buffet was awesome. the pool and bar are nice too

Минусы: free wifi should be standard in a 5 star hotel, and not subject to any membership. took way too long to receive the access after signing up

Плюсы: Location, staff

Минусы: Old building, need maintenance

Минусы: Our couple (two) checked in on October 3, checked out on October 5, and stayed at the Hilton Kumala Hotel for two nights. I checked in late hours (about 00, October 4th) and because I was poor at English, I couldn't check it out properly and did yes. I'll let you know because there's something different from the reservation. The instructions in the bookings.com do not include a deposit. However, I paid 600 ringgit ($150.59) with my credit card as requested by the hotel staff. The hotel staff said breakfast, so I stayed in room 2017 after answering Ok as part of the reservation. When I check out on October 5th, Breakfast amount 98×2=196 Ringgit TTX 10×2=20 Ringgit A total of 216 ringgit was requested and credit card was given. Because we made an early morning tour appointment, we were unable to complete the settlement of the Defarge. Checkout completed at 8:20 Text for approval of overseas payment for 216 ringgit has not yet been received I am not good at English, so I feel like I am not communicating with my staff. Two requirements Refund for deposit Information on the additional breakfast burden Please check. The above is a translation program.

Плюсы: I have always liked the this hotel for it’s convenience to the KLIA Express and it’s good city location. The staff are willing to assist with any of your needs

Плюсы: - clean and well equipped + designed rooms - huge and excellent breakfast selection. western, japanese, Indian, chinese, arabic. it was the widest and best breakfast selection i've seen so far. also the preparation of Food such as omelettes was perfectly quick. - the staff was very attentive and friendly at any time at any Situation. Well done, perfect! - huge Swimming pool area + water slide for the Kids - located in Sentral. Easy to reach from the Airport and the City Center is also good accesible by taxi or metro - the gym is very huge and has a wide selection of Equipment

Плюсы: The staff that I've interacted with were all friendly, helpful and had a great smile on their faces. I was impressed with the layout of the room - smart use of sliding doors! The rain shower has the right pressure (and I like the Crabtree & Evelyn amenities too). The pool has a good length for getting into a slow swim at the end of the day. The breakfast spread was sumptuous and has a good variety. And it's got a good steakhouse too (Chambers Grill).

Минусы: None, so far!

Плюсы: The location and the staff

Плюсы: Received an a amazing upgrade and the location is sooo central with direct connection to the KLIA express etc.

Плюсы: Очень очень добрый и отзывчивый персонал! Вкусный и супер насыщенный завтрак! Мы всей семьёй выбрали самые разные кухни! Классный бассейн - огромный, фотогеничный и утопающий в зелени среди небоскребов ❤️

Минусы: Таракан на завтраке и немного поношенное состояние полотенец итд.

Плюсы: Breakfast and friendly staffq

Минусы: Coffee

Плюсы: The reception, the service, the breakfast very good, the staff are kind. Price is reasonable and service is very good.

Минусы: Nothing to mention

Плюсы: The staff is very attentive and pro-active in meeting my meal requirement, offering to bring me coffee or juice at the breakfast buffet.

Минусы: The room I stayed looked old but everything is maintained well.

Плюсы: Удачное расположение. Быстрая Работа рецепшн) оформление отеля) хорошие завтраки) бассейн с видом на небоскребы)

Плюсы: Location, friendly staff.

Минусы: Room was so outdated.

Плюсы: Bed I always love the bed that’s why I chose intercontinental. So comfortable.

Минусы: Breakfast and staff Did not have many variety but love the fresh juice corner I checked in in the early morning and paid for my room and Breakfast. When I had my breakfast I was asked to pay 78 RM but I did pay my breakfast. I think be some miss communication issue but this should not be happening.

Плюсы: Нам понравилось абсолютно все!

