Флоренция — отели

Плюсы: Loved it -great location, staff was great , beautiful and very clean

Плюсы: Номера большие( для Европы), чистые, просторная ванная, хорошие завтраки, отличное месторасположение, персонал внимателен, услужлив, отель оказался лучше некоторых 5*

Плюсы: Location , staff are great

Плюсы: Friendly staff, amazing location, beautiful spacious rooms.

Минусы: Nothing

Плюсы: What isn’t there to like! Everything from the moment you arrive to the moment you leave is a 5 star personal service , absolutely excellent. The staff are extremely attentive and friendly. The rooms are amazing, very well equipped and fitted to an extremely high standard. Complimentary drink on arrival, Happy hour in the bar with a complimentary buffet were wonderful touches to a perfect stay in Florence.

Минусы: Nothing to dislike

Плюсы: Ok

Минусы: Nothing

Плюсы: The room was perfect. The hotel an

Минусы: The breakfast was the only thing that let it down, we ended up eating out instead after day 1.

Плюсы: We initially decided to stay here because we needed a room for four people, which turns out is a bit challenging to find in Florence. Room was renovated and clean, staff was friendly and very helpful, and location was superb. We really loved it! Considering making this our go to for our frequent trips to Florence

Минусы: Happy hour, which is included, was a nice touch, but the quality of the food left something to be desired. Certainly not a reason to not stay here!

Плюсы: The location was amazing just around the corner from the Duomo but quiet.

Минусы: It was all good, if being pedantic maybe the lack of a coffee machine in the room or a view for the price.

Плюсы: Location just perfect, close to everything. Very clean and comfortable. Amazing Staff, very friendly and very, very helpful. Nice bar with very good service. Everything was just excellent. Will definitely stay again.

Плюсы: Wonderful staff Wonderful room Comfiest bed ever

Минусы: Nothing

Плюсы: Отличное расположение, стильный интерьер - все идеально

Минусы: Нет такого, все супер

Плюсы: Nothing really ad I felt put off by hidden deception

Минусы: Honest service as in telling me some toiletries were for sale at 189 euros which we unsuspecting used and got slammed innocently

Плюсы: Absolutely beautiful Renaissance building and impressive garden. Quiet in a city. Peace heaven. Very helpful, friendly, enthusiastic staff.

Плюсы: The Four Seasons in Florence has the most professional hotel team. The staff to guests ratio seems very high, which leads to a very well run hotel. This is one of our favourite hotels in the world. It’s in a great location, although it’s a large property it has the feeling of a well run boutique hotel. This is an exceptional hotel

Плюсы: Service Thoughtful, helpful always with a smile, here you are treated has a person

Минусы: Nothing

Плюсы: It is one of the most beautiful hotels I ever stayed in...garden is stunning.

Минусы: Nothing

Плюсы: Helpful staff. Beautiful interior. Best cocktails on the city in lobby bar .

Минусы: More options for breakfast

Плюсы: Everything.

Плюсы: This is probably one of the best hotels we’ve stayed. The property and grounds are impeccable. The service is excellent and not over attentive to be intrusive. We enjoyed the short walk into central Firenze (to work off the lovely cuisine).

Минусы: Very trivially, they didn’t clear the room service tray when doing the turn down service.

Плюсы: Все на высшем уровне.

Плюсы: didn't have it

Минусы: N/A

Плюсы: Incredible experience all round.

Плюсы: Красивый отель, в чудесном парке. Отличные завтраки и рестораны. Безупречный сервис во всем, как всегда в Four Seasons!

Плюсы: We enjoyed the dining experience , staff were very personable, and the chefs little treats were lovely .

Минусы: The room 302 was too small. I felt for Deluxe double it was not enough space , even though the terrazzo was there it was too hot in summer. I felt we were not given an adequate room for the money . Also the breakfast menu was confusing , it should have been included. The a la carte menu had, no fruit or toast , jam etc.

Плюсы: Вилла восхитительна. Завтрак великолепен, не только своим качеством, но и местом, в котором его накрывают. Яичница, блинчики по меню за дополнительную плату (при базовой стоимости завтрака 30 евро). Но это принято в Италии. Удобный шатл до центра города, возит в любое место, какое попросите. Подогреваемый бассейн на улице. Приятный спа. Отличная уборка, два раза в день. Всегда вода, печенье/конфеты в номер.

Минусы: При бронировании на букинге, так же как и на сайте отеля, нет информации о том, что существует дополнительный корпус виллы. И он мягко говоря существенно проще, чем обозначенный на сайте. И номера там, соответственно не такие, как на фото сайта и букинга. В номере на первом этаже дополнительного корпуса не было того вида, о котором предварительно писала менеджер отеля (окна выходили на забор, а не на бассейн, как было обещано). Ванна в номере не очень удобная, пару раз не упала только чудом.

Плюсы: Breakfast at 35Euros was good but....

