Код ИАТА | CZ |
---|---|
Маршруты | 1876 |
Популярный аэропорт | Пекин Кэпитал – Гуанчжоу Байюнь |
Аэропорты | 224 |
Основной аэропорт | Гуанчжоу Байюнь |
Плюсы: Crew was great!
Минусы: I was not able to select my seat and do the online checkin. The flight was delayed therefore I missed my connecting flight to final destination. As result the flight took longer than expected
Плюсы: Crew was outstanding in terms of service and friendliness. Food was excellent too.
Минусы: The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information.
Плюсы: Attentive crew, good breakfast in business class
Минусы: Very warm, delay in boarding
Плюсы: Food, crew, boarding experience, to wit.
Минусы: Nothing really. I was totally disappointed with the other legs, but this last leg was exceptional. Not sure if I’ll ever consider flying with China Souther Airlines though.
Плюсы: I think just the boarding experience.
Минусы: Food and needs to widen the selection of movies with current ones. Also, it was difficult to understand since it was mostly written in Chinese language.
Минусы: Food
Минусы: Cabin crew doesn’t speak much English. Food isn’t great but what airplane food is?
Плюсы: Yes
Минусы: Yes
Плюсы: Friendly staffs
Минусы: Choice of movies
Excellent service
Плюсы: Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment.
Минусы: No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar.
Comfortable and great service
Плюсы: Never flew with China Southern before. Really excellent service.
Минусы: Need sweeteners for beverages besides sugar.
Минусы: Transfer process
Минусы: Transfer process is too hassle
Минусы: Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price.
China Southern provides a great product, service and value
Плюсы: I've been flying China Southern for my last 4 Transpac flights. The equipment is competitive with all the carriers are always clean.
Their 777-300ER from SFO to CAN is very comfortable in economy. The seats and headrest a very supportive and yet have a soft touch. 14 hours and 35 minutes and I wasn't numb.
They provide complimentary beer and wine throughout the flight.
Their price often cannot be beaten.
Минусы: CZ658 SFOCAN January 20, 2019, is the first time my seat back infotainment system didn't work. I didn't have to say anything. An inflight staff brought me a tablet preloaded with a slimmed down assortment of movies, music etc.
I usually binge watch and this time it worked out
Staff did a great job managing the boarding -- it was controlled
Плюсы: The 737-800 was comfortable for the 3-hour flight.
China southern business class
Плюсы: First time doing China southern. Their lay flat beds are more narrow and getting in and out was tight. I ain't that fat but my beer belly made it tight. Food outbound was better than return flight.
Минусы: Beds could be more comfortable. They don't lay 100% flat.
Late flight, pushing and shoving
Плюсы: Well, I got to my destination. We were bussed from a maintenance area to the arriving terminal. That was about 15 minutes of ride time. Then we waited a long time for our luggage since it was not actually at the terminal either.
Минусы: Not much
Плюсы: The boarding was easy
Минусы: My luggage was lost even when there was 4 hour layover. I have no clothes to wear.
nice and clean
Плюсы: short (3 hours) flight. food is okay as airplane food. seats are pretty big.
Минусы: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound.
Nice and clean
Плюсы: short (14 hours) flight. food is okay as airplane food. seats are pretty big.
Минусы: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東)/ New York bounds.
Great uneventful flight London to Auckland
Плюсы: Helpful staff both on ground and in the air
Минусы: - The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane.
- Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone.
- Navigating China Southern’s website for online check-in is a nightmare.
Food
Плюсы: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed
Минусы: The rest of the food, all asian menus; however, the cree tried their best to feed me
Paid for Business, Stuck in Coach
Плюсы: Crew was excellent, food good, but seating was extremely tight, and very disappointing after supposedly buying Business class tickets! Ground crew was very understanding, but couldn't do much, as plane was 100% full!
Минусы: Getting stuffed into tiny Coach seats, after paying a hefty price for Business class seats! The admin infrastructure for China Southern is woefully behind the rest of their competitors in customer service and such! I think we were about to scream if we got one more person who was going to say they wanted to help, but couldn't do anything!
Плюсы: seats are comfy
fast boarding
on time
Минусы: not enough food
Плюсы: seats are comfy
fast boarding
on time
Минусы: not enough food
Плюсы: Everything ran smoothly and on time and efficiently.
