Поиск дешевых авиабилетов – China Southern

Плюсы: fast boarding time Premium Economy

Минусы: entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787.

Lost bag

Минусы: I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now.

Poor service

Плюсы: Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.

Минусы: Focus on customer service. More training with staff since they are dealing with different nationalities.

Confusing customer service

Минусы: Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.

Feedback 1

Плюсы: In general, the service is OK, but not outstanding. Try to do better!

Минусы: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!

The staff took my passports

Минусы: The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!