Плюсы: An incredible place to stay. Staff were amazing.

Плюсы: A dreamland with lovely staff.

Минусы: The cost of water and beer = very expensive

Плюсы: A very luxurious high standard place to stay in Florence!! Staff were very professional and friendly not to mention also extremely nice and attentive to everyone. Will definitely stay with these guys again no need to think twice about that

Минусы: Nothing everything and everyone were perfect

Плюсы: Очень красивое место. Похоже на виллу дэсте на комо! Колоритно.

Минусы: В номере слышно было все. Персонал не сильно спешил помочь и номер дали на 1 этаже ( а ч одна девушка) ночью было страшновато. В остальном ВЕЛИКОЛЕПНО

Плюсы: Staff was very professional and super friendly. Room was great with top notch services, wellness is also excellent.

Плюсы: Phenomenally kind and helpful, architecture, decor and gardens ! Not sure I felt better elsewhere ...

Плюсы: Such a beautiful hotel and so family friendly too

Плюсы: Everything, from start to finish this place was perfection. The marble bathrooms were a standout

Минусы: Absolutely nothing. It’s heaven on earth

Плюсы: Dreamy location.. quiet, beautiful, studied in detail.

Минусы: Absolutely nothing. Everything was perfect

Плюсы: Quiet, central with friendly staff

Минусы: Nothing

Плюсы: Swanky hotel and restaurant in an excellent location. Staff extremely accommodating professional. Highly recommend.

Минусы: There wasn’t anything I disliked.

Плюсы: Exceptional property, location and staff!

Минусы: nothing

Плюсы: Staff's etiquette, politeness, and efficiency. Tasty, high-quality breakfast. Stylish decor. Seamless service. Great location with 15 minutes walk to almost everywhere in the city center.

Минусы: Nope.

Плюсы: Everything. Room, location, cleanliness, comfort and the services which is beyond our expectations.

Минусы: Nothing

Плюсы: Hotel with barely any facilities, a splendid music/tea room but that is way overpriced.

Минусы: Air-conditioning was mediocre, very poor value for money.

Плюсы: Это лучший Отель в мире, если вы что-то понимаете в отелях. Как будто вы возвращаетесь в свой дворец, оставленный несколько лет назад, а он ждал хозяина)

Плюсы: A very nice hotel! The room is clean and the employees were very helpful! Strongly recommend!

Плюсы: Staying at the Baglioni Relais Santa Croce was like staying at luxurious museum in that the building is rich in history and every comfort is available!! The staff is amazing, it was my first trip to Florence and I felt the location was perfect, quiet street with easy access to everything. In the inner courtyard of the hotel has a three star Michelin restaurant with a beautiful atmosphere ( reservation recommended it was booked during our stay )

Минусы: Nothing!!!

Плюсы: Up class property from the 1600. well maintained to the finest details.. Staff with a genuine care of clients beside of their smiles and caring body language..

Минусы: NA

Плюсы: Чудесное по красоте палаццо, были вопросы при заселении, но персонал мгновенно все исправил, номер, который нам предоставили в качестве альтернативы - это просто фантастика (всем брать обязательно сьют, их только два), впечатления гарантированы! Местоположение замечательное, все в пешей доступности, даже с детьми и колясками.

Плюсы: The ambiance, decoration, friendly staffs, the restaurant, location.

Минусы: Nothing

Плюсы: The location is great, very convenient and close to the train station.

Минусы: The bathroom looks fancy but not convenient to use. Water splashed from sink easily when washing hands. The shower space is fine but no place to place towels either on hangers or on towel shelves.

Плюсы: We has a small cute terrace

Минусы: The room was very very small

Плюсы: Excellent hotel in a great location. Staff was great as well as amenities.

Минусы: Безразличное поведение персонала , грубы и лживый персонал который утверждал что Отель полный хотя на Букингемском было выставлено 4 номера свободных. Персоналу было все равно пока не вмешался Букинг они даже ни хотели с нами общаться

Плюсы: This hotel is in a great location. We loved the styling of the hotel, the attention to detail and cleanliness. We had a lovely room on the first floor over looking the square, which you could not hear at all. The room was very comfortable, with a powerful shower, which is a must for us, and all the usual things you’d expect from a hotel at this price point. We enjoyed the large buffet breakfast and drinks on the square. The staff were all very friendly and helpful. We had an excellent stay and would definitely consider staying here again, or their other affiliated hotel which looks great and may well be our next trip!

Минусы: We chose the hotel for the roof top terrace pool and bar which have fantastic views of the city but is a great deal smaller than we expected. We ordered 2 cocktails which were terrible, tasteless and weak but priced for a high end bar. We didn’t bother with the terrace again, which was disappointing.

