Канкун — отели

Канкун — отели

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  Средняя цена (ночь в будни): 13 546 ₽
  Средняя цена (ночь в выходные): 11 906 ₽

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Отели г. Канкун: популярные вопросы и ответы

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Nizuc Resort and Spa - Канкун - Здание
1
9,3 Превосходно (Отзывов: 2 034)
от 43 490 ₽
Обзор Отзывы
Nizuc Resort and Spa находится в районе Сона-Отелера, Канкун. Пляж Дельфинес и Руины Эль-Рей расположены в 5 минутах езды на автомобиле. Для удобства гостей предоставляется следующее: бизнес-центр, прокат автомобилей представительского класса и ускоренная регистрация при заезде. Если вы планируете деловое или развлекательное мероприятие, курорт предлагает вам пространство площадью 8234 кв. фут; а также конференц-центр. Предоставляется бесплатная самостоятельная парковка.
9,5 Превосходно
Плюсы: Design and location are special. Beginning from approaching to the entrance, there was very nice sequence. I stayed suite, room ceiling height is high, and there is nothing to interrupt ocean view. Site is very big, but you can approach everywhere using by cart.
10,0 Превосходно
Плюсы: perfect pools and activites.
10,0 Превосходно
Плюсы: Very stylish hotel, great restaurants and location but more importantly the staff is amazing always trying their best to make your stay the best they can
10,0 Превосходно
Плюсы: I don’t often write reviews but on this occasion I had to. From the moment we came to hotel to the moment we left it was fantastic. The staff, the beach, the food the atmosphere you could not fault anything. It was so relaxing and peaceful. Can’t wait to come back.
Минусы: Nothing
10,0 Превосходно
Плюсы: this place was everything and more i was honestly shocked upon arrival
Минусы: f
10,0 Превосходно
Плюсы: Nizuc is a calming and relaxing resort with unique and modern decoration, beautiful view. It’s best for a writer or journalist, couple on honeymoon or holding a wedding here. I have nothing to complain but more than my expectations. The staffs are so welcome, respectful and helpful. We have bought lots of artisan decoration and asked them for boxes. They brought them to our as we came back. Love the food at Nizuc Indochina restaurant. The beach side for adults only is nice but not on the family side however there is a pool with amazing view. You can do snorkeling at the property I guess.
Минусы: If you’re looking for a place to have fun and crazy party, this is not the place.
8,8 Превосходно
Плюсы: Great ambience
Минусы: Restaurants were very expensive and there should be all inclusive deals . Also separate tours were three times more expensive
10,0 Превосходно
Плюсы: Great hospitality, great facility and food!!
8,8 Превосходно
Плюсы: Все понравилось. Персонал очень любезный, всегда готовы помочь по всем вопросам. Вкусные рестораны, правда в мексиканском очень маленькие порции. Очень вкусные тако у бассейна, и еда в номер прекрасная.
Минусы: Моря нет!!! То есть оно есть, но в нем не искупаешься, оно практически полностью заросло водорослями, а где остались чистые участки, там по колено. До глубины не дойти((( если вы любите купаться в море, вам не сюда!
10,0 Превосходно
Плюсы: Great room, pools, beach is not great - it is mud muck past the first 20 feet. Service is excellent, very attentive and has a very relaxed quiet feel to the resort. Food was amazing - nachos on beach and breakfast buffet was stellar.
Минусы: Do not buy anything at the hotel boutique - no returns/exchanges and the staff guilts you for asking for a receipt!!!! Customer service, even when escalated to a manager, sucked. They refused to provide return or exchange. Hotel boutique prices very high
10,0 Превосходно
Плюсы: Nizuc took our breath away. My husband and I hadn't been away in a while. wanted a real luxurious feel to our vacation.There was nothing the staff wouldn't do to make us happy here.Our villa was mag!The scenery day or night-dreamy!Ocean & pools were
Минусы: There really was nothing to improve about this hotel. We read reviews before we went how spa prices were exhorbitant -many felt ridiculously priced. The time we spent at the spa was well worth the price-The experience was wow. Don't miss the spa
9,3 Превосходно
Плюсы: Very private and clean.
Hyatt Ziva Cancun - Канкун - Спальня
2
9,2 Превосходно (Отзывов: 6 043)
от 39 766 ₽
Обзор Отзывы
Hyatt Ziva Cancun is a luxurious oceanfront hotel featuring all-inclusive amenities. This family-friendly property boasts multiple restaurants, a beachside spa, and suites overlooking the crystal-clear ocean, all located on the white sandy beaches of the Punta Cancun strip. Guests can enjoy the Delphinus Punta Cancun Aquarium, as it is just steps away from the Hyatt Ziva Cancun property. Guests can also stop by the Solo Buceo Dive Shop for all the things needed to explore the gorgeous ocean. For those who prefer pools, the hotel features three infinity pools, which offer panoramic views of the Caribbean Sea. The on-site fitness center and various business services are great for business travelers who focus on work and want to unwind. Accommodations at the all-inclusive Hyatt Ziva Cancun are luxurious, with 547 spacious suites featuring modern Caribbean décor. All suites include rainfall showers, complimentary refreshment centers with soda and beer, the latest in high-tech entertainment, and turndown service. Some of the hotel’s finest suites include its Swim Up King Room with direct, semi-private access to an infinity pool. Guests can also choose the Turquize Sky Ocean Front Master Double Room, which is adults-only, with a massive balcony and a private hot tub. The hotel also offers the 4,381 square-foot Presidential Suite, which encompasses the entire 18th floor. Hyatt Ziva Cancun’s dining options are just as elegant and vast as its suites. In addition to several globally inspired restaurants, Chevy’s offers American fare in family-friendly digs, while Bastille’s caters to an adult-only crowd with its gourmet French cuisine. There is also a lively microbrewery and sweet tooth-pleasing dessert parlor. Whether guests are planning a destination wedding, honeymoon, family vacation, or business excursion, the Hyatt Ziva Cancun has the luxury accommodations and features that will make any trip unforgettable.
10,0 Превосходно
Плюсы: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!
Минусы: Absolutely nothing, would go back again, in a heartbeat!!!
9,3 Превосходно
Плюсы: Clean and modern with great facilities. Nice pool area, attentive staff. Plenty of restaurant choices. Perfect for a short vacation! All inclusive option is good. Beach area is nice. Short walk to downtown Cancun.
Минусы: Dolphin pool is uncomfortably akin to a zoo. Extra activities eg snorkelling, jet ski etc are expensive.
8,3 Превосходно
Плюсы: Hospitality of staff.
Минусы: Overbooking happened and it took much time to complete check-in. Operation at the restaurants was not sophisticated.
10,0 Превосходно
Плюсы: What didn’t we like. Literally everything is perfect.
10,0 Превосходно
Плюсы: Everything was awesome and gorgeous! Very friendly and cheerful staff, a great variety of tasty food and drinks, everyday activities and shows. Special thank to butler Carmen for everything! Absolutely recommend this hotel!
10,0 Превосходно
Плюсы: The location, views, service, cleanliness and the pools
Минусы: Very less Vegetarian options for breakfast, lunch and dinner
9,6 Превосходно
Плюсы: Великолепный резорт. Много бассейнов. Особенно поразил бассейн с дельфинами.
9,5 Превосходно
Плюсы: Everything is just great. The restaurants are tasty, the room is big and satisfying. There are dolphins right outside.
Минусы: The pool is so big, but still there are like 7 cabanas (that some people don’t let go for the entire day) and 30-40 chairs. This hotel contains like 2-3 thousand people so...
10,0 Превосходно
Плюсы: Everything was great the food , staff, room etc...Great choice .
Минусы: Nothing
9,3 Превосходно
Плюсы: I love the architecture and landscape of the resort. I also love that there was ample amount of covered seating, at the beach and pool deck. I appreciate the assistance and convenience this resort provides in facilitating excursions. Tubing was a blast! The Swedish massage by Azucena was the best massage ever, per my wife. Sofia was an excellent masseuse, as well. Moongate (Asian restaurant) was ranked #1, in comparison to others, on site.
Минусы: The photo pricing needs to be comparable to nearby photographers. The $310 cost for 20 prints that are comparable in quality of photos taken, with an IPhone, is outrageous. Since this is my 3rd visit, I was expecting some improvement in the food quality and a courtesy upgrade to larger suites, in the Club Tower.
9,5 Превосходно
Плюсы: We loved the pools, the SPA, the restaurants, the bars, the crew who works with passion in the hotel! The room view to the beach is like a dream! The hotel is really nice! We recomends it! The hotel is very very near of CocoBongo and others places to enjoy the night.
Минусы: They dont have a late checkout courtesy to honeymoon couple, thats sad :( Well the room have a lot of noise, we taken a room in the 8 floor, in “The Club Lounge” and all the nights and mornings we heared a lot of noise, like a party in the other rooms
10,0 Превосходно
Плюсы: Location,views,accessible, personal treat you like a king
Минусы: -
Le Blanc Spa Resort - Adults Only - Канкун - Здание
3
9,2 Превосходно (Отзывов: 1 167)
от 49 741 ₽
Обзор Отзывы
Nestled on a white sand beach, Le Blanc Spa Resort is an award-winning adults-only resort that offers lavish accommodations and multiple pools. It boasts 260 spacious luxury guest rooms. Each room features flat-screen TVs, minibars, coffee facilities, iPod docs, in-room safes, as well as free internet access. Guest rooms also fitted with climate control devices, and many offer balconies with scenic views of the ocean. Five restaurants and two bars provide a variety of on-site dining options for visitors. Guests can indulge in a French-inspired dining experience at LUMIERE, enjoy some Italian cuisine at BLANCITALIA, or take a culinary tour through the orient at BLANCASIA. The dining experience also includes breakfast and lunch buffet options, accompanied by views of the ocean. Beach side activities at the resort include snorkeling, swimming with dolphins, and jet boat rides. Le Blanc Spa Resort also provides tour packages to archeological Mayan sites. At night, the resort offers different entertainment options, including a casino night, magic shows, circus performances, and a tango night. The onsite spa boasts multiple treatment rooms, including options for couples, as well as saunas, hydrotherapy facilities, and Thai massages. Pilates and yoga classes are also available. Situated minutes from downtown Cancun and only a 30-minute drive from Cancun international airport, Le Blanc Spa Resort provides easy access to many of the local attractions. It is within a 15-minute walk from multiple beaches, including Forum, Chac Mool, and Gaviota Azul Beach. It is also less than a half-hour's walk to the Tequila Museum, Plaza Caracol Mall, and La Isla Shopping Mall.