Минусы: В день регистрации наши номера не были готовы и персонал отеля предложил нам погулять часок, несмотря на то, что чек ин с 12.00 часов, а мы прибыли в отель вечером в 18.00 (пришлось кое куда заехать по пути в отель). Вернувшись через час, нам предоставили только один номер, а второй сказали все еще в уборке... К ночи мы заселились полностью.

Плюсы: Great location

Минусы: Too cold

Плюсы: This is a really beautiful hotel with exceptional service and high quality facilities.

Минусы: It’s a little outside the CBD which makes it quieter, but can’t walk to places like Chinatown.

Плюсы: Every thing was parfect also we met kanaga Raaja great person and he did our special breakfast and we enjoyed very much

Плюсы: for executve room, maybe you can give some gift in the room

Минусы: gift in the room

Плюсы: Big room Good location

Плюсы: The room was ok.

Минусы: Firstly, I’ll start by complimenting the Face Suites hotel. The room is very large and comfortable to live in. The breakfast buffet although very mediocre, is adequate enough to have for breakfast. It’s not quite worth the amount of money you pay for it but overall it’s an OK experience. Okay now, the bad things; checking in, we were greeted by very rude staff. We approached a counter on the right hand side (note: there’s two counters), and was greeted by a very rude man who demanded to see our online booking. No formal greeting, just a “where’s your booking?” in a very rude tone. Quite the impression you made there buddy. After obliging to his utter command, we were rudely instructed that we were at the wrong counter and that the other counter was for hotel guests. Okay, so we go to the other counter and luckily the lady who served us was more pleasant to deal with. So we acquired all the necessary information and went to the elevators to go to our room located on the 20th floor. I will have to say, to anyone who is staying here and does not mind an overcrowded, hot, smelly and rude staffed hotel, then this is the place for you. The best thing about this place is the room (even though one of our air conditioners was not working). The phone line to the hotel food service was also atrocious. The phone line does not even work and we attempted MANY times to contact the reception which took YEARS to pick up our call to finally transfer to the food service. One of the biggest downfalls of this hotel which is the crux for our decision to NEVER come back is the elevator situation. The elevator is HORRENDOUS. There are 8 elevators but some how we still wait over 15 minutes for an elevator down. It does not even tell you where the elevator is, usually there would be a computer screen that tells you which level the elevator is at and if it’s coming down or up. None here, for a 5 star hotel, this is ridiculous.

Плюсы: the apartment look clean and upscale. everything you need is there; since scissors until scale. we loved it!!

Минусы: there is a problem with the design of the apartment as the bathtub didn't fit the tab to fill it and we need to push it or the water was splashing and going to the floor. Also the cupboard has no way to open it as it is totally flat and slippery surface

Плюсы: Nice big rooms

Минусы: Dirty pool, a lot of kids in the pool, no free beds by the pool . Staff should improve on English

Плюсы: The suit was amazing and very comfortable. Probably one of the best views from our room to the Petronas Twin Towers.

Минусы: We had a two night stand in this hotel an on both evenings we have to walk 50 floors by staircase because just 2 of 8 elevators where running. For a hotel in this price range, it should be self-evident that the elevators work and you are not forced to walk half an hour to your room, as there are huge queues in front of the two elevators.

Минусы: Лифты, требующие выхода только на твоём этаже

Плюсы: Loved everything. Location was great, service is great and food is delicious!!!!!! Beautiful beautiful hotel

Минусы: Loved everything

Плюсы: -The room space. -The staff is very friendly and helpful. -The roof pool view is amazing.

Минусы: -Elevators wait time specially around checkout time. -The only mirror in the room is in the bathroom. -The lobby is very crowded most of the time and not enough seating. -The construction in the next building is sometimes noisy. -The car entrance to the lobby is not very clear and if you miss it you have to go around which will take you 10 minutes.

Плюсы: The selection is ok but could make it a bit more exciting - a wider selection perhaps?