Минусы: room and bathroom space to0 small compare to the price we paid to other hotels nearby

Плюсы: -Location is amazingly convenient and feels good -Rooftop pool area is a lovely spot for sunset drinks and views anytime -Décor of hotel is lovely -Cleaning standards excellent - reception staff very pleasant

Минусы: Hotel has a huge opportunity with its food offering, currently its obscure and disappointing, hence hardly any customers eating at the hotel! This is a shame since the hotel is so lovely to be in, but the restaurants are pretty useless. The breakfast is just awful, so many suggestions to improve and the restaurant could be amazing with the right menu. Personally I feel they should open a Nobu Japanese as we all get sick of Italian every meal but there’s nothing else good in Florence! However even the Italian food isn’t good at this hotel. The rooftop cafe is a stunning location but empty because the food isn’t great and it’s only for guests. The staff have an easy life without much work to do as it’s not busy at all. If this was my hotel I’d make it the best ever place to go and it would be fully booked

Плюсы: Divine food at the restaurant. The staff were fantastic, and the hotel was beautifully decorated.

Минусы: It was expensive.

Плюсы: This property shares many similarities with lots of the 5* ones in Florence. The rooftop pool is a v welcome touch with the added bonus of poolside towels, slippers and robes provided. Excellent air con, room service and bar/waiter service. Travelled with teens, they all loved it. Highly recommended.

Плюсы: The hotel was perfectly located in the central city and with a beautiful park in front of it. Truly so peaceful yet in the center city which is hard to find. Staff and hotel were perfect. So nice. So clean and friendly. Special shoutout to Paolo who was the best concierge I’ve ever had and went way above and beyond with all our needs and questions. I highly recommend this stay for a romantic hotel getaway with your other half. So happy we chose this hotel!

Минусы: Nothing at all. Truly a five star experience.

Плюсы: Location is so perfect, I only realized this after 2 days of walking around as I was worried it wasn’t as good as the Savoy where I stayed last time. But this was better I think. And the decor is gorgeous in the common areas. The rooftop bar is lovely

Минусы: The coffee is the only thing I can say was not good. I was charged 12 euros for a room service cappuccino and it was so horrible I couldn’t drink it. Many good coffee places nearby though but they need to fix their coffee problem!

Плюсы: Отличное местоположение, обстановка, персонал - все на высочайшем уровне.

Минусы: Негатива не нашли.

Плюсы: The property is located a short walk from the town centre and has sweeping views across the city and Tuscan landscape. The room was spacious and comfortable with a generous veranda. Staff were very helpful and the overall vibe pleasant and welcoming.

Минусы: The rooftop pool is shallow. Good for getting wet and cool. Not ideal for a swim. It’s also a little small so it gets crowded. But you can sip drinks and gaze over the city and landscape while cooling off. It’d be great if there were a few umbrellas on the roof top bar as summer sun can be punishing.

Плюсы: Берите супериор номера, вид на собор и закат с террасы шикарен, а в дали горы) есть руфтоп с бассейном

Минусы: Близко к центру, приветливый персонал, цена/качество отличное.

Плюсы: Love the location and interior decor of this hotel! Very friendly staff, clean, and buffet breakfast was excellent with lots of options! Bed was comfortable!

Минусы: When it rained very hard in Florence, we noticed the water leaked through the window and we had to put a towel by the window! Also did not have conditioner.

Плюсы: Great location and the roof top pool area was terrific

Минусы: Room was a bit small and the bed was poor quality.

Плюсы: The roof terrace is simply fabulous. Staff are superb. The hotel is amazing and we will definitely coming back.

Плюсы: Everything and especialy the rooftop with the pool. The view is magnificent.

Минусы: Nothing

Плюсы: Computer and printers available for hotel guests free of charge. The hotel staff were aware that we would be checking out at 5am and they had large boxed breakfasts ready for us.

Плюсы: All in all stunning hotel, great location, staff and especially the waiters and barkeepers are very friendly and supportive. Bathrooms are quite spacious. Breakfast is great with good quality food. Pool is amazing and gives you space to relax and rest with a stunning view over the city and Arno

Минусы: I did not like the a la carte food as much as the standard food in the city. The food should either cost less or needs to step up the level a bit to be matching Florence’s food experience - it is not bad but it’s not perfect (a lot of restaurants around are exceptional though)

Плюсы: Amazing hotel, best location, everything you need for a stay in florence.

Минусы: There is a pool, but not big enough or deep enough to swim

Плюсы: роскошно. стейк в ресторане вообще умопомрачительный. Персонал приветлив и доброжелателен.

Минусы: добраться непросто (улицу перекрыли для ремонта и пришлось покружить по городу), но это проблема Флоренции в целом а не отеля конкретно. Бассейн на крыше - затея на любителя

Плюсы: Breakfast was excellent. Buffet style. Plenty of variety. Excellent location. Fantastic view from the roof terrace

Минусы: Little expensive for what it is

Плюсы: Amazing hotel and staffs and facilities and a breathtaking rooftop view on Florence. Highly recommended !