10,0 Превосходно
Плюсы: При заезде встреча у такси два дворецких , мгновенно забирают багаж из багажника такси, ещё два дворецких вручают один мокрые тряпочные салфетки освежиться с дороги, другой бирки на багаж, следующих два дарят жене моей орхидею, и вручают два освежающих коктеля, отличное обслуживание при вселении, предоставили номер на 3часа раньше заявленного, дворецкий проводил до номера, сделал обзорную экскурсию моего номера, два других принесли багаж, номер Королевский как и заявлено , хоть и 2 этаж обзор на море, хоть и заявлено было что вид на территорию отеля( если бронировать на верхнем этаже виды игрушечные , красота Райская), Спиртное и напитки качественные дорогие , как в номере так и по всему отелю, любые коктели, еда везде отличного качества,из дорогих продуктов, пляж шикарный белый песочек , идеальная чистота, гамаки под пальмами, удобные лежаки с зонтами, везде рядом дворецкие,самому не дают даже полотенце растелить, еду любую можно заказать, я заказывал Королевские креветки гриль, и картошку фри, огромные порции при этом всё это бесплатно, можно по меню заказать, всё тоже самое и в номер, море очень комфортное, независимо когда была волна или её не было,коктели любые приготовят ,что в баре в бассейне из которого выходя подносят дворецкие и полотенце и лёгкую закуску, такое обслуживание везде и без всяких доплат, на ужин рекомендую Французский ресторан(заказ заранее, одежда выходная), Итальянский и Японский везде , как и положено на высшем уровне, при этом всё включено, доплата за редкие сорта вина, причём с момента вселения отель дарит приличную сумму кредита, которую можно использовать в СПА , экскурсии и доплата в ресторанах мне за 4 ночи проживания, положили 750 условных $ ,хотя номер заказывал с низким ценником,до этого я предпочитал Багамы, отель такого же уровня, но Канкун комфортней, более круче.
Минусы: Плохой интернет в самом номере.
10,0 Превосходно
Плюсы: Everything is great
Минусы: Nothing
10,0 Превосходно
Плюсы: Awesome property with great staff!
Минусы: Nothing, it was perfect!
9,5 Превосходно
Плюсы: The staff is amazing. There is a butler in each room and there is always staff ready to help (drinks, food, towels, etc) in the pool and beach areas. The place itself is perfect for a relaxing trip (if you want a hotel to party this is not your best choice). I highly recommend trying out all the specialty restaurants, the food there is amazing, better than expected for an ALL-INCLUSIVE RESORT. The drinks they offer are premium brands and the bars offer a wide variety of mixed drinks or cocktails. The room was incredible with amazing views to the beach. The bed and pillows will not let you get up in the morning because of how comfortable they are. The Spa is a little expensive but is worth it, use your resort credit.
Минусы: There is an important difference between the food at the specialty restaurants and the one from the room service and pool/beach areas. The food itself isn't bad but I expected more. Considering the price you are paying versus other all-inclusive resorts like the Hard Rock Hotel. The food in these areas lacks quality, variety and taste.
6,8 Хорошо
Плюсы: The staff was really nice and the service is in overall very good. The beach is beautiful, the pools too and the room was very clean. We did a Masaje con Piedras Sagradas at the spa and it was really nice. The spa facilities are very good and you can use them any times you want, off course not the extra services, just the sauna, jacuzzi, cold room and all that. The Mexican restaurant was really good.
Минусы: First of all. On the middle of our stay, my wife had this massive allergic reaction to a mistreated food, she has never had this kind of reaction and she doesn’t have any kind of allergy to any type of food. We had to call the hotel doctor (which arrived 45 minutes later) to inject her some medications and it was a pretty expensive service, shouldn’t an all inclusive hotel be responsible for the service knowing that all food and drinks are taken from the facilities?. The hotel should have a better medical service since the 90% of the guests are elderly people, also she was attended in this deposit room that wasn’t suitable for the occasion or the price. Second of all, even tho the hotel is a only adult resort, we believe that it should have more experience activities among it’s guests. On the other hand is the food. For the overall price of the hotel and the accommodations, we though the food was going to be better than it was. The best restaurant (and the most unlikely to be used is the Mexican, obviously) and the French one Lumiere (the one that you have to make reservation and has a dress code) has the poorest seasoned food we have tried. Finally, even though the hotel has been recently remodeled it is still missing many details that would make your stay kore suitable for the price. Like the hammers at 9 am and 8 pm. Or the conversations from across the door and the slammed doors very time any guests close its room door. We had the Royal Honeymoon Ocean Front.
10,0 Превосходно
Плюсы: Everything exceeded every single expectation I may have had. There were a few superstars of the bunch and they were the best EVER! Hugo and Israel, our butlers, were as sweet and helpful as can be; Jair at the beach was impeccable; Alan at the pool.bar was amazing; Alvaro and all the evening guys at the lobby bar were perfect; and Bruno from guest services was professional and incredibly attentive! We are Le Blanc guests for life!
Минусы: Nothing. There was not a single complaint.
5,0 Нормально
Минусы: Shower floor drain need to be fixed. Water drain Too slow
10,0 Превосходно
Плюсы: Excellent service, beautiful hotel, great food, great friendly staff. Very high class.
Минусы: I liked everything!!
10,0 Превосходно
Плюсы: В этот отель я решил приехать второй раз , лучше думаю нет отеля на Карибах, тут обслуживание , номера, и персонал на 10 баллов даже не задумываясь, из нового ,я побыл в СПА , это вообще какое то волшебство, сказка, заказывал Масаж с ароматическими маслами, это просто Райское наслождение, 1,5 часа делают Восточные профессионалы, чувство что паришь в облаках, рядом со СПА романтическое озеро с Крокодилами, пляж на море с белоснежным песком, на ощупь как мука, вода в море едко синего чистейшего цвета, еда и спиртное льётся рекой, в любой точке отеля, бесплатно и наивысшего качества, попросил на ресепшен, за дополнительную плату продлить до 18:00выезд, получил ответ , что за деньги не смогут , номеров свободных нет, а вот бесплатно могут предоставить комнату для гостей и выделили другой номер , тоже Королевский, бесплатно до 16:00, это в этом отеле называется комната для гостей, а на деле полноценный номер , в других дорогих отелях, это сдаётся как Президенский люкс, и за большие деньги.
10,0 Превосходно
Плюсы: Love the spa, even if you don't pay for a massage or other treatment you get access to the full hydrotherapy suite: sauna, ice room, steam room etc. I like that the main restaurant buffet had options that changed daily! Liquor dispenser in the room was very tempting. The butlers did an amazing job keeping us with honeymoon surprises each time we came back to our room after a day out.
Минусы: Rather aggressive timeshare presentation pushed upon you right when you arrive when you just want to unwind, relax. But otherwise there isn't much I didn't like.
9,1 Превосходно
Плюсы: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.
Минусы: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.
7,5 Хорошо
Плюсы: Rooms were great. Staff super friendly and attentive.
Минусы: Food was underwhelming for the cost to stay.
Iberostar Cancun - Канкун - Спальня
4
9,1 Превосходно (Отзывов: 8 598)
от 25 070 ₽
Обзор Отзывы
On Mexico’s East Coast, Cancun is one of the world’s most sought after tourist destinations. The Iberostar Cancun offers a five-star, all-inclusive resort is found in the heart of the city’s “hotel zone”, just 15 minutes away from the airport. The award-winning resort features 426 total rooms with the majority having a view of the ocean. Even some standard rooms can include a balcony overlooking the ocean. Room amenities include free wireless Internet access, DVD player, coffee maker, and daily minibar service. The Iberostar also has 82 villas and five suites for more space and extra amenities. There is no shortage of things to do around the resort. Events happen throughout the day and range from children’s activities at the Star Camp to nightly shows in the theater. The hotel has a whopping ten pools for guests to choose from and enjoy. Active guests can choose from a plethora of sport options, including archery, tennis, and golf. Naturally, the hotel’s all-inclusive option includes plenty of food and beverage. With five distinct restaurants and six different bars, guests do not have to worry about getting bored with the food. The options span the globe including classic Japanese hibachi, classic French cuisine, and authentic Mexican food can all be had on the plan. Among the bars is the La Perla Swim-up Bar, allowing guests to sip their favorite tropical cocktail in the pool. The Iberostar Cancun excels in offering award-winning comfort and accommodations in the middle of the Hotel Zone.
8,0 Превосходно
Плюсы: Show at night was fantastic!
Минусы: Cleanliness of room, hotel needs updating all around, power went out last day and it was miserably hot. Did not like we could not order food to the pool or beach area.
10,0 Превосходно
Плюсы: Friendliness of staff/drinks/food/beach/pools
Минусы: Some things weren’t fixed soon/had to report several times.
9,5 Превосходно
Плюсы: The hotel grounds where beautiful and very well taken. The food was of good quality and with variety. The breakfast was vast and for different tastes.
Минусы: The service in the Buffet restaurant (El Viejo Laguito) could have been better. They have a lot of tables with not too many people assigned to them. After the second day I started sitting outside, and there are less tables being tendered by a waiter, from that point onward it all worked.
3,8 Посредственно
Плюсы: Junior staff friendly and helpful. Grounds kept clean. Food and drink plenty. Lots of potential
Минусы: Suggestion to booking.com: Modify questions as, for example, one can go with family but not including children under the age of 18. Property's style: other less favorable options should be included. Iberostar: Despite confirmation from booking.com & getting in contact with Iberostar to ensure everything was in order and also obtaining their own code #s, staff could not find our reservation on arrival (around 11 pm). We had to have the rooms changed because not what our booking said and bathroom (especially tub) dirty and VERY OLD. Staff somewhat unfamiliar with what the hotel offers - shows lack of training. Higher ranking staff incredibly arrogant as they approach you to "find out" abou your stay, but when you tell them about some issues, they only say it is the "best" in Cancun! Their only mission seems to be trying to sell their "prestige" brand! Food is plenty but not of quality and the same over and again. They have a French restaurant which is the biggest insult to the name: poorly prepared, tasteless and served cold! Their so called "Mexican" food is limited to some basic Tacos and poorly made Chilaquiles! Ther New Year party was a disaster. Again, we were sat but were moved around by staff twice and then an arrogant head staff comes and ... well, we prefered to leave in order not to spoil our night. Lack of organization easily visible as junior staff are working round the clock but tasks are dup/triplicated. When you get your room key card, ask for cards to get towels, otherwise you'd have to go back to reception desk. Why they don't give it to you on arrival just shows NO regard.
10,0 Превосходно
Плюсы: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.
Минусы: No top shelf alcohol choices.
5,5 Нормально
Плюсы: the Swiming pools are good. Staff in swimming pools are good.
