Hyatt Place Durham Southpoint

Good hotel overall, large rooms, good staff, terrible climate control

Wonderful staff on site, good breakfast, large rooms

Uncontrollable A/C destroyed the experience. I had to turn off climate control as I was freezing and the system would not react to thermostat.

Bathroom upon arriving was not clean; staff were constantly on personal phone calls throughout my stay and I felt like I was the one interrupting when asking a question about the facilities. Cleaning staff was blocking hallways when trying to locate my room and did not move anything out of the way which was an inconvenience to me. Staff were on personal calls in the elevator and openly eating in the bar area. It was strange as there is normally an employee lounge area where the staff does not interact with guests. Staff maintenance door was very close to my room and the door was constantly slamming throughout the night. My stay would have been more enjoyable should the staff had behaved in a more professional manner.