Минусы: nothing

Плюсы: Location and staff

Минусы: Was difficult a bit to get into there

Плюсы: The ceiling had a Fresca painted on it very impressive

Плюсы: Прекрасная ванная комната, отличный завтрак. В какой то момент захотелось вареных яиц, в меню не было, но нам приготовили. Во время завтрака подходил администратор, спрашивала чем помочь, готова была что нужно организовать. Все вежливые и улыбаются. Отель чистый, хорошо расположен. СПА-зона небольшая, но имеет все что нужно для отдыха после хождений по городу. Номер вечером готовили ко сну - мелочь приятная.

Минусы: В соседнем номере кто-то подкуривал, запах попадал иногда.

Плюсы: Мы бронировали одну ночь, когда приехали нас встретили как дорогих гостей! Бронировали полулюкс нам сделали абгрейд на люкс. К вечеру мы решили остаться еще на одну ночь. Продлили без проблем. Шикарный отель, красивые номера, есть спа, спортзал. Очень хорошие завтраки, для италии очень разнообразные. Есть хороший wifi, есть два русских канала. Прекрасное белье, удобные кровати. И очень, очень приветливый персонал. Мы получили удовольствие от проживания в этом отеле. Спасибо большое.

Плюсы: The location was perfect and the staff was extremely helpful and friendly.

Плюсы: The Junior Suite was awesome. Very large. Very high vaulted "damier" ceiling and tall windows with double-double pane windows. Super comfortable bed. Fantastic bathroom. A bit more pricey however worth every penny. Also highly recommend the pool complex, situated 10' from the hotel on a hill (multiple pools, Oliver trees, grass and wood flooring). Hotel has a free shuttle. Breakfast was great as well. And of course perfect location. We took all our dinners in fabulous restaurants less than 10' walking distance (as well as all main Florence museums and churches). Highly recommend this property.

Минусы: The Spa is underground, dark and had several small rooms (no front desk, no locker, no towel). My wife and I didnt find it attractive so we didnt use it.

Плюсы: Location location location. So convenient and close to all attractions and shopping district, yet on a quiet street.

Минусы: Nothing.

Плюсы: nice place and nice hotel

Плюсы: We had booked in for one night for our honeymoon and from arrival, everything about this hotel was amazing. The valet car parking saved us having to negotiate the streets of Florence to find a car park. The greeting from the manager and his colleagues was so welcoming and we felt very comfortable immediately. Check in was seamless and everything was explained to us in detail. The location for exploring the city was outstanding, with a few attractions only minutes walk away. We had opted for a junior suite that came with its own mobile smart phone for use out and about to save our data. Also included was a shuttle service to the nearby pools up in the hillside- only 15 minutes away, we can highly recommend booking a time slot and taking a few hours out of the hustle and bustle of the city. Flip flops and towels included! We didnt get a chance to use the onsite spa facilities, but they looked very good and the treatments at a reasonable price. The room itself was spectacular- clean, cool and very luxurious with one of the most comfortable beds ever. It was quiet and felt a world away from the busy streets. We decided to take breakfast in our room the next morning to make the most of it! We had cocktails in the bar in the evening that were very well made and delicious- the lovely bar tender, Don, was very friendly and chatty, despite my Italian not being great! We had a wonderful time and will definitely be returning soon, as one night was not enough!

Плюсы: Central, staff

Минусы: The smell on the ground floor. For sure difficult to fix, but impossible to be transparent to our stay.

Плюсы: The hotel has the perfect balance between boutique elegance and style while being run with the precision of military operation. From the manager, Paul, to Yanni and all of the staff at Firenze Number 9 they made the stay what it was. They were always attentive, knowledgeable and genuinely cared. The rooms were beautiful, clean and tended to daily. I particularly recommend their fabulous cocktails made as well as anywhere I have been. We are sad to leave but will certainly be back.

Плюсы: Fabulously located, small boutique hotel, with everything you could need. The reception staff could not be more helpful

Плюсы: We wanted to feel like we were in Europe. Your hotel had that feel and was beautifully decorated, well appointed and spotless!

Минусы: N/a

Плюсы: The room was large, clean and comfortable, delicious breakfast buffet and a lovely, peaceful garden off the back of the property all combined to make it a great stay.

Плюсы: Great to have a pool and garden in Florence -great breakfast.

Плюсы: Новый отель с большим внутренним двором и бассейном, спа,современным интерьером. Пешком до достопримечательностей 15 минут.

Минусы: Завтраки были довольно скудными,хотя выпечка и круассаны разнообразные и вкусные. Отель располагается рядом с уличным рынком,поэтому приходится ходить через него ходить в центр.

Плюсы: Nice location, clean and modern. Courtyard area was very pleasant. Staff was also really great. I would recommend it.