Минусы: The view of my family is block. We cannot see the beach. The restroom is tiny. The chief in the Japanese restaurant in the hotel is rude, and food is really bad, no tast of susi at all
6,7 Хорошо
Плюсы: расположение везде хорошее по всей зоне Отельера, поэтому это не заслуга Иберостара, больше ничего не соответствовало ожиданиям, выезжают на ответственности и доброжелательности персонала
Минусы: Заявленное "Все включено" выглядело как кое-что кое-где и кое-когда, рестораны работают по режиму и надо бронировать столик, кроме общей столовой, где строгие часы работы, например, когда мы улетали на Паленке и наш рейс был в 7 утра, мы заранее договорились, что нам будет позволено ((!!!) выпить кофе и съесть что-то нехитрое утром в 6 часов (не забываем про ВСЕ ВКЛЮЧЕНО), (кафе открывают с 6-30), несмотря на то, что в 6 уже было все выставлено, нас не пускали внутрь, оказалось, что целую бригаду отправили в номер с двумя чашками кофе и тремя жареными яйцами (на двоих), такие нелепости на каждом шагу, готовая еда не соответствует заявленному уровню, особенно в ресторане Стейк Хауз, куда надо специально заблаговременно бронировать столик, отель не для спокойного отдыха, целыми днями громкая "музыка", когда одна нота бьет ударниками по мозгу, мне не понравилось ничего, но это мое личное мнение, отель забит, значит - остальных все устраивает. При заезде в номере на двоих взрослых (я с дочерью) висел один халат, если халаты включены, логично, чтоб их было два, или тогда уж ни одного, каждую мелочь приходится выбивать с боем, учитывая незнание языка, когда просишь воды, тебе подают полотенце - разговаривать даже на таком уровне уже совсем не хочется.
7,5 Хорошо
Плюсы: The staff were amazing and very friendly. Kids club was awesome! My 8 year old didn’t want to ever leave.
Минусы: I didn’t like the food and that the pools closed at 8pm. Also my teenagers did have a great time. They didn’t have any organized activities specifically for them to meet other teens.
8,3 Превосходно
Плюсы: Excellent food, drinks, and coffee. Ocean view even from basic room. Lobby is beautiful, bar makes craft cocktails and live music was great. Staff is mostly friendly and attentive. Maid service terrific.
Минусы: Beach beverage service was spotty. Restroom near beach never had soap. Hot tubs were no warmer than the pool. Seaweed was bad this trip even with regular cleanup. Price for hotel significantly more expensive than our last stay which was spring break 2018.
10,0 Превосходно
Плюсы: We were very pleased with every aspect our stay at the Iberostar Cancun.
10,0 Превосходно
Плюсы: Everything!
Минусы: Loved it all
3,8 Посредственно
Плюсы: The beach of the hotel is really good. The food of the buffet is also not bad.
Минусы: The facilities are so old, and there is no sleepers, no kettle, no toothbrush and toothpaste provided in the room. For families with baby, it would be very difficult for you to making milk. I tried to ask them to provide some hot water to make the milk, but the water was not hot enough, and they sent the water to the room in a very slow speed. The first room we were provided was located on the first floor, and the bathtub was broken. We asked to change the room and were told to come to the checkin counter at 12:00 of the next day. We came to the counter at 12:00 and was told to wait for another 5 minutes for the cleaning lady to tidy the room. In fact we were in a emergency situation at that time. My one and half year old boy fall into the sea and needed to change his clothes as soon as possible. However we still agreed to wait. 5 minutes later we were told to wait another one hour, and then we were told to wait another half an hour. Finally when we got our new room, we’d been waiting for almost two hours, and my son had a running nose for the rest days. The room service is poor. Maybe there’s a shortage of staffs, we once ordered two glasses of milk, and it took one and a half hour to be sent to our room. I tried to asked the room service staffs if they can send the milk to our room as soon as possible, the lady answered my phone in a very cold tone and said “ sorry we have a lot of services.” We also ordered two sandwiches, and they only sent one to our room and forgot the other. The guest service line was always busy, sometimes it takes almost an hour to get access to. If it’s not because of the beautiful beach, I really want to rate the hotel zero star. This is the worst hotel experience I’ve ever had. We will definitely not choose this hotel again, neither will we recommend this hotel to any of our friend.
Riu Palace Peninsula - Канкун - Здание
5
9,1 Превосходно (Отзывов: 6 427)
от 21 945 ₽
Обзор Отзывы
Located at one of the most popular tourist destinations in all of Mexico and just outside of Cancun, The Hotel Riu Palace Peninsula is situated on a stretch of beach and framed by lush, tropical plants and Clearwater. It has a number of options when it comes to accommodations and services as well as dining, thus making it a spot that can easily attend to the needs of a variety of tourists and travelers. In terms of the general area, there is much to do and see. One can easily set up private charters, play a number of rounds of golf at any of the many country clubs of the area, visit historical landmarks, check out several museums, or simply enjoy local restaurants and shopping. The resort is accessible from the airport via complimentary shuttle or private transportation. Hotel Riu Palace Peninsula has many different options when it comes to rooms and suites, as well as deluxe villas with exclusive services. Amenities throughout include things such as free Wi-Fi, access to the hotel's private beach, Maine restaurant and theme restaurant access, four separate swimming pools, a swim-up bar, a first-class spa, coffeemakers, deluxe bathtubs, and more. Guests at Hotel Riu Palace Peninsula can also enjoy special rates at Puerto Cancun for golf, and this also includes green fee, shared golf carts, practice balls, and two bottles of water. The wellness spa has a massage room, beauty salon, gym, Jacuzzi, and sauna.
7,0 Хорошо
Плюсы: The hotel was beautiful and the location was perfect!
10,0 Превосходно
Плюсы: Everything was fantastic and it exceeded our expectations. All the alcohol was top shelf, and the service was remarkable.
Минусы: I can't think of much other than they needed a second waste basket in the room. Seriously, that is the only complaint as trivial as it can be. If I could rate than an 11 I would.
10,0 Превосходно
Плюсы: Very clean and up to date. Professional friendly staff.
Минусы: I can't think of anything that we didn't like.
10,0 Превосходно
Плюсы: The hotel was extremely clean, friendly and the staff were exceptional. The view was amazing and the had an activity every day. The steakhouse was really good and there was 24hr service for your needs daily. I can not wait to go back.
Минусы: The bar pool was not was not clean and continued to get very gross looking, the staff did try hard to maintain it but it was not good. It needed more cleaning and maintenance daily.
8,0 Превосходно
Плюсы: The staff is excellent! Go see Max in the buffet ... he will treat you like royalty! :)
Минусы: Most of the food is good. Buffet, Mexican and the Italian places were great. The steakhouse was really disappointing, but you won't go hungry!
5,7 Нормально
Плюсы: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.
Минусы: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.
7,4 Хорошо
Плюсы: Great seating and overal service was wonderful....but....
Минусы: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.
10,0 Превосходно
Плюсы: I loved best about this hotel was the staff. All of them. I mean everyone of them were friendly, helpful and excited that you were there with them. I was just really impressed with the staff.
Минусы: Hard to come up with anything bad about this place. There were no surprises. Very accommodating.
7,0 Хорошо
Плюсы: The staff was friendly, drink service by the beach was quick and efficient, the grounds were beautifully maintained, and the beach was stunning. I especially liked the rocky side of the beach, It was quiet and relaxing.
Минусы: The hotel did not provide the rooms I reserved on the first night. I requested a double and a king, so that my adult kids (19 and 22) could share a room without sharing a bed. They obviously overbooked, and they only had 2 kings. UGH!
5,0 Нормально
Плюсы: The waiters at the restaurant made it feel like home.
Минусы: There was a little accident in the hotel room, the shower glass shattered when my bf stepped got out the shower and closed it and they had the nerve to charge us
5,0 Нормально
Плюсы: The hotel was decorated nicely. The room was adequate as well.
Минусы: This hotel participated in discriminatory practices. Some guests were allowed to wear swim or casual attire in dining rooms, while others did not have the option. In addition, staff members in the dining area were abrasive at times.
10,0 Превосходно
Плюсы: The beach is beautiful and didn’t have that strong waves so my son enjoyed swimming. The pools are nice. The foods have many varieties and it was amazing.
Минусы: Many guests smoke everywhere even in the pools!!! I think the hotel should have the smoking areas separately. The events and parties were boring. I think they should have family friendly events and parties.
Fiesta Americana Condesa Cancun - Канкун - Здание
6
9,1 Превосходно (Отзывов: 5 932)
от 28 462 ₽
Обзор Отзывы
Fiesta Americana Condesa Cancun is a four-star hotel that is situated on the beach. It's a popular destination for tourists and travelers thanks to the wide range of accommodations and amenities. The hotel is easily reached via private transportation or complimentary shuttle, and the surrounding area also has a lot to offer. Guests at Fiesta Americana Condesa Cancun will find themselves within walking distance of the Adventure Sports Center, as well as right on the beach, so there is plenty of fun to have in the sun and on the water. There are also a number of nearby historical sites, golf courses, and museums to check out. Within driving distance, guests will find a number of restaurants and shops. For those who would like to arrange something more adventurous, there are private charters, scuba diving trips, and water sports that can be enjoyed. The hotel has a number of options when it comes to rooms and sizes. The rooms can range from standard options with king size beds to presidential suites that feature family-style amenities such as two bedrooms, one studio, a total of four bathrooms, a separate lounge, a full dining area and kitchen, plasma TVs with premium satellite channels, Wi-Fi access, and a spacious private terrace with patio furniture. Other amenities for rooms also include safes, bathrobes, minibars, coffee makers, and whirlpools. There is a lot of options when it comes to fine dining and fun places to eat. Fiesta Americana Condesa Cancun offers guests a variety of cuisines, ranging from Mexican to Italian and American to Japanese. There are also activities throughout the day and night that guests can enjoy, including some that are specifically tailored for kids.
10,0 Превосходно
Плюсы: This is one of the best resorts in the hotel zone. The room was extremely clean, and the staff was always polite and welcoming. The one thing that sets this resort apart from others is how great the good is. There were at least 7 restaurants to choose from, on top of the cafeteria and sushi bar located in the lobby. The drinks were great. Some bartenders poured a little heavier than others, but on average everything was great and exceeded all expectations. This was my 2nd time visiting and I can't wait to return.
10,0 Превосходно
Плюсы: Все включено. Каждый найдет что то для себя. Выбор не огромен, но достаточно хорош. Кухня на твердые 4 бала. Пляж- великолепен. Уборка номера- прекрасна . Номер 315. Заселение быстрое. На след. день поменяли на номер с балконом без доплат. Большое спасибо.
Минусы: Достаточно прохладная вода в океане)) . Водоросли первые 3 дня пребывания. Для семей с детьми пляж не купальный. Большие волны. В центральном бассейне анимация с 11 до 17.00 . Для дневного сна и релакса- не очень тихо. Все равно , отдохнул прекрасно. Спасибо всему персоналу.
9,5 Превосходно
Плюсы: The food, drinks and customer service
Минусы: We had to leave
10,0 Превосходно
Плюсы: Everything was perfect! This was our first time in Cancun and at this resort and it definitely wont be the last! From the staff to the food everything was so good! It was my anniversary and they went above and beyond for us! The resort was always clean, our room was clean and freshed up everyday we were there. I can't even explain how great this resort is. And did I mention the food awesome!!! Every restaurant or grill was so good!! Just go don't listen to the negative reviews this resort is perfect!
Минусы: Everything was perfect!
10,0 Превосходно
Плюсы: Beautiful, comfortable, great accommodations
Минусы: You had to reserve the steakhouse only between two and three the day before in order to eat there
9,3 Превосходно
Плюсы: The location of the property and the excellent food and service.
