The Balmoral Hotel

Great central location. Room was excellent.

Poor service in Brasserie restaurant. Manager did resolve.

The hotel and general ambiance

We received a call from reception at 10.30 PM informing us that there was a complaint about noise. We were watching the Graham Norton show on the TV at what we thought was a reasonable sound level - the very facility I would have thought the TV was provided for. Of course in response we turned the volume down until we could barely hear the TV which spoiled our enjoyment of the programme and the remainder of the stay. It was disappointing that hotel staff didn't verify the complaint, but simply passed it on - not I think a sufficient level of service for the quality of hotel the Balmoral is. We take an annual trip as a treat from the stressful job of teaching - often in Edinburgh and have never been accused of this type of behaviour before and I think that we in future will revert to one of Edinburgh's other fine hotels as we want to reduce, not increase our stress.