Минусы: Nothing

Плюсы: Rooms very modern clean on 1st floor had walk out and cute patio area. Pool and terrace area very inclusive. Several seating options to relax and unwind. Breakfast and Tea time really nice. Staff helpful and friendly. Highly recommend

Плюсы: Новый, шикарный отель

Плюсы: Breakfast was good, don't remember the price but might order off menu next time.

Минусы: Waitress at dinner was very slow Front desk Staff was amazing as was housekeeping.

Плюсы: Great staff, clean, excellent bed quality and excellent location

Плюсы: The breakfast on the terrace was a beautiful way to start the day. Hotel was situated slightly away from the main tourist hub but near enough to walk to everything. Facilities lovely and an added bonus was the pool and sundeck.

Плюсы: Находится в самом центре, рядом с главными достопримечательностями. Отель после реконструкции, в современном стиле, есть Спа. Кровать вполне удобная. Номер оборудован хорошо. Принадлежности для чая/кофе. Внизу есть бар/ресторан, кормят достаточно вкусно, можно перекусить.

Минусы: Несмотря на плюс, что отель в центре, находится он на очень шумной улице, ведущей к вокзалу, поэтому под окном весь день гудящие машины и автобусы. Классические номера выходят на улицу, поэтому пришлось сделать замену на номер во внутренний двор. Если вы на машине парковка дорогая и, чтобы забрать машину приходится ждать по часу, пока пригонят. В СПА нужно предварительное бронирование. Завтрак - вкусно, но выбор очень скромный.

Плюсы: Emma on reception was amazing! So friendly, helpful and full of personality, the perfect host. The hotel was a luxurious sanctuary, couldn’t have asked for a better stay.

Плюсы: Отличное месторасположение отеля,в близости от исторического центра.Проффесиональный,корректный персонал отеля.На рецепшен,быстро организовали по нашей просьбе такси в другом городе,т.к.мы путешевствовали на следуший день дальше.Чистый отель,уютные красивые номера с антикварной,качественной мебелью.Белоснежные постельные и банные пренадлежности,очень хорошего качества.Удобная кровать и подушки.Зал для завтрака-просто музей,очень интересный.Да и сам завтрак хорош,хотя и немного сдержан.Прекрасный капучино и напитки в подарок на выбор при заезде .В этот отель хочется вернуться.Все очень понравилось.Браво.

Минусы: Добавить нечего,все понравилось.

Плюсы: Hotel location and staff excellent, very good breakfast.

Плюсы: Очень чистый отель! Чудные завтраки! Свежая выпечка, фрукты, сыры! Разный вид йогуртов. можно заказать индивидуальный завтрак! Постельное белье из льна. В номерах было всегда чисто. Очень вежливый и внимательный персонал. Очень удачное месторасположение!!!

Минусы: Очень дорогая хим.чистка

Плюсы: Fantastic location. Close to absolutely everything

Минусы: Breakfast room a little dowdy

Плюсы: location

Минусы: room size

Плюсы: The location is great, rooms clean. Breakfast was very good also

Минусы: Parking, 40 euros x night!!! Super expensive

Плюсы: Stunning facility with superior service

Плюсы: Отличный отель

Плюсы: Great location and classic decoration.

Плюсы: Удобное расположение. Все рядом.

Минусы: Мы заехали в час ночи, но попросили нас выселиться ровно в 12. Не смотря на просьбу хоть немного продлить время. Отель сильно подуставший.

Плюсы: We stayed at the Bernini hotel, so very well located. Two blocks from Ufizzi, three from a Ponte Vecchio. Lovely staff with old world charm

Плюсы: Breakfast was great... lots to choose from.. the Staff was very helpful and friendly and the rooms were always kept well.

Плюсы: Everything. Rooms, bar and above all, the staff.

Минусы: My kids dolce and gabbana tshirt disappeared in the hotel

Плюсы: This hotel is absolute class. Apart from a disappointing room view even though we got an upgrade everything else was pretty perfect. Breakfast was top notch.The staff were wonderful from Julia at the front desk to Yuri and his colleagues at concierge.

Минусы: Room windows faced a side street building wall instead of the city. Although we received an upgrade from a deluxe room to a junior suite we would've still preferred our deluxe room with a proper city view.

Плюсы: Entire staff was fantastic! They were helpful, personable, and very knowledgeable! Hotel is lovely with a great location! Room was very comfortable...we had an amazing time there!

Плюсы: Все, вид из окна, искреннее отношение персонала, отличное состояние всего, ежевечерний ритуал с шампанским, батлер серсвисы

Плюсы: Excellent location besides the River Arno. Great ambience. Very efficient and hospitable butler service. Great food. The decor of the Room was par excellence with paintings poster bed and great views of the river and the Church from the balcony.