Минусы: They didn’t have any American beer on property.
9,5 Превосходно
Плюсы: The location was GREAT, booked trip for my boyfriends 30th birthday. food was great, must make reservation for steakhouse a day ahead of time between 2-3 pm but really doesn't matter when you make the reservation. Hookah available at 30 dollar charge but resort does offer 50 dollar credit everyday to different things. had the premium garden view room on the first floor with small deck. room is great size and nice and clean. staff was very accommodating in decorating the room for his birthday but needed to be reminded.
Минусы: BE AWARE THERE ARE KIDS EVERYWHERE. They need to have a control over this because there is a kid pool with a ship and slide but kids still entered the adult pool where there is a BAR! Which shouldn't be allowed at any resort. only negative about the resort. I was also charged more than what I booked on booking.com.
10,0 Превосходно
Плюсы: The food and the staff were unbeatable! Great beach as well.
10,0 Превосходно
Плюсы: It’s a very large resort next to the beach. Half way through the hotel zone. It’s a short taxi ride 7-10 dollars U.S. to many fine restaurants on the bay side with great sunsets. The resort is all inclusive and they have many different cuisines to offer. The staff is just awesome very friendly and attentive to your needs. This is our first time here and we enjoyed every minute. Very clean, rooms modern and nice, comfortable. Cleaning staff did an excellent job. Some new construction near pool area for additional pool sidebar and grills but didn’t take away from the poolside experience. Lots of activities to participate in, bar very active. Drinks seem a bit watered down stick with beer for a quicker buzz.
Минусы: A little too much overselling of addition services like excursions and massages. I guess you have to be aggressive but I will say they were friendly and of you said no they respected it.
9,5 Превосходно
Плюсы: The Fiesta Americana Condessa in Cancun was a fabulous resort with extraordinary staff and wonderful facilities. The restaurants had a wonderful array of different foods and friendly people. And everyone there seemed to love their job and tried to make our stay extra special.
Минусы: When you arrive there are many "worker" standing at the top of the escalators who make it seem like they are there to help you get acquainted with the hotel layout, etcetera. They all work for a Vacation Club. They want to help you so that you will take a tour and join the club. They were not pushy but I wished they had been upfront and told us who they were before we sat down.
7,5 Хорошо
Плюсы: Great outlook over pool area. The multiple food options and bars around the pool was great! Clean and tidy place. Very secure.
Минусы: Rooms were noisy
6,3 Хорошо
Минусы: All inclusive is not all Inclusive- they catch u out on lots of different charges!
Secrets The Vine Cancun Adults Only - Канкун - Спальня
7
9,1 Превосходно (Отзывов: 4 411)
от 35 511 ₽
Обзор Отзывы
Secrets The Vine, Cancun, is an adults only, all-inclusive resort that has earned four diamonds from AAA and is a popular location with a wide array of travelers and tourists thanks to its large selection of rooms and suites as well as options when it comes to activities, dining, and services offered. The resort is located less than 20 minutes away by vehicle from the airport, and it is easily reached via complimentary shuttle or private transportation. It is situated among many other venues, so guests here can enjoy a wide range of things to see and do such as outstanding Japanese restaurants, speedboat and snorkeling tours, museums, golf courses, nature parks, and more. In terms of accommodation options, rooms can range from standard options with a king size bed or two queen size beds, all the way up to preferred club presidential suites that span nearly 1,600 square feet of area. Included with rooms are lounge areas with TVs, sofas, porcelain floors, in-room soaking tubs, private balconies, refrigerators, writing desks, spacious bathrooms, ocean views, and more depending on the type of room or suite. Secrets The Vine is proud to offer five separate restaurants where one can enjoy a range of options for breakfast, lunch, and dinner, and reservations are never required at any of them. Guests can also enjoy a meal in their rooms or out on the beach, no matter the time. In terms of activities, travelers here can enjoy the total release program, wine tasting, painting, yoga, dance lessons, volleyball, water aerobics, scuba diving, deep-sea fishing, and more.
9,3 Превосходно
Плюсы: Restaurants are amazing and the food is yummy the fact that everything is inclusive makes the staying more relaxing there are variable entertaining shows and all are nice
Минусы: rooms that are facing the ocean are actually facing part of it (when you tilt your head 90 degrees). you have to choose room front ocean to actually face the ocean some furniture inside the room haves some stains from long use the activity concierge doesn't give you the best price you have to brag
10,0 Превосходно
Минусы: food in the Mexican restaurant downstairs was a let down
10,0 Превосходно
Плюсы: The property was immaculately gorgeous!!!
Минусы: The food and drinks could’ve been a little more appetizing. However I did enjoy the dining experience as a whole. Although the entertainment was nice, I’d desired a little more upbeat entertainment. I’d like to be able to party a little bit without having to leave the property to do so.
10,0 Превосходно
Плюсы: Service was fantastic! Ultimate luxury
10,0 Превосходно
Плюсы: Everything was amazing. We loved the honeymoon suite.
Минусы: We couldn’t play music poolside with our speaker.
10,0 Превосходно
Минусы: I wish there was more exciting music at the pool
10,0 Превосходно
Плюсы: The stafff the hospitality. The food drinks cleanliness everything
Минусы: Dj needs to play more variety of music. Pop, rap, r-n-b
9,0 Превосходно
Плюсы: The hotel was beautiful and very well maintained. The staff was incrediable - always available to help and ensure you have an amazing time. The entertainment staff did a great job at keeping you busy with a variety of activities.
Минусы: None of the food was bad, but it was just average.
9,5 Превосходно
Плюсы: No kids and the staff
10,0 Превосходно
Плюсы: Everything... and I mean everything !!
Минусы: There was nothing...and I mean nothing
10,0 Превосходно
Плюсы: The decorations are so beautiful and the unlimited drinks and the staff where absolutely sweethearts all of them . A total dreamy vacation . Thanks secrets
9,5 Превосходно
Плюсы: The friendliness of the staff, the facilities. The spa is really nice
Минусы: The food, very low quality, in all restaurants (some worst than others)
Live Aqua Beach Resort Cancun - Канкун - Здание
8
9,1 Превосходно (Отзывов: 2 976)
от 38 237 ₽
Обзор Отзывы
Live Aqua Beach Resort Cancun is an all-inclusive resort located in the heart of Cancun, Mexico. Guests can enjoy amenities like the Feel Harmony Spa, relaxing in the pool, swimming with dolphins, and fishing. Adventurists will love the wide variety of recreational activities that the hotel has to offer. Some of these include diving, snorkeling tours, riding on jet skis, and parachuting. For guests who wish to relax for the day, an infinity pool is available here with a concierge to provide drinks, food, books, and magazines upon request. Plenty of lounge chairs and umbrellas are also available. Guests may also relax at the Feel Harmony Spa, which includes services like massages, aloe vera wraps, facials, and fruit exfoliations. A beauty salon is also included in the spa, which offers makeup, nail, and hair services. Guests may also opt for the spa packages at Live Aqua, which includes unlimited use of the steam room, sauna, jacuzzi, and hydro-reflexology services. This adults-only resort offers live music and a DJ throughout most nights. It has restaurants like Hidden Garden, Akka Bar, Sushi Station, and Sea Corner for visitors to choose from. A large selection of wine, cocktails, beer, and champagne are also available to pair with meals. Each room at Live Aqua features modern furnishings, comfortable beds, and a balcony that overlooks the beach below. Guests will also enjoy the iHome, and the individual climate control settings offered in the suites.
8,8 Превосходно
Плюсы: Amazing trip. This resort goes the extra mile. The little things that make it exceptional. My only recommendation is that they have more than 1 restaurant choice for breakfast than the buffet. There are many restaurants to choose from for lunch and dinner, adding breakfast would be the one addition to make this resort the very BEST. Otherwise, facility was clean, convenient, impeccable service, cabanas are very worth the price. Comes with 20 min foot massage, omg!!! Also bathroom products are better than any other resorts. Molton Brown!! They just go the extra mile-live AQUA!!!
Минусы: Only 1 breakfast restaurant choice
10,0 Превосходно
Плюсы: it was amazing. i'm traveling all over the world . this is the best value for money I ever had. amazing staff !!! food was great . rooms are great
8,3 Превосходно
Плюсы: The room was nice with a great view, clean and new. Good cleaning service, nice and helpful staff
Минусы: The food is so so, big queues on the breakfast. Plastic glasses for drinks are looking bad and old, not always look clean. The bed was old and too soft for me, not good for the back
10,0 Превосходно
Плюсы: Very upscale beautiful resort. The best food, prepared elegantly. the nicest and most attentative staff you could ever meet. beautiful beaches and pool area. one of my favorite spots on this planet
Минусы: that I couldn't stay longer
10,0 Превосходно
Плюсы: Super well located, clean and the food was great!
Минусы: The sushi station was delish, but it could be faster in the service.
7,0 Хорошо
Плюсы: The food was amazing
Минусы: The hotel was under renovation. No one at the check in mentioned anything about it and put up in a room directly under it.
10,0 Превосходно
Плюсы: Everything was beyond amazing. The atmosphere wows you the minute you step into the lobby to check-in. Jazmin & Donny made me feel truly special & cared for with drinks & accommodations right away! The location was amazing (rights across from a mall so convenient) & the resort itself has something for everyone ! The food/ drinks & top notch service could not be beat ! Never without a drink or activity at hand. We will absolutely be returning :)
Минусы: Only complaint - the vacation rewards presentation (it’s optional) . Took up a good chunk of our last morning even though we were repeatedly told it would only be 30 minutes. Don’t agree to one if you’re not looking to invest money - beware .
6,3 Хорошо
Плюсы: -*** Staff are kind, except the ones who are trying to sell you extra vacation packages -*** Pool was nice and relaxing
Минусы: -*** They try to sell you vacation packages. Several times we went to the lobby to ask general questions about tours, restaurants, etc, but they told us we have to participate in a 45 minutes Sales event during our stay. This is awful for a 5 star hotel that every time guests are asking concierge related questions, they force us to sit in 45 minute presentation regarding some sort of vacation property Sales event. This has to change!!!!! (we were even scared to go to lobby to ask more questions because if they find you, they will not let you go at all. -*** Not much variation in food, restaurants on site are mostly closed due to their schedule or repair. -*** Restaurant schedule they gave us was different than actual schedule. -*** Rooms are so noisy and walls are thin. You can hear conversations of the next door room. -*** Shower would be very low pressure, sometimes you have to wait a few minutes for the water to come back up.
10,0 Превосходно
Плюсы: Beautiful hotel and grounds. Great food and employees.
Минусы: No complaint at all.
8,5 Превосходно
Плюсы: I LOVE THE FACT THE HOTEL WAS RECENTLY BUILT AND IS VERY POSH. LOVE THE DECOR THROUGHOUT THE HOTEL. THERE ARE 3 MALLS RIGHT ACROSS THE STREET WHICH MADE IT CONVENIENT TO GET SLIP AWAY FOR SITESEEEING.
