Ханой: отели в районе Tây Hồ District

Плюсы: - very nice staff but it’s hard to communicate with them cos of the language - good breakfast

Минусы: - small swimming pool with cold water - impossible to swim in ☹️ it was the biggest disappointment for us! We chose hotel cos of the swimming pool - in my opinion hotel is a bit overpriced - I wouldn’t stay in the hotel again

Плюсы: All

Минусы: Nothing

Плюсы: The rooms and breakfast is wonderful. The staff was friendly. Location is away from central city area which is quieter so travel time is required.

Минусы: Would be good if their free shuttle service to city area is for night time as well.

Плюсы: Henry, the concierge. He was, by far, the best! Very helpful, polite, funny,etc..

Минусы: A building next to the hotel was in construction... too noisy!

Плюсы: Excellent service, facilities, gym and pool.

Плюсы: All great as usual

Минусы: Nothing

Плюсы: Room interiors are good. The mattress is not too soft for the people with sensitive back. Breakfast has good selection of all kinds of dishes including vegetarian options.

Минусы: 3 days after I checked out after paying the full bill there is a transaction of VND 15000000 done by the hotel on my credit card. I had to hot list my cards due to this reason. I do not know why I have been charged or whether someone stole my card details at the hotel. Beware when you hand over the card to anyone at the hotel to pay the bill.

Плюсы: The kindness and service of the staff

Плюсы: Nice and couteous staff, breakfast with a wide range of choice.

Минусы: Nothing I didn't like.

Плюсы: Территория отеля чистая , номера чистые , завтрак хороший !

Минусы: Бесконечные конференции , досмотр как в аэропорту , постоянное снимание брючного ремня , невозможно подъехать на такси в отель постояльцу , который уже проживает , охрана не пропускает и Вам надо идти пешком , с полными руками ? Сумок пакетов ! Техника в отеле уже устарела , магнитные ключи думают по 4 секунд прежде чем открыть дверь , запустить лифт , в номере нет гигиенического душа , сходил по большому , Ваши проблемы :) . Отель требует не ремонта , а модернизации морально устаревшего оборудования !

Плюсы: Nothing

Минусы: It's very old property. Ridiculous... Insulting Sheraton brand. No wifi in rooms.

Плюсы: Great hospitality received from all staff and I lovely surprise of a room upgrade on arrival

Плюсы: The staff are extremely helpful and cannot do enough for you. They make you feel both very welcome and as if you are with very close friends. It is a great location close to the Old Town. Breakfast extremely varied -- European and Asian dishes on offer -- plenty of it and very good value for money.

Минусы: The hotel is trapped in a time warp and exhibits all that is hideous about 1970s decor. Both decor and facilities could do with a makeover. Faded splendour comes to mind. Like many hotels in the Far East they are smoking rooms and there is nothing on either hotel booking websites or the hotel's website to warn you of this. I booked what I thought was a non-smoking room and only after a great deal of fuss was transferred to a non-smoking room. Their should be a very clear advice if booking a room it is a smoking room you are booking.

Плюсы: Great hotel and service love to stay again.

Плюсы: The breakfast was outstanding

Минусы: Nothing

Плюсы: Nice place and very kind staff. Highly recommended.

Минусы: Ni

Плюсы: Great Stay and was the Pick Of Hotels we were looking For I’d like to Mention the Staff At the DeaK Manager Thomas & Duc /David Absolutely Wonderful .. Genuine Guys who couldn’t do enough for you .. Huge positive for the Hotel having those Guys there ..

Минусы: I would only say little far from Centre but a Taxi Ride not so much an Issue Maybe a little more Variety At Breakfast ..

Плюсы: All is perfect.. more than hotel.. super room with all the utilities... i love the balcony. The best choice in Hanoi

Минусы: Nothing

Плюсы: близость к аэропорту, для остановки на 1 ночь. В номере есть все необходимое: мини-кухня, стильная машина, холодильник, фен, гладильная доска, утюг, тапочки и тд.

Минусы: останавливались на одну ночь в данном отеле. прилетели в Ханой поздно, в отеле были в 22:10. К нашему удивлению: 1. портье в отеле отсутствовал, чемоданы несли сами. 2. все рестораны уже были закрыты, рум-сервис отсутствует как вид. Менеджер на ресепшн предложил нам заказать еду из заведения во вне, достал брошюру с пиццей, сандвичами, напитками и тд., пришлось заказать, так как были голодные с дороги. Еда была мягко говоря не очень. 3. номер большой, но огромный минус - это кондиционер. Дует он прямо на кровать, и настроить его на адекватный режим крайне проблематично. Поэтому сначала решили спать без него, но через полтора часа в номере нечем было дышать. Поэтому пришлось включить и кутаться в одеяло (хочу обратить внимание, что ставили 23-25 градуса и минимальную силу обдува). 4. размер халатов. Сделаны они явно по вьетнамским меркам))). Мужской - размер 48-50 максимум, женский - размер - 42-44.