Плюсы: Отель шикарный,за небольшую доплату предоставили президентский люкс,очень внимательный персонал

Плюсы: Lovely high quality Hotel as expected from a St Regis. Staff fall over backwards to help and nothing is a problem. Restaurant ambiance was nice and the food was excellent. Restaurant staff were superb. The room was comfortable although the bathroom was a little tight

Минусы: The dress standard in the restaurant was poor with Americans wearing baseball caps, training shoes, running shorts and T shirts during dinner. Not acceptable for a 1* restaurant. It certainly wouldn’t be allowed in any other Michelin stared restaurants I’ve been to.

Плюсы: Отличный ресторан, классный дизайн лобби и номеров. Персонал на высшем уровне.

Минусы: Маленькое СПА, душ совмещённый с ванной в номере

Плюсы: Excellent location & views. We enjoyed the complimentary Champagne ritual. Staff were courteous and helpful.

Минусы: -

Плюсы: Понравилось все : прекрасные номера , отличный сервис , великолепный ресторан .

Плюсы: Location,view

Минусы: Bathroom

Плюсы: Very easily accessible with a big car, good private parking, polite staff. We had reserved 2 different rooms and they upgraded us in order to be next to each other (that's without asking them) which was very kind and thoughtful. We were offered a complimentary glass of prosecco and snacks before dinner. The mosquitoes alert at the windows was a very good idea.

Плюсы: - Kind, helpful, welcoming staff accommodating to every need to meet and exceed our expectations and improve our stay - Lovely breakfast spread - Quiet location not far from the city's main attractions and public transportation stations

Минусы: - Leaving too soon - Spa wasn't yet open so another reason to come back

Плюсы: Breakfast was excellent. Julian the waitress was fantastic and kudos to the chef for an amazing breakfast. Everything was delicious.

Минусы: Conform, helpful staff and very pleasant atmosphere.

Плюсы: Staff is amazing and very helpful

Минусы: Location a bit far from city centre

Плюсы: Very friendly and helpful staff.

Минусы: We had to pay extra for hotel parking.

Плюсы: Very clean and nice ambiance, comfortable location easy to get to by car loved being able to park in private courtyard. Such helpful and friendly staff- included free mini bar which was a super nice touch. Loved the breakfast buffet and overall style. Looking forward to coming back when the spa opens!

Минусы: Завтрак отвратительный! Обещанного парковочного места не оказалась

Плюсы: Отличный новый отель близко к центру города, красиво оформленный, удобные кровати, у отеля своя парковка во внутреннем дворе.

Минусы: Номера уровня полулюкс не могут быть на первом этаже с видом на парковку, с утра прямо в окна смотрят люди, завтраки скудные, горячее предлагают выборочно тем кто попросит, ужасная стойка ресепшн, номер сдавали 30 минут, хотели списать сумму за номер дважды, не умеют работать с букинг, вай фай работает со сбоями, большее время не работал.

Плюсы: Lovely hotel, very high standard of finish. Just lovely

Минусы: Shower head was a little dirty, needed unblocking. Breakfast orange juice should be freshly squeezed

Плюсы: Amir at breakfast was exceptional, very good service. The lady who checked us in gave us some excellent tips about Florence. The car park was an excellent facility. The bar was good. Hotel room was stunning and the bathroom was excellent and had everything we needed.

Минусы: The wifi was slow at times, some signage for the car park or the buttons for the car park would be useful as we didn't see it when we went past.

Плюсы: The room was totally as described and was very quiet and clean. The fruit and bottle of Spumante was a lovely gesture.

Минусы: I would have liked an iron in my room as I did not want to pay 8 euros for one T shirt to be ironed by the hotel service. As drinks are not allowed to be brought into the hotel more cold water could have been provided for guests.

Плюсы: Brand new hotel, close to everything ( 10 min walking to Ponte vecchio, by the Arno river, very nice). Reception very polite and helpful. Breakfast was delicious. Rooms very big with one of the best bathrooms (suite with jacuzzi). Overall I was very surprised (regarding all other 4 or even 5 star hotels in Italy)

Минусы: В шкаф можно было повесить только короткие вещи, и одна полка на все. Кондиционер дул в подушки (в лицо) и лечь по другому невозможно, было жарко - открывали окно - мужа покусали сильно комары и мошка... А еще не было мини-бара, точнее он был на тумбочке - фото ниже

Плюсы: Perfect location. Beautiful rooms and very friendly staff.

Плюсы: Всё очень отлично.

Минусы: В номере 501 очень сильно слышен гул от вентиляционных установок.Очень мешает вечером.

Плюсы: Best five-star hotel as a location by far exceptional location Very good food wonderful staff

Минусы: The rooms need serious renovations No swimming pool

Плюсы: The housekeeping team was super attendant and helpful. The location is great and very central.

Минусы: The concierge could put a little more effort to assist with reservations.

Плюсы: Exceptional service always from the hotel group (Rocco forte). Warm and welcoming staff from the reception to housekeeping!