Минусы: ALL STAFF WAS KIND, HELPFULL AND PLEASANT except FOR "JOSE" LOCATED NEAR THE SEAFOOD DINER. HE WAS RUDE AND UNATTENTIVE MOST OF MY TIME THERE.
5,5 Нормально
Плюсы: The rooms are nice, modern, clean and beautiful. The rest of the hotel and the service do not match.
Минусы: We had high expectations for this resort: many review sites rate describe it as one of the most luxurious and modern hotels in Cancun Riviera. It did not meet our expectations at all. The check-in process was long. We arrived at 2.30pm (official check in at 3pm) and were asked to wait around the property. When we returned at almost 4pm, it still took some time to give us the key. Then we got stuck in an elevator. There were no towels at the pool. The barmen at the bar were quite rude. The bar looked dirty and unpleasant. Drinks are cheap. Overall service was very poor (except for the doormen and valet - these guys were excellent). We ended up leaving the property within 1.5 hours, in frustration. It almost ruined our vacation. We are used to the quality of the Ritz, Hyatt and Four Seasons; this hotel may be good for another clientele but we do not recommend it.
10,0 Превосходно
Плюсы: The staff, The modern room, The service, Quality of food and great smoothies! Private beach, infinity pool etc..
Минусы: The paid restaurant, paid Cabanas These should be visible to guests while booking a room online as you are booking an all-inclusive hotel. However other hotels do this as well even worse.
JW Marriott Cancun Resort & Spa - Канкун - Здание
9
9,1 Превосходно (Отзывов: 1 964)
от 19 617 ₽
Обзор Отзывы
JW Marriott Cancun Resort & Spa находится в районе Сона-Отелера, Канкун. Aquaworld (аквапарк) и Интерактивный аквариум Канкуна расположены в 5 минутах езды на автомобиле. Для удобства гостей предоставляется следующее: бизнес-центр, ускоренная регистрация при заезде и ускоренная регистрация при отъезде. Трансфер из аэропорта и обратно (круглосуточно) предоставляется за дополнительную плату, на территории отеля есть бесплатная парковка сотрудником отеля.
10,0 Превосходно
Плюсы: Everything
Минусы: Nothing
2,5 Посредственно
Минусы: This was the worst hotel stay Ive ever had! I didn't get new dental kit for the first two days of my stay, they told me later (after I came back to New York) that new ones will only be provided upon request. So I used the same toothbrush. But when I was about to brush my teeth the last night, the toothbrush was very odorous and smelly and had obvious yellow stains on it. It was apparently used to clean the toilet! I complained to the supervisor on duty who kept saying that there's no reason the housekeeper would do this and didn't offer any apologies to me at all. He promised to give me an explanation the next morning. I waited until 11 am and still didn't get any answer. Later the housekeeping director and another supervisor came to talk to me and promised to write me as soon as possible since I was checking out that day at 12 pm. When I got back to New York, I received an email the next day saying that everything the housekeeper did was up to the Marriott standard, without any explanation about how the investigation was conducted (I took a photo of the toothbrush and left the stained toothbrush for them to investigate) and how my toothbrush was odorous and stained. I replied to the email and have got no response for over two weeks. I continued to pursue the case and finally got an email saying they have investigated the incident and were completely sure the toothbrush was not used to clean the toilet without providing a convincing explanation. I demanded to know the investigation procedure and they said the information is confidential. I made it clear to them I was not seeking monetary compensation in case they might think I'm making this up. But Im not happy with the this result. My trip was completely ruined by the tainted toothbrush, and I left Cancun feeling very upset. This is not how a five-star treats its guests and handles incidents like this. Marriott was implicated in similar scandals.
10,0 Превосходно
Плюсы: Everything
10,0 Превосходно
Плюсы: I don’t know where to begin. This hotel went above and beyond to meet All my needs. I went to relax and was able to do just that. Especially with my view and great room. Get the club 91 package it’s amazing and worth every penny. If you’re looking to party this is not the hotel for you as there isn’t much entertainment. If you’re going for pure bliss you won’t be disappointed
Минусы: Loved everything, I didn’t want to leave
10,0 Превосходно
Плюсы: the staff are the best; we welcoming
Минусы: no
8,8 Превосходно
Плюсы: Beautiful and huge pool area! Great location with nice view. Nice breakfast buffet. Good WiFi
Минусы: Some elevators didn’t work ATM did not work Sometimes suboptimal smell from humidity in the rooms Breakfast room was small so that there were long wait times when outside area was closed
10,0 Превосходно
Плюсы: Our first time in this hotel and we really loved everything. Location was perfect and service was awesome. Food in general was good with lots of options.
Минусы: The fact that because of the seaweed on the beach we couldn't get in the water at all, although we understand it wasn't the hotel's fault.
10,0 Превосходно
Плюсы: The food, the pool area, the cleanness, the staff and the property is beautiful
Минусы: Nothing
10,0 Превосходно
Плюсы: Pool, beach, room, staff; all great
Минусы: There are really only hotel and high end places to eat nearby, so basically forced to have higher cost options on food all the time.
10,0 Превосходно
Плюсы: Everything
Минусы: Elevators were hard to find
10,0 Превосходно
Плюсы: All- location, service, food. Great job
10,0 Превосходно
Плюсы: Great location, clean, had everything needed. No need to venture out.
Минусы: Ocean front and beach access
Beach Palace - Канкун - Спальня
10
9,1 Превосходно (Отзывов: 1 934)
от 32 385 ₽
Обзор Отзывы
When families take all-inclusive vacations to cities like Cancun, they want to be sure that they are truly getting their money’s worth. At the Beach Palace All-Inclusive Resort, they can be sure of it! This resort features top-shelf drinks, fine dining meals, room service, luxurious accommodations, and beach and water activities for each member of the family. This all-inclusive package can help guests to save money so that they can enjoy their stay in Mexico. The rooms here include WiFi, nightly turndown service, a whirlpool in room, mini bar, purified water, CHI hair products, hairdryer, and flat iron, bathrobe, slippers, in-room safe, coffee and tea maker, climate controls, iron, alarm clock, and smart TV with satellite. Guests get all of the comforts of home when they are here. They can also dine at any of the restaurants at the resort including Wok, Tequila, Bocelli, Sky Bar, Stadium Bar, and Terraza. With all of the amenities included here, guests will want to get out and explore. They can find the Isla Mujeres, Mayan Ruins, Dolphin Ultimate Gold, and Coba with Cenote. When travelers are ready to book their stay here, they can do it rather quickly online or on the phone. The multi-lingual staff is ready to help in any way that they can. Rooms do fill up quickly in the summertime here, so it is key to call months in advance to get the room that guests want. Staying at this all-inclusive resort will help guests to build a lifetime of new memories with their friends and family.
8,0 Превосходно
Плюсы: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.
Минусы: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.
6,2 Хорошо
Плюсы: Beach location
Минусы: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.
7,5 Хорошо
Плюсы: Overall, a good place to stay. Plenty of tourists with families. A little old facility but well maintained.
8,8 Превосходно
Плюсы: The Room was great! Beds were super comfortable. The kids loved the little kids center. Beach was clean and beautiful!! And the scents in the lobby is sooooo wonderful, I just loved walking through the doors.
Минусы: This was our first vaca with our kids (9,6). We typically stay at the Sun Palace (kid free) so the difference there was obvious. The restaurants were so busy that the wait time would be over an hour. So we ended up eating room service just about every meal except breakfast.
10,0 Превосходно
Плюсы: Everything, will go to the same hotel when I go back.
Минусы: Nothing liked everything
2,0 Посредственно
Плюсы: Beach.
Минусы: False advertising about amenities and all inclusive package. Credits at the hotel is a scam. Horrible service by some of the staff.
10,0 Превосходно
Плюсы: Palace Resorts are always an enjoyable experience
Минусы: No
The Ritz-Carlton Cancun - Канкун - Здание
11
9,1 Превосходно (Отзывов: 1 819)
от 31 654 ₽
Обзор Отзывы
The Ritz-Carlton, Cancun находится в районе Сона-Отелера, Канкун. Aquaworld (аквапарк) и Интерактивный аквариум Канкуна расположены в 5 минутах езды на автомобиле. Для удобства гостей предоставляется следующее: бизнес-центр, прокат автомобилей представительского класса и бесплатные газеты в холле. Если вы планируете деловое или развлекательное мероприятие, курорт предлагает вам пространство площадью 290626 кв. фут; а также конференц-центр. Трансфер из аэропорта и обратно (круглосуточно) предоставляется за дополнительную плату, на территории отеля есть ограниченная парковка.
10,0 Превосходно
Плюсы: We Love this property and everyone is super nice! The breakfast buffet and beach food service is wonderful! We typically spend all day at the beach...its absolutely Beautiful!!
Минусы: The only thing I didn't like was the crazy amount of seaweed...but I know the Ritz has no control over that! :) But they usually do a great job of keeping the beaches clean....there was just so much this trip.
10,0 Превосходно
Плюсы: loved everything. lovely experience
10,0 Превосходно
Плюсы: Excellent service. Everyone one was friendly and attentive.
Минусы: There were a lot of seaweed on the shore. Aside from that everything was perfect.
10,0 Превосходно
Плюсы: The whole team are the kindest and attention people that I had ever seen in a luxury hotel
Минусы: Nothing. It was absolutely perfect.
9,3 Превосходно
Плюсы: Cleanliness anf staff friendliness
Минусы: The expensive cost of mesls
10,0 Превосходно
Плюсы: Every thing really . The location , the rooms , the cleanliness , the service , the dedicated staff especially at the beach and pool areas , the comfort and the ambiance in general .
Минусы: Claiming that the hotel is crowded ,They tried to give me lower floors room though I did not book the lower floors ! I was upset at the beginning as I do not like the noise from the pool but they immediately moved me to the 7the and 5th floors . Seaweed was not a problem at all during our stay as the hotel was taking a great care in cleaning the beaches regularly and the problem was minimal that it didn’t affect our swimming or beach activities .
9,3 Превосходно
Плюсы: The hotel has a very nice breakfast. It is right on the beach. Great location. Two outdoor pools. Cabanas on the beach and attentive wait staff.
6,8 Хорошо
Минусы: Staff & service was very friendly. Although, the hotel feels dated - for the amount of money I spent, I feel some amenities (even 1 complimentary alcoholic beverage a day) should be included. Also many other hotels I’ve stayed at are far more modern and simply have a far more luxurious feel for the money. Again, staff is great, but I probably would not choose ritz over other hotels.
8,3 Превосходно
Плюсы: Все понравилось
Минусы: Нет
9,5 Превосходно
Плюсы: I felt house keeping and cleanliness was excellent Concierge was very informative The hotel was luxury
9,5 Превосходно
Плюсы: Food was amazing. Staff attentive, all round great stay as usual
10,0 Превосходно
Плюсы: The hotel, staff, top service around premices.
