Homewood Suites by Hilton Indianapolis Keystone Crossing

NOTHING

I WAS NOT GIVEN THE RATE THAT WAS PROMISED WHEN I BOOKED THE HOTEL. IT WAS MUCH HIGHER.

Location.

Room was old and a lot smaller than it appeared on line. Bed's were very uncomfortable. Loud neighbors. Hallways were dirty. Cabinets in the kitchen were chipped and peeling (laminated). I expect more from a Hilton.

Was very disappointed with the entire experience there.

First of all, did not have the room I reserved, had reserved a two bed room, and recieved only a one. Was not able to check in at the time I was promised. The carpet in my room was wet, and never dried the entire time we were there. The cable in the living area in my room wasn't working and they said they didnt have anyone to come in and fix it. So after about 45 minutes i finally was able to figure it out. The police activity by the pool area didnt make me feel very safe with my two little daughters. And even though I paid for a two bed room, and only recieved a one, they would not discount my bill at all.

The location was great and there were some good restaurants within walking distance. We liked that breakfast was included.

Our room was not ready at check in.The staff didn't seem to know which rooms were clean.When we got to our room it did not seem clean.There were spots on the walls, lampshades & curtains.The second bedroom air didn't work. The entry landing was filthy

Pool was clean.

Checkin time was 3pm. We arrived at 2:45pm and weren’t surprised the room wasn’t ready yet. We were ok to wait a few minutes-but the room was still being vacuumed when we arrived tired and ready for dinner at 6:15pm. Supervisor said they were short staffed and running behind. THEN: The 2 queen size beds were Smaller than the size of double beds, and the housekeeping supervisor came to the room and confirmed they were queen size. One of our worst stays ever. We told them they should change the room description to eliminate the queen listing and call them double beds.