Плюсы: Very spacious apartment with very comfortable beds. There is a washing machine and fully equipped kitchen which is very useful (mainly with kids, I was doing a machine every day and with the drying cycle, clothes were ready to wear within 4 hours). Garden is beautiful and facilities are very good as well.

Минусы: Food in general is average (breakfast and room service) and can be improved The location is very nice, calm, away from the noise of the old quarter, however, you will need a taxi if you need to go anywhere, which is very cheap and the staff at the reception will order it for you. We never had to wait for more than 5 min before getting our taxi.

Минусы: The must re stock mini bar sply green tea and all at complimentary section They must give more water bottle or change the size of bottle

Плюсы: The room is very large and clean, with a beautiful view of Westlake.

Минусы: It’s a bit far away from the city center. The drying function of the washing machine in the room is out of order.

Плюсы: Very polite staff esp David at reception was very helpful and well informed

Минусы: A bit far from the city centre

Плюсы: Большие номера...

Минусы: В лесу....

Плюсы: Цена-качество отличное! Удобно для большой семьи! Не далеко от аэропорта

Минусы: Отелю 25 лет, это видно во многом

Плюсы: Excellent suite size.

Минусы: The bed was very hard for my back.

Плюсы: Big apartments. Great helpful staff. Nice view on Westlake.

Минусы: Unfortunately there were some construction going on. The hotel gave us another apartment and tried to reduce the noise.

Плюсы: Большие просторные семейные номера. Есть всё необходимое, даже стиральная машина.

Минусы: Отсутствие европереходников для электророзеток.

Плюсы: Отельный комплекс расположен в тихом месте, на берегу озера, вдалеке от городской суеты. Возможно прогуляться по променаду. Территория отеля утопает в зелени, имеется хорошая детская площадка, парковка. Понравился персонал - отзывчивый и доброжелательный. Нам предоставили двухкомнатный апартамент с детской кроваткой по цене однокомнатного. Отделан со вкусом, в номере есть балкон с москитной сеткой. Отель располагает неплохим спортзалом. В целом порекомендовали бы остановиться в diamond westlake suites на несколько дней, чтобы успеть воспользоваться всеми удобствами.

Минусы: В ресторане отеля скромный выбор крепких спиртных напитков, в частности, виски. На завтраке отсутствовали каши. При выборе отеля стоит учесть, что в него затруднительно вызвать такси через приложение Grab (либо нам просто не повезло).

Плюсы: Большой номер с двумя спальнями. Все есть и на кухне все - ок. Балкон есть. Завтраки нормальные но не на 5* отеля. Вообще все вроде неплохо, но на 5* отель не тянет явно - все очень просто. Рядом с отелем куча ресторанов - это очень плюс. До аэропорта 25 мин в час пик - это очень важно.

Минусы: За свои деньги - ок.

Плюсы: Прекрасный персонал! Заселили в 10 утра без проблем и каких-либо доплат! Очень качественный завтрак! Тихо! Можно погулять около озера.... Никак нареканий!

Плюсы: Had the ambience of home with facilities to match the best hotels. Spacious, well appointed, well planned, great housekeeping, great service, excellent staff, great food at the restaurant, great compound and almost perfect experience!

Плюсы: Very good serviced apartment for family and those who would like to have a comfortable and quite holiday. It was like a home stay, so we could really relax and fully enjoy our holiday. Playing tennis is another excellent benefit of this apartment. Breakfast was not super diverse and luxurious, but we really enjoyed breakfast here, very tasty rice noodle and fruits. It was really very peaceful stay. Good restaurants near by this apartment, only walking distance.

Минусы: Bed linen looks a bit old. Due to cold weather, we couldn't enjoy swiming.

Плюсы: Очень приветливый персонал. Заселили без доплаты на 4 часа раньше. Без доплаты же продлили номер на 4 часа. 20 минут на такси от аэропорта. Отличный большой бассейн. самое то отдохнуть после перелета.

Плюсы: Friendly helpful staff Large rooms Safe location

Минусы: Washing machine and dryer plays up Average Breakfast

Плюсы: Very kind staff in the restaurant

Плюсы: How clean

Минусы: Location

Плюсы: This was our third time stay in the month of December, always great service.

Минусы: We weren’t able to book the Lakeview side this last visit, it is much noisier on the city view side.

Плюсы: Great service, Lake view room, clean modern decor. Very comfortable

Плюсы: The staff couldn’t be more helpful, the hotel is located on the Westlake. The room was very comfortable and modern. We have chose this hotel for its value and will use it 3 different times on our travels.

Плюсы: Gym, pool, sauna, jacuzzi, big rooms

Минусы: Food is expensive, location is quiet far from old district

Плюсы: my experience was good at your hotel.

Минусы: -

Минусы: I didn't know that I booked a room without window. It was not written at the room description.