Минусы: The beach. Always waves and wind a part of sea wead... if you go for the beach you can forget it...
Royal Service at Paradisus Cancun - Канкун - Здание
12
9,1 Превосходно (Отзывов: 1 053)
от 29 193 ₽
Обзор Отзывы
Take your experience to the next level and enjoy a dream vacation with exclusive services and personalised attention at Royal Service at Paradisus Cancun. A luxurious adults-only resort in the secure hotel zone in Cancun on the shores of the Caribbean Sea. Rest in the magnificent rooms and suites, relax in the YHI Spa or savour the delicious cuisine in its 10 restaurants and 9 bars. And if you still want more, enjoy life-enriching activities in the heart of the tropical vegetation.
10,0 Превосходно
Плюсы: My stay here was way beyond my expectations. Since I was a kid I wanted to stay in this hotel because it was appearing in some telenovelas that were widely popular in my country. I had amazing experience, everything was spectacular, from check in to rooms, food, view.
10,0 Превосходно
Плюсы: The royal service is amazing. Was perfect
8,8 Превосходно
Плюсы: The staff was great!
Минусы: That our room didn’t have a jacuzzi tub
Hard Rock Hotel Cancun - Канкун - Спальня
13
9,0 Превосходно (Отзывов: 4 917)
от 32 119 ₽
Обзор Отзывы
The Hard Rock Hotel Cancun offers guests a relaxing and scenic all-inclusive experience for singles, couples, and families. The hotel is hip and modern, with a full range of amenities and activities to ensure that guests are never bored. The hotel offers a wide selection of accommodations that will suit parties of all sizes. Each room comes with a double Hydro-Spa tub, a private balcony, a mini bar, flat LCD TVs with satellite access, a Bluetooth-enabled clock radio, and the hotel’s Rock Spa brand of amenities. Other special hotel features include a top-shelf, in-room liquor dispenser, room service, unlimited access to the golf course, fitness center, pool and beachside services, free Wi-Fi, and unlimited phone calls to the continental U.S. and Canada. All packages are all-inclusive, meaning that guests have 24/7 access to food, cocktails, and in-room drinks. There are nine world-class restaurants that guests can choose from including Zen for Asian-inspired fine dining, Ciao for internationally inspired breakfast and Italian cuisine, or Ipanema, which serves the Caribbean and authentic Brazilian food. There are also other delis and cafes that offer a variety of casual dining experiences. The Hard Rock Hotel Cancun makes it easy for guests to relax with several pools and a full on-site spa. Guests can take advantage of massages, facials, body treatments, and other techniques that will rejuvenate the mind, body, and soul. The hotel has a lagoon-style pool, water sports activities, swim-up bars, and three outdoor Hydro-Spa tubs. Guests can also experience local cultural attractions like Chichen Itza, Tulum Express, swimming with dolphins, jungle tours, and scuba diving. The Hard Rock Hotel Cancun offers guests a rock star experience without the hassle. Beautifully situated along the beach, this hotel strives to provide something for everyone.
10,0 Превосходно
Плюсы: Everything
Минусы: Nothing
10,0 Превосходно
Плюсы: Thanks to Juany, she makes my husband bday very special while were staying in the hotel, Juany knows how to give excellent service and she makes my family feel at home in a very special ways.everyday she ask us if everythings alright if we are enjoying our stay there. Nice to meet a people like Juany, now it becomes memorable to us our stayed there. I hope to meet her again in the future☺️
7,5 Хорошо
Плюсы: Staff was friendly and helpful, scenery was beautiful from room and food was good.
Минусы: Reception desk never answered the phone we literally called everyday with no answer, when I mentioned to one of the staff that the reception desk never answers her response was no as if that’s the norm. We had the room cleaned one day out of the entire stay and all trash was left in the room literally only the bed was made; Soda cans, plates from room service and all other trash was left behind and Mini bar was not restocked. This hotel is nice but should be a bit better especially with how much is being charged per night.
10,0 Превосходно
Плюсы: Great hotel! Everything was perfect-- very good food, comfortable bed, big shower, tv and ac worked great. The pool is super fun and the bar inside it had great coctailes. Could'nt ask for more
10,0 Превосходно
Плюсы: The staff, the hotel and the view
7,5 Хорошо
Плюсы: Отель расположен почти в самом центре, можно пешком пройтись, рядом несколько ресторанов в которые хочется ходить, очень вкусно!!! Отель конечно не новый, многое можно заменить, но берет своей атмосферой всегда весело, еда вкусная! Алкоголь отвратительного качества, напомнило Турцию, где все включено, но лучше бы не включали, виски низкого качества, ром тоже (такое ощущение что разбавляют), коктейли одно название что он алкогольный!!!!!! Бармен на бассейне с музыкой придумал себе что он в ночном клубе, даже жаловались на него, ходил с надменным лицом...., очень странно было видеть такое! В целом отели 4, обслуживание 4, еда 5+
Минусы: Бармен на бассейне, отель требует реконструкции
9,5 Превосходно
Плюсы: Excellent Staff Great Food
Минусы: Nothing
10,0 Превосходно
Плюсы: The food and the staff who work in hard rock is friendly
10,0 Превосходно
Плюсы: Отдыхали с 10.11.18 по 24.11.18. Отдых был на 5+. Прекрасные номера со всеми необходимыми принадлежностями. Очень хороший пляж с широкой береговой линией. Да, были водоросли, но они убираются постоянно и берег абсолютно чистый. Официанты на пляже трудятся в полную силу, любой каприз исполняют в мгновение. В ресторанах очень разнообразная и качественная еда. В ассортименте есть практически все, что пожелаешь. Данный отель предназначен именно для комфортабельного, спокойного и отличного отдыха!!!
8,8 Превосходно
Плюсы: Beach, pool area, kids club, activities, drinks, food
Минусы: Balcony doors need to be replaced because too much noise coming from outside,
8,8 Превосходно
Плюсы: Property is first class and beautiful, rooms are great with a hot tub included and a great pool and two excellent pool bars. So many staff walking around making sure you have everything you need ,drinks, food ,everything . Entertainment was great for the most part with always something interesting going on and a great team of young dancers who keep you entertained the whole day. Beach area was exceptional and clean. Drinks are top notch and have many choices. Ipanema restaurant was fantastic and the buffet was always with so many great choices. Everyone is so helpful and friendly. We stayed at another all inclusive before hard rock and the difference is unbelievable, so much better we ended up booking another two nights at hard rock because it was so good.
Минусы: Minibar and toiletries will not be restocked if you don’t leave bribes in the fridge or the room . I don’t believe in tipping to get basic toiletries supplies and the mini bar restocked. We tipped good waiters and outstanding service not basic services that in an all inclusive hotel for these prices should be first class. The hotel says the tips are included in the all inclusive rate and you are paying a huge price to stay here I think that these services should be professional standard. Hard to get sun beds without getting up early and leaving towels on the beds to reserve your place which I don’t like doing but with everyone doing the same you kind of have to to get a place. A bit more entertainment for late at night would be good, no one seems to want to go to the late night dj held in one of the reception rooms. Being hard rock hotel they should probably have more live bands which I think people would stay to watch. A little bit pricey but totally worth it with just the minor issue of the mini bar and toiletries. They could leave a few snacks in the room at the price you are paying too.
8,3 Превосходно
Плюсы: Good property
Минусы: All ok could be a bit better for price you pay
Marriott Cancun Resort - Канкун - Здание
14
9,0 Превосходно (Отзывов: 4 094)
от 14 563 ₽
Обзор Отзывы
Marriott Cancun Resort находится в районе Сона-Отелера, Канкун. Aquaworld (аквапарк) и Интерактивный аквариум Канкуна расположены в 5 минутах езды на автомобиле. Для удобства гостей предоставляется следующее: бизнес-центр, ускоренная регистрация при заезде и ускоренная регистрация при отъезде. Предоставляется бесплатная самостоятельная парковка.
10,0 Превосходно
Плюсы: Comfortable bed and direct access to the beach.
9,5 Превосходно
Плюсы: Cleanliness, location and friendly staff
10,0 Превосходно
Плюсы: I loved the place from the time we got in customer service was a 10+ My room was clean like twice a day and one of the nights we came to a beautiful bed full of Rose petals. My husband and I were on our honey moon that we never had when we got married 33 years ago. Thank you Marriot and to Roxana our room expert. I will comeback for sure
Минусы: Everything was perfect
10,0 Превосходно
Плюсы: Great location and the staff is amazing! The lobby was under construction during our stay but it didn't affect us! We would stay there again!!
Минусы: I liked everything about it! I can't wait to go back and see the new modern looking lobby!
10,0 Превосходно
Плюсы: Everything excellent service
9,5 Превосходно
Плюсы: The ocean view and breakfast buffet was the best part of the property.
Минусы: I didn’t like how the housekeeper kept unlocking the screen door to my balcony after I kept locking it. Also I didn’t like how they barely put alcohol in my drinks that I kept ordering. All of my drinks that I purchased were all watered down.
10,0 Превосходно
Плюсы: Everything was great!
10,0 Превосходно
Плюсы: I was absolutely blown away with the service from this hotel. The rooms are clean and always touched up a FEW TIMES in the day :) , we had a good view- slightly facing the ocean, but it also had the walk out to the ocean
Минусы: The two things I wasn't happy about was the additional fee at the hotel that I was not informed about in advance. And they did not have all inclusive breakfast.
9,5 Превосходно
Плюсы: The property was under construction and although the access to my room was detoured, the trouble was insignificant as the staff and service I received was impeccable!
Минусы: What I did not like about the property was the beach. The sand was harsh, we had to look out for peddlers walking up to us causing us not to enjoy the water, and the beach was filled with sea weed. In addition, I did not appreciate the pool chairs and side tables not cleaned off. For instance, there were dried coffee/juice spills on the lounge chairs and food particles that we had to clean off prior to placing towels down.
2,5 Посредственно
Плюсы: The hotel is very very dirty; we lived here for three days, the bed sheet makes both of us allergy to some first substance on the bed; the whole business trip is tollally ruined
Минусы: Dirty dirty dirty very dirty; also facilities is very old, the elevator; both of them are broken; you have clime up the stair; and when the allergy happened; the staff are not helpful at all
10,0 Превосходно
Плюсы: Excellent facilities; from the welcoming outside the doors, to the appeal and greate taste for decor and quality of structures. Food was not only with great variety, but taste, presentation and flavor was just beyond perfect!!!
Минусы: The construction and remodeling was not appealing and definitely did take some of the glamour and appealing. Maybe it should give a warning for clients that construction and renovation is taking place.