Минусы: The pool area was super jam packed - and not a lot of chairs - plus the staff at towel exchange wasn't very friendly or helpful

Плюсы: Это не номер в отеле, а полноценная квартира с кухней, гостиной, спальней, кабинетом и ванной. Все очень просторное. Везде идеальная чистота. 4 кондиционера. Кухня хорошо оснащена, все есть. 4 комплиментарных бутылки воды. Прекрасная спальня. Очень удобный матрас, хорошего качества постельное белье. Перед ванной есть небольшая комнатка со шкафом, утюгом и доской. Есть халаты и тапочки. Ванная великолепная. Огромная. Шикарный душ. Есть хорошие средства для душа. Полотенца новые, большие и пушистые. Честно говоря, мы не ожидали такого качества во всем. Бронировали преимущественно из-за бассейна с видами. А вот он как раз и подкачал. Вид на Менару прекрасный, а вот башни закрывает огромный кран. Народу полно, люди ведут себя очень шумно, лежаков совсем мало. В воду мы не рискнули зайти после предыдущих отзывов. Но все равно стоит выйти и сделать снимки с высоты. Писали про огромные очереди на лифты, не знаю, может нам повезло, но мы ни разу не ждали долго. В лифте надо прикладывать ключ от номера к специальному окошку. Иначе он не поедет. Очень вежливые и доброжелательные сотрудники на ресепшине. Нас поселили намного раньше положенных 15.00, за что мы им очень благодарны, т.к. провели почти сутки в перелетах.

Плюсы: The suite was really big, clean, modern and has all what you need incl. business room. For the price paid one of the best I had in the last years and I am travelling since more than 40 year all over the world.

Минусы: The lift is very very very slow it took around 5 minutes each time and the lift is always packed. The building feels a bit dated.

Плюсы: Great apartment and stunning swimming pool overlooking the Petronas tower.

Плюсы: Location breakfast staff and comftability of the bed

Минусы: Non

Плюсы: The comfort. The warm and friendly hospitality from all the hotel staffs. The very strategic location. I love the breakfast too! Everyone of the hotel staffs is very helpful and accommodating.

Минусы: Outside of the lobby condition is very packed, given the fact that the hotel is situated at the centre of Bukit Bintang, one of KL's busiest area. Most common scene for hotels in the big city. Also, the route to the lift (elevator) to the car park is not really customer friendly where if don't drop our luggage at the concierge (bell's service) in front of the lobby and we would like to carry ours straight from the car park, imagine if the customer is staying alone and having no choice but to carry his/her belongings (e.g : bag/luggage), take the car park lift, have to climb down the staircase to the lobby to check in. The situation actually depends on how you travel to the hotel.

Плюсы: Location

Минусы: Shower need to change it’s very old

Плюсы: The room was clean, got what was requested. Love their room service especially. Staffs was nice, approachable and friendly. the view from the room was amazing as well. Overall 9/10. Will visit westin again.

Минусы: The lights. Maybe the can have white light in some parts of the room.

Плюсы: Училась в этом отеле, тут же и жила. Поэтому воспоминания, в основном, о сне и завтраке) Завтрак: самое прекрасное - фруктовая комната с набором свежевыжатых соков и фруктов. Зелени маловато. Вездесущая яичница, супчики и кашка (азиатские). В целом неплохо, но не очень разнообразно. Номер: стандартный для таких азиатских отелей. Кровать комфортная. Место прекрасно для шоппинга: напротив Pavillon с дорогими брендами и рядом демократичный Fahrengeit. До близнецов идти минут 10 переходами.

Минусы: Даже сразу и не скажешь. Цена) и то, что местный интернет считал пиратскими вполне невинные сайты.

Плюсы: Staff was professional and friendly. I only like the location.