Минусы: There were things that got lost in translation with the crew, but they really did try their best.
Плюсы: Timing, Price, Service, Food,
Плюсы: Service, Food, timing, price
Минусы: Seats were too narrow, but problem with A380 instead of Airlines.
Where are my bags?i
Минусы: Where are my bags ? So my bag was on the flight but it’s been 2 hours and no bag ? Talk about ruining the whole travel experience because after a 16 hour flights your bag isn’t here and no one seems to know what happened . So they have you waiting 2 hours diiddling yourself and no one has any information . Go China southern yeah ! NOT
Not industry Standard do not fly
Плюсы:
On time
Минусы: No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored.
Meh
Плюсы: On time
Минусы: Same as above.
Choose another airline!
Плюсы: Polite cabin crew.
Минусы: Lost my check-in luggage - still not returned after 4 days.
Broke my expensive checked-in suitcase on the first leg of the trip. (No reimbursement for loss or damage.)
Leads you through online check-in but denies allowing you to complete it. Could not reserve any seats (for 4 international flights) ahead of airport check-in. Forced to give up my assigned seat to accommodate someone else.
No customer service contact phone number (in English) that works. Poorly designed website - difficult to locate and utilize options.
Almost 3hours delay and without any information
Минусы: 3 hours delay
I miss my professional meeting in Shanghai because of this big delay !!!
I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window
Food was horrible!
Плюсы: The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good.
Минусы: I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline.
Плюсы: fast boarding time Premium Economy
Минусы: entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787.
Lost bag
Минусы: I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now.
Poor service
Плюсы: Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.
Минусы: Focus on customer service. More training with staff since they are dealing with different nationalities.
Confusing customer service
Минусы: Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.
Feedback 1
Плюсы: In general, the service is OK, but not outstanding. Try to do better!
Минусы: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!
Feedback 2
Плюсы: Overall, the service is good.
Минусы: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!
Минусы: I like this flight
Минусы: Very good service
The staff took my passports
Минусы: The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!
Entertainment system broken
Минусы: It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit.
Минусы: Food is catered for one group of people, should be more international.
Плюсы: Набор фильмов, меню, travel set
Минусы: Бизнес класса. Есть вопросы к персоналу, обслуживающему бизнес класс. Нужно больше тренинга по вежливости и правильному английскому, звучит грубовато. Касается только этого рейса. Другие рейсы с этой авиакомпанией прошли хорошо
Минусы: Nothing
Dry flight attendants.
Плюсы: 3 free meals.
Минусы: The flight attendants are dry and unhelpful to others not their own race.
Don't expect a warm welcome.
Плюсы: 3 free meals.
Минусы: Flight attendants are dry and dismissive.
China Southern surprised me
Плюсы: I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence.
Минусы: The usual complaint thatevery airline's economy seats are just too small.
Плюсы: Cabin crew were great.
Минусы: Unpacking wet clothes from one of my bags. It must have been left out in the rain somewhere. I filed a separate complaint with Delta.
Плюсы: The seats were spacious.
Минусы: Did not get a check in notice. Hi
Плюсы: The food.
Great Flight
Плюсы: Smooth take off and landing. Courteous attendance. Had choice of food. Could have used a snack in between the meals.
Плюсы: Food was good.
Минусы: The seats were too narrow.
Плюсы: The air hostess was very friendly, smiling, and responsive. She went out of her way to please the passengers.
Минусы: The full meal was served early in the morning instead of breakfast.
Great Quick on time flight
Плюсы: On time quick easy boarding. Decent plane and reasonable cost
Минусы: 30 minute wait to retrieve baggage
Плюсы: The plane is quite comfortable and took off on time.
Минусы: The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication.
Плюсы: The crew members are excellent.
Минусы: The food options and the took off time.
Плюсы: Crew was outstanding in terms of service and friendliness. Food was excellent too.
Минусы: The airline website for frequent flyer points is terrible, it is out of date and hard to use to track and manage flights as well as other information.
Плюсы: Food, crew, boarding experience, to wit.
Минусы: Nothing really. I was totally disappointed with the other legs, but this last leg was exceptional. Not sure if I’ll ever consider flying with China Souther Airlines though.