7,5 Хорошо
Плюсы: Location
Минусы: There was no sleeper in the room....towels were pretty old ...not much variety in the food and over priced.....they were doing some renovation work in this high season which was very noisy ....lift was not working one day without any prior notice
The Royal Sands - Канкун - Здание
15
9,0 Превосходно (Отзывов: 4 089)
от 19 484 ₽
Обзор Отзывы
Located in beautiful Cancun, Mexico, the Royal Sands Resort includes so much for its guests. If guests want a perfect view of the Caribbean shoreline, this hotel has it all. The white beaches and crystal blue waters will take anyone’s breath away. The Royal Sands is the perfect getaway for relaxation. There are three infinity pools on site and the hotel is located right on the beach. Guests can go snorkeling, play tennis, golf, beach volleyball, and soccer all at the Royal Sands. There is a 24-hour fitness center that features some of the most modern equipment for guests that are trying to stay in shape. At the spa, guests can be pampered with massages and other wellness treatments. Each room at the Royal Sands has a private balcony, high speed Wi-Fi, comfortable beds, flat screen televisions, mini-fridges, microwaves, coffee makers, and the larger suites have a full sized kitchen. For guests who are determined to have a full Mexican dining experience, the restaurants at the Royal Sands are like no other. There are a variety of cuisines available for the guests of the Royal Sands Resort. The Hacienda Sisal serves authentic Mexican food and the Char Hut serves drinks and appetizers and guests can even wear their swimwear while taking a break from playing in the sands and water. For those looking for a romantic getaway or just a family vacation, the Royal Sands is a hotel like no other. Guests can truly experience the beauty of the Mexico beaches and majestic crystal waters.
10,0 Превосходно
Плюсы: The pool, restaurants and facilities are really nice
Минусы: We had no problems or issues
9,2 Превосходно
Плюсы: отель огромный, еды много , но нам показалось все не вкусным. хороший пляж и теплый бассейн с баром, контингент в основном американцы.
Минусы: вечерней программы нет, еда
9,5 Превосходно
Плюсы: All the services in the hotel are comfortable and perfect.
6,8 Хорошо
Минусы: Beware of your belongings in the room. There is theft which I reported directly to the hotel manager, even emailed her. No response whatsoever!
8,3 Превосходно
Плюсы: Being right on the beach. Food was pretty good at each restaurant.
Минусы: We didn’t read the small print that said your room might get changed if you stay over on a Saturday night. So we didn’t want to chance that and opted for a change at check-in to a room you don’t have the chance being bumped out of. The problem was we reserved a one bedroom junior suite, but we ended up in a regular hotel room with a mini-fridge and a toaster and a VERY small balcony.
8,0 Превосходно
Плюсы: The location was excellent, The beaches gorgeous and the view from the room fabulous
Минусы: I knew I had to change rooms, but the process was handled SO SO poorly I would not return to the property. This was true of other guests that I spoke to as well. Traveling to alternative restaurants was not convenient or my cup of tea. Having two lobbies caused a myriad of issues.
10,0 Превосходно
Плюсы: It was VERY clean and it was better than the pictures. We weren’t expecting the rooms to be as big as they were and the view and balcony were great! I would recommend .
Минусы: The food wasn’t the best but we went to the sister restaurants and they were very good and they were all included . Also the Char Hut wasn’t bad.
6,8 Хорошо
Плюсы: We paid for all inclusive, but they didn't give us anything for two days we had to call them to put sodas in the refrigerator they said its stocked with 4 sodas, 6 waters, 4 beers and you go to designated restaurants that you have a limited choices. you'll get charged if its not on their inclusive, never heard that before.
Минусы: The second location that was given on the 5th floor was old and out dated, the workers would gather in the hallway in the mornings and converse at top of their voices, someone is always telling them to sssh. When you order breakfast it took at least an 1hour to get it to you and if you order pancakes even when you tell them to bring the syrup no syrup and you have to wait another 1 hour before you get it. Everything is cold by then. No paper towels.
5,0 Нормально
Плюсы: Beach was awesome
Минусы: All inclusive was not worth the money. Food was terrible and selection was sub par. Every time you visited the buffet they required that you leave your room card with the waiter. Speciality restaurants not on site & food was awful.
10,0 Превосходно
Плюсы: Everything
Минусы: Everything wasn’t good
10,0 Превосходно
Плюсы: Everything was excellent about this hotel, however we have the most enjoyed the food. The hotel offers great services. The staff is very friendly and helpful and they smile all the time. The beach is being cleaned every day for seaweed.
Минусы: Nothing
10,0 Превосходно
Плюсы: Very clean and staff are very kind!
Минусы: Have to sign the bill every time.
Hyatt Zilara Cancun - Adults Only - Канкун - Здание
16
9,0 Превосходно (Отзывов: 3 469)
от 36 508 ₽
Обзор Отзывы
When it comes to modern resorts that are all-inclusive and geared towards adults, Hyatt Zilara Cancun is a popular option among many. It offers over 300 hundred suites that easily cater to the needs of a variety of travelers and tourists. All of them include contemporary decor along with outstanding views of the ocean, pool, and resort. Hyatt Zilara Cancun is easily accessed from the airport via complimentary shuttle or private transportation. Area attractions include the Interactive Aquarium to the south, numerous parks in the surrounding area, and even golf courses that guests can take advantage of to play a round or two during the day. The rooms at Hyatt Zilara Cancun have a fun and relaxed atmosphere, and check in is at 3 p.m. daily. Accommodations vary in size all the way from those which are a few hundred square feet with cozy beds, TVs, full bathrooms, and balconies, to penthouse suites that offer over 1,300 feet of floor space, vanity counters, spacious bedrooms, dedicated living rooms, dining rooms, telescopes for stargazing at night, double whirlpool tubs, complimentary bathrobes, LED satellite TVs, coffee makers, exclusive access to the Chef's Plate gourmet restaurant and more. Hyatt Zilara Cancun has a lot to offer in terms of in-house dining and activity options. There are a total of six options when it comes to food as well as five separate bars. Guests can indulge in open-air seafood restaurants and a la carte options that overlook the sea. Those staying here can also drop in on nightly entertainment that features a celebration of Mexican culture and Venetian carnival shows, as well as play games, take art classes, attend culinary lessons, experience wine tasting, water sports, and more.
8,8 Превосходно
Плюсы: Staff was wonderful. Everyone was very nice and helpful. Property was very clean, everything felt well maintained and the room was spotless. For an all inclusive the food was surprisingly good, breakfast at pelicans was great and we never had an issue waiting for a table at any of the restaurants
Минусы: A movie was being shot during the entirety of our stay which caused the beach to be mostly covered by the movie set. The hotel did not alert us in advance or tell us when we even got to the hotel and checked in. We were inconvenienced during our whole stay, having to stay out of the way and having restricted beach and ocean access. They also told us they only served alcohol 11am to 11pm but then that didn’t end up being totally right. Don’t stay here if you want a very lively nightlife, it all shuts down by 1130pm.
10,0 Превосходно
Плюсы: I loved everything about this hotel, I am picky I grow up in the grounds of a wonderful all inclusive compliments to my mother’s job....Thanks Mom. So it’s hard to impress me....and I am impressed......Thanks guys....I will be back.
Минусы: -
10,0 Превосходно
Плюсы: Everyone was amazing ! The food was delicious , we had a lot of variety to choose from. The drinks were great , they had top shelf drinks that you can just request for . The staff was professional and very attentive. I am beyond pleased and happy.
Минусы: Everything was perfect , the only down side was that they were filming a movie on site so I feel Like I didn't get to fully appreciate the resorts lobby area .
8,3 Превосходно
Плюсы: Restaurants, pool
Минусы: Jacuzzi not working and light problem. Poor quality of free alcoholic beverage. Very hot opened reception. Arrived at 2am, keys didn't work and I had to change 3 times to an other bedroom.
10,0 Превосходно
Плюсы: This is great hotel! I had one of the best vacation in my life. Cancun is great too!
10,0 Превосходно
Плюсы: This resort was incredible. Exceeded our expectations. Couldn’t have picked a better resort
Минусы: I wish the pool was open later
10,0 Превосходно
Плюсы: When you enter the place is amazing beautiful from when you walk in. Staff very nice and helpful. Food was amazing we tried to eat in all restaurants but didnt stay for too long. They have night entertainment which is pleasing to watch. By 5ish the sun starts setting due the building covering so get your tan on early.
Минусы: Check in is exactly at 3. We got in really early and had to wait. Im sure if it wasnt busy they would have been able to check us in early but that was the only bad thing. Bathrooms do need to be updated. It was a bit confusing when it came to operating the shower.
8,3 Превосходно
Плюсы: Huge place. Even though they were completely booked the hotel never looked crowded. Staff was amazing! Pool party was also lit! The food was okay. My wife and I stay in the swim up suite and again it was amazing!!
Минусы: Other than the hotel manager telling me she going to call the cops on me. Everything was okay.
10,0 Превосходно
Плюсы: The staff works exceptionally hard to make sure you're well taken care of and pleased with your visit.
10,0 Превосходно
Плюсы: Everything was fantastic.
10,0 Превосходно
Плюсы: Amazing staff, wonderful facility, Great food!! Will go back again!!
6,3 Хорошо
Минусы: We had booked our stay for four nights looking for a relaxing getaway. The first morning we walked into the lobby we could not move-there were people everywhere, cameras, cameramen. The entire lobby and central bar was off limits to the guests at the resort. This went on from 6:30 am until bedtime. We had no clue what was going on, and had to ask someone at the hotel who then told us they were filming a movie there. We were not told this when we checked into our room the day before. We could not access the front door, front desk or enjoy the lobby's seating and the main bar. We were very inconvenienced for the entire day and had to walk around the outskirts of the resort to get from the pool to the restaurant. On our last two days, they moved the filming of the movie to the beach and resort's pool. We were not allowed to use half of the pool and they occupied a good portion of the cabanas that were there for guests whom paid to stay at this place. We have to sacrifice our comfort for the movie. There were people everywhere, moving furniture around by the pool while we were trying to swim. If I had known this prior to my trip, I would not have stayed here, as it wasn't as relaxing as a vacation should be!!! I spoke to the staff about this and they offered a free upgrade next time I come. Unfortunately I would not spend the money to come back, so therefore that is useless to me. They did not offer ANY compensation for the money we spent only to be inconvenienced by the movie crew and props and loud noises all over the resort. I find it very unprofessional that we were not made aware of this prior to coming on our trip or even at check-in, nor were any of the other guests.

Канкун, Centro de Convenciones de Cancún — лучшие отели рядом

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Grand Fiesta Americana Coral Beach Cancun - Канкун - Здание
1
9,2 Превосходно (Отзывов: 3 435)
от 22 876 ₽
Обзор Отзывы
Grand Fiesta Americana Coral Beach Cancun находится в районе Сона-Отелера, Канкун. В нескольких шагах расположены Пляж Форум-Бич и Пляж Караколь. Для удобства гостей предоставляется следующее: бизнес-центр, ускоренная регистрация при заезде и ускоренная регистрация при отъезде. Трансфер из отеля в аэропорт (круглосуточно) предоставляется за дополнительную плату, на территории отеля есть бесплатная парковка сотрудником отеля.
6,0 Хорошо
Плюсы: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.
Минусы: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.
6,8 Хорошо
Минусы: The hotel seemed a little bit lacking liveliness but maybe thats because the time we went was not too busy.