Минусы: The room service menu and concierge could be updated

Плюсы: The staff especially Victorious were absolutely charming!

Минусы: The pillows!

Плюсы: Excellent hotel ,location and service were super.Beautiful hotel and would highly recommend.Lived the unpacking service.

Минусы: Breakfast was charged extra

Плюсы: The location is amazing , right in the heart of the Centre , the square and shopping The staff are so friendly And the hotel is amazing Highly recommended

Плюсы: Amazing rooms,,,,great decor. Stunning breakfast and BEST location!!!! Best staff and manager on duty 24/7!!!!! They couldn't do enough for us!!!! Can't wait to return !!!!!!!

Минусы: Lived up to expectation...and more!!!! loved everything...faultless!!!!

Плюсы: Location Service

Плюсы: Лучший отель во Флоренции, чтобы почувствовать дух города!

Плюсы: Gorgeous hotel with lovely friendly staff. Amazing selection at breakfast and dinners were fantastic. Didn’t want to leave!

Минусы: If anything could have made it better it would be for the pool to be open later into the evening. On the days we were out all day it would have been nice to relax by the pool in the evening

Плюсы: The Best Hotel in Florence, welcome, Cleaning, Spa, Breakfast, and Amazing Staff! We have been answered for anything we needed, Enjoyed every second and already miss it.

Плюсы: The staff were very friendly and helpful and couldn't do enough for us during our stay. The facilities were immaculate and the food was some of the best we have tasted in tuscany. Amazing hotel will be recommending highly to friends and clients.

Минусы: Cannot day a negative word about the hotel or its staff. Loved everything about it.

Плюсы: Все было великолепно!

Плюсы: Staff very friendly and helpful Room 202 - balcony and view of the Arno Shower and tub in room with view of Arno Breakfast is delicious Pools and pool area Shuffle service

Минусы: It is worth having a look at their website where you can do a virtual tour of all the rooms - they vary somewhat and aren’t all as the photos suggest so you could perhaps request a particular room in advance according to your taste. All the rooms are excellent but like I say, do vary in their features. We moved after our first night as wanted a room with a more of a view of the Arno - this was no trouble at all for the wonderful team and manager. It is a bit pricey, but in line with expectations.

Плюсы: Some staff members were friendly. It was walking distance to the centre of Florence. There was a shuttle service which we took in and out of town.

Минусы: Some staff were dismissive and not very friendly. The pool area was small and not very relaxing. The location is right on a busy road. The view onto the Arno river from here is actually not very picturesque at all (and you can't see it from the ground floor). The room looks great online but in person it's just very cheaply decorated and the space is much smaller. It's just photographed very well. The breakfast is okay.

Плюсы: staff - location and staff

Минусы: being trapped in a hotel!

Плюсы: Всё.

Минусы: Такого нет

Плюсы: Great property. Complete renovated summer home with Arno view, swimming pool and spa. Staff was always available to help. Free bikes and shuttle service to the city centre.

Минусы: - a bit far away from city centre, how ever still possible to walk there or use bike/shuttle bus - staff is kind and always ready to help, but some staff members do not seem to understand English completely, a bit disappointing for 5* hotel - swimming pool outside closes at 19:00, longer opening hours would have been nice

Плюсы: Good ac.

Минусы: Pool

Плюсы: It was a beautiful setting

Минусы: The open time for swimming pool is too late.

Плюсы: Beautiful hotel, just outside the city centre (30’ walking or 10’ by bike which the hotel offers for free). An ideal location to combine a relaxing location with the proximity of one of the world’s most beautiful cities!

Плюсы: The staff were amazing very friendly and helpful. The food although expensive was excellent. We felt although we only stayed one night nothing was too much trouble, we were made very welcome. The view of corse from the roof top restaurant is the best in Florence.

Минусы: There was nothing we didn’t like about this hotel.

Плюсы: The hotel building is amazing located in the very heart of Florence. The rooftop bar&restaurant provides the best ever view on the entire city.

Минусы: The breakfast was not that good

Плюсы: Location is great - easy access to town centre but far enough from noisy tourists... the actual building has tremendous character and charm and the hotel staff were simply amazing...

Минусы: It’s not cheap - but you are effectively paying for the experience - drinks are expensive but again you’re paying for the views over Florence and of the river Arno - that said we only stayed a few days... and even so we’d stay again

Плюсы: Комнаты как мы хотели, connected. Номера просторные, кровати на которых хорошо высыпаешься. Отличные завтраки. Великолепный вид из ресторана на 6 этаже и такая же замечательная еда. Отель действительно заслуживает 5 звезд.

Плюсы: Good location

Минусы: The staff at the 6 floor very road the kept us waiting for more than huff hoers with asking us what we need to order

Минусы: Lovely Hotel on the Arno. Wonderful staff, breathtaking prices.

Плюсы: Got a free upgrade to the best room in the hotel! thanks for double booking us!