Плюсы: Friendly staffs
Минусы: Choice of movies
Excellent service
Плюсы: Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment.
Минусы: No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar.
Comfortable and great service
Плюсы: Never flew with China Southern before. Really excellent service.
Минусы: Need sweeteners for beverages besides sugar.
China Southern provides a great product, service and value
Плюсы: I've been flying China Southern for my last 4 Transpac flights. The equipment is competitive with all the carriers are always clean.
Their 777-300ER from SFO to CAN is very comfortable in economy. The seats and headrest a very supportive and yet have a soft touch. 14 hours and 35 minutes and I wasn't numb.
They provide complimentary beer and wine throughout the flight.
Their price often cannot be beaten.
Минусы: CZ658 SFOCAN January 20, 2019, is the first time my seat back infotainment system didn't work. I didn't have to say anything. An inflight staff brought me a tablet preloaded with a slimmed down assortment of movies, music etc.
I usually binge watch and this time it worked out
nice and clean
Плюсы: short (3 hours) flight. food is okay as airplane food. seats are pretty big.
Минусы: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東) bound.
Nice and clean
Плюсы: short (14 hours) flight. food is okay as airplane food. seats are pretty big.
Минусы: The only complaining is there isn't any Cantonese movies as it supposed to be a Guangzhou (廣東)/ New York bounds.
Great uneventful flight London to Auckland
Плюсы: Helpful staff both on ground and in the air
Минусы: - The plane supposedly has free wifi :) :) :) but this is too good to be true. After a long and complicated procedure “all free wifi passes are gone, try again next time”. Someone said there are only 70 passes for the entire plane.
- Similar experience with “free wifi” Guangzhou’s Bayun airport if you don’t have a Chinese simcard in your phone.
- Navigating China Southern’s website for online check-in is a nightmare.
Плюсы: Timing, Price, Service, Food,
Плюсы: Service, Food, timing, price
Минусы: Seats were too narrow, but problem with A380 instead of Airlines.
Минусы: I like this flight
Минусы: Very good service
Плюсы: Набор фильмов, меню, travel set
Минусы: Бизнес класса. Есть вопросы к персоналу, обслуживающему бизнес класс. Нужно больше тренинга по вежливости и правильному английскому, звучит грубовато. Касается только этого рейса. Другие рейсы с этой авиакомпанией прошли хорошо
Минусы: Nothing
Great Flight
Плюсы: Smooth take off and landing. Courteous attendance. Had choice of food. Could have used a snack in between the meals.
Плюсы: The air hostess was very friendly, smiling, and responsive. She went out of her way to please the passengers.
Минусы: The full meal was served early in the morning instead of breakfast.
Great Quick on time flight
Плюсы: On time quick easy boarding. Decent plane and reasonable cost
Минусы: 30 minute wait to retrieve baggage
Плюсы: Attentive crew, good breakfast in business class
Минусы: Very warm, delay in boarding
Минусы: Food
Минусы: Cabin crew doesn’t speak much English. Food isn’t great but what airplane food is?
Минусы: Food not so great. Flight was packed with almost every seat full. Beautiful Airbus 380 aircraft. Overall, okay for the money. Would use again for the economy price.
Staff did a great job managing the boarding -- it was controlled
Плюсы: The 737-800 was comfortable for the 3-hour flight.
China southern business class
Плюсы: First time doing China southern. Their lay flat beds are more narrow and getting in and out was tight. I ain't that fat but my beer belly made it tight. Food outbound was better than return flight.
Минусы: Beds could be more comfortable. They don't lay 100% flat.
Food
Плюсы: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed
Минусы: The rest of the food, all asian menus; however, the cree tried their best to feed me
Плюсы: seats are comfy
fast boarding
on time
Минусы: not enough food
Плюсы: seats are comfy
fast boarding
on time
Минусы: not enough food
Feedback 2
Плюсы: Overall, the service is good.
Минусы: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!
China Southern surprised me
Плюсы: I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence.
Минусы: The usual complaint thatevery airline's economy seats are just too small.
Плюсы: The seats were spacious.
Минусы: Did not get a check in notice. Hi
Плюсы: The food.