9,5 Превосходно
Плюсы: The staff, location
Минусы: Expensive restaurants, annoying membership seminars
9,5 Превосходно
Плюсы: The club
10,0 Превосходно
Плюсы: Great service
Минусы: My suite was far from the elevator
10,0 Превосходно
Плюсы: This is a great hotel with very friendly staff. They make you feel important from the moment you walk in. If you go to eat in the resort your room will be cleaned again wile you eat. They have 24hr room service at very reasonable prices. There spa is top notch. The beach view is breath taking.
Минусы: It is hard to find something that we didn’t like but if there is something, it would be that the breakfast wasn’t included in the price witch is included in similar hotels.
9,3 Превосходно
Плюсы: The hotel was beautiful with many amenities and good restaurants to choose from. The pool was very nice and staff there were great! Our room was very nice, ocean view, roomy and comfortable! Unfortunately we didn't stay long enough to enjoy all they had to offer.
Минусы: We didn't like be solicited by one of the staff members immediately after checking in. We were pressured to give some of our time to hear a presentation on joining their member club which was only supposed to last 45 minutes and would be done during breakfast. It ended up being 1 1/2 hours and the presentation was done after breakfast. We also found out that the members program was also a scam when we researched after leaving the presentation. Thank goodness we knew not to jump into signing up for something with out research plus we were not there to waste time on joining some type of time share. So unfortunately that put a bad feeling on the hotel with us.
10,0 Превосходно
Плюсы: We love Everything.Specially Lizbeth in front desk she made us happier.She upgraded us because we are in honeymoon.Because of her great welcome we extended 7 days. I recommend this hotel
Минусы: Nothing
9,5 Превосходно
Плюсы: It was very clean .
8,8 Превосходно
Плюсы: Yes loved it.
Минусы: Didn’t like the fact they didn’t tell us we could kayak for free. And didn’t like the fact you have to pay for a third person even tho it was a double standard room. Only 3 ppl is allowed max to that type of room.
1,0 Ниже среднего
Плюсы: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.
Минусы: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.
9,3 Превосходно
Плюсы: The hotel was lovely! Went to the spa and got a relaxing massage (it includes the 10 step hydrotherapy) while my friend hit the gym. We both loved our experience (jet skiing, lounging around the pool).
Минусы: The only thing that was a bit pricey was the breakfast buffet (not worth it if you’re stuffed after 3 pancakes) but the choice and variety of food was amazing
Intercontinental Hotels Presidente Cancun Resort - Канкун - Здание
2
9,0 Превосходно (Отзывов: 1 904)
от 15 827 ₽
Обзор Отзывы
InterContinental Presidente Cancun Resort находится в районе Сона-Отелера, Канкун. Пляж Караколь и Выставочный комплекс г. Канкун расположены в 15 минутах ходьбы. Для удобства гостей предоставляется следующее: бизнес-центр, бесплатные газеты в холле и химчистка или прачечная.
8,3 Превосходно
Плюсы: Great beach, nice heated pools, location
Минусы: Price/value relationship of food and drinks. Rooms too small.
7,5 Хорошо
Плюсы: It smelled very good the second we walked in and everybody was very friendly.
Минусы: The room wasn’t cleaned properly throughout the day.
4,3 Нормально
Минусы: I checked into your hotel in Cancun late afternoon on Thursday, went directly to the pool and dinner came back and the temperature in the room was 76°. I hadn’t noticed previously because I hadn’t spent any time in the room. I set the temperature down to 65 and went to bed hoping the room would cool overnight. When we woke up it was still 76 and we immediately called the front desk for maintenance. We waited for him to arrive instead of enjoying sleeping in on our last vacation day. He determined it would take 2 to 3 hours to repair the AC. The front desk called & I simply requested a free breakfast for the two of us as a amicable solution to having spent our time in a room with little to no AC. We were offered to switch of rooms at 10 AM , but we were checking out in only a couple hours so it was really pointless to pack up, move to another room, unpack and then repack to check out. The front desk said they would get back to us about the free breakfast, but didn’t & after waiting 20 minutes I contacted them again, they offered one breakfast not two. I requested to at least get the two breakfasts as I wasn’t even going to purchase another breakfast, they said they would call me back in five minutes.15 minutes later with no return call I contacted them again, they again said let me get back to you in 5 to 10 minutes to see if we can give you the second breakfast. When I didn’t hear back by 10:30, (breakfast ends at 11) and we are already spent our entire morning trying to resolve this irritating situation, we went to breakfast assuming that surely they would give us two breakfasts for having a room with no AC and we had the two breakfast, then went to the front desk who informed me all I was getting was 50% off my breakfast. I think for a four-star hotel this experience was inexcusable & petty.
8,3 Превосходно
Плюсы: The beach was the cleanest in the area - better than with more expensive hotels which had some seaweed at their beaches
Минусы: some walls at the corridors obviously require some refurbishment
8,0 Превосходно
Плюсы: The food here is really good. Wish there would have been a bit more attention to service on the beach. The pool side bar was also very slow to get us drinks even when there were only 4 or 5 people sitting at the bar.
10,0 Превосходно
Плюсы: Nice
10,0 Превосходно
Плюсы: The beach of hotel is very good and area is the best. It’s close to centre of zona hotelera. Rooms are wide and clean. There is a good cafe who’s name is urban we had breakfast, it was delicious. You should try to stay.
Минусы: The corridor which go to rooms is so long.
9,3 Превосходно
Плюсы: Fantastic beach, the most beautiful in the area.
Минусы: Uncomfortable beach chairs/beds. Noisy watersport vehicles rentable. Hotels nearby were playing very loud music most of the daytime
9,0 Превосходно
Плюсы: Staff is friendly, hotel is modern, food was much better than we expected.
Минусы: Prices were higher than expected. Similar to Florida prices.
10,0 Превосходно
Плюсы: Excelent food!
8,3 Превосходно
Плюсы: the space, I didnt feel crowded, the natural fauna and flora was great, the iguana was a bit scary, the cat was friendly, the crab bit my toe
Минусы: the beds are very soft, my back hurts and my elderly parents had back pain all week. staff great music was ok, sometimes old fashin and loud
2,0 Посредственно
Плюсы: The room was charged and I was never able to check in had to look for another last minute hotel
Grand Park Royal Cancún Caribe - Канкун - Здание
3
8,6 Превосходно (Отзывов: 5 041)
от 19 218 ₽
Обзор Отзывы
The Grand Park Royal Cancun Caribe Resort offers all inclusive resort packages at family friendly, affordable rates. These packages include unlimited snacks and meals, including vegetarian, and other dietary options. Located on the hotel property are eight restaurants. Guest may also enjoy 24 hour room service to make each stay all the more enjoyable. All gratuities are included. Scenic views from the floor to ceiling windows display the deep blue colors of the Caribbean Sea along the property on all sides. In between the waterfronts are the landscaped tropical gardens for all to enjoy the beauty. White sands line the beaches on the hotel property with umbrella covering and water gear available upon request. Non motorized sports equipment is also available for guests to add to their water fun and excitement. Rooms are available with balcony views so guests can continue to enjoy the views of the Resort area and the sea from their rooms. Every room features two double beds and a sitting area designed for individual need and comfort. Each bathroom features a new marble bath area and is lined with a Mexican tile design. Other amenities include an in-room safe, a crib upon request, hairdryer, and one free room service request every 24 hours. Each day the Hotel offers two daily activities including indoor and outdoor events. The activities schedule will be available upon arrival. The Grand Park Royal Cancun Caribe is a family friendly, elegant Hotel destination or an all inclusive resort at the choice of each guest.
5,5 Нормально
Плюсы: Nice facility beautiful view nice rooms
Минусы: Staff very rude They have stupid policies in place The phones were out in the rooms so we couldn’t order room service My safe broke with my passports in it they said the battery went out We had ants in the room for the first three days
9,5 Превосходно
Плюсы: Variety of foods
Минусы: music all day , specially very loud
3,3 Посредственно
Плюсы: The people in the cocay restaurant very nice.
Минусы: The front people provided very bad service and attitude, the manager Alberto very bad and cheap attitude, hotel wasn't available for a day pass, access for handicap very poor in the hotel not enough ramps. To much money paid for such a bad experience in Grand Park Royal Cancun it makes you feel very unwelcome.
10,0 Превосходно
Плюсы: It was super nice and clean
Минусы: Food was about a 6 but still good
4,5 Нормально
Плюсы: Bartenders were nice
Минусы: It’s definitely dated and needs some major renovations. They were hosting 450 high school graduates which made for a bad stay for me and my friends. We get it, we were 18 once too but they hotel should have told us or warned us during booking. We actually tried to check out but the hotel refused to refund us our money so we were stuck there. The food was probably the worst hotel food I’ve ever eaten. The pizza place was the best which is pretty sad to say. They advertise as “all inclusive” but we were charged for ordering wine to our room which is ridiculous given we had a swim up pool and wanted to enjoy it. All in all the management was rude, the hotel is old, and the food was not good. I felt like I got ripped off and taken advantage of. I love Cancun and every time we left the resort we had a great time. Coming back to the hotel was a buzz kill for sure.
7,0 Хорошо
Плюсы: Mostly friendly staff. Room was nice. Beach was beautiful. Plenty of food and drink. Good food variety
Минусы: Noisy by the pool. People smoking in the pool. Very noisy neighbours. Others were given a welcome & orientation but for some reason I wasn’t. Management promised a bottle of bubbles for my birthday but after asking 3 seperate times I gave up
10,0 Превосходно
Плюсы: The Hotel was fantastic. All the staff were friendly and helpful. The food was incredible. The buffet meals were really beautiful as well as restaurants. Activities arranged by hotel staff were so much fun. Tours were arranged by Expedia who have a desk at hotel. The snorkelling tour took us to 3 different Cenotes and we snorkelled through caves as well as cliff jumped and zip lined. Pools at the hotel were warm and the ocean was warm and crystal clear with a lifeguard. This hotel exceeded all expectations.
Минусы: We loved everything about this hotel.
8,3 Превосходно
Плюсы: I loved the pools, the cleanliness, and the scenery.
Минусы: How early some of the restaurants closed.
10,0 Превосходно
Плюсы: Had a great time hotel was beautiful and food was amazing.
Минусы: Wish there was more options for not using the stairs. Hurt my knee was having trouble climbing so many stairs.
9,2 Превосходно
Плюсы: Приветливый персонал, обслуживание в общепите и ресторанах на уровне. Классный пляж, лежаки.
Минусы: Ограниченный выбор еды, фактически одно и тоже каждый день. Мало развлечений, анимация оставляет желать лучшего.
10,0 Превосходно
Плюсы: Great place will come back
Минусы: Food was a little bland but still not bad
5,8 Нормально
Минусы: Море грязное, водоросли, штормило постоянно. Купаться невозможно; даже если особой опасности нет и шторм в 2-3 балла, то запоёт на купание не снимается и спасатели не дают войти в море.