Забронировать авто в городе Атланта через Dollar

Плюсы: Car was clean and updated.

Минусы: Pickup at the Atlanta airport was a nightmare. They merged Dollar with Hertz and Thrifty. No notice was given by you so I went downstairs to Dollar where a sign directed me back upstairs to a very long line for pick up. It took over an hour to get a car which is an experience I’ve never had at the airport - especially with Avis. They had a line for hertz that was shorter then a separate line for dollar and thrifty with only 2 people assisting.

Плюсы: We stood in line longer waiting for a reserved and prepaid rental car than the length of our flight. It took us nearly 2 hours to get our rental car. Dollar didn't even have anyone at their location, we had to go to Hertz in order for them to do the Dollar paperwork. They said it was due to covid. So, due to covid, they removed the people from other businesses (which spread out the customers) and made them all go to one line (which bunched up the customers making them more susceptible to covid due to proximity). Whomever come up with that should be fired.

Минусы: Clean the vehicle. When we entered the vehicle the radio was so loud that it was ear piercing, and the car stunk of weed. There were sticky areas all over the cup holders, on the console, and on the gear shift. Obviously there was zero cleaning of this vehicle other than a quick vacuum and send it back out. DISGUSTING. What else do you expect from an organization that wouldn't even show up to work to do the paperwork and had another organization do it for them?

Плюсы: Horrific pickup experience at ATL. All Dollar and Thrifty customers were directed to the Hertz counter where, during a pandemic, there were dozens of people waiting. Inadequate number, although very patient and friendly staff, were attending to customers. It took us 1 1/2 hours to get our car and leave the airport.

Минусы: Appropriate staffing and a streamlined operation could have avoided this debacle. No other reason atl counter had this issue, but the reservation was prepaid and we were ‘stuck’ with this company/situation.

Плюсы: Drop off was easy

Минусы: The lady at counter kept harassing me to upgrade. I was in an a hurry for a birthday party so I said from beginning just let me have what I already paid for. She still charged me an extra $13 for Sirus radio and the receipt stated that customer requested it which I didn’t.

Плюсы: Drop off was easy

Минусы: The lady at counter kept harassing me to upgrade. I was in an a hurry for a birthday party so I said from beginning just let me have what I already paid for. She still charged me an extra $13 for Sirus radio and the receipt stated that customer requested it which I didn’t.

Плюсы: The drop off was easy

Минусы: The lady at counter kept harassing me to get an upgrade. I had already paid for what I wanted and I needed to get to my event on time. She ended up charging an extra $13 for Sirus radio which I didn’t approve. It stated on the receipt that customer requested it which I didn’t.

Минусы: We set our pickup time for when we landed and got to the airport on time and all is well, but then went to Dollar only to first be directed to Hertz in which there was a long line due to so many people being directed there. After waiting in that line, we go to get our car, but had to wait again this time for 45 minutes total just sitting there waiting for someone to bring us a car. Finally someone brought a car and it was dirty. So they took it back through the car wash and cleaned it up and brought it back to us, thus delaying us even further. With three small children, it was not a pleasant experience. I would greatly appreciate a refund of some sort to compensate for the trouble we experienced. Otherwise, I'll probably be utilizing a different car rental company from now on. Thank you, Jordan Hall