Плюсы: Excellent location, large lobby for gathering and very friendly staff

Плюсы: Very good

Минусы: A bit dusty in bathroom

Плюсы: Nothing the didn't do good

Плюсы: Friendly receptionist Friendly housekeeping

Минусы: Se sto restaurant: in the beginning was the service perfect but after a while no one came to look for us. Breakfast: service absolutely worst

Плюсы: Понравилось абсолютно всё! Очень доброжелательный персонал. Красивейшие старинные интерьеры, ощущение, что остановился в гостях у короля, попал в прошлое. При этом в номере свежая сантахника, кондиционер с сенсорной панелью управления. Предоставляют навигатор (мы пользовались телефонами, но кому-то пригодится). Прекрасная кровать и постельное бельё. В номере тишина, чтобы почувствовать звуки города приходилось утром открывать деревянные ставни и потом окно - классное ощущение. Завтрак дорогой, но подаётся в очень красивой столовой. В буфете: экзотические фрукты, нарезка, выпечка, можно заказать омлет. Единственно, было не сразу понятно, что входит в обычный завтрак (я всегда бронирую номера без завтрака, чтобы иметь возможность разнообразить утро). На столах стояло меню, в нём не было комплексного завтрака с буфетом, непонимание немного смущало, но это мелочи. Гостиница великолепно расположена в самом центре, среди бутиков и достопримечательностей. В общем, идеальный люксовый отдых! Влюбились и в гостиницу, и в сам город! Спасибо всем!

Минусы: Нет кофеварки и напольных весов, не хватало этого

Плюсы: Все супер, прекрасный персонал, чистый и шикарный номер. Вода, Кофе и чай в номере.

Плюсы: The rooms are spacious with all the amenities needed. Staff are helpful and professional. They offered excellent restaurant recommendations.

Минусы: Nothing

Плюсы: Friendly staff, nice location, very clean rooms

Минусы: A bit pricey.

Плюсы: The most beautiful and tasteful refurb I have ever seen in a hotel. The welcome macrons were delicious and my junior suite was a fairytale! The mattress was divine and the winter garden downstairs was lovey!

Плюсы: Very good location. Spacious and clean room. Beautiful atmosphere. Professional staff.

Минусы: Internet connection was almost impossible. The flush of the toilet did not function effectively (in a deluxe room). These were rather frustrating. The staff could be friendlier.

Плюсы: Carlo the concierge was excellent!!

Минусы: Nothing

Плюсы: The staff was unbelievably kind and service top notch. They were very responsive and accommodating throughout our stay. The hotel decor is beautiful- transports you to the Renaissance era!

Минусы: The bathroom shower was very tricky to get in and out of. Very easy to slip getting out. Also, the water pressure wasn’t great.

Плюсы: Beautiful and professional staff

Минусы: Every things

Плюсы: Beautiful hotel in a great location. Service was excellent.

Минусы: Nothing

Плюсы: Отличное расположение отеля- рядом все достопримечательности, рестораны, люксовые магазины. Приятно, что номер был готов раньше и нам предоставили возможность оставить вещи. Жили в полулюксе- очень приятный, просторный номер. Принесли welcome - печенье. Завтраки средние для 5*, но много фруктов. А вот овощей- помидорки черри, салат и все...

Минусы: С 8.00 и целый день за стеной гремел перфоратор и забивали гвозди в стену- ужасно, когда хочется поспать утром. На resection забронировали ресторан на вечер, но девушка указала на карте его местоположение в другой стороне, поэтому пришлось делать огромный крюк и возвращаться в противоположную сторону на каблуках. В ванной комнате заметила в углах плесень.

Плюсы: Beautiful hotel in good location

Минусы: Nothing

Плюсы: High quality

Минусы: Can’t think of anything

Плюсы: Расположен в центре города, хороший завтрак.

Плюсы: The position

Минусы: Breakfast could be richer - missing variety of croissants

Плюсы: Everything! Beautiful place to stay

Минусы: Nothing.

Плюсы: The room was gorgeous and the location excellent. Rhe staff was very efficient and nice. Lovely place for a honeymoon.

Плюсы: The staff and location are both excellent

Плюсы: Clean, nice, comfortable hotel at the historical centre of Florence. If you travel by car, my advice is to call to the hotel few minutes before arrival and they give very detailed instructions how to drive.

Минусы: Nothing. All was good

Плюсы: Good breakfast and great location.

Минусы: nothing

Плюсы: One of the best hotels I ever stayed at, there’s no need to look at any other hotel in Florence!

Плюсы: Location

Минусы: Small room, small bathroom

Плюсы: Efficient friendly staff nice room great location

Плюсы: В это отеле нам понравилось ВСЕ! Расположение, завтрак, работа персонала. В номере все продумано до мелочей, поэтому очень комфортно.

Минусы: Такого не было.