Плюсы: Food was good.
Минусы: The seats were too narrow.
Плюсы: The crew members are excellent.
Минусы: The food options and the took off time.
Плюсы: Crew was great!
Минусы: I was not able to select my seat and do the online checkin. The flight was delayed therefore I missed my connecting flight to final destination. As result the flight took longer than expected
Плюсы: I think just the boarding experience.
Минусы: Food and needs to widen the selection of movies with current ones. Also, it was difficult to understand since it was mostly written in Chinese language.
Плюсы: Yes
Минусы: Yes
Минусы: Transfer process
Минусы: Transfer process is too hassle
Late flight, pushing and shoving
Плюсы: Well, I got to my destination. We were bussed from a maintenance area to the arriving terminal. That was about 15 minutes of ride time. Then we waited a long time for our luggage since it was not actually at the terminal either.
Минусы: Not much
Плюсы: The boarding was easy
Минусы: My luggage was lost even when there was 4 hour layover. I have no clothes to wear.
Paid for Business, Stuck in Coach
Плюсы: Crew was excellent, food good, but seating was extremely tight, and very disappointing after supposedly buying Business class tickets! Ground crew was very understanding, but couldn't do much, as plane was 100% full!
Минусы: Getting stuffed into tiny Coach seats, after paying a hefty price for Business class seats! The admin infrastructure for China Southern is woefully behind the rest of their competitors in customer service and such! I think we were about to scream if we got one more person who was going to say they wanted to help, but couldn't do anything!
Плюсы: Everything ran smoothly and on time and efficiently.
Минусы: There were things that got lost in translation with the crew, but they really did try their best.
Where are my bags?i
Минусы: Where are my bags ? So my bag was on the flight but it’s been 2 hours and no bag ? Talk about ruining the whole travel experience because after a 16 hour flights your bag isn’t here and no one seems to know what happened . So they have you waiting 2 hours diiddling yourself and no one has any information . Go China southern yeah ! NOT
Not industry Standard do not fly
Плюсы:
On time
Минусы: No USB charging. No charging at all. No wifi. Not all flight attendants speak English. No meal choice. In flight magazine Chinese language only. Confiscated my solar charger. At Guangzhou airport, many food courts take only Chinese cash. Internet service censored.
Meh
Плюсы: On time
Минусы: Same as above.
Choose another airline!
Плюсы: Polite cabin crew.
Минусы: Lost my check-in luggage - still not returned after 4 days.
Broke my expensive checked-in suitcase on the first leg of the trip. (No reimbursement for loss or damage.)
Leads you through online check-in but denies allowing you to complete it. Could not reserve any seats (for 4 international flights) ahead of airport check-in. Forced to give up my assigned seat to accommodate someone else.
No customer service contact phone number (in English) that works. Poorly designed website - difficult to locate and utilize options.
Almost 3hours delay and without any information
Минусы: 3 hours delay
I miss my professional meeting in Shanghai because of this big delay !!!
I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window
Food was horrible!
Плюсы: The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good.
Минусы: I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline.
Плюсы: fast boarding time Premium Economy
Минусы: entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787.
Lost bag
Минусы: I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now.
Poor service
Плюсы: Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.
Минусы: Focus on customer service. More training with staff since they are dealing with different nationalities.
Confusing customer service
Минусы: Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.
Feedback 1
Плюсы: In general, the service is OK, but not outstanding. Try to do better!
Минусы: There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!
The staff took my passports
Минусы: The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!
Entertainment system broken
Минусы: It’s a very long flight and I had the unfortunate luck of getting a broken entertainment unit.
Минусы: Food is catered for one group of people, should be more international.
Dry flight attendants.
Плюсы: 3 free meals.
Минусы: The flight attendants are dry and unhelpful to others not their own race.
Don't expect a warm welcome.
Плюсы: 3 free meals.
Минусы: Flight attendants are dry and dismissive.
Плюсы: Cabin crew were great.
Минусы: Unpacking wet clothes from one of my bags. It must have been left out in the rain somewhere. I filed a separate complaint with Delta.
Плюсы: The plane is quite comfortable and took off on time.
Минусы: The food and the crew members. Provide more options of foods and serve water/juice more often. The crews need more training for customer service/ polite communication.