Минусы: I have requested for valet parking months before my trip. Hotel confirmed and even 3 days before i checked in with property and all is ok. Upon arrival, we were told to park at basement as they had an event that day and I was not informed. Miscommunication between team and client. They were unable to provide me with an estimated time of when i could check in to my connecting room. After much feedback, it took almost 1.5 hrs for me to be able to check in to my connecting room. This affected my personal plans. There was an attempt to open my room door by other guest, either due to wrong issue of card or mistake on guest’s end. I was terrified for our safety as I do have a young son travelling with me. Hotel was old as toilet fitting/cabinet came off when my mom and 1 year old son was using it, dangerous. Sink and bathub had flooding issues. Whenever someone is taking a bath, the pump noise was so loud that the entire room could hear it. I did not expect all this from a 5 star hotel.

Плюсы: The staff was amazing They were super accomodating. From the bell boy to the manager. Excellent service!

Плюсы: Not applicable

Минусы: We had a minor hiccup during the check in process and the website we booked with cancelled our booking. The staff the Westin were able to rectify that promptly.

Плюсы: Staff were very helpful. Special thanks to dalmah Location woooow amazing.

Минусы: The message was left to wake me up and was unfortunately missed.

Плюсы: The friendliness of the staff front the moment you step in to the property of Westin Hotel, even at the front door. The professional way of them handling questions and the staff at the reception is very observative on your body language before you request for somethings. This is my third times staying at Westin and I will always choose to come back.

Минусы: Carpark charge per entry is not fair to the hotel guest. Supposed to complimentary for the hotel guest.

Плюсы: отличное месторасположение: рядом и рестораны, и магазины, и достопримечательности; шикарный завтрак с огромным разнообразием блюд на любой вкус, приятный персонал, очень чисто

Плюсы: Отличное месторасположение! До улицы баров и улицы еды - 10 минут. До Петроносов минут 15-20. Достаточно хорошо все продумано в отеле. Отзывчивый персонал. У нас из номера были видны Петроносы. Неплохой бассейн.

Минусы: Минусов не нашел. Честно пытался, но не нашел )))

Плюсы: Great location. Excellent staff both at reception, security and room . Very responsive.

Минусы: Our room was right beside the door to the stairwell and staff were using this and allowing the door to slam behind then even at 4 and 5 in the morning. Very disruptive to our sleep

Плюсы: The check in was fast friendly and early thank you. The staff are genuine and friendly at reception and F &B area The room was clean with a minimalist feel, large floor to,ceiling window with partial,view of the twin towers.and mono rail. Central location near MRT and mono rail . Nexflix issues staff :maintenance came to try to fix both times quickly , only once succesful for a few hours.

Минусы: Netflix did not work well if at all, tried to watch 6 films over 3 nights heavy rain kept me in one day Never saw the end of 5 films buffering signal lost or other problems , like reading a book to find last pages torn out

Плюсы: Location was great! Very central to everything. Close to the food markets, shopping and transportation. Staff were very nice and attentive

Плюсы: Very good location! Near by have a lot of bar and food.

Минусы: Car park space is small.

Плюсы: The vibe by the pool was great - fun and relaxing with great music. Breakfast was outstanding!

Плюсы: The location was great, the rooftop bar view was nice and the rooms were OK.

Минусы: I feel they could of made more of an effort on arrival. I travelled with my two young children and we all struggled with the bags up the ramp no one offered to help but there was three of them doing nothing at reception just looked up and did nothing. Mind you this hotel is not cheap, I would have expected a little more. The breakfast was OK.

Плюсы: Pool and breakfast

Плюсы: Awesome rooftop pool / bar with sun during the better part of the afternoon. Very tasty breakfast buffet (the a la carte that’s included not so). Rooms are spacious, nice shower and comfy beds. Our room had a cool city view! Location is perfect. Don’t try to get a Grab when it rains, rather have the security guy flag down a cab.

Минусы: If you would have served the hand made cappucino for the welcome drink (in stead of the awfull machine cappu), I would probably have spend more money at your hotel. I only found out later that you do actual serve hand made, good tasting coffees!

Плюсы: Very clean, new and artistic decor

Плюсы: Место расположение, бассейн и отличный завтрак.

Плюсы: Room is spacious.

